i have been on the phone for over three hours with BT, i can send emails
using windows mail, but when the computer tries to conect to the server to
download my emails to the inbox the connection is lost with the following
error message:

The connection to the server has failed. Account: 'mail.btinternet.com',
Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10061, Error Number: 0x800CCC0E

i am using AVG and have turned it off to no avail, i have also tried
disabling windows firewall, to no avail

i have googled the error code and tried many solutions with out success, i
have changed from a non ssl conection to a ssl connection, no help.
any suggestions?
i have googled the error code and tried many options f

i started my computer in safe mode and was able to successfully retrieve my
messages from the server, obviously either my firewal or my avg is blocking
the meassages, how do i fix this?

"rm" wrote:

> i have been on the phone for over three hours with BT, i can send emails
> using windows mail, but when the computer tries to conect to the server to
> download my emails to the inbox the connection is lost with the following
> error message:
>
> The connection to the server has failed. Account: 'mail.btinternet.com',
> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> Socket Error: 10061, Error Number: 0x800CCC0E
>
> i am using AVG and have turned it off to no avail, i have also tried
> disabling windows firewall, to no avail
>
> i have googled the error code and tried many solutions with out success, i
> have changed from a non ssl conection to a ssl connection, no help.
> any suggestions?
> i have googled the error code and tried many options f

Uninstall AVG and see if it works. If so, then you can try and reinstall
it and when doing so, do not install the email scanning component and then
see if it works. If not, then get something besides AVG. See point 3 here:
www.oehelp.com/OETips.aspx#3

steve

"rm" <(E-Mail Removed)> wrote in message
news:89516D80-129F-4DE9-905C-(E-Mail Removed)...
>i started my computer in safe mode and was able to successfully retrieve my
> messages from the server, obviously either my firewal or my avg is
> blocking
> the meassages, how do i fix this?
>
> "rm" wrote:
>
>> i have been on the phone for over three hours with BT, i can send emails
>> using windows mail, but when the computer tries to conect to the server
>> to
>> download my emails to the inbox the connection is lost with the following
>> error message:
>>
>> The connection to the server has failed. Account: 'mail.btinternet.com',
>> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL):
>> No,
>> Socket Error: 10061, Error Number: 0x800CCC0E
>>
>> i am using AVG and have turned it off to no avail, i have also tried
>> disabling windows firewall, to no avail
>>
>> i have googled the error code and tried many solutions with out success,
>> i
>> have changed from a non ssl conection to a ssl connection, no help.
>> any suggestions?
>> i have googled the error code and tried many options f

"Steve Cochran" <(E-Mail Removed)> wrote in message
news:uZO9$(E-Mail Removed)...
> Uninstall AVG and see if it works. If so, then you can try and reinstall
> it and when doing so, do not install the email scanning component and then
> see if it works. If not, then get something besides AVG. See point 3
> here: www.oehelp.com/OETips.aspx#3
>
> steve
>
> "rm" <(E-Mail Removed)> wrote in message
> news:89516D80-129F-4DE9-905C-(E-Mail Removed)...
>>i started my computer in safe mode and was able to successfully retrieve
>>my
>> messages from the server, obviously either my firewal or my avg is
>> blocking
>> the meassages, how do i fix this?
>>
>> "rm" wrote:
>>
>>> i have been on the phone for over three hours with BT, i can send
>>> emails
>>> using windows mail, but when the computer tries to conect to the server
>>> to
>>> download my emails to the inbox the connection is lost with the
>>> following
>>> error message:
>>>
>>> The connection to the server has failed. Account: 'mail.btinternet.com',
>>> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL):
>>> No,
>>> Socket Error: 10061, Error Number: 0x800CCC0E
>>>
>>> i am using AVG and have turned it off to no avail, i have also tried
>>> disabling windows firewall, to no avail
>>>
>>> i have googled the error code and tried many solutions with out success,
>>> i
>>> have changed from a non ssl conection to a ssl connection, no help.
>>> any suggestions?
>>> i have googled the error code and tried many options f
>

To make this Analytic, Debug or Classic event log easier to navigate and
manipulate, first save it in .evtx format by using the "Save Log File As"
action.

"Steve Cochran" <(E-Mail Removed)> wrote in message
news:uZO9$(E-Mail Removed)...
> Uninstall AVG and see if it works. If so, then you can try and reinstall
> it and when doing so, do not install the email scanning component and then
> see if it works. If not, then get something besides AVG. See point 3
> here: www.oehelp.com/OETips.aspx#3
>
> steve
>
> "rm" <(E-Mail Removed)> wrote in message
> news:89516D80-129F-4DE9-905C-(E-Mail Removed)...
>>i started my computer in safe mode and was able to successfully retrieve
>>my
>> messages from the server, obviously either my firewal or my avg is
>> blocking
>> the meassages, how do i fix this?
>>
>> "rm" wrote:
>>
>>> i have been on the phone for over three hours with BT, i can send
>>> emails
>>> using windows mail, but when the computer tries to conect to the server
>>> to
>>> download my emails to the inbox the connection is lost with the
>>> following
>>> error message:
>>>
>>> The connection to the server has failed. Account: 'mail.btinternet.com',
>>> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL):
>>> No,
>>> Socket Error: 10061, Error Number: 0x800CCC0E
>>>
>>> i am using AVG and have turned it off to no avail, i have also tried
>>> disabling windows firewall, to no avail
>>>
>>> i have googled the error code and tried many solutions with out success,
>>> i
>>> have changed from a non ssl conection to a ssl connection, no help.
>>> any suggestions?
>>> i have googled the error code and tried many options f
>