When the Microsoft tech took control of your system and was able to install
rev 7, how did she do it? That's your big clue. She obviously identified the
problem and found a workaround. Did you watch what she did?
It sounds like you have something conflicting. If it's not a service, try
some other things. For starters, make sure your anti-virus program is off -
this is what will cause problems, not your firewall. Also try turning off
your startup programs (also from msconfig).
Think about the different things you have installed on your system. Anything
unusual? Which of these could cause an incompatibility?
I know for sure that Java runs fine on Vista because I'm running it. Once I
identified the service that was causing install problems on my system (a
service from my printer), I had no problems installing it.
"normviv73" wrote:
> Sheryl,
>
> There were 6 non-Microsoft Services and I deselected all of them but Java
> would still not update by either method. I rebooted, saw that the 6 Services
> were still off and tried again to install the Java update (11). Not only
> would the update not run (as before) but Java also was unable to detect the
> version that I do have, Version 6 update 7. Again I confirmed that I have
> Java enabled in both locations in IE7 Internet Options.
>
> The new APC power management software will not run without the Java update
> installed on my system.
>
> Any other ideas?
>
> Norman Castel
>
>
> "Sheryl" wrote:
>
> > I had a problem installing Java (and Office) on 64-bit Vista Ultimate that
> > was different from yours, but maybe the way I fixed it can help you, too.
> >
> > Try disabling all non-Microsoft services (run msconfig) and then
> > download/install. If it works, then one of the non-Microsoft services is the
> > culprit. In my case, it was a service from Brother that was installed with my
> > printer software. Once I identified the misbehaving service, I was able to
> > search on that and find a patch that fixed it.
> >
> > Hope this helps.
> >
> >
> > "normviv73" wrote:
> >
> > > I am trying to update from Java 6u7 to 6u11.
> > >
> > > I have tried the "Download" from Java.com and also have tried their stand
> > > alone installer. The download "...encounters a problem" and the stand alone
> > > does nothing after I click Run from the UAC window except that the UAC window
> > > goes off.
> > >
> > > I have checked the settings on IE7 and on the Java controller from Control
> > > Panel as instructed on the Java trouble shooting page. All settings are as
> > > they should be.
> > >
> > > I had the same problem going from update 6 to update 7. I gave a Microsoft
> > > tech control of my system and it took her 2 hours to get update 7 installed.
> > >
> > > My system is a Dell Dimension XPS400 with a retail version of Vista
> > > Ultimate. Pentium D 4 Gigs RAM. My system has all the latest Windows
> > > updates installed including those for Office Ultimate 2007. My firewall is
> > > NIS2009 but shutting that off does not help in updating Java.
> > >
> > > Java (J2RE) does not appear on my list of programs from Control Panel or
> > > from the list on Windows Install Clean Up utility.
> > >
> > > Any solutions will be much appreciated.
> > >
> > > Norman Castel
> > >
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