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Cannot re-activate XP Home Edition after re-install.

 
 
Kent McDonald
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      17th Mar 2004
I recently was forced to re-install XP Home Edition after
a virus attack. Install was apparently successful. Arrived
at Welcome screen where my Login name and icon appear.
Clicking on my login, the system says it is loading my
personal preferences as normal. After 2-3 seconds the
following error dialog box appears. : "A problem has
prevented Windows from accurately checking the status of
the license for this computer. To proceed, your copy of
Windows must be activated with Microsoft. Do you want to
activate Windows now?"

If I choose NO...the system closes my network connection
and returns me to the login. If I choose YES...the system
closes my network connection and returns me to the login.
No difference. I ended up on the phone with Microsoft
support (in New Delhi, India), for 3 hours as we renamed
various wpa files, deleted wpa files, made registry
changes, altered the oobe file, etc. After NUMEROUS start
ups in safe mode and rebooting to try ONE MORE TIME...The
error message still persists. My problem was kicked
upstairs to their senior analysts who are supposed to call
me sometime in the next 2-3 days to continue the battle.
Has anyone else been down this road???

The OS is installed on an older HP desktop running a PIII
500 Mhz processor. This system operated flawlessly with XP
Home edition til my virus attack. The virus was detected
and destroyed by McAfee. Apparently there are residual
repurcussions with which I am left to deal. Any ideas?
 
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Kent McDonald
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Posts: n/a
 
      17th Mar 2004
Senior support has not yet contacted me. They are supposed
to call "sometime" within the next 2-3 days. Glad this
computer isn't driving a home based business....!
>-----Original Message-----
>While I don't know the answer to your question, I feel

your pain with having to deal with technical support from
India. Ugh. Did MS senior support solve your problem?
>
> ----- Kent McDonald wrote: -----
>
> I recently was forced to re-install XP Home Edition

after
> a virus attack. Install was apparently successful.

Arrived
> at Welcome screen where my Login name and icon

appear.
> Clicking on my login, the system says it is loading

my
> personal preferences as normal. After 2-3 seconds

the
> following error dialog box appears. : "A problem

has
> prevented Windows from accurately checking the

status of
> the license for this computer. To proceed, your copy

of
> Windows must be activated with Microsoft. Do you

want to
> activate Windows now?"
>
> If I choose NO...the system closes my network

connection
> and returns me to the login. If I choose YES...the

system
> closes my network connection and returns me to the

login.
> No difference. I ended up on the phone with

Microsoft
> support (in New Delhi, India), for 3 hours as we

renamed
> various wpa files, deleted wpa files, made registry
> changes, altered the oobe file, etc. After NUMEROUS

start
> ups in safe mode and rebooting to try ONE MORE

TIME...The
> error message still persists. My problem was kicked
> upstairs to their senior analysts who are supposed

to call
> me sometime in the next 2-3 days to continue the

battle.
> Has anyone else been down this road???
>
> The OS is installed on an older HP desktop running a

PIII
> 500 Mhz processor. This system operated flawlessly

with XP
> Home edition til my virus attack. The virus was

detected
> and destroyed by McAfee. Apparently there are

residual
> repurcussions with which I am left to deal. Any

ideas?
>
>.
>

 
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