Faxes in my inbox cannot be viewed. I.e., double clicking
or drilling down to "View Fax" does nothing.

I have uninstalled and reinstalled Windows Picture and Fax
Viewer to no avail.

What settings can be changed so that I can view faxes?

There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer > Folder Options >
File Types. For most users the command line should read:
"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPORT...f?OpenDocument

This might also apply:

http://support.microsoft.com/?kbid=322011
You Cannot Preview a Fax in the Fax Console

Hal
--
Hal Hostetler, CPBE -- (E-Mail Removed)
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Got Blues? - www.badnewsbluesband.com

"sherpa" <(E-Mail Removed)> wrote in message
news:099001c3980d$46ef4ab0$(E-Mail Removed)...
> Faxes in my inbox cannot be viewed. I.e., double clicking
> or drilling down to "View Fax" does nothing.
>
> I have uninstalled and reinstalled Windows Picture and Fax
> Viewer to no avail.
>
> What settings can be changed so that I can view faxes?

Thank you. The fix (a download, actually) listed in the
knowledge basis article did the trick. Note that I was
unable to find the article in a search of the KB when I
searched for "view fax." The key word in the article
appears to be PREVIEW.

Again, thank you very much.

Arthur