I am using Outlook 2002 SP3 under Win XP Pro with a 2.8GHz P4 and 512GB RAM.
One of my contacts sends me fancy e-mails with embedded wallpaper and
graphics for comment. When I click on either Reply or Forward, the hourglass
appears and remains for 20 minutes before it is possible to even start to
type a reply. If I use Task Manager to stop the process, it shuts down
Outlook but Outlook will not then restart for perhaps 15 minutes.
Can anyone offer any suggestions?

brianmf

"BrianF" <(E-Mail Removed)> wrote in message
news:490f428d$0$2860$(E-Mail Removed)...
>I am using Outlook 2002 SP3 under Win XP Pro with a 2.8GHz P4 and 512GB
>RAM. One of my contacts sends me fancy e-mails with embedded wallpaper and
>graphics for comment. When I click on either Reply or Forward, the
>hourglass appears and remains for 20 minutes before it is possible to even
>start to type a reply. If I use Task Manager to stop the process, it shuts
>down Outlook but Outlook will not then restart for perhaps 15 minutes.
> Can anyone offer any suggestions?
>
> brianf
>
I forgot to mention that I have tried disabling my AV (Avast), have run
Detect and Repair, run all my registry cleaners and generally tried all I
can think of.

brianf

"BrianF" <(E-Mail Removed)> wrote in message
news:490f4608$0$2853$(E-Mail Removed)...

> I forgot to mention that I have tried disabling my AV (Avast), have run
> Detect and Repair, run all my registry cleaners and generally tried all I
> can think of.

But did you actually uninstall Avast completely and reinstall it without the
mail scanner?
--
Brian Tillman [MVP-Outlook]

"Brian Tillman [MVP - Outlook]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "BrianF" <(E-Mail Removed)> wrote in message
> news:490f4608$0$2853$(E-Mail Removed)...
>
>> I forgot to mention that I have tried disabling my AV (Avast), have run
>> Detect and Repair, run all my registry cleaners and generally tried all I
>> can think of.
>
> But did you actually uninstall Avast completely and reinstall it without
> the mail scanner?
> --
> Brian Tillman [MVP-Outlook]
No, I did not. Are you speaking from experience or is that just a
proposition?

brianf

"Brian Tillman [MVP - Outlook]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "BrianF" <(E-Mail Removed)> wrote in message
> news:490f4608$0$2853$(E-Mail Removed)...
>
>> I forgot to mention that I have tried disabling my AV (Avast), have run
>> Detect and Repair, run all my registry cleaners and generally tried all I
>> can think of.
>
> But did you actually uninstall Avast completely and reinstall it without
> the mail scanner?
> --
> Brian Tillman [MVP-Outlook]
I have now uninstalled Avast completely and it makes no difference.

brianf

"BrianF" <(E-Mail Removed)> wrote in message
news:490f70e8$0$2848$(E-Mail Removed)...

> No, I did not. Are you speaking from experience or is that just a
> proposition?

Experience. Many AV programs' mail scanners still interfere in the flow of
data between Outlook and the server when integrated, despite being disabled.
The only way to make sure is to remove the integration completely.

Since this didn't pan out, try starting Outlook in safe more and see if the
symptoms change.
--
Brian Tillman [MVP-Outlook]

"Brian Tillman [MVP - Outlook]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "BrianF" <(E-Mail Removed)> wrote in message
> news:490f70e8$0$2848$(E-Mail Removed)...
>
>> No, I did not. Are you speaking from experience or is that just a
>> proposition?
>
> Experience. Many AV programs' mail scanners still interfere in the flow
> of data between Outlook and the server when integrated, despite being
> disabled. The only way to make sure is to remove the integration
> completely.
>
> Since this didn't pan out, try starting Outlook in safe more and see if
> the symptoms change.
> --
They do. There is no difficulty in replying to those graphic art e-mails in
Outlook safe mode.

brianf

"BrianF" <(E-Mail Removed)> wrote in message news:49106293$0$2850

> They do. There is no difficulty in replying to those graphic art e-mails
> in Outlook safe mode.

Then you have an add-in that's interfering. DIsable them all and add them
back in one at a time until you find the culprit.
--
Brian Tillman [MVP-Outlook]

"BrianF" <(E-Mail Removed)> wrote in message
news:49104348$0$2847$(E-Mail Removed)...
>
> "Brian Tillman [MVP - Outlook]" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> "BrianF" <(E-Mail Removed)> wrote in message
>> news:490f4608$0$2853$(E-Mail Removed)...
>>
>>> I forgot to mention that I have tried disabling my AV (Avast), have run
>>> Detect and Repair, run all my registry cleaners and generally tried all
>>> I can think of.
>>
>> But did you actually uninstall Avast completely and reinstall it without
>> the mail scanner?
>> --
>> Brian Tillman [MVP-Outlook]
> I have now uninstalled Avast completely and it makes no difference.
>
> brianf
>
I think I have discovered the answer, by accident. The problem seems to be
related to the fact that I have always had the box ticked to use MS-Word as
the e-mail editor. Unticking the box appears to have removed the problem.
Does that make sense?

brianf

"BrianF" <(E-Mail Removed)> wrote in message
news:491089ff$0$2864$(E-Mail Removed)...

> I think I have discovered the answer, by accident. The problem seems to be
> related to the fact that I have always had the box ticked to use MS-Word
> as the e-mail editor. Unticking the box appears to have removed the
> problem. Does that make sense?

Some Word add-ins can interfere as well, if you use Word as the mail editor.
--
Brian Tillman [MVP-Outlook]