Cari, Sorry for delay in reply.
I installed software exactly per the instructions.
When attempting a document print from Word, a message box appears with:
"Windows cannot print due to a problem with the current printer setup.
Try one or more of the following:
* Check the printer by printing a test page from Windows.
* Make sure the printer is turned on and online.
* Reinstall the printer driver."
I do not know what IE7 is. How do I determine if I have it installed? I have
not made any updates for their HP Director program.
I cannot print a test page from the printer properties section. I get this
message:
"Test page failed to print. Would you like to view the print troubleshooter
for assistance? Operation could not be completed."
I have been through the troubleshooter process with no success.
"Cari (MS-MVP)" wrote:
> You installed the software before connecting the printer?
>
> Is there any error message?
>
> If you have IE7 installed, do you have HP's critical update for their HP
> Director program?
>
> If you go to the Properties of the Printer, will it print a test page?
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "DAD" <(E-Mail Removed)> wrote in message
> news:58B10BE9-05E1-4E5E-A6D5-(E-Mail Removed)...
> >
> > The equipment is new, and I am sure HP wrote the drivers to be compatible,
> > but since I can print a test page from the HP Solution Center application,
> > but not from Windows applications directly, they insist it must be a
> > Microsoft issue.
> >
> > This is after my spending about 6 hours in chat sessions with four
> > technicians, and one phone conversation with another. They phone tech.
> > asked
> > his supervisor, who advised the issue must have to do with Windows XP
> > Professional, service pack 2; my version.
> >
> > I am logged in as always, and have installed other printers this way.
> >
> > The printer is installed properly to the USB port; as I can print a test
> > page from the HP Solution Center software.
> >
> > No Symantec/Norton products used.
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> Surely if it's a new printer it has drivers written by HP, not Microsoft?
> >>
> >> Are you logged on as an Admin, is the printer installed locally, are you
> >> using Symantec/Norton products?
> >>
> >> Not enough info given to go much further without your input.
> >> --
> >> Cari (MS-MVP)
> >> Windows Technologies - Printing & Imaging
> >> http://www.coribright.com/windows
> >>
> >> "DAD" <(E-Mail Removed)> wrote in message
> >> news:B644CABF-7790-4EE5-851F-(E-Mail Removed)...
> >> > After purchase and installation of new HP 6310 All-In-One
> >> > Printer-Scan-Fax-Copy equipment, the print function from Word, Notepad,
> >> > or
> >> > test print from Printer and Fax window of control panel. I can however
> >> > make a
> >> > test print using the HP Solutions Center toolbox. The Scan function
> >> > works
> >> > fine from the PC. The test print from the HP works, as well as the Copy
> >> > function. I have contacted HP technical services, who are convinced
> >> > this
> >> > is a
> >> > Microsoft driver issue. Can use any help available.
> >>
> >
>
>
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