My company has a form saved in the Organizational Forms Library that users
can enter certain required fields and then email the completed form to me.
The problem is the email is blank when I receive it and I can't figure out
why. I use Outlook 2003 and I get the emails from users using Outlook 2000
and 2003. I've attempted to have the users send to my co-workers and they
have had no problems viewing the email with the all the data entered in the
form. My coworkers have both 2000 and 2003. Any ideas why? I have no plugins
or anything like that which might interfere.

Stumped.

First thing I would try is to clean up the forms cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook 2003.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (<F3>) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created. Sometimes your forms cache (where outlook gets its info
on how to build the form) gets corrupt. The deletion of the forms cache
is simply a forced "rebuild" of your forms to remove any "corrupted"
forms that you may have in your cache information.

Nikki Peterson

"Ngoni" <(E-Mail Removed)> wrote in message
news:B6FDD06B-E624-4DFC-9954-(E-Mail Removed)...
> My company has a form saved in the Organizational Forms Library that users
> can enter certain required fields and then email the completed form to me.
> The problem is the email is blank when I receive it and I can't figure out
> why. I use Outlook 2003 and I get the emails from users using Outlook 2000
> and 2003. I've attempted to have the users send to my co-workers and they
> have had no problems viewing the email with the all the data entered in
> the
> form. My coworkers have both 2000 and 2003. Any ideas why? I have no
> plugins
> or anything like that which might interfere.
>
> Stumped.

When designing the form, did you:

a) Click the Edit Compose Layout button and create a layout for the recipient to see?

b) On the (Properties) page, leave the "Send form definition with item" box unchecked?

Both are required for your scenario.

FYI, there is a newsgroup specifically for Outlook forms issues "down the hall" at microsoft.public.outlook.program_forms or, via web interface, at http://www.microsoft.com/office/comm....program_forms


--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Ngoni" <(E-Mail Removed)> wrote in message news:B6FDD06B-E624-4DFC-9954-(E-Mail Removed)...
> My company has a form saved in the Organizational Forms Library that users
> can enter certain required fields and then email the completed form to me.
> The problem is the email is blank when I receive it and I can't figure out
> why. I use Outlook 2003 and I get the emails from users using Outlook 2000
> and 2003. I've attempted to have the users send to my co-workers and they
> have had no problems viewing the email with the all the data entered in the
> form. My coworkers have both 2000 and 2003. Any ideas why? I have no plugins
> or anything like that which might interfere.
>
> Stumped.

Clearing the forms actually worked! I can see all the forms now. Thank you
very much.

"Nikki Peterson [MVP - Outlook]" wrote:

> First thing I would try is to clean up the forms cache.
>
> To do so, follow these steps:
> 1. On the Tools menu, click Options.
> 2. Click the Other tab, and then click Advanced Options.
> 3. Click Custom Forms.
> 4. Click Manage Forms.
> 5. Click Clear Cache.
> 6. Close all open windows, and then restart Outlook 2003.
>
> If the above does not work, try the following.
>
> Deleting the Forms Cache File:
> The Frmcache.dat file is the primary file to delete. The Frmcache.dat
> file serves as an index of the individual forms that have been cached
> on the computer. Use the following steps to manually delete the
> Frmcache.dat file. In addition, these steps delete all of the cached
> forms on your computer, which are stored in subfolders of the
> Forms folder.
>
> 1.. Quit Outlook.
> 2.. Search the Hard drive (<F3>) to locate the Frmcache.dat file.
> (Be sure to check in HIDDEN files on W2K or WXP.)
> 3.. Delete all that are found from the FIND window.
> 4.. Open Outlook.
>
> When you restart Outlook, and use a form, the forms cache
> is re-created. Sometimes your forms cache (where outlook gets its info
> on how to build the form) gets corrupt. The deletion of the forms cache
> is simply a forced "rebuild" of your forms to remove any "corrupted"
> forms that you may have in your cache information.
>
> Nikki Peterson
>
> "Ngoni" <(E-Mail Removed)> wrote in message
> news:B6FDD06B-E624-4DFC-9954-(E-Mail Removed)...
> > My company has a form saved in the Organizational Forms Library that users
> > can enter certain required fields and then email the completed form to me.
> > The problem is the email is blank when I receive it and I can't figure out
> > why. I use Outlook 2003 and I get the emails from users using Outlook 2000
> > and 2003. I've attempted to have the users send to my co-workers and they
> > have had no problems viewing the email with the all the data entered in
> > the
> > form. My coworkers have both 2000 and 2003. Any ideas why? I have no
> > plugins
> > or anything like that which might interfere.
> >
> > Stumped.
>
>
>

Thanks but I cleared my cache which worked. I didn't set up the form but now
that I will learning how to, I know a forum to to get hitched to. THanks for
that.

"Sue Mosher [MVP-Outlook]" wrote:

> When designing the form, did you:
>
> a) Click the Edit Compose Layout button and create a layout for the recipient to see?
>
> b) On the (Properties) page, leave the "Send form definition with item" box unchecked?
>
> Both are required for your scenario.
>
> FYI, there is a newsgroup specifically for Outlook forms issues "down the hall" at microsoft.public.outlook.program_forms or, via web interface, at http://www.microsoft.com/office/comm....program_forms
>
>
> --
> Sue Mosher, Outlook MVP
> Author of Configuring Microsoft Outlook 2003
> http://www.turtleflock.com/olconfig/index.htm
> and Microsoft Outlook Programming - Jumpstart for
> Administrators, Power Users, and Developers
> http://www.outlookcode.com/jumpstart.aspx
>
> "Ngoni" <(E-Mail Removed)> wrote in message news:B6FDD06B-E624-4DFC-9954-(E-Mail Removed)...
> > My company has a form saved in the Organizational Forms Library that users
> > can enter certain required fields and then email the completed form to me.
> > The problem is the email is blank when I receive it and I can't figure out
> > why. I use Outlook 2003 and I get the emails from users using Outlook 2000
> > and 2003. I've attempted to have the users send to my co-workers and they
> > have had no problems viewing the email with the all the data entered in the
> > form. My coworkers have both 2000 and 2003. Any ideas why? I have no plugins
> > or anything like that which might interfere.
> >
> > Stumped.
>