My 64-bit HP Vista machine froze today, requiring a hard boot (power
down/up). Restarting caused a chkdsk and many files were fixed.

I run Office 2003, so in starting Outlook I'm getting 'Cannot start MS
Office Outlook. The set of folders could not be opened..."

outlook.pst and archive.pst are where they belong and tested OK with a 3rd
party file checker. I repaired Office from the CD, but problem remained. I
uninstalled and reinstalled Office, but same problem occurs.

Any help appreciated!

When you scan your pst-files with scanpst.exe, does it indicate any errors?

Also see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"rallenr" <(E-Mail Removed)> wrote in message
news:98F5317D-C1D7-4290-972D-(E-Mail Removed)...
> My 64-bit HP Vista machine froze today, requiring a hard boot (power
> down/up). Restarting caused a chkdsk and many files were fixed.
>
> I run Office 2003, so in starting Outlook I'm getting 'Cannot start MS
> Office Outlook. The set of folders could not be opened..."
>
> outlook.pst and archive.pst are where they belong and tested OK with a 3rd
> party file checker. I repaired Office from the CD, but problem remained.
> I
> uninstalled and reinstalled Office, but same problem occurs.
>
> Any help appreciated!

Thanks. I've not done that and errors were found and repaired in
outlook.pst. Archive.pst tested OK, but Outlook will still not start and
gives the same error as yesterday.

I'm really trying not to go to one old .pst as I need current work. Any
other ideas certainly appreciated.

"rallenr" wrote:

> My 64-bit HP Vista machine froze today, requiring a hard boot (power
> down/up). Restarting caused a chkdsk and many files were fixed.
>
> I run Office 2003, so in starting Outlook I'm getting 'Cannot start MS
> Office Outlook. The set of folders could not be opened..."
>
> outlook.pst and archive.pst are where they belong and tested OK with a 3rd
> party file checker. I repaired Office from the CD, but problem remained. I
> uninstalled and reinstalled Office, but same problem occurs.
>
> Any help appreciated!

Robert, fyi, from another Q&A string on 2007 (not 2003) with a similar
problem, I tried:

> Click Start and in the Search bar enter
>
> outlook.exe /resetnavpane

but received the same "Cannot stat..." msg box.

"rallenr" wrote:

> My 64-bit HP Vista machine froze today, requiring a hard boot (power
> down/up). Restarting caused a chkdsk and many files were fixed.
>
> I run Office 2003, so in starting Outlook I'm getting 'Cannot start MS
> Office Outlook. The set of folders could not be opened..."
>
> outlook.pst and archive.pst are where they belong and tested OK with a 3rd
> party file checker. I repaired Office from the CD, but problem remained. I
> uninstalled and reinstalled Office, but same problem occurs.
>
> Any help appreciated!

Try running scanpst.exe again against your pst-file. Sometimes it takes
several runs before all issues can be fixed.
If that fails as well, create a new pst-file via Control Panel-> Mail and
set it as your default delivery folder. This will at least get you back in
Outlook.

You can try a 3rd party pst-file recovery tool then to see if there is
anything salvageable from the original pst-file.
Some tools are listed here;
http://www.howto-outlook.com/tag/data-recovery

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"rallenr" <(E-Mail Removed)> wrote in message
news:71CD6CC1-8C1C-48B1-8FD4-(E-Mail Removed)...
> Thanks. I've not done that and errors were found and repaired in
> outlook.pst. Archive.pst tested OK, but Outlook will still not start and
> gives the same error as yesterday.
>
> I'm really trying not to go to one old .pst as I need current work. Any
> other ideas certainly appreciated.
>
> "rallenr" wrote:
>
>> My 64-bit HP Vista machine froze today, requiring a hard boot (power
>> down/up). Restarting caused a chkdsk and many files were fixed.
>>
>> I run Office 2003, so in starting Outlook I'm getting 'Cannot start MS
>> Office Outlook. The set of folders could not be opened..."
>>
>> outlook.pst and archive.pst are where they belong and tested OK with a
>> 3rd
>> party file checker. I repaired Office from the CD, but problem remained.
>> I
>> uninstalled and reinstalled Office, but same problem occurs.
>>
>> Any help appreciated!

Thanks again. There is no MAIL option in the Vista Control Panel -- now I'm
wondering how serious this little crash was. I"ve dealt with it on XP
machines. Do you think I'm looking at the need for a system recovery?

Fyi, I was able to import a .pst into Thunderbird -- as it doesn't allow a
selection and just says it's dealing with Mail Folders, I'm wondering if it
grabbed archive.pst as there isn't anything in there newer than February.

"Roady [MVP]" wrote:

> Try running scanpst.exe again against your pst-file. Sometimes it takes
> several runs before all issues can be fixed.
> If that fails as well, create a new pst-file via Control Panel-> Mail and
> set it as your default delivery folder. This will at least get you back in
> Outlook.
>
> You can try a 3rd party pst-file recovery tool then to see if there is
> anything salvageable from the original pst-file.
> Some tools are listed here;
> http://www.howto-outlook.com/tag/data-recovery
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "rallenr" <(E-Mail Removed)> wrote in message
> news:71CD6CC1-8C1C-48B1-8FD4-(E-Mail Removed)...
> > Thanks. I've not done that and errors were found and repaired in
> > outlook.pst. Archive.pst tested OK, but Outlook will still not start and
> > gives the same error as yesterday.
> >
> > I'm really trying not to go to one old .pst as I need current work. Any
> > other ideas certainly appreciated.
> >
> > "rallenr" wrote:
> >
> >> My 64-bit HP Vista machine froze today, requiring a hard boot (power
> >> down/up). Restarting caused a chkdsk and many files were fixed.
> >>
> >> I run Office 2003, so in starting Outlook I'm getting 'Cannot start MS
> >> Office Outlook. The set of folders could not be opened..."
> >>
> >> outlook.pst and archive.pst are where they belong and tested OK with a
> >> 3rd
> >> party file checker. I repaired Office from the CD, but problem remained.
> >> I
> >> uninstalled and reinstalled Office, but same problem occurs.
> >>
> >> Any help appreciated!
>
>

"rallenr" <(E-Mail Removed)> wrote in message
news:7520661B-0A4D-46D8-8139-(E-Mail Removed)...

> Thanks again. There is no MAIL option in the Vista Control Panel

Are you using the 64 bit version? If so, yo must enable the 32 bit Control
Panel to see it.
--
Brian Tillman [MVP-Outlook]

Thanks to all...I've cobbled this together after finding the Mail setup. Six
months of mail lost unless I find a backup. Thanks again.

"Brian Tillman [MVP - Outlook]" wrote:

> "rallenr" <(E-Mail Removed)> wrote in message
> news:7520661B-0A4D-46D8-8139-(E-Mail Removed)...
>
> > Thanks again. There is no MAIL option in the Vista Control Panel
>
> Are you using the 64 bit version? If so, yo must enable the 32 bit Control
> Panel to see it.
> --
> Brian Tillman [MVP-Outlook]
>
>