After updating norton anti-virus via live update, updates for symantec
product as well, I cannot restart or shutdown.
-I get the blue screen with serious error message.
-I cannot restore to another restor point
-Nortons Internet worm protection has failed and will not launch.
-Error messages sent to microsft automatically.
Everything else seems to be working ok, I have internet access and programs
appear to be running normal.

The error message is:

0X0000000A (0X000000B0, 0X00000002, 0,00000000 0X8052D4DA)

Norton SystemWorks 2006, Version 9, Build 103.

Also, when starting windows I receive Norton error message that internet
worm blocking cannot be launched.

--
nic vee

types it into google and it says it is a registry problem, if that help,
seeing as you have net access try downlaoding a registry progamme, but be
worned playing with your resitry can have dire effects so make a backup of
everything including your current registry, then google you error code, and
hopefull that should solve it
--
grapes


"nic" wrote:

> After updating norton anti-virus via live update, updates for symantec
> product as well, I cannot restart or shutdown.
> -I get the blue screen with serious error message.
> -I cannot restore to another restor point
> -Nortons Internet worm protection has failed and will not launch.
> -Error messages sent to microsft automatically.
> Everything else seems to be working ok, I have internet access and programs
> appear to be running normal.
>
> The error message is:
>
> 0X0000000A (0X000000B0, 0X00000002, 0,00000000 0X8052D4DA)
>
> Norton SystemWorks 2006, Version 9, Build 103.
>
> Also, when starting windows I receive Norton error message that internet
> worm blocking cannot be launched.
>
> --
> nic vee

nic <(E-Mail Removed)> wrote:

>After updating norton anti-virus via live update, updates for symantec
>product as well, I cannot restart or shutdown.
>-I get the blue screen with serious error message.
>-I cannot restore to another restor point
>-Nortons Internet worm protection has failed and will not launch.
>-Error messages sent to microsft automatically.
> Everything else seems to be working ok, I have internet access and programs
>appear to be running normal.
>
>The error message is:
>
>0X0000000A (0X000000B0, 0X00000002, 0,00000000 0X8052D4DA)
>
>Norton SystemWorks 2006, Version 9, Build 103.
>
>Also, when starting windows I receive Norton error message that internet
>worm blocking cannot be launched.

The name of your error is IRQL_NOT_LESS_OR_EQUAL
The error originated with whichever device driver, application program
or windows component that is using memory address 0X8052D4DA.

If this is being caused by a device driver (the most likely culprit)
then the following procedure will allow you to identify the specific
driver involved:

********
Identifying the cause of STOP errors using PSTAT & Excel

Many times when a STOP error occurs the information provided does not
specifically identify the application, device driver, or other
component file where the error occurred. However the 4 parameters
associated with the STOP (bugcheck) code will very often include one
that is the address where the error occurred. You first need to look
up the detailed information about the specific STOP code in order to
determine if the address is included and if so which of the 4
parameters has the address.

You can identify the meaning of each of the parameters for your
specific STOP code at:
http://msdn2.microsoft.com/en-us/library/ms789516.aspx

The second step in the procedure is to identify the addresses that
each active process is being loaded at. The PSTAT utility will
provide this information. On some systems the PSTAT utility may
already be present. Check this by opening a Command Prompt window
(Start - Run - CMD) and entering the following command:

PSTAT /?

If PSTAT is not on your computer you can download it free from
Microsoft. The download is called "Windows XP Service Pack 2 Support
Tools" and it is available from
http://www.microsoft.com/downloads/d...displaylang=en
With PSTAT installed on your computer the next step is to open a
Command Prompt window again (Start - Run - CMD) and generate a report
with PSTAT. Because you need to copy part of the information from
this report (and only part) it is best to create the report as a text
file. In the Command Prompt window enter the following command:

PSTAT > C:\JUNK\PSTAT.TXT

You may change C:\JUNK\ to whatever drive and folder that you want to
save the report into.

Now open the saved file in Notepad. Start - Run - NOTEPAD
C:\JUNK\PSTAT.TXT

Scroll down the file, about 80% of the way to the end of the file and
you will find a head line:

ModuleName Load Addr Code Data Paged LinkDate

It is the information from this line to the end of the file that we
want to copy from this file and save as a separate file. Select the
block of text and copy it to the clipboard. Open a new notepad window
and paste the clipboard contents into it. Save this file under a
different name. I use PSTAT2.TXT and put it into the same C:\JUNK
folder.

Now launch Microsoft Excel and use File - Open to bring the PSTAT2.TXT
file into Excel. Excel will automatically parse the file into
columns. Once this is done use DATA - SORT to sort the entire
spreadsheet based on the value in Column B (Load Addr).

It is now a simple task to read down the addresses until you find the
highest value that is less than the address where the error occurred.
That module (name in column A) is the prime suspect for the cause of
your error.

*******

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

Notepad cannot find the file.

--
nic vee


"Ron Martell" wrote:

> nic <(E-Mail Removed)> wrote:
>
> >After updating norton anti-virus via live update, updates for symantec
> >product as well, I cannot restart or shutdown.
> >-I get the blue screen with serious error message.
> >-I cannot restore to another restor point
> >-Nortons Internet worm protection has failed and will not launch.
> >-Error messages sent to microsft automatically.
> > Everything else seems to be working ok, I have internet access and programs
> >appear to be running normal.
> >
> >The error message is:
> >
> >0X0000000A (0X000000B0, 0X00000002, 0,00000000 0X8052D4DA)
> >
> >Norton SystemWorks 2006, Version 9, Build 103.
> >
> >Also, when starting windows I receive Norton error message that internet
> >worm blocking cannot be launched.
>
> The name of your error is IRQL_NOT_LESS_OR_EQUAL
> The error originated with whichever device driver, application program
> or windows component that is using memory address 0X8052D4DA.
>
> If this is being caused by a device driver (the most likely culprit)
> then the following procedure will allow you to identify the specific
> driver involved:
>
> ********
> Identifying the cause of STOP errors using PSTAT & Excel
>
> Many times when a STOP error occurs the information provided does not
> specifically identify the application, device driver, or other
> component file where the error occurred. However the 4 parameters
> associated with the STOP (bugcheck) code will very often include one
> that is the address where the error occurred. You first need to look
> up the detailed information about the specific STOP code in order to
> determine if the address is included and if so which of the 4
> parameters has the address.
>
> You can identify the meaning of each of the parameters for your
> specific STOP code at:
> http://msdn2.microsoft.com/en-us/library/ms789516.aspx
>
> The second step in the procedure is to identify the addresses that
> each active process is being loaded at. The PSTAT utility will
> provide this information. On some systems the PSTAT utility may
> already be present. Check this by opening a Command Prompt window
> (Start - Run - CMD) and entering the following command:
>
> PSTAT /?
>
> If PSTAT is not on your computer you can download it free from
> Microsoft. The download is called "Windows XP Service Pack 2 Support
> Tools" and it is available from
> http://www.microsoft.com/downloads/d...displaylang=en
> With PSTAT installed on your computer the next step is to open a
> Command Prompt window again (Start - Run - CMD) and generate a report
> with PSTAT. Because you need to copy part of the information from
> this report (and only part) it is best to create the report as a text
> file. In the Command Prompt window enter the following command:
>
> PSTAT > C:\JUNK\PSTAT.TXT
>
> You may change C:\JUNK\ to whatever drive and folder that you want to
> save the report into.
>
> Now open the saved file in Notepad. Start - Run - NOTEPAD
> C:\JUNK\PSTAT.TXT
>
> Scroll down the file, about 80% of the way to the end of the file and
> you will find a head line:
>
> ModuleName Load Addr Code Data Paged LinkDate
>
> It is the information from this line to the end of the file that we
> want to copy from this file and save as a separate file. Select the
> block of text and copy it to the clipboard. Open a new notepad window
> and paste the clipboard contents into it. Save this file under a
> different name. I use PSTAT2.TXT and put it into the same C:\JUNK
> folder.
>
> Now launch Microsoft Excel and use File - Open to bring the PSTAT2.TXT
> file into Excel. Excel will automatically parse the file into
> columns. Once this is done use DATA - SORT to sort the entire
> spreadsheet based on the value in Column B (Load Addr).
>
> It is now a simple task to read down the addresses until you find the
> highest value that is less than the address where the error occurred.
> That module (name in column A) is the prime suspect for the cause of
> your error.
>
> *******
>
> Good luck
>
>
> Ron Martell Duncan B.C. Canada
> --
> Microsoft MVP (1997 - 2008)
> On-Line Help Computer Service
> http://onlinehelp.bc.ca
> Syberfix Remote Computer Repair
>
> "Anyone who thinks that they are too small to make a difference
> has never been in bed with a mosquito."
>

Notepad cannot find the file.
When I type notepadc without space note notepad c with space, I receive
message that I do not have permission to open the file or it does not exist.
--
nic vee


"Ron Martell" wrote:

> nic <(E-Mail Removed)> wrote:
>
> >After updating norton anti-virus via live update, updates for symantec
> >product as well, I cannot restart or shutdown.
> >-I get the blue screen with serious error message.
> >-I cannot restore to another restor point
> >-Nortons Internet worm protection has failed and will not launch.
> >-Error messages sent to microsft automatically.
> > Everything else seems to be working ok, I have internet access and programs
> >appear to be running normal.
> >
> >The error message is:
> >
> >0X0000000A (0X000000B0, 0X00000002, 0,00000000 0X8052D4DA)
> >
> >Norton SystemWorks 2006, Version 9, Build 103.
> >
> >Also, when starting windows I receive Norton error message that internet
> >worm blocking cannot be launched.
>
> The name of your error is IRQL_NOT_LESS_OR_EQUAL
> The error originated with whichever device driver, application program
> or windows component that is using memory address 0X8052D4DA.
>
> If this is being caused by a device driver (the most likely culprit)
> then the following procedure will allow you to identify the specific
> driver involved:
>
> ********
> Identifying the cause of STOP errors using PSTAT & Excel
>
> Many times when a STOP error occurs the information provided does not
> specifically identify the application, device driver, or other
> component file where the error occurred. However the 4 parameters
> associated with the STOP (bugcheck) code will very often include one
> that is the address where the error occurred. You first need to look
> up the detailed information about the specific STOP code in order to
> determine if the address is included and if so which of the 4
> parameters has the address.
>
> You can identify the meaning of each of the parameters for your
> specific STOP code at:
> http://msdn2.microsoft.com/en-us/library/ms789516.aspx
>
> The second step in the procedure is to identify the addresses that
> each active process is being loaded at. The PSTAT utility will
> provide this information. On some systems the PSTAT utility may
> already be present. Check this by opening a Command Prompt window
> (Start - Run - CMD) and entering the following command:
>
> PSTAT /?
>
> If PSTAT is not on your computer you can download it free from
> Microsoft. The download is called "Windows XP Service Pack 2 Support
> Tools" and it is available from
> http://www.microsoft.com/downloads/d...displaylang=en
> With PSTAT installed on your computer the next step is to open a
> Command Prompt window again (Start - Run - CMD) and generate a report
> with PSTAT. Because you need to copy part of the information from
> this report (and only part) it is best to create the report as a text
> file. In the Command Prompt window enter the following command:
>
> PSTAT > C:\JUNK\PSTAT.TXT
>
> You may change C:\JUNK\ to whatever drive and folder that you want to
> save the report into.
>
> Now open the saved file in Notepad. Start - Run - NOTEPAD
> C:\JUNK\PSTAT.TXT
>
> Scroll down the file, about 80% of the way to the end of the file and
> you will find a head line:
>
> ModuleName Load Addr Code Data Paged LinkDate
>
> It is the information from this line to the end of the file that we
> want to copy from this file and save as a separate file. Select the
> block of text and copy it to the clipboard. Open a new notepad window
> and paste the clipboard contents into it. Save this file under a
> different name. I use PSTAT2.TXT and put it into the same C:\JUNK
> folder.
>
> Now launch Microsoft Excel and use File - Open to bring the PSTAT2.TXT
> file into Excel. Excel will automatically parse the file into
> columns. Once this is done use DATA - SORT to sort the entire
> spreadsheet based on the value in Column B (Load Addr).
>
> It is now a simple task to read down the addresses until you find the
> highest value that is less than the address where the error occurred.
> That module (name in column A) is the prime suspect for the cause of
> your error.
>
> *******
>
> Good luck
>
>
> Ron Martell Duncan B.C. Canada
> --
> Microsoft MVP (1997 - 2008)
> On-Line Help Computer Service
> http://onlinehelp.bc.ca
> Syberfix Remote Computer Repair
>
> "Anyone who thinks that they are too small to make a difference
> has never been in bed with a mosquito."
>

OK!
I've saved the file.
Now for the rest.
Thanks for now.
--
nic vee


"Ron Martell" wrote:

> nic <(E-Mail Removed)> wrote:
>
> >After updating norton anti-virus via live update, updates for symantec
> >product as well, I cannot restart or shutdown.
> >-I get the blue screen with serious error message.
> >-I cannot restore to another restor point
> >-Nortons Internet worm protection has failed and will not launch.
> >-Error messages sent to microsft automatically.
> > Everything else seems to be working ok, I have internet access and programs
> >appear to be running normal.
> >
> >The error message is:
> >
> >0X0000000A (0X000000B0, 0X00000002, 0,00000000 0X8052D4DA)
> >
> >Norton SystemWorks 2006, Version 9, Build 103.
> >
> >Also, when starting windows I receive Norton error message that internet
> >worm blocking cannot be launched.
>
> The name of your error is IRQL_NOT_LESS_OR_EQUAL
> The error originated with whichever device driver, application program
> or windows component that is using memory address 0X8052D4DA.
>
> If this is being caused by a device driver (the most likely culprit)
> then the following procedure will allow you to identify the specific
> driver involved:
>
> ********
> Identifying the cause of STOP errors using PSTAT & Excel
>
> Many times when a STOP error occurs the information provided does not
> specifically identify the application, device driver, or other
> component file where the error occurred. However the 4 parameters
> associated with the STOP (bugcheck) code will very often include one
> that is the address where the error occurred. You first need to look
> up the detailed information about the specific STOP code in order to
> determine if the address is included and if so which of the 4
> parameters has the address.
>
> You can identify the meaning of each of the parameters for your
> specific STOP code at:
> http://msdn2.microsoft.com/en-us/library/ms789516.aspx
>
> The second step in the procedure is to identify the addresses that
> each active process is being loaded at. The PSTAT utility will
> provide this information. On some systems the PSTAT utility may
> already be present. Check this by opening a Command Prompt window
> (Start - Run - CMD) and entering the following command:
>
> PSTAT /?
>
> If PSTAT is not on your computer you can download it free from
> Microsoft. The download is called "Windows XP Service Pack 2 Support
> Tools" and it is available from
> http://www.microsoft.com/downloads/d...displaylang=en
> With PSTAT installed on your computer the next step is to open a
> Command Prompt window again (Start - Run - CMD) and generate a report
> with PSTAT. Because you need to copy part of the information from
> this report (and only part) it is best to create the report as a text
> file. In the Command Prompt window enter the following command:
>
> PSTAT > C:\JUNK\PSTAT.TXT
>
> You may change C:\JUNK\ to whatever drive and folder that you want to
> save the report into.
>
> Now open the saved file in Notepad. Start - Run - NOTEPAD
> C:\JUNK\PSTAT.TXT
>
> Scroll down the file, about 80% of the way to the end of the file and
> you will find a head line:
>
> ModuleName Load Addr Code Data Paged LinkDate
>
> It is the information from this line to the end of the file that we
> want to copy from this file and save as a separate file. Select the
> block of text and copy it to the clipboard. Open a new notepad window
> and paste the clipboard contents into it. Save this file under a
> different name. I use PSTAT2.TXT and put it into the same C:\JUNK
> folder.
>
> Now launch Microsoft Excel and use File - Open to bring the PSTAT2.TXT
> file into Excel. Excel will automatically parse the file into
> columns. Once this is done use DATA - SORT to sort the entire
> spreadsheet based on the value in Column B (Load Addr).
>
> It is now a simple task to read down the addresses until you find the
> highest value that is less than the address where the error occurred.
> That module (name in column A) is the prime suspect for the cause of
> your error.
>
> *******
>
> Good luck
>
>
> Ron Martell Duncan B.C. Canada
> --
> Microsoft MVP (1997 - 2008)
> On-Line Help Computer Service
> http://onlinehelp.bc.ca
> Syberfix Remote Computer Repair
>
> "Anyone who thinks that they are too small to make a difference
> has never been in bed with a mosquito."
>

Hi,
I have completed as per your instructions but am now at the point of a
technicality issue which I am not familiar with.
Having said that, I read down and assuming I am looking for highest value
that is less than the address but what is the address? Would it be 0X8052D4DA?
--
nic vee


"Ron Martell" wrote:

> nic <(E-Mail Removed)> wrote:
>
> >After updating norton anti-virus via live update, updates for symantec
> >product as well, I cannot restart or shutdown.
> >-I get the blue screen with serious error message.
> >-I cannot restore to another restor point
> >-Nortons Internet worm protection has failed and will not launch.
> >-Error messages sent to microsft automatically.
> > Everything else seems to be working ok, I have internet access and programs
> >appear to be running normal.
> >
> >The error message is:
> >
> >0X0000000A (0X000000B0, 0X00000002, 0,00000000 0X8052D4DA)
> >
> >Norton SystemWorks 2006, Version 9, Build 103.
> >
> >Also, when starting windows I receive Norton error message that internet
> >worm blocking cannot be launched.
>
> The name of your error is IRQL_NOT_LESS_OR_EQUAL
> The error originated with whichever device driver, application program
> or windows component that is using memory address 0X8052D4DA.
>
> If this is being caused by a device driver (the most likely culprit)
> then the following procedure will allow you to identify the specific
> driver involved:
>
> ********
> Identifying the cause of STOP errors using PSTAT & Excel
>
> Many times when a STOP error occurs the information provided does not
> specifically identify the application, device driver, or other
> component file where the error occurred. However the 4 parameters
> associated with the STOP (bugcheck) code will very often include one
> that is the address where the error occurred. You first need to look
> up the detailed information about the specific STOP code in order to
> determine if the address is included and if so which of the 4
> parameters has the address.
>
> You can identify the meaning of each of the parameters for your
> specific STOP code at:
> http://msdn2.microsoft.com/en-us/library/ms789516.aspx
>
> The second step in the procedure is to identify the addresses that
> each active process is being loaded at. The PSTAT utility will
> provide this information. On some systems the PSTAT utility may
> already be present. Check this by opening a Command Prompt window
> (Start - Run - CMD) and entering the following command:
>
> PSTAT /?
>
> If PSTAT is not on your computer you can download it free from
> Microsoft. The download is called "Windows XP Service Pack 2 Support
> Tools" and it is available from
> http://www.microsoft.com/downloads/d...displaylang=en
> With PSTAT installed on your computer the next step is to open a
> Command Prompt window again (Start - Run - CMD) and generate a report
> with PSTAT. Because you need to copy part of the information from
> this report (and only part) it is best to create the report as a text
> file. In the Command Prompt window enter the following command:
>
> PSTAT > C:\JUNK\PSTAT.TXT
>
> You may change C:\JUNK\ to whatever drive and folder that you want to
> save the report into.
>
> Now open the saved file in Notepad. Start - Run - NOTEPAD
> C:\JUNK\PSTAT.TXT
>
> Scroll down the file, about 80% of the way to the end of the file and
> you will find a head line:
>
> ModuleName Load Addr Code Data Paged LinkDate
>
> It is the information from this line to the end of the file that we
> want to copy from this file and save as a separate file. Select the
> block of text and copy it to the clipboard. Open a new notepad window
> and paste the clipboard contents into it. Save this file under a
> different name. I use PSTAT2.TXT and put it into the same C:\JUNK
> folder.
>
> Now launch Microsoft Excel and use File - Open to bring the PSTAT2.TXT
> file into Excel. Excel will automatically parse the file into
> columns. Once this is done use DATA - SORT to sort the entire
> spreadsheet based on the value in Column B (Load Addr).
>
> It is now a simple task to read down the addresses until you find the
> highest value that is less than the address where the error occurred.
> That module (name in column A) is the prime suspect for the cause of
> your error.
>
> *******
>
> Good luck
>
>
> Ron Martell Duncan B.C. Canada
> --
> Microsoft MVP (1997 - 2008)
> On-Line Help Computer Service
> http://onlinehelp.bc.ca
> Syberfix Remote Computer Repair
>
> "Anyone who thinks that they are too small to make a difference
> has never been in bed with a mosquito."
>

nic <(E-Mail Removed)> wrote:

>Hi,
>I have completed as per your instructions but am now at the point of a
>technicality issue which I am not familiar with.
>Having said that, I read down and assuming I am looking for highest value
>that is less than the address but what is the address? Would it be 0X8052D4DA?


Yes.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

Hi,

I have attempted a restore via safe and normal mode without success.
I managed to restore to a point the other day but then immediately updated
norton again and now cannot restore to any point.
Is there another way to restore please?
Thank you.
--
nic vee


"Ron Martell" wrote:

> nic <(E-Mail Removed)> wrote:
>
> >Hi,
> >I have completed as per your instructions but am now at the point of a
> >technicality issue which I am not familiar with.
> >Having said that, I read down and assuming I am looking for highest value
> >that is less than the address but what is the address? Would it be 0X8052D4DA?
>
>
> Yes.
>
> Good luck
>
> Ron Martell Duncan B.C. Canada
> --
> Microsoft MVP (1997 - 2008)
> On-Line Help Computer Service
> http://onlinehelp.bc.ca
> Syberfix Remote Computer Repair
>
> "Anyone who thinks that they are too small to make a difference
> has never been in bed with a mosquito."
>

Hi Ron,
The culprit may be ntoskrnl.exe, as the code nearest to the error is 804D7000.
Does that help anyone identify the problem?
If so, what next please.
Thanking you in anticipation.
--
nic vee


"Ron Martell" wrote:

> nic <(E-Mail Removed)> wrote:
>
> >Hi,
> >I have completed as per your instructions but am now at the point of a
> >technicality issue which I am not familiar with.
> >Having said that, I read down and assuming I am looking for highest value
> >that is less than the address but what is the address? Would it be 0X8052D4DA?
>
>
> Yes.
>
> Good luck
>
> Ron Martell Duncan B.C. Canada
> --
> Microsoft MVP (1997 - 2008)
> On-Line Help Computer Service
> http://onlinehelp.bc.ca
> Syberfix Remote Computer Repair
>
> "Anyone who thinks that they are too small to make a difference
> has never been in bed with a mosquito."
>