One of two thoughts...
1) The grey screen on the right says that it can't show the folder. In
which case, start Outlook with the /cleanviews command line switch.
2) You have a view set to hide unread messages. Since you didn't mention
what version of Outlook you are using, I was say take a peek under the View
menu option for "Arrange By" or "Current View"
"Adriana" <(E-Mail Removed)> wrote in message
news

E1BCC9B-C2DD-409E-8443-(E-Mail Removed)...
> My inbox says I have 12 new emails however, nothing is there. Just a grey
> screen.
>