"steve02a" <(E-Mail Removed)> wrote in message
news:8461E479-13E4-4143-872D-(E-Mail Removed)...
>> >> > I have a client here that has 6 users on the domain. They are using
>> >> > SBS R2
>> >> > to handle their email. All users, except one, can easily send/get
>> >> > email
>> >> > with no issues. One user can send email, but she can't receive
>> >> > email.
>> >> > I'm not sure if this is an Exchange issue or an Outlook issue. I'm
>> >> > staring
>> >> > with Outlook first. Does anyone have any idea why this would
>> >> > happen?
>> >> >
>> >> > This is a brand new computer, fresh install of Outlook 2007 (not an
>> >> > upgrade) on a Windows XP Pro SP2 machine. Computer is in a domain
>> >> > environment.
>> >>
>> >> How are they trying to receive mail? Just send/receive? Are they on
>> >> the
>> >> network? Do they see their mail in OWA? Does anyone in the office
>> >> need
>> >> to do a send/receive to get messages?
>> >
>> > How do they receive mail? they click the send/receive button or just
>> > wait
>> > every one minute, since it's setup to do it automatically every one
>> > minute. Their on exchange - hosting their own email, no POP3 stuff -
>> > all smtp.
>> > They see their emails in OWA too - just not outlook.
>>
>> But it's Exchange. Why set up an automatic send/receive? Exchange
>> should
>> push mail to Outlook. Forcing Outlook to do a send receive every minute
>> just adds a horrible amount of network traffic that is pretty much
>> pointless.
>>
>> That said, try disabling the XP Firewall on the problem machine. It
>> could
>> be blocking UDP packets. I'd also try disabling the ISA Firewall after
>> that, but I'd doubt that's the issue.
>
> Firewall on PC disabled. There is no ISA server in their organization.
> Still can't get email - even checking email from OWA - nothing comes in
> from
> the outside.
Wait, that isn't what you said before. That sounds like a completely
different problem.
You said before that they could see the mail in OWA. Now it sounds like the
user can't receive mail from the Internet sent to their email address.
If the problem exists in OWA, then it's not an Outlook issue.
If the problem is that users sending an email to this users SMTP address
aren't getting a failed delivery status notification and the user isn't
getting the message, and you don't see the message in OWA, then you're
looking at an Exchange issue. I would start with the SMTP logs, telneting
to the server to send a message, and seeing if that gets delivered. If it
doesn't, but the SMTP conversation looked fine, I'd look at the message
tracking to see where the message did go.
Now, if this isn't what you're saying, lets back up and start over and just
say what problem the user is having.
--
f.h.
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