Assuming it's AVG (Free) v8.0 (since v7.5 is no longer supported), now try
uninstalling AVG, rebooting twice, and then reinstalling it...doing a Custom
install and opting-out of installing either of the email scanning
components. (Yes, there are two of them.)
To do a Custom reinstall without installing LinkScanner:
1. Download a fresh copy of the installer, saving it to your C: drive (i.e,
C:\avg_free_stf_en_8_176a1400.exe) =>
http://free.avg.com/ww.download?prd=afe or
http://www.avg.com/filedir/inst/avg_...8_176a1400.exe
2. Uninstall AVG 8.0 via Add/Remove Programs & reboot.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) until you've got AVG 8.0 installed,
properly configured, and updated!
3. Carefully follow these instructions to do a Custom install AVG 8.0:
http://free.grisoft.com/ww.faq.num-1338
Tip: Do NOT install the toolbar (if offered) or either of the email
scanners. Email Scanning provides no additional protection, it's a major
source of corruption and problems in most (Windows) Mail Clients.
Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tuto...ning/index.htm
4. Configure AVG as you wish via the User Interface: Tools | Advanced
settings.
5. Check for and install any available updates.
AVG Free Suport Forum
http://freeforum.avg.com/
[Better yet, uninstall AVG and do a custom install of Avira AntiVir without
the email scanning component(s).]
Joe K. wrote:
> Thanks, Gary.
> I just tried opening Windows Mail once again with the AVG email scan
> turned
> off.
> I didn't do a full uninstall/reinstall, but was able to turn off the scan
> thru the AVG interface.
> Got the same result, same error message.
>
> "Gary VanderMolen" wrote:
>
>> AVG's email scanning module can cause problems with Windows Mail.
>> Uninstall it, then reinstall, but select 'custom' install, which then
>> allows you to unselect installing its troublesome email scanning module.
>>
>> While AVG is uninstalled, try Windows Mail again, just to verify that
>> the culprit has been found.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Joe K." <(E-Mail Removed)> wrote in message
>> news:EC3E4D5B-994E-4F3A-8BE5-(E-Mail Removed)...
>>> Until today the email program has been working properly.
>>> The AVG anti-virus does scan incoming emails but that has never beenan
>>> issue. This is a new problem that just arose this morning.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Has this account ever working in Windows Mail, Joe?
>>>>
>>>> That error usually connotes (temporary) problems on the mailserver's
>>>> end.
>>>>
>>>> Is you anti-virus application configured to scan incoming/outgoing
>>>> mail?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> Joe K. wrote:
>>>>> When I click the Send/Receive button I get the following error
>>>>> message:
>>>>> An unknown error has occurred. Account: 'pop.earthlink.net', Server:
>>>>> 'pop.earthlink.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
>>>>> Number: 0x80004005
>>>>>
>>>>> I have made sure all the server settings are correct and I just spent
>>>>> an
>>>>> hour in chat with Earthlink tech support who made sure there was no
>>>>> issue with settings or with the anti-virus program.
>>>>>
>>>>> They told me the error was due to missing files.
>>>>>
>>>>> What now?
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