On a machine created from an image like all others in the organization, we
cannot see anything but grey in the slide portion in normal view. However, in
the slide tab on the left the designs show, as well as in slide sorter view
Nothing we do can get any design or layout to change in the slide portion of
that window. It's always grey.

Any suggestions?

Office XP, Win2k

Go to View > Color/Grayscale. Do you have it set to Grayscale or Black and
White?
--

Sonia Coleman
Microsoft PowerPoint MVP Team
Autorun Software, Templates and Tutorials
http://www.soniacoleman.com

"unkljim" <(E-Mail Removed)> wrote in message
news:42B13FFB-309A-4110-B9A3-(E-Mail Removed)...
> On a machine created from an image like all others in the organization, we
> cannot see anything but grey in the slide portion in normal view. However, in
> the slide tab on the left the designs show, as well as in slide sorter view
> Nothing we do can get any design or layout to change in the slide portion of
> that window. It's always grey.
>
> Any suggestions?
>
> Office XP, Win2k

It is set to 'color.' Maybe I should have said that the entire slide area is
grey, just like the surrounding area. You can see a line that indicates that
the slide is there, but instead of the slide starting out as white, it starts
out as grey, just like the surrounding grey color. In fact, some fields don't
display their text, either. They show the text in the slide sorter view, but
not there in the main slide window.

We've gone through the Detect and Repair sequence, checked options settings,
and have found nothing to indicate the cause for the trouble. It doesn't halp
to change the slide layout, either. All panes work fine, except for the slide
pane itself.

"Sonia" wrote:

> Go to View > Color/Grayscale. Do you have it set to Grayscale or Black and
> White?
> --
>
> Sonia Coleman
> Microsoft PowerPoint MVP Team
> Autorun Software, Templates and Tutorials
> http://www.soniacoleman.com
>
> "unkljim" <(E-Mail Removed)> wrote in message
> news:42B13FFB-309A-4110-B9A3-(E-Mail Removed)...
> > On a machine created from an image like all others in the organization, we
> > cannot see anything but grey in the slide portion in normal view. However, in
> > the slide tab on the left the designs show, as well as in slide sorter view
> > Nothing we do can get any design or layout to change in the slide portion of
> > that window. It's always grey.
> >
> > Any suggestions?
> >
> > Office XP, Win2k
>
>
>

Okay. Can you tell us what version of PowerPoint and Windows the system is
running? Does this system have a different video card and driver than the
others? Has the driver been updated from the manufacturer's website?

"unkljim" <(E-Mail Removed)> wrote in message
news:FE5B7DF0-85EC-4BF4-8B54-(E-Mail Removed)...
> It is set to 'color.' Maybe I should have said that the entire slide area is
> grey, just like the surrounding area. You can see a line that indicates that
> the slide is there, but instead of the slide starting out as white, it starts
> out as grey, just like the surrounding grey color. In fact, some fields don't
> display their text, either. They show the text in the slide sorter view, but
> not there in the main slide window.
>
> We've gone through the Detect and Repair sequence, checked options settings,
> and have found nothing to indicate the cause for the trouble. It doesn't halp
> to change the slide layout, either. All panes work fine, except for the slide
> pane itself.
>
> "Sonia" wrote:
>
>> Go to View > Color/Grayscale. Do you have it set to Grayscale or Black and
>> White?
>> --
>>
>> Sonia Coleman
>> Microsoft PowerPoint MVP Team
>> Autorun Software, Templates and Tutorials
>> http://www.soniacoleman.com
>>
>> "unkljim" <(E-Mail Removed)> wrote in message
>> news:42B13FFB-309A-4110-B9A3-(E-Mail Removed)...
>> > On a machine created from an image like all others in the organization, we
>> > cannot see anything but grey in the slide portion in normal view. However,
>> > in
>> > the slide tab on the left the designs show, as well as in slide sorter view
>> > Nothing we do can get any design or layout to change in the slide portion
>> > of
>> > that window. It's always grey.
>> >
>> > Any suggestions?
>> >
>> > Office XP, Win2k
>>
>>
>>

All our machines are running fully updated Win2k and Office XP. This machine
is the same as dozens that we bought at the same time, so all drivers and
cards are alike

"Sonia" wrote:

> Okay. Can you tell us what version of PowerPoint and Windows the system is
> running? Does this system have a different video card and driver than the
> others? Has the driver been updated from the manufacturer's website?
>
> "unkljim" <(E-Mail Removed)> wrote in message
> news:FE5B7DF0-85EC-4BF4-8B54-(E-Mail Removed)...
> > It is set to 'color.' Maybe I should have said that the entire slide area is
> > grey, just like the surrounding area. You can see a line that indicates that
> > the slide is there, but instead of the slide starting out as white, it starts
> > out as grey, just like the surrounding grey color. In fact, some fields don't
> > display their text, either. They show the text in the slide sorter view, but
> > not there in the main slide window.
> >
> > We've gone through the Detect and Repair sequence, checked options settings,
> > and have found nothing to indicate the cause for the trouble. It doesn't halp
> > to change the slide layout, either. All panes work fine, except for the slide
> > pane itself.
> >
> > "Sonia" wrote:
> >
> >> Go to View > Color/Grayscale. Do you have it set to Grayscale or Black and
> >> White?
> >> --
> >>
> >> Sonia Coleman
> >> Microsoft PowerPoint MVP Team
> >> Autorun Software, Templates and Tutorials
> >> http://www.soniacoleman.com
> >>
> >> "unkljim" <(E-Mail Removed)> wrote in message
> >> news:42B13FFB-309A-4110-B9A3-(E-Mail Removed)...
> >> > On a machine created from an image like all others in the organization, we
> >> > cannot see anything but grey in the slide portion in normal view. However,
> >> > in
> >> > the slide tab on the left the designs show, as well as in slide sorter view
> >> > Nothing we do can get any design or layout to change in the slide portion
> >> > of
> >> > that window. It's always grey.
> >> >
> >> > Any suggestions?
> >> >
> >> > Office XP, Win2k
> >>
> >>
> >>
>
>
>

Like all the others there, it's running a fully updated Win2K and Office XP.
This machine was purchased with a lot of about 49 others which don't have
this problem, if that helps at all.

"Sonia" wrote:

> Okay. Can you tell us what version of PowerPoint and Windows the system is
> running? Does this system have a different video card and driver than the
> others? Has the driver been updated from the manufacturer's website?
>
> "unkljim" <(E-Mail Removed)> wrote in message
> news:FE5B7DF0-85EC-4BF4-8B54-(E-Mail Removed)...
> > It is set to 'color.' Maybe I should have said that the entire slide area is
> > grey, just like the surrounding area. You can see a line that indicates that
> > the slide is there, but instead of the slide starting out as white, it starts
> > out as grey, just like the surrounding grey color. In fact, some fields don't
> > display their text, either. They show the text in the slide sorter view, but
> > not there in the main slide window.
> >
> > We've gone through the Detect and Repair sequence, checked options settings,
> > and have found nothing to indicate the cause for the trouble. It doesn't halp
> > to change the slide layout, either. All panes work fine, except for the slide
> > pane itself.
> >
> > "Sonia" wrote:
> >
> >> Go to View > Color/Grayscale. Do you have it set to Grayscale or Black and
> >> White?
> >> --
> >>
> >> Sonia Coleman
> >> Microsoft PowerPoint MVP Team
> >> Autorun Software, Templates and Tutorials
> >> http://www.soniacoleman.com
> >>
> >> "unkljim" <(E-Mail Removed)> wrote in message
> >> news:42B13FFB-309A-4110-B9A3-(E-Mail Removed)...
> >> > On a machine created from an image like all others in the organization, we
> >> > cannot see anything but grey in the slide portion in normal view. However,
> >> > in
> >> > the slide tab on the left the designs show, as well as in slide sorter view
> >> > Nothing we do can get any design or layout to change in the slide portion
> >> > of
> >> > that window. It's always grey.
> >> >
> >> > Any suggestions?
> >> >
> >> > Office XP, Win2k
> >>
> >>
> >>
>
>
>

The only thing that I can think of is that possibly the default template has
been modified and given a gray background, etc. If you go to View > Master >
Slide Master, do you see a white slide or a gray slide?

"unkljim" <(E-Mail Removed)> wrote in message
news:E23D525B-68E4-479A-A603-(E-Mail Removed)...
> Like all the others there, it's running a fully updated Win2K and Office XP.
> This machine was purchased with a lot of about 49 others which don't have
> this problem, if that helps at all.
>
> "Sonia" wrote:
>
>> Okay. Can you tell us what version of PowerPoint and Windows the system is
>> running? Does this system have a different video card and driver than the
>> others? Has the driver been updated from the manufacturer's website?
>>
>> "unkljim" <(E-Mail Removed)> wrote in message
>> news:FE5B7DF0-85EC-4BF4-8B54-(E-Mail Removed)...
>> > It is set to 'color.' Maybe I should have said that the entire slide area
>> > is
>> > grey, just like the surrounding area. You can see a line that indicates
>> > that
>> > the slide is there, but instead of the slide starting out as white, it
>> > starts
>> > out as grey, just like the surrounding grey color. In fact, some fields
>> > don't
>> > display their text, either. They show the text in the slide sorter view,
>> > but
>> > not there in the main slide window.
>> >
>> > We've gone through the Detect and Repair sequence, checked options
>> > settings,
>> > and have found nothing to indicate the cause for the trouble. It doesn't
>> > halp
>> > to change the slide layout, either. All panes work fine, except for the
>> > slide
>> > pane itself.
>> >
>> > "Sonia" wrote:
>> >
>> >> Go to View > Color/Grayscale. Do you have it set to Grayscale or Black
>> >> and
>> >> White?
>> >> --
>> >>
>> >> Sonia Coleman
>> >> Microsoft PowerPoint MVP Team
>> >> Autorun Software, Templates and Tutorials
>> >> http://www.soniacoleman.com
>> >>
>> >> "unkljim" <(E-Mail Removed)> wrote in message
>> >> news:42B13FFB-309A-4110-B9A3-(E-Mail Removed)...
>> >> > On a machine created from an image like all others in the organization,
>> >> > we
>> >> > cannot see anything but grey in the slide portion in normal view.
>> >> > However,
>> >> > in
>> >> > the slide tab on the left the designs show, as well as in slide sorter
>> >> > view
>> >> > Nothing we do can get any design or layout to change in the slide
>> >> > portion
>> >> > of
>> >> > that window. It's always grey.
>> >> >
>> >> > Any suggestions?
>> >> >
>> >> > Office XP, Win2k
>> >>
>> >>
>> >>
>>
>>
>>

Ugh, I seem to have lost concentration. Ignore that question because you've
already said that the slide view doesn't match the thumbnail. I would just
double check that the most recent driver has been downloaded and installed from
the video card manufacturer's website. I would also recommend trying to see
whether turning hardware acceleration all the way down makes a difference. See:

How to set graphics hardware acceleration back
http://www.rdpslides.com/pptfaq/FAQ00129.htm

"Sonia" <(E-Mail Removed)> wrote in message
news:eTmqD$(E-Mail Removed)...
> The only thing that I can think of is that possibly the default template has
> been modified and given a gray background, etc. If you go to View > Master >
> Slide Master, do you see a white slide or a gray slide?
>
> "unkljim" <(E-Mail Removed)> wrote in message
> news:E23D525B-68E4-479A-A603-(E-Mail Removed)...
>> Like all the others there, it's running a fully updated Win2K and Office XP.
>> This machine was purchased with a lot of about 49 others which don't have
>> this problem, if that helps at all.
>>
>> "Sonia" wrote:
>>
>>> Okay. Can you tell us what version of PowerPoint and Windows the system is
>>> running? Does this system have a different video card and driver than the
>>> others? Has the driver been updated from the manufacturer's website?
>>>
>>> "unkljim" <(E-Mail Removed)> wrote in message
>>> news:FE5B7DF0-85EC-4BF4-8B54-(E-Mail Removed)...
>>> > It is set to 'color.' Maybe I should have said that the entire slide area
>>> > is
>>> > grey, just like the surrounding area. You can see a line that indicates
>>> > that
>>> > the slide is there, but instead of the slide starting out as white, it
>>> > starts
>>> > out as grey, just like the surrounding grey color. In fact, some fields
>>> > don't
>>> > display their text, either. They show the text in the slide sorter view,
>>> > but
>>> > not there in the main slide window.
>>> >
>>> > We've gone through the Detect and Repair sequence, checked options
>>> > settings,
>>> > and have found nothing to indicate the cause for the trouble. It doesn't
>>> > halp
>>> > to change the slide layout, either. All panes work fine, except for the
>>> > slide
>>> > pane itself.
>>> >
>>> > "Sonia" wrote:
>>> >
>>> >> Go to View > Color/Grayscale. Do you have it set to Grayscale or Black
>>> >> and
>>> >> White?
>>> >> --
>>> >>
>>> >> Sonia Coleman
>>> >> Microsoft PowerPoint MVP Team
>>> >> Autorun Software, Templates and Tutorials
>>> >> http://www.soniacoleman.com
>>> >>
>>> >> "unkljim" <(E-Mail Removed)> wrote in message
>>> >> news:42B13FFB-309A-4110-B9A3-(E-Mail Removed)...
>>> >> > On a machine created from an image like all others in the organization,
>>> >> > we
>>> >> > cannot see anything but grey in the slide portion in normal view.
>>> >> > However,
>>> >> > in
>>> >> > the slide tab on the left the designs show, as well as in slide sorter
>>> >> > view
>>> >> > Nothing we do can get any design or layout to change in the slide
>>> >> > portion
>>> >> > of
>>> >> > that window. It's always grey.
>>> >> >
>>> >> > Any suggestions?
>>> >> >
>>> >> > Office XP, Win2k
>>> >>
>>> >>
>>> >>
>>>
>>>
>>>
>
>

Interesting... Here's what happened. I went to the Device Manager and clicked
on update driver for each of the monitor entries. I had it search MS for the
latest driver and it said that the latest driver was already installed, so I
just clicked next and Finish for each one. When I closed the dialog box the
design was showing just as nice as can be - just like it was supposed to. I
left feeling good.

However, she closed the application shortly afterwards and the next time she
came back to it there was that old grey screen again. :-/

So, it appears that your notion of the video driver may have been on the
right track, but I guess I need to do something else to HOLD it. Any
suggestions before I uninstall and reinstall?

"Sonia" wrote:

> Ugh, I seem to have lost concentration. Ignore that question because you've
> already said that the slide view doesn't match the thumbnail. I would just
> double check that the most recent driver has been downloaded and installed from
> the video card manufacturer's website. I would also recommend trying to see
> whether turning hardware acceleration all the way down makes a difference. See:
>
> How to set graphics hardware acceleration back
> http://www.rdpslides.com/pptfaq/FAQ00129.htm
>
> "Sonia" <(E-Mail Removed)> wrote in message
> news:eTmqD$(E-Mail Removed)...
> > The only thing that I can think of is that possibly the default template has
> > been modified and given a gray background, etc. If you go to View > Master >
> > Slide Master, do you see a white slide or a gray slide?
> >
> > "unkljim" <(E-Mail Removed)> wrote in message
> > news:E23D525B-68E4-479A-A603-(E-Mail Removed)...
> >> Like all the others there, it's running a fully updated Win2K and Office XP.
> >> This machine was purchased with a lot of about 49 others which don't have
> >> this problem, if that helps at all.
> >>
> >> "Sonia" wrote:
> >>
> >>> Okay. Can you tell us what version of PowerPoint and Windows the system is
> >>> running? Does this system have a different video card and driver than the
> >>> others? Has the driver been updated from the manufacturer's website?
> >>>
> >>> "unkljim" <(E-Mail Removed)> wrote in message
> >>> news:FE5B7DF0-85EC-4BF4-8B54-(E-Mail Removed)...
> >>> > It is set to 'color.' Maybe I should have said that the entire slide area
> >>> > is
> >>> > grey, just like the surrounding area. You can see a line that indicates
> >>> > that
> >>> > the slide is there, but instead of the slide starting out as white, it
> >>> > starts
> >>> > out as grey, just like the surrounding grey color. In fact, some fields
> >>> > don't
> >>> > display their text, either. They show the text in the slide sorter view,
> >>> > but
> >>> > not there in the main slide window.
> >>> >
> >>> > We've gone through the Detect and Repair sequence, checked options
> >>> > settings,
> >>> > and have found nothing to indicate the cause for the trouble. It doesn't
> >>> > halp
> >>> > to change the slide layout, either. All panes work fine, except for the
> >>> > slide
> >>> > pane itself.
> >>> >
> >>> > "Sonia" wrote:
> >>> >
> >>> >> Go to View > Color/Grayscale. Do you have it set to Grayscale or Black
> >>> >> and
> >>> >> White?
> >>> >> --
> >>> >>
> >>> >> Sonia Coleman
> >>> >> Microsoft PowerPoint MVP Team
> >>> >> Autorun Software, Templates and Tutorials
> >>> >> http://www.soniacoleman.com
> >>> >>
> >>> >> "unkljim" <(E-Mail Removed)> wrote in message
> >>> >> news:42B13FFB-309A-4110-B9A3-(E-Mail Removed)...
> >>> >> > On a machine created from an image like all others in the organization,
> >>> >> > we
> >>> >> > cannot see anything but grey in the slide portion in normal view.
> >>> >> > However,
> >>> >> > in
> >>> >> > the slide tab on the left the designs show, as well as in slide sorter
> >>> >> > view
> >>> >> > Nothing we do can get any design or layout to change in the slide
> >>> >> > portion
> >>> >> > of
> >>> >> > that window. It's always grey.
> >>> >> >
> >>> >> > Any suggestions?
> >>> >> >
> >>> >> > Office XP, Win2k
> >>> >>
> >>> >>
> >>> >>
> >>>
> >>>
> >>>
> >
> >
>
>
>

The video drivers shipped with Windows are OLD! Go to the video card
manufacturer's website and look for an updated driver for the card that she has.
In my case I have an ATI Radeo 9600 Pro. I go to the ATI website
http://www.ati.com/, click on Drivers and Software, click on my version of
Windows, click on Graphic Driver, and select Radeon Family. Then I carefully
read the instructions that usually tell me to uninstall the current driver and
then how to download and install the new driver.

"unkljim" <(E-Mail Removed)> wrote in message
news:6A88D67B-0AE0-4416-855F-(E-Mail Removed)...
> Interesting... Here's what happened. I went to the Device Manager and clicked
> on update driver for each of the monitor entries. I had it search MS for the
> latest driver and it said that the latest driver was already installed, so I
> just clicked next and Finish for each one. When I closed the dialog box the
> design was showing just as nice as can be - just like it was supposed to. I
> left feeling good.
>
> However, she closed the application shortly afterwards and the next time she
> came back to it there was that old grey screen again. :-/
>
> So, it appears that your notion of the video driver may have been on the
> right track, but I guess I need to do something else to HOLD it. Any
> suggestions before I uninstall and reinstall?
>
> "Sonia" wrote:
>
>> Ugh, I seem to have lost concentration. Ignore that question because you've
>> already said that the slide view doesn't match the thumbnail. I would just
>> double check that the most recent driver has been downloaded and installed
>> from
>> the video card manufacturer's website. I would also recommend trying to see
>> whether turning hardware acceleration all the way down makes a difference.
>> See:
>>
>> How to set graphics hardware acceleration back
>> http://www.rdpslides.com/pptfaq/FAQ00129.htm
>>
>> "Sonia" <(E-Mail Removed)> wrote in message
>> news:eTmqD$(E-Mail Removed)...
>> > The only thing that I can think of is that possibly the default template
>> > has
>> > been modified and given a gray background, etc. If you go to View > Master
>> > >
>> > Slide Master, do you see a white slide or a gray slide?
>> >
>> > "unkljim" <(E-Mail Removed)> wrote in message
>> > news:E23D525B-68E4-479A-A603-(E-Mail Removed)...
>> >> Like all the others there, it's running a fully updated Win2K and Office
>> >> XP.
>> >> This machine was purchased with a lot of about 49 others which don't have
>> >> this problem, if that helps at all.
>> >>
>> >> "Sonia" wrote:
>> >>
>> >>> Okay. Can you tell us what version of PowerPoint and Windows the system
>> >>> is
>> >>> running? Does this system have a different video card and driver than
>> >>> the
>> >>> others? Has the driver been updated from the manufacturer's website?
>> >>>
>> >>> "unkljim" <(E-Mail Removed)> wrote in message
>> >>> news:FE5B7DF0-85EC-4BF4-8B54-(E-Mail Removed)...
>> >>> > It is set to 'color.' Maybe I should have said that the entire slide
>> >>> > area
>> >>> > is
>> >>> > grey, just like the surrounding area. You can see a line that indicates
>> >>> > that
>> >>> > the slide is there, but instead of the slide starting out as white, it
>> >>> > starts
>> >>> > out as grey, just like the surrounding grey color. In fact, some fields
>> >>> > don't
>> >>> > display their text, either. They show the text in the slide sorter
>> >>> > view,
>> >>> > but
>> >>> > not there in the main slide window.
>> >>> >
>> >>> > We've gone through the Detect and Repair sequence, checked options
>> >>> > settings,
>> >>> > and have found nothing to indicate the cause for the trouble. It
>> >>> > doesn't
>> >>> > halp
>> >>> > to change the slide layout, either. All panes work fine, except for the
>> >>> > slide
>> >>> > pane itself.
>> >>> >
>> >>> > "Sonia" wrote:
>> >>> >
>> >>> >> Go to View > Color/Grayscale. Do you have it set to Grayscale or
>> >>> >> Black
>> >>> >> and
>> >>> >> White?
>> >>> >> --
>> >>> >>
>> >>> >> Sonia Coleman
>> >>> >> Microsoft PowerPoint MVP Team
>> >>> >> Autorun Software, Templates and Tutorials
>> >>> >> http://www.soniacoleman.com
>> >>> >>
>> >>> >> "unkljim" <(E-Mail Removed)> wrote in message
>> >>> >> news:42B13FFB-309A-4110-B9A3-(E-Mail Removed)...
>> >>> >> > On a machine created from an image like all others in the
>> >>> >> > organization,
>> >>> >> > we
>> >>> >> > cannot see anything but grey in the slide portion in normal view.
>> >>> >> > However,
>> >>> >> > in
>> >>> >> > the slide tab on the left the designs show, as well as in slide
>> >>> >> > sorter
>> >>> >> > view
>> >>> >> > Nothing we do can get any design or layout to change in the slide
>> >>> >> > portion
>> >>> >> > of
>> >>> >> > that window. It's always grey.
>> >>> >> >
>> >>> >> > Any suggestions?
>> >>> >> >
>> >>> >> > Office XP, Win2k
>> >>> >>
>> >>> >>
>> >>> >>
>> >>>
>> >>>
>> >>>
>> >
>> >
>>
>>
>>