Apparently a common problem. Although I have installed and uninstalled
PaperPort 8 numerous times.
Instructions and a download for PP8ManualRemover.exe here...
<quote>
Problem:
You may receive an error 1713 when installing or uninstalling PaperPort 8.0,
or when upgrading from PaperPort 8. These steps may also be used to
completely remove PaperPort 8 or 9 from your system.
Solution:
Please print out these instructions and follow the steps exactly.
<quote>
Error 1713 when trying to uninstall PaperPort 8 or upgrading to PaperPort 9,
and manual uninstall instructions for PaperPort 8
TechNote Number: 2468
Published: 3/4/2003
Last Modified: 4/8/2005
http://knowledgebase.nuance.com/view.asp?tnID=1344
PaperPort 8.0 uses the Windows Installer (MsiExec.exe).
FYI, from my registry...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Uninstall\{AEF2D1F3-0696-11D5-8E6A-00C04F7FA234}
PaperPort 8.0 Uninstall string
MsiExec.exe /I{AEF2D1F3-0696-11D5-8E6A-00C04F7FA234}
--
Hope this helps. Let us know.
Wes
MS-MVP Windows Shell/User
In news:(E-Mail Removed),
Knack <(E-Mail Removed)> hunted and pecked:
> WinXP Media Center 2002 (SP2)
>
> Have ScanSoft PaperPort software from a Visioneer scanner that I would
> like to uninstall before beginning setup of a new Canon all-in-one,
> because the new setup also utilizes Scansoft PaperPort software.
>
> Unfortunately, the PaperPort software that I'm trying to uninstall did not
> come with its own uninstall program to click on. So when I run Windows'
> program uninstaller, I first get an error popup:
> "Error 1713 PaperPort 8.0 SE cannot install one of its required products."
> After clicking that one away, another popup error appears
> "Fatal error during installation."
>
> Don't know why the final popup error relates to installation rather than
> uninstallation.
>
> Now what do I do? Have some experience editing the Windows registry, but I
> have no idea where all the various places in the registry that the
> PaperPort
> 8.0 SE installation exists.
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