Cannot 'Send To Mail Recipient' but can 'Send To Mail Recipient (as
Attachment)...'

"Excel could not start the e-mail program. Check your network connection.
Make sure Office is installed correctly, your e-mail program is set up
correctly, and you can connect to your e-mail server."

"Word could not load the e-mail envelope. This could be caused by a network
connection problem or a problem with your Office installation."

Occurs on Windows 2000 Terminal Server SP3, Office XP SP2..

also posted to microsoft.public.office.setup

Does this happen for administrators also? It sounds like
a permissions problem.

-M

>-----Original Message-----
>Cannot 'Send To Mail Recipient' but can 'Send To Mail
Recipient (as
>Attachment)...'
>
>"Excel could not start the e-mail program. Check your
network connection.
>Make sure Office is installed correctly, your e-mail
program is set up
>correctly, and you can connect to your e-mail server."
>
>"Word could not load the e-mail envelope. This could be
caused by a network
>connection problem or a problem with your Office
installation."
>
>Occurs on Windows 2000 Terminal Server SP3, Office XP
SP2..
>
>also posted to microsoft.public.office.setup
>
>
>.
>

I checked and I think you are right. This issue does not effect admins.

"Matthew Harris [MVP]" <(E-Mail Removed)> wrote in message
news:097f01c39995$2407e5a0$(E-Mail Removed)...
> Does this happen for administrators also? It sounds like
> a permissions problem.
>
> -M
>
> >-----Original Message-----
> >Cannot 'Send To Mail Recipient' but can 'Send To Mail
> Recipient (as
> >Attachment)...'
> >
> >"Excel could not start the e-mail program. Check your
> network connection.
> >Make sure Office is installed correctly, your e-mail
> program is set up
> >correctly, and you can connect to your e-mail server."
> >
> >"Word could not load the e-mail envelope. This could be
> caused by a network
> >connection problem or a problem with your Office
> installation."
> >
> >Occurs on Windows 2000 Terminal Server SP3, Office XP
> SP2..
> >
> >also posted to microsoft.public.office.setup
> >
> >
> >.
> >

Good. I would go and get filemon or regmon from
www.sysinternals.com and run it as an admin while a normal
user tries to get the errors you posted. Look in the
output of regmon or filemon for access denied error
messages, which would indicate incorrect NTFS permissions
on a registry entry or file.

-M

>-----Original Message-----
>I checked and I think you are right. This issue does not
effect admins.
>
>"Matthew Harris [MVP]" <(E-Mail Removed)> wrote
in message
>news:097f01c39995$2407e5a0$(E-Mail Removed)...
>> Does this happen for administrators also? It sounds
like
>> a permissions problem.
>>
>> -M
>>
>> >-----Original Message-----
>> >Cannot 'Send To Mail Recipient' but can 'Send To Mail
>> Recipient (as
>> >Attachment)...'
>> >
>> >"Excel could not start the e-mail program. Check your
>> network connection.
>> >Make sure Office is installed correctly, your e-mail
>> program is set up
>> >correctly, and you can connect to your e-mail server."
>> >
>> >"Word could not load the e-mail envelope. This could be
>> caused by a network
>> >connection problem or a problem with your Office
>> installation."
>> >
>> >Occurs on Windows 2000 Terminal Server SP3, Office XP
>> SP2..
>> >
>> >also posted to microsoft.public.office.setup
>> >
>> >
>> >.
>> >
>
>
>.
>

Sorry, I have to take back what I said earlier. I am working with two new
servers and forgot which one I was on at the time.

So, the issue is as described earlier (see below) however the issue does
effect admins. I have built two new servers (several times) and I have gone
to great lengths to document each step to insure all our Terminal Servers
are built alike. As it stand right now, I have built two new server that are
just alike, the issue occurs on one but not the other and it does effect all
users admins included.

Thanks

Cannot 'Send To Mail Recipient' but can 'Send To Mail Recipient (as
Attachment)...'

"Excel could not start the e-mail program. Check your network connection.
Make sure Office is installed correctly, your e-mail program is set up
correctly, and you can connect to your e-mail server."

"Word could not load the e-mail envelope. This could be caused by a network
connection problem or a problem with your Office installation."

Occurs on Windows 2000 Terminal Server SP3, Office XP SP2..

"Matthew Harris [MVP]" <(E-Mail Removed)> wrote in message
news:04c201c399b2$07475690$(E-Mail Removed)...
> Good. I would go and get filemon or regmon from
> www.sysinternals.com and run it as an admin while a normal
> user tries to get the errors you posted. Look in the
> output of regmon or filemon for access denied error
> messages, which would indicate incorrect NTFS permissions
> on a registry entry or file.
>
> -M
>
> >-----Original Message-----
> >I checked and I think you are right. This issue does not
> effect admins.
> >
> >"Matthew Harris [MVP]" <(E-Mail Removed)> wrote
> in message
> >news:097f01c39995$2407e5a0$(E-Mail Removed)...
> >> Does this happen for administrators also? It sounds
> like
> >> a permissions problem.
> >>
> >> -M
> >>
> >> >-----Original Message-----
> >> >Cannot 'Send To Mail Recipient' but can 'Send To Mail
> >> Recipient (as
> >> >Attachment)...'
> >> >
> >> >"Excel could not start the e-mail program. Check your
> >> network connection.
> >> >Make sure Office is installed correctly, your e-mail
> >> program is set up
> >> >correctly, and you can connect to your e-mail server."
> >> >
> >> >"Word could not load the e-mail envelope. This could be
> >> caused by a network
> >> >connection problem or a problem with your Office
> >> installation."
> >> >
> >> >Occurs on Windows 2000 Terminal Server SP3, Office XP
> >> SP2..
> >> >
> >> >also posted to microsoft.public.office.setup
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

Hi,

From the error message: "Word could not load the e-mail envelope. This
could be caused by a network connection problem or a problem with your
Office installation."

The issue may be caused by that the Office can't find the installation
file. If you install the Office on the Terminal server from the Office
installation CD, please put the Office installation CD into the CD-ROM. If
you install it from the network share, please make sure the computer can
access the share well. Then, let's see whether this works.

Please also install the Windows 2000 SP4 to the terminal server.

Thanks for using Microsoft News Group!

Sincerely,

Steven Liu

Microsoft Online Partner Support

MCSE 2000

Get Secure! - www.microsoft.com/security

This posting is provided "as is" with no warranties and confers no rights.

Well...regardless, I would still run filemon or regmon on
that system just to see what is going on. You might have
an incorrect path somewhere that is causing things to
manfunction.

-M

>-----Original Message-----
>Sorry, I have to take back what I said earlier. I am
working with two new
>servers and forgot which one I was on at the time.
>
>So, the issue is as described earlier (see below) however
the issue does
>effect admins. I have built two new servers (several
times) and I have gone
>to great lengths to document each step to insure all our
Terminal Servers
>are built alike. As it stand right now, I have built two
new server that are
>just alike, the issue occurs on one but not the other and
it does effect all
>users admins included.
>
>Thanks
>
>Cannot 'Send To Mail Recipient' but can 'Send To Mail
Recipient (as
>Attachment)...'
>
>"Excel could not start the e-mail program. Check your
network connection.
>Make sure Office is installed correctly, your e-mail
program is set up
>correctly, and you can connect to your e-mail server."
>
>"Word could not load the e-mail envelope. This could be
caused by a network
>connection problem or a problem with your Office
installation."
>
>Occurs on Windows 2000 Terminal Server SP3, Office XP
SP2..
>
>"Matthew Harris [MVP]" <(E-Mail Removed)> wrote
in message
>news:04c201c399b2$07475690$(E-Mail Removed)...
>> Good. I would go and get filemon or regmon from
>> www.sysinternals.com and run it as an admin while a
normal
>> user tries to get the errors you posted. Look in the
>> output of regmon or filemon for access denied error
>> messages, which would indicate incorrect NTFS
permissions
>> on a registry entry or file.
>>
>> -M
>>
>> >-----Original Message-----
>> >I checked and I think you are right. This issue does
not
>> effect admins.
>> >
>> >"Matthew Harris [MVP]" <(E-Mail Removed)>
wrote
>> in message
>> >news:097f01c39995$2407e5a0$(E-Mail Removed)...
>> >> Does this happen for administrators also? It sounds
>> like
>> >> a permissions problem.
>> >>
>> >> -M
>> >>
>> >> >-----Original Message-----
>> >> >Cannot 'Send To Mail Recipient' but can 'Send To
Mail
>> >> Recipient (as
>> >> >Attachment)...'
>> >> >
>> >> >"Excel could not start the e-mail program. Check
your
>> >> network connection.
>> >> >Make sure Office is installed correctly, your e-mail
>> >> program is set up
>> >> >correctly, and you can connect to your e-mail
server."
>> >> >
>> >> >"Word could not load the e-mail envelope. This
could be
>> >> caused by a network
>> >> >connection problem or a problem with your Office
>> >> installation."
>> >> >
>> >> >Occurs on Windows 2000 Terminal Server SP3, Office
XP
>> >> SP2..
>> >> >
>> >> >also posted to microsoft.public.office.setup
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>

Using Filemon I found that the user (ztest) is trying to access another
users (terryl) file/profile and is of course denied access.

OUTLOOK.EXE:1816 OPEN C:\Documents and Settings\terryl\Application
Data\Microsoft\Outlook\outitems.log FILE NOT FOUND Options: Open Access:
All
OUTLOOK.EXE:1816 OPEN C:\Documents and Settings\terryl\Application
Data\Microsoft\Outlook\outitems.log FILE NOT FOUND Options: Open Access:
All
OUTLOOK.EXE:1816 CREATE C:\Documents and Settings\terryl\Application
Data\Microsoft\Outlook\outitems.log ACCESS DENIED DOMAIN\ztest

If Outlook is already open Send To | Mail Recipient works

WINWORD.EXE:2492 OPEN C:\Documents and Settings\ztest\Application
Data\Microsoft\Outlook\ SUCCESS Options: Open Directory Access: All
WINWORD.EXE:2492 DIRECTORY C:\Documents and Settings\ztest\Application
Data\Microsoft\Outlook\ SUCCESS FileBothDirectoryInformation: *.NK2
WINWORD.EXE:2492 DIRECTORY C:\Documents and Settings\ztest\Application
Data\Microsoft\Outlook\ NO MORE FILES FileBothDirectoryInformation
WINWORD.EXE:2492 OPEN C:\Documents and Settings\ztest\Application
Data\Microsoft\Outlook\%username%.NK2 SUCCESS Options: Open Access: All
WINWORD.EXE:2492 QUERY INFORMATION C:\Documents and
Settings\ztest\Application Data\Microsoft\Outlook\%username%.NK2 SUCCESS
Length: 0
WINWORD.EXE:2492 CLOSE C:\Documents and Settings\ztest\Application
Data\Microsoft\Outlook\%username%.NK2 SUCCESS
WINWORD.EXE:2492 CLOSE C:\Documents and Settings\ztest\Application
Data\Microsoft\Outlook\ SUCCESS

On our other Terminal Servers Outlook does not have to be already open.

Thanks

"Matthew Harris [MVP]" <(E-Mail Removed)> wrote in message
news:05c001c39e87$21db2750$(E-Mail Removed)...
> Well...regardless, I would still run filemon or regmon on
> that system just to see what is going on. You might have
> an incorrect path somewhere that is causing things to
> manfunction.
>
> -M
>
> >-----Original Message-----
> >Sorry, I have to take back what I said earlier. I am
> working with two new
> >servers and forgot which one I was on at the time.
> >
> >So, the issue is as described earlier (see below) however
> the issue does
> >effect admins. I have built two new servers (several
> times) and I have gone
> >to great lengths to document each step to insure all our
> Terminal Servers
> >are built alike. As it stand right now, I have built two
> new server that are
> >just alike, the issue occurs on one but not the other and
> it does effect all
> >users admins included.
> >
> >Thanks
> >
> >Cannot 'Send To Mail Recipient' but can 'Send To Mail
> Recipient (as
> >Attachment)...'
> >
> >"Excel could not start the e-mail program. Check your
> network connection.
> >Make sure Office is installed correctly, your e-mail
> program is set up
> >correctly, and you can connect to your e-mail server."
> >
> >"Word could not load the e-mail envelope. This could be
> caused by a network
> >connection problem or a problem with your Office
> installation."
> >
> >Occurs on Windows 2000 Terminal Server SP3, Office XP
> SP2..
> >
> >"Matthew Harris [MVP]" <(E-Mail Removed)> wrote
> in message
> >news:04c201c399b2$07475690$(E-Mail Removed)...
> >> Good. I would go and get filemon or regmon from
> >> www.sysinternals.com and run it as an admin while a
> normal
> >> user tries to get the errors you posted. Look in the
> >> output of regmon or filemon for access denied error
> >> messages, which would indicate incorrect NTFS
> permissions
> >> on a registry entry or file.
> >>
> >> -M
> >>
> >> >-----Original Message-----
> >> >I checked and I think you are right. This issue does
> not
> >> effect admins.
> >> >
> >> >"Matthew Harris [MVP]" <(E-Mail Removed)>
> wrote
> >> in message
> >> >news:097f01c39995$2407e5a0$(E-Mail Removed)...
> >> >> Does this happen for administrators also? It sounds
> >> like
> >> >> a permissions problem.
> >> >>
> >> >> -M
> >> >>
> >> >> >-----Original Message-----
> >> >> >Cannot 'Send To Mail Recipient' but can 'Send To
> Mail
> >> >> Recipient (as
> >> >> >Attachment)...'
> >> >> >
> >> >> >"Excel could not start the e-mail program. Check
> your
> >> >> network connection.
> >> >> >Make sure Office is installed correctly, your e-mail
> >> >> program is set up
> >> >> >correctly, and you can connect to your e-mail
> server."
> >> >> >
> >> >> >"Word could not load the e-mail envelope. This
> could be
> >> >> caused by a network
> >> >> >connection problem or a problem with your Office
> >> >> installation."
> >> >> >
> >> >> >Occurs on Windows 2000 Terminal Server SP3, Office
> XP
> >> >> SP2..
> >> >> >
> >> >> >also posted to microsoft.public.office.setup
> >> >> >
> >> >> >
> >> >> >.
> >> >> >
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

Ahh...so in this case, where is it getting that
information aboiut a previous user? Is that stored in the
registry, and if so, what happens if you run regmon?

-M

>-----Original Message-----
>Using Filemon I found that the user (ztest) is trying to
access another
>users (terryl) file/profile and is of course denied
access.
>
>OUTLOOK.EXE:1816 OPEN C:\Documents and
Settings\terryl\Application
>Data\Microsoft\Outlook\outitems.log FILE NOT FOUND
Options: Open Access:
>All
>OUTLOOK.EXE:1816 OPEN C:\Documents and
Settings\terryl\Application
>Data\Microsoft\Outlook\outitems.log FILE NOT FOUND
Options: Open Access:
>All
>OUTLOOK.EXE:1816 CREATE C:\Documents and
Settings\terryl\Application
>Data\Microsoft\Outlook\outitems.log ACCESS DENIED
DOMAIN\ztest
>
>If Outlook is already open Send To | Mail Recipient works
>
>WINWORD.EXE:2492 OPEN C:\Documents and
Settings\ztest\Application
>Data\Microsoft\Outlook\ SUCCESS Options: Open Directory
Access: All
>WINWORD.EXE:2492 DIRECTORY C:\Documents and
Settings\ztest\Application
>Data\Microsoft\Outlook\ SUCCESS
FileBothDirectoryInformation: *.NK2
>WINWORD.EXE:2492 DIRECTORY C:\Documents and
Settings\ztest\Application
>Data\Microsoft\Outlook\ NO MORE FILES
FileBothDirectoryInformation
>WINWORD.EXE:2492 OPEN C:\Documents and
Settings\ztest\Application
>Data\Microsoft\Outlook\%username%.NK2 SUCCESS Options:
Open Access: All
>WINWORD.EXE:2492 QUERY INFORMATION C:\Documents and
>Settings\ztest\Application Data\Microsoft\Outlook\%
username%.NK2 SUCCESS
>Length: 0
>WINWORD.EXE:2492 CLOSE C:\Documents and
Settings\ztest\Application
>Data\Microsoft\Outlook\%username%.NK2 SUCCESS
>WINWORD.EXE:2492 CLOSE C:\Documents and
Settings\ztest\Application
>Data\Microsoft\Outlook\ SUCCESS
>
>On our other Terminal Servers Outlook does not have to be
already open.
>
>Thanks
>
>"Matthew Harris [MVP]" <(E-Mail Removed)> wrote
in message
>news:05c001c39e87$21db2750$(E-Mail Removed)...
>> Well...regardless, I would still run filemon or regmon
on
>> that system just to see what is going on. You might
have
>> an incorrect path somewhere that is causing things to
>> manfunction.
>>
>> -M
>>
>> >-----Original Message-----
>> >Sorry, I have to take back what I said earlier. I am
>> working with two new
>> >servers and forgot which one I was on at the time.
>> >
>> >So, the issue is as described earlier (see below)
however
>> the issue does
>> >effect admins. I have built two new servers (several
>> times) and I have gone
>> >to great lengths to document each step to insure all
our
>> Terminal Servers
>> >are built alike. As it stand right now, I have built
two
>> new server that are
>> >just alike, the issue occurs on one but not the other
and
>> it does effect all
>> >users admins included.
>> >
>> >Thanks
>> >
>> >Cannot 'Send To Mail Recipient' but can 'Send To Mail
>> Recipient (as
>> >Attachment)...'
>> >
>> >"Excel could not start the e-mail program. Check your
>> network connection.
>> >Make sure Office is installed correctly, your e-mail
>> program is set up
>> >correctly, and you can connect to your e-mail server."
>> >
>> >"Word could not load the e-mail envelope. This could be
>> caused by a network
>> >connection problem or a problem with your Office
>> installation."
>> >
>> >Occurs on Windows 2000 Terminal Server SP3, Office XP
>> SP2..
>> >
>> >"Matthew Harris [MVP]" <(E-Mail Removed)>
wrote
>> in message
>> >news:04c201c399b2$07475690$(E-Mail Removed)...
>> >> Good. I would go and get filemon or regmon from
>> >> www.sysinternals.com and run it as an admin while a
>> normal
>> >> user tries to get the errors you posted. Look in the
>> >> output of regmon or filemon for access denied error
>> >> messages, which would indicate incorrect NTFS
>> permissions
>> >> on a registry entry or file.
>> >>
>> >> -M
>> >>
>> >> >-----Original Message-----
>> >> >I checked and I think you are right. This issue does
>> not
>> >> effect admins.
>> >> >
>> >> >"Matthew Harris [MVP]" <(E-Mail Removed)>
>> wrote
>> >> in message
>> >> >news:097f01c39995$2407e5a0$(E-Mail Removed)...
>> >> >> Does this happen for administrators also? It
sounds
>> >> like
>> >> >> a permissions problem.
>> >> >>
>> >> >> -M
>> >> >>
>> >> >> >-----Original Message-----
>> >> >> >Cannot 'Send To Mail Recipient' but can 'Send To
>> Mail
>> >> >> Recipient (as
>> >> >> >Attachment)...'
>> >> >> >
>> >> >> >"Excel could not start the e-mail program. Check
>> your
>> >> >> network connection.
>> >> >> >Make sure Office is installed correctly, your e-
mail
>> >> >> program is set up
>> >> >> >correctly, and you can connect to your e-mail
>> server."
>> >> >> >
>> >> >> >"Word could not load the e-mail envelope. This
>> could be
>> >> >> caused by a network
>> >> >> >connection problem or a problem with your Office
>> >> >> installation."
>> >> >> >
>> >> >> >Occurs on Windows 2000 Terminal Server SP3,
Office
>> XP
>> >> >> SP2..
>> >> >> >
>> >> >> >also posted to microsoft.public.office.setup
>> >> >> >
>> >> >> >
>> >> >> >.
>> >> >> >
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>

Hi,

How about leave the Outlook closed as the other Terminal server and see
whether the server works well?

If still not, how about totally remove the Office application on the
Terminal server. Then reinstall them?

Please also make sure you have installed Win2k SP4.

Thanks for using Microsoft News Group!

Sincerely,

Steven Liu

Microsoft Online Partner Support

MCSE 2000

Get Secure! - www.microsoft.com/security

This posting is provided "as is" with no warranties and confers no rights.