Hi all,

My problem looks similar to many others here, but I’m stumped. Any
suggestions would be much appreciated.

My setup:

• Cable modem
• Motorola VT2542 router
• Desktop computer, Windows XP Pro, version 2002, sp2
o Network name: ReadTheGreen
o IP Address: 192.168.15.2
o New self built
o XFX nForce 680i LT motherboard
o Core2 Quad Q6600 cpu
• Laptop Computer, Windows XP Home, version 2002, sp2
o Network name: BigTen
o IP Address: 192.168.15.2
o HP pavilion zd8000
• Workgroup Name: MSHOME on both machines


The Problem:
• The Desktop is a new machine that replaces an old Dell. I can’t get it to
network properly with the laptop.
• The new desktop can successfully ping itself, the router and the laptop.
It can also view shared laptop files through Windows Explorer.
• The laptop can successfully ping itself and the router, but NOT the
desktop. I get the ‘Request timed out’ error.
• The laptop can ‘see’ the desktop in the MSHOME workgroup in Windows
Explorer, but when I try to access the desktop, I get the error:
‘’\\Readthegreen is not accessible. You might not have permission to use
this network resource. Contact the administrator of this server to find out
if you have access permissions. The network path was not found.
• While logged into the router, http://192.168.15.1, there is a ‘ping test’
option under the Tools menu. Using that tool, I can ping the laptop
(192.168.15.3), but NOT the desktop (192.168.15.2).
• In summary, the desktop is not accessible by either the laptop or the router

Attempted Solutions:
• Originally, both machines were running Norton Internet Security. I added
the laptop’s IP address to the desktop’s list of trusted computers and vice
versa using within Norton.
• When the above did not work, I disabled both the personal firewall and
intrusion prevention features of Norton on both machines. At the same time,
I verified that the Windows firewall was not enabled.
• I verified that the registry values of both
\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Lsa\restrictanonymous and
\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Lsa\restrictanonymous were
set to 0 (zero).
• I have enabled NetBIOS over TCP/IP on both machines (Network Connections
-> Local Area Connection -> Properties -> Internet Protocal (TCP/IP) ->
Properties -> Advanced -> WINS)
• I have now uninstalled Norton from the desktop and disabled the windows
firewall. I also reset the router to the factory defaults.

IP configuration and nbtstat details:

Desktop Computer

C:\Documents and Settings\Dan>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : readthegreen
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking
Controller
Physical Address. . . . . . . . . : 00-04-4B-03-63-F0
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.15.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DNS Servers . . . . . . . . . . . : 192.168.15.1
Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008 3:43:52
PM
Lease Expires . . . . . . . . . . : Saturday, March 08, 2008 4:43:52
PM

C:\Documents and Settings\Dan>nbtstat -n

Local Area Connection:
Node IpAddress: [192.168.15.2] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
READTHEGREEN <00> UNIQUE Registered
READTHEGREEN <20> UNIQUE Registered
MSHOME <00> GROUP Registered
MSHOME <1E> GROUP Registered

C:\Documents and Settings\Dan>

Laptop Computer

C:\Documents and Settings\Dan>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : BigTen
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast
Ethernet NIC
Physical Address. . . . . . . . . : 00-C0-9F-9D-02-44
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.15.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DNS Servers . . . . . . . . . . . : 192.168.15.1
Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008 4:13:41
PM
Lease Expires . . . . . . . . . . : Saturday, March 08, 2008 5:13:41
PM

C:\Documents and Settings\Dan>nbtstat -n

Local Area Connection:
Node IpAddress: [192.168.15.3] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
BIGTEN <00> UNIQUE Registered
MSHOME <00> GROUP Registered
BIGTEN <20> UNIQUE Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\Dan>

I would check the firewall first. Or this search result may help.

IpconfigNo IP while the network cable is disconnected No operation can be
performed on the adapter One-way ping only Ping -a resolves to wrong
hostname ...
www.chicagotech.net/ipconfig.htm


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"RaleighDan" <(E-Mail Removed)> wrote in message
news:5050E776-5EC9-4392-A885-(E-Mail Removed)...
> Hi all,
>
> My problem looks similar to many others here, but I’m stumped. Any
> suggestions would be much appreciated.
>
> My setup:
>
> • Cable modem
> • Motorola VT2542 router
> • Desktop computer, Windows XP Pro, version 2002, sp2
> o Network name: ReadTheGreen
> o IP Address: 192.168.15.2
> o New self built
> o XFX nForce 680i LT motherboard
> o Core2 Quad Q6600 cpu
> • Laptop Computer, Windows XP Home, version 2002, sp2
> o Network name: BigTen
> o IP Address: 192.168.15.2
> o HP pavilion zd8000
> • Workgroup Name: MSHOME on both machines
>
>
> The Problem:
> • The Desktop is a new machine that replaces an old Dell. I can’t get it
> to
> network properly with the laptop.
> • The new desktop can successfully ping itself, the router and the laptop.
> It can also view shared laptop files through Windows Explorer.
> • The laptop can successfully ping itself and the router, but NOT the
> desktop. I get the ‘Request timed out’ error.
> • The laptop can ‘see’ the desktop in the MSHOME workgroup in Windows
> Explorer, but when I try to access the desktop, I get the error:
> ‘’\\Readthegreen is not accessible. You might not have permission to use
> this network resource. Contact the administrator of this server to find
> out
> if you have access permissions. The network path was not found.
> • While logged into the router, http://192.168.15.1, there is a ‘ping test’
> option under the Tools menu. Using that tool, I can ping the laptop
> (192.168.15.3), but NOT the desktop (192.168.15.2).
> • In summary, the desktop is not accessible by either the laptop or the
> router
>
> Attempted Solutions:
> • Originally, both machines were running Norton Internet Security. I
> added
> the laptop’s IP address to the desktop’s list of trusted computers and
> vice
> versa using within Norton.
> • When the above did not work, I disabled both the personal firewall and
> intrusion prevention features of Norton on both machines. At the same
> time,
> I verified that the Windows firewall was not enabled.
> • I verified that the registry values of both
> \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Lsa\restrictanonymous and
> \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Lsa\restrictanonymous
> were
> set to 0 (zero).
> • I have enabled NetBIOS over TCP/IP on both machines (Network Connections
> -> Local Area Connection -> Properties -> Internet Protocal (TCP/IP) ->
> Properties -> Advanced -> WINS)
> • I have now uninstalled Norton from the desktop and disabled the windows
> firewall. I also reset the router to the factory defaults.
>
> IP configuration and nbtstat details:
>
> Desktop Computer
>
> C:\Documents and Settings\Dan>ipconfig /all
>
> Windows IP Configuration
>
> Host Name . . . . . . . . . . . . : readthegreen
> Primary Dns Suffix . . . . . . . :
> Node Type . . . . . . . . . . . . : Unknown
> IP Routing Enabled. . . . . . . . : No
> WINS Proxy Enabled. . . . . . . . : No
>
> Ethernet adapter Local Area Connection:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : NVIDIA nForce Networking
> Controller
> Physical Address. . . . . . . . . : 00-04-4B-03-63-F0
> Dhcp Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
> IP Address. . . . . . . . . . . . : 192.168.15.2
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . : 192.168.15.1
> DHCP Server . . . . . . . . . . . : 192.168.15.1
> DNS Servers . . . . . . . . . . . : 192.168.15.1
> Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008
> 3:43:52
> PM
> Lease Expires . . . . . . . . . . : Saturday, March 08, 2008
> 4:43:52
> PM
>
> C:\Documents and Settings\Dan>nbtstat -n
>
> Local Area Connection:
> Node IpAddress: [192.168.15.2] Scope Id: []
>
> NetBIOS Local Name Table
>
> Name Type Status
> ---------------------------------------------
> READTHEGREEN <00> UNIQUE Registered
> READTHEGREEN <20> UNIQUE Registered
> MSHOME <00> GROUP Registered
> MSHOME <1E> GROUP Registered
>
> C:\Documents and Settings\Dan>
>
> Laptop Computer
>
> C:\Documents and Settings\Dan>ipconfig /all
>
> Windows IP Configuration
>
> Host Name . . . . . . . . . . . . : BigTen
> Primary Dns Suffix . . . . . . . :
> Node Type . . . . . . . . . . . . : Mixed
> IP Routing Enabled. . . . . . . . : No
> WINS Proxy Enabled. . . . . . . . : No
>
> Ethernet adapter Local Area Connection:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : Realtek RTL8139/810x Family
> Fast
> Ethernet NIC
> Physical Address. . . . . . . . . : 00-C0-9F-9D-02-44
> Dhcp Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
> IP Address. . . . . . . . . . . . : 192.168.15.3
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . : 192.168.15.1
> DHCP Server . . . . . . . . . . . : 192.168.15.1
> DNS Servers . . . . . . . . . . . : 192.168.15.1
> Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008
> 4:13:41
> PM
> Lease Expires . . . . . . . . . . : Saturday, March 08, 2008
> 5:13:41
> PM
>
> C:\Documents and Settings\Dan>nbtstat -n
>
> Local Area Connection:
> Node IpAddress: [192.168.15.3] Scope Id: []
>
> NetBIOS Local Name Table
>
> Name Type Status
> ---------------------------------------------
> BIGTEN <00> UNIQUE Registered
> MSHOME <00> GROUP Registered
> BIGTEN <20> UNIQUE Registered
> MSHOME <1E> GROUP Registered
> MSHOME <1D> UNIQUE Registered
> ..__MSBROWSE__.<01> GROUP Registered
>
> C:\Documents and Settings\Dan>
>

Thanks Robert, but as I said, Norton has been uninstalled and the Windows
firewall has been disabled. Unfortunately, I had already reviewed the site
that you referenced and had no luck.

I'm thinking it's a TCP/IP, registry, or router issue at this point but I
just don't know hardware/networking/security that well so I don't know what
to check next.

I thought it was supposed to be easy to simply add a new computer to an
existing network.


"Robert L. (MS-MVP)" wrote:

> I would check the firewall first. Or this search result may help.
>
> IpconfigNo IP while the network cable is disconnected No operation can be
> performed on the adapter One-way ping only Ping -a resolves to wrong
> hostname ...
> www.chicagotech.net/ipconfig.htm
>
>
> --
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
> "RaleighDan" <(E-Mail Removed)> wrote in message
> news:5050E776-5EC9-4392-A885-(E-Mail Removed)...
> > Hi all,
> >
> > My problem looks similar to many others here, but I’m stumped. Any
> > suggestions would be much appreciated.
> >
> > My setup:
> >
> > • Cable modem
> > • Motorola VT2542 router
> > • Desktop computer, Windows XP Pro, version 2002, sp2
> > o Network name: ReadTheGreen
> > o IP Address: 192.168.15.2
> > o New self built
> > o XFX nForce 680i LT motherboard
> > o Core2 Quad Q6600 cpu
> > • Laptop Computer, Windows XP Home, version 2002, sp2
> > o Network name: BigTen
> > o IP Address: 192.168.15.2
> > o HP pavilion zd8000
> > • Workgroup Name: MSHOME on both machines
> >
> >
> > The Problem:
> > • The Desktop is a new machine that replaces an old Dell. I can’t get it
> > to
> > network properly with the laptop.
> > • The new desktop can successfully ping itself, the router and the laptop.
> > It can also view shared laptop files through Windows Explorer.
> > • The laptop can successfully ping itself and the router, but NOT the
> > desktop. I get the ‘Request timed out’ error.
> > • The laptop can ‘see’ the desktop in the MSHOME workgroup in Windows
> > Explorer, but when I try to access the desktop, I get the error:
> > ‘’\\Readthegreen is not accessible. You might not have permission to use
> > this network resource. Contact the administrator of this server to find
> > out
> > if you have access permissions. The network path was not found.
> > • While logged into the router, http://192.168.15.1, there is a ‘ping test’
> > option under the Tools menu. Using that tool, I can ping the laptop
> > (192.168.15.3), but NOT the desktop (192.168.15.2).
> > • In summary, the desktop is not accessible by either the laptop or the
> > router
> >
> > Attempted Solutions:
> > • Originally, both machines were running Norton Internet Security. I
> > added
> > the laptop’s IP address to the desktop’s list of trusted computers and
> > vice
> > versa using within Norton.
> > • When the above did not work, I disabled both the personal firewall and
> > intrusion prevention features of Norton on both machines. At the same
> > time,
> > I verified that the Windows firewall was not enabled.
> > • I verified that the registry values of both
> > \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Lsa\restrictanonymous and
> > \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Lsa\restrictanonymous
> > were
> > set to 0 (zero).
> > • I have enabled NetBIOS over TCP/IP on both machines (Network Connections
> > -> Local Area Connection -> Properties -> Internet Protocal (TCP/IP) ->
> > Properties -> Advanced -> WINS)
> > • I have now uninstalled Norton from the desktop and disabled the windows
> > firewall. I also reset the router to the factory defaults.
> >
> > IP configuration and nbtstat details:
> >
> > Desktop Computer
> >
> > C:\Documents and Settings\Dan>ipconfig /all
> >
> > Windows IP Configuration
> >
> > Host Name . . . . . . . . . . . . : readthegreen
> > Primary Dns Suffix . . . . . . . :
> > Node Type . . . . . . . . . . . . : Unknown
> > IP Routing Enabled. . . . . . . . : No
> > WINS Proxy Enabled. . . . . . . . : No
> >
> > Ethernet adapter Local Area Connection:
> >
> > Connection-specific DNS Suffix . :
> > Description . . . . . . . . . . . : NVIDIA nForce Networking
> > Controller
> > Physical Address. . . . . . . . . : 00-04-4B-03-63-F0
> > Dhcp Enabled. . . . . . . . . . . : Yes
> > Autoconfiguration Enabled . . . . : Yes
> > IP Address. . . . . . . . . . . . : 192.168.15.2
> > Subnet Mask . . . . . . . . . . . : 255.255.255.0
> > Default Gateway . . . . . . . . . : 192.168.15.1
> > DHCP Server . . . . . . . . . . . : 192.168.15.1
> > DNS Servers . . . . . . . . . . . : 192.168.15.1
> > Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008
> > 3:43:52
> > PM
> > Lease Expires . . . . . . . . . . : Saturday, March 08, 2008
> > 4:43:52
> > PM
> >
> > C:\Documents and Settings\Dan>nbtstat -n
> >
> > Local Area Connection:
> > Node IpAddress: [192.168.15.2] Scope Id: []
> >
> > NetBIOS Local Name Table
> >
> > Name Type Status
> > ---------------------------------------------
> > READTHEGREEN <00> UNIQUE Registered
> > READTHEGREEN <20> UNIQUE Registered
> > MSHOME <00> GROUP Registered
> > MSHOME <1E> GROUP Registered
> >
> > C:\Documents and Settings\Dan>
> >
> > Laptop Computer
> >
> > C:\Documents and Settings\Dan>ipconfig /all
> >
> > Windows IP Configuration
> >
> > Host Name . . . . . . . . . . . . : BigTen
> > Primary Dns Suffix . . . . . . . :
> > Node Type . . . . . . . . . . . . : Mixed
> > IP Routing Enabled. . . . . . . . : No
> > WINS Proxy Enabled. . . . . . . . : No
> >
> > Ethernet adapter Local Area Connection:
> >
> > Connection-specific DNS Suffix . :
> > Description . . . . . . . . . . . : Realtek RTL8139/810x Family
> > Fast
> > Ethernet NIC
> > Physical Address. . . . . . . . . : 00-C0-9F-9D-02-44
> > Dhcp Enabled. . . . . . . . . . . : Yes
> > Autoconfiguration Enabled . . . . : Yes
> > IP Address. . . . . . . . . . . . : 192.168.15.3
> > Subnet Mask . . . . . . . . . . . : 255.255.255.0
> > Default Gateway . . . . . . . . . : 192.168.15.1
> > DHCP Server . . . . . . . . . . . : 192.168.15.1
> > DNS Servers . . . . . . . . . . . : 192.168.15.1
> > Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008
> > 4:13:41
> > PM
> > Lease Expires . . . . . . . . . . : Saturday, March 08, 2008
> > 5:13:41
> > PM
> >
> > C:\Documents and Settings\Dan>nbtstat -n
> >
> > Local Area Connection:
> > Node IpAddress: [192.168.15.3] Scope Id: []
> >
> > NetBIOS Local Name Table
> >
> > Name Type Status
> > ---------------------------------------------
> > BIGTEN <00> UNIQUE Registered
> > MSHOME <00> GROUP Registered
> > BIGTEN <20> UNIQUE Registered
> > MSHOME <1E> GROUP Registered
> > MSHOME <1D> UNIQUE Registered
> > ..__MSBROWSE__.<01> GROUP Registered
> >
> > C:\Documents and Settings\Dan>
> >
>
>

Do one more test. If starting the safe mode with network, can you ping the
Desktop?

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"RaleighDan" <(E-Mail Removed)> wrote in message
news:B8DD14D0-3661-4C64-8DE2-(E-Mail Removed)...
> Thanks Robert, but as I said, Norton has been uninstalled and the Windows
> firewall has been disabled. Unfortunately, I had already reviewed the
> site
> that you referenced and had no luck.
>
> I'm thinking it's a TCP/IP, registry, or router issue at this point but I
> just don't know hardware/networking/security that well so I don't know
> what
> to check next.
>
> I thought it was supposed to be easy to simply add a new computer to an
> existing network.
>
>
> "Robert L. (MS-MVP)" wrote:
>
>> I would check the firewall first. Or this search result may help.
>>
>> IpconfigNo IP while the network cable is disconnected No operation can be
>> performed on the adapter One-way ping only Ping -a resolves to wrong
>> hostname ...
>> www.chicagotech.net/ipconfig.htm
>>
>>
>> --
>> Bob Lin, MS-MVP, MCSE & CNE
>> Networking, Internet, Routing, VPN Troubleshooting on
>> http://www.ChicagoTech.net
>> How to Setup Windows, Network, VPN & Remote Access on
>> http://www.HowToNetworking.com
>> "RaleighDan" <(E-Mail Removed)> wrote in message
>> news:5050E776-5EC9-4392-A885-(E-Mail Removed)...
>> > Hi all,
>> >
>> > My problem looks similar to many others here, but I’m stumped. Any
>> > suggestions would be much appreciated.
>> >
>> > My setup:
>> >
>> > • Cable modem
>> > • Motorola VT2542 router
>> > • Desktop computer, Windows XP Pro, version 2002, sp2
>> > o Network name: ReadTheGreen
>> > o IP Address: 192.168.15.2
>> > o New self built
>> > o XFX nForce 680i LT motherboard
>> > o Core2 Quad Q6600 cpu
>> > • Laptop Computer, Windows XP Home, version 2002, sp2
>> > o Network name: BigTen
>> > o IP Address: 192.168.15.2
>> > o HP pavilion zd8000
>> > • Workgroup Name: MSHOME on both machines
>> >
>> >
>> > The Problem:
>> > • The Desktop is a new machine that replaces an old Dell. I can’t get
>> > it
>> > to
>> > network properly with the laptop.
>> > • The new desktop can successfully ping itself, the router and the
>> > laptop.
>> > It can also view shared laptop files through Windows Explorer.
>> > • The laptop can successfully ping itself and the router, but NOT the
>> > desktop. I get the ‘Request timed out’ error.
>> > • The laptop can ‘see’ the desktop in the MSHOME workgroup in Windows
>> > Explorer, but when I try to access the desktop, I get the error:
>> > ‘’\\Readthegreen is not accessible. You might not have permission to
>> > use
>> > this network resource. Contact the administrator of this server to
>> > find
>> > out
>> > if you have access permissions. The network path was not found.
>> > • While logged into the router, http://192.168.15.1, there is a ‘ping
>> > test’
>> > option under the Tools menu. Using that tool, I can ping the laptop
>> > (192.168.15.3), but NOT the desktop (192.168.15.2).
>> > • In summary, the desktop is not accessible by either the laptop or the
>> > router
>> >
>> > Attempted Solutions:
>> > • Originally, both machines were running Norton Internet Security. I
>> > added
>> > the laptop’s IP address to the desktop’s list of trusted computers and
>> > vice
>> > versa using within Norton.
>> > • When the above did not work, I disabled both the personal firewall
>> > and
>> > intrusion prevention features of Norton on both machines. At the same
>> > time,
>> > I verified that the Windows firewall was not enabled.
>> > • I verified that the registry values of both
>> > \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Lsa\restrictanonymous
>> > and
>> > \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Lsa\restrictanonymous
>> > were
>> > set to 0 (zero).
>> > • I have enabled NetBIOS over TCP/IP on both machines (Network
>> > Connections
>> > -> Local Area Connection -> Properties -> Internet Protocal (TCP/IP) ->
>> > Properties -> Advanced -> WINS)
>> > • I have now uninstalled Norton from the desktop and disabled the
>> > windows
>> > firewall. I also reset the router to the factory defaults.
>> >
>> > IP configuration and nbtstat details:
>> >
>> > Desktop Computer
>> >
>> > C:\Documents and Settings\Dan>ipconfig /all
>> >
>> > Windows IP Configuration
>> >
>> > Host Name . . . . . . . . . . . . : readthegreen
>> > Primary Dns Suffix . . . . . . . :
>> > Node Type . . . . . . . . . . . . : Unknown
>> > IP Routing Enabled. . . . . . . . : No
>> > WINS Proxy Enabled. . . . . . . . : No
>> >
>> > Ethernet adapter Local Area Connection:
>> >
>> > Connection-specific DNS Suffix . :
>> > Description . . . . . . . . . . . : NVIDIA nForce Networking
>> > Controller
>> > Physical Address. . . . . . . . . : 00-04-4B-03-63-F0
>> > Dhcp Enabled. . . . . . . . . . . : Yes
>> > Autoconfiguration Enabled . . . . : Yes
>> > IP Address. . . . . . . . . . . . : 192.168.15.2
>> > Subnet Mask . . . . . . . . . . . : 255.255.255.0
>> > Default Gateway . . . . . . . . . : 192.168.15.1
>> > DHCP Server . . . . . . . . . . . : 192.168.15.1
>> > DNS Servers . . . . . . . . . . . : 192.168.15.1
>> > Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008
>> > 3:43:52
>> > PM
>> > Lease Expires . . . . . . . . . . : Saturday, March 08, 2008
>> > 4:43:52
>> > PM
>> >
>> > C:\Documents and Settings\Dan>nbtstat -n
>> >
>> > Local Area Connection:
>> > Node IpAddress: [192.168.15.2] Scope Id: []
>> >
>> > NetBIOS Local Name Table
>> >
>> > Name Type Status
>> > ---------------------------------------------
>> > READTHEGREEN <00> UNIQUE Registered
>> > READTHEGREEN <20> UNIQUE Registered
>> > MSHOME <00> GROUP Registered
>> > MSHOME <1E> GROUP Registered
>> >
>> > C:\Documents and Settings\Dan>
>> >
>> > Laptop Computer
>> >
>> > C:\Documents and Settings\Dan>ipconfig /all
>> >
>> > Windows IP Configuration
>> >
>> > Host Name . . . . . . . . . . . . : BigTen
>> > Primary Dns Suffix . . . . . . . :
>> > Node Type . . . . . . . . . . . . : Mixed
>> > IP Routing Enabled. . . . . . . . : No
>> > WINS Proxy Enabled. . . . . . . . : No
>> >
>> > Ethernet adapter Local Area Connection:
>> >
>> > Connection-specific DNS Suffix . :
>> > Description . . . . . . . . . . . : Realtek RTL8139/810x Family
>> > Fast
>> > Ethernet NIC
>> > Physical Address. . . . . . . . . : 00-C0-9F-9D-02-44
>> > Dhcp Enabled. . . . . . . . . . . : Yes
>> > Autoconfiguration Enabled . . . . : Yes
>> > IP Address. . . . . . . . . . . . : 192.168.15.3
>> > Subnet Mask . . . . . . . . . . . : 255.255.255.0
>> > Default Gateway . . . . . . . . . : 192.168.15.1
>> > DHCP Server . . . . . . . . . . . : 192.168.15.1
>> > DNS Servers . . . . . . . . . . . : 192.168.15.1
>> > Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008
>> > 4:13:41
>> > PM
>> > Lease Expires . . . . . . . . . . : Saturday, March 08, 2008
>> > 5:13:41
>> > PM
>> >
>> > C:\Documents and Settings\Dan>nbtstat -n
>> >
>> > Local Area Connection:
>> > Node IpAddress: [192.168.15.3] Scope Id: []
>> >
>> > NetBIOS Local Name Table
>> >
>> > Name Type Status
>> > ---------------------------------------------
>> > BIGTEN <00> UNIQUE Registered
>> > MSHOME <00> GROUP Registered
>> > BIGTEN <20> UNIQUE Registered
>> > MSHOME <1E> GROUP Registered
>> > MSHOME <1D> UNIQUE Registered
>> > ..__MSBROWSE__.<01> GROUP Registered
>> >
>> > C:\Documents and Settings\Dan>
>> >
>>
>>

Robert, you are on the right track. I just rebooted the desktop in Safe Mode
with Networking. Sure enough, I could then ping the desktop both from the
router and the laptop.

I assume this means that, somehow, I am still being blocked by some process,
presumably a firewall?

As I said, Norton is uninstalled and the Windows firewall is disabled on the
desktop (Start -> Control Panel -> Windows Firewall -> Off (not recommended)
-> OK). I just used Task Manager to review running processes and did not see
any obvious references to Norton or Symantec products. Is there any way that
I can verify that my firewall is indeed down as I think it is? Could
something else be blocking me?

I really appreciate your insight.



"Robert L. (MS-MVP)" wrote:

> Do one more test. If starting the safe mode with network, can you ping the
> Desktop?
>
> --
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
> "RaleighDan" <(E-Mail Removed)> wrote in message
> news:B8DD14D0-3661-4C64-8DE2-(E-Mail Removed)...
> > Thanks Robert, but as I said, Norton has been uninstalled and the Windows
> > firewall has been disabled. Unfortunately, I had already reviewed the
> > site
> > that you referenced and had no luck.
> >
> > I'm thinking it's a TCP/IP, registry, or router issue at this point but I
> > just don't know hardware/networking/security that well so I don't know
> > what
> > to check next.
> >
> > I thought it was supposed to be easy to simply add a new computer to an
> > existing network.
> >
> >
> > "Robert L. (MS-MVP)" wrote:
> >
> >> I would check the firewall first. Or this search result may help.
> >>
> >> IpconfigNo IP while the network cable is disconnected No operation can be
> >> performed on the adapter One-way ping only Ping -a resolves to wrong
> >> hostname ...
> >> www.chicagotech.net/ipconfig.htm
> >>
> >>
> >> --
> >> Bob Lin, MS-MVP, MCSE & CNE
> >> Networking, Internet, Routing, VPN Troubleshooting on
> >> http://www.ChicagoTech.net
> >> How to Setup Windows, Network, VPN & Remote Access on
> >> http://www.HowToNetworking.com
> >> "RaleighDan" <(E-Mail Removed)> wrote in message
> >> news:5050E776-5EC9-4392-A885-(E-Mail Removed)...
> >> > Hi all,
> >> >
> >> > My problem looks similar to many others here, but I’m stumped. Any
> >> > suggestions would be much appreciated.
> >> >
> >> > My setup:
> >> >
> >> > • Cable modem
> >> > • Motorola VT2542 router
> >> > • Desktop computer, Windows XP Pro, version 2002, sp2
> >> > o Network name: ReadTheGreen
> >> > o IP Address: 192.168.15.2
> >> > o New self built
> >> > o XFX nForce 680i LT motherboard
> >> > o Core2 Quad Q6600 cpu
> >> > • Laptop Computer, Windows XP Home, version 2002, sp2
> >> > o Network name: BigTen
> >> > o IP Address: 192.168.15.2
> >> > o HP pavilion zd8000
> >> > • Workgroup Name: MSHOME on both machines
> >> >
> >> >
> >> > The Problem:
> >> > • The Desktop is a new machine that replaces an old Dell. I can’t get
> >> > it
> >> > to
> >> > network properly with the laptop.
> >> > • The new desktop can successfully ping itself, the router and the
> >> > laptop.
> >> > It can also view shared laptop files through Windows Explorer.
> >> > • The laptop can successfully ping itself and the router, but NOT the
> >> > desktop. I get the ‘Request timed out’ error.
> >> > • The laptop can ‘see’ the desktop in the MSHOME workgroup in Windows
> >> > Explorer, but when I try to access the desktop, I get the error:
> >> > ‘’\\Readthegreen is not accessible. You might not have permission to
> >> > use
> >> > this network resource. Contact the administrator of this server to
> >> > find
> >> > out
> >> > if you have access permissions. The network path was not found.
> >> > • While logged into the router, http://192.168.15.1, there is a ‘ping
> >> > test’
> >> > option under the Tools menu. Using that tool, I can ping the laptop
> >> > (192.168.15.3), but NOT the desktop (192.168.15.2).
> >> > • In summary, the desktop is not accessible by either the laptop or the
> >> > router
> >> >
> >> > Attempted Solutions:
> >> > • Originally, both machines were running Norton Internet Security. I
> >> > added
> >> > the laptop’s IP address to the desktop’s list of trusted computers and
> >> > vice
> >> > versa using within Norton.
> >> > • When the above did not work, I disabled both the personal firewall
> >> > and
> >> > intrusion prevention features of Norton on both machines. At the same
> >> > time,
> >> > I verified that the Windows firewall was not enabled.
> >> > • I verified that the registry values of both
> >> > \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Lsa\restrictanonymous
> >> > and
> >> > \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Lsa\restrictanonymous
> >> > were
> >> > set to 0 (zero).
> >> > • I have enabled NetBIOS over TCP/IP on both machines (Network
> >> > Connections
> >> > -> Local Area Connection -> Properties -> Internet Protocal (TCP/IP) ->
> >> > Properties -> Advanced -> WINS)
> >> > • I have now uninstalled Norton from the desktop and disabled the
> >> > windows
> >> > firewall. I also reset the router to the factory defaults.
> >> >
> >> > IP configuration and nbtstat details:
> >> >
> >> > Desktop Computer
> >> >
> >> > C:\Documents and Settings\Dan>ipconfig /all
> >> >
> >> > Windows IP Configuration
> >> >
> >> > Host Name . . . . . . . . . . . . : readthegreen
> >> > Primary Dns Suffix . . . . . . . :
> >> > Node Type . . . . . . . . . . . . : Unknown
> >> > IP Routing Enabled. . . . . . . . : No
> >> > WINS Proxy Enabled. . . . . . . . : No
> >> >
> >> > Ethernet adapter Local Area Connection:
> >> >
> >> > Connection-specific DNS Suffix . :
> >> > Description . . . . . . . . . . . : NVIDIA nForce Networking
> >> > Controller
> >> > Physical Address. . . . . . . . . : 00-04-4B-03-63-F0
> >> > Dhcp Enabled. . . . . . . . . . . : Yes
> >> > Autoconfiguration Enabled . . . . : Yes
> >> > IP Address. . . . . . . . . . . . : 192.168.15.2
> >> > Subnet Mask . . . . . . . . . . . : 255.255.255.0
> >> > Default Gateway . . . . . . . . . : 192.168.15.1
> >> > DHCP Server . . . . . . . . . . . : 192.168.15.1
> >> > DNS Servers . . . . . . . . . . . : 192.168.15.1
> >> > Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008
> >> > 3:43:52
> >> > PM
> >> > Lease Expires . . . . . . . . . . : Saturday, March 08, 2008
> >> > 4:43:52
> >> > PM
> >> >
> >> > C:\Documents and Settings\Dan>nbtstat -n
> >> >
> >> > Local Area Connection:
> >> > Node IpAddress: [192.168.15.2] Scope Id: []
> >> >
> >> > NetBIOS Local Name Table
> >> >
> >> > Name Type Status
> >> > ---------------------------------------------
> >> > READTHEGREEN <00> UNIQUE Registered
> >> > READTHEGREEN <20> UNIQUE Registered
> >> > MSHOME <00> GROUP Registered
> >> > MSHOME <1E> GROUP Registered
> >> >
> >> > C:\Documents and Settings\Dan>
> >> >
> >> > Laptop Computer
> >> >
> >> > C:\Documents and Settings\Dan>ipconfig /all
> >> >
> >> > Windows IP Configuration
> >> >
> >> > Host Name . . . . . . . . . . . . : BigTen
> >> > Primary Dns Suffix . . . . . . . :
> >> > Node Type . . . . . . . . . . . . : Mixed
> >> > IP Routing Enabled. . . . . . . . : No
> >> > WINS Proxy Enabled. . . . . . . . : No
> >> >
> >> > Ethernet adapter Local Area Connection:
> >> >
> >> > Connection-specific DNS Suffix . :
> >> > Description . . . . . . . . . . . : Realtek RTL8139/810x Family
> >> > Fast
> >> > Ethernet NIC
> >> > Physical Address. . . . . . . . . : 00-C0-9F-9D-02-44
> >> > Dhcp Enabled. . . . . . . . . . . : Yes
> >> > Autoconfiguration Enabled . . . . : Yes
> >> > IP Address. . . . . . . . . . . . : 192.168.15.3
> >> > Subnet Mask . . . . . . . . . . . : 255.255.255.0
> >> > Default Gateway . . . . . . . . . : 192.168.15.1
> >> > DHCP Server . . . . . . . . . . . : 192.168.15.1
> >> > DNS Servers . . . . . . . . . . . : 192.168.15.1
> >> > Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008
> >> > 4:13:41
> >> > PM
> >> > Lease Expires . . . . . . . . . . : Saturday, March 08, 2008
> >> > 5:13:41
> >> > PM
> >> >
> >> > C:\Documents and Settings\Dan>nbtstat -n
> >> >
> >> > Local Area Connection:
> >> > Node IpAddress: [192.168.15.3] Scope Id: []
> >> >
> >> > NetBIOS Local Name Table
> >> >
> >> > Name Type Status
> >> > ---------------------------------------------
> >> > BIGTEN <00> UNIQUE Registered
> >> > MSHOME <00> GROUP Registered
> >> > BIGTEN <20> UNIQUE Registered
> >> > MSHOME <1E> GROUP Registered
> >> > MSHOME <1D> UNIQUE Registered
> >> > ..__MSBROWSE__.<01> GROUP Registered
> >> >
> >> > C:\Documents and Settings\Dan>
> >> >
> >>
> >>
>
>

Problem solved! Once I started playing with Safe Mode I decided to re-search
this forum again and I found an entry from 'Dups' entitled 'Unable to Ping a
Workstation' from Nov 2007. It turns out that I had the same problem. I
have Cisco VPN installed and it has its own firewall.

Check 'Options -> Stateful Firewall (Always On) ' in Cisco and make sure it
is unchecked. That did it. Thanks to Robert and Dups for the help.

"RaleighDan" wrote:

> Robert, you are on the right track. I just rebooted the desktop in Safe Mode
> with Networking. Sure enough, I could then ping the desktop both from the
> router and the laptop.
>
> I assume this means that, somehow, I am still being blocked by some process,
> presumably a firewall?
>
> As I said, Norton is uninstalled and the Windows firewall is disabled on the
> desktop (Start -> Control Panel -> Windows Firewall -> Off (not recommended)
> -> OK). I just used Task Manager to review running processes and did not see
> any obvious references to Norton or Symantec products. Is there any way that
> I can verify that my firewall is indeed down as I think it is? Could
> something else be blocking me?
>
> I really appreciate your insight.
>
>
>
> "Robert L. (MS-MVP)" wrote:
>
> > Do one more test. If starting the safe mode with network, can you ping the
> > Desktop?
> >
> > --
> > Bob Lin, MS-MVP, MCSE & CNE
> > Networking, Internet, Routing, VPN Troubleshooting on
> > http://www.ChicagoTech.net
> > How to Setup Windows, Network, VPN & Remote Access on
> > http://www.HowToNetworking.com
> > "RaleighDan" <(E-Mail Removed)> wrote in message
> > news:B8DD14D0-3661-4C64-8DE2-(E-Mail Removed)...
> > > Thanks Robert, but as I said, Norton has been uninstalled and the Windows
> > > firewall has been disabled. Unfortunately, I had already reviewed the
> > > site
> > > that you referenced and had no luck.
> > >
> > > I'm thinking it's a TCP/IP, registry, or router issue at this point but I
> > > just don't know hardware/networking/security that well so I don't know
> > > what
> > > to check next.
> > >
> > > I thought it was supposed to be easy to simply add a new computer to an
> > > existing network.
> > >
> > >
> > > "Robert L. (MS-MVP)" wrote:
> > >
> > >> I would check the firewall first. Or this search result may help.
> > >>
> > >> IpconfigNo IP while the network cable is disconnected No operation can be
> > >> performed on the adapter One-way ping only Ping -a resolves to wrong
> > >> hostname ...
> > >> www.chicagotech.net/ipconfig.htm
> > >>
> > >>
> > >> --
> > >> Bob Lin, MS-MVP, MCSE & CNE
> > >> Networking, Internet, Routing, VPN Troubleshooting on
> > >> http://www.ChicagoTech.net
> > >> How to Setup Windows, Network, VPN & Remote Access on
> > >> http://www.HowToNetworking.com
> > >> "RaleighDan" <(E-Mail Removed)> wrote in message
> > >> news:5050E776-5EC9-4392-A885-(E-Mail Removed)...
> > >> > Hi all,
> > >> >
> > >> > My problem looks similar to many others here, but I’m stumped. Any
> > >> > suggestions would be much appreciated.
> > >> >
> > >> > My setup:
> > >> >
> > >> > • Cable modem
> > >> > • Motorola VT2542 router
> > >> > • Desktop computer, Windows XP Pro, version 2002, sp2
> > >> > o Network name: ReadTheGreen
> > >> > o IP Address: 192.168.15.2
> > >> > o New self built
> > >> > o XFX nForce 680i LT motherboard
> > >> > o Core2 Quad Q6600 cpu
> > >> > • Laptop Computer, Windows XP Home, version 2002, sp2
> > >> > o Network name: BigTen
> > >> > o IP Address: 192.168.15.2
> > >> > o HP pavilion zd8000
> > >> > • Workgroup Name: MSHOME on both machines
> > >> >
> > >> >
> > >> > The Problem:
> > >> > • The Desktop is a new machine that replaces an old Dell. I can’t get
> > >> > it
> > >> > to
> > >> > network properly with the laptop.
> > >> > • The new desktop can successfully ping itself, the router and the
> > >> > laptop.
> > >> > It can also view shared laptop files through Windows Explorer.
> > >> > • The laptop can successfully ping itself and the router, but NOT the
> > >> > desktop. I get the ‘Request timed out’ error.
> > >> > • The laptop can ‘see’ the desktop in the MSHOME workgroup in Windows
> > >> > Explorer, but when I try to access the desktop, I get the error:
> > >> > ‘’\\Readthegreen is not accessible. You might not have permission to
> > >> > use
> > >> > this network resource. Contact the administrator of this server to
> > >> > find
> > >> > out
> > >> > if you have access permissions. The network path was not found.
> > >> > • While logged into the router, http://192.168.15.1, there is a ‘ping
> > >> > test’
> > >> > option under the Tools menu. Using that tool, I can ping the laptop
> > >> > (192.168.15.3), but NOT the desktop (192.168.15.2).
> > >> > • In summary, the desktop is not accessible by either the laptop or the
> > >> > router
> > >> >
> > >> > Attempted Solutions:
> > >> > • Originally, both machines were running Norton Internet Security. I
> > >> > added
> > >> > the laptop’s IP address to the desktop’s list of trusted computers and
> > >> > vice
> > >> > versa using within Norton.
> > >> > • When the above did not work, I disabled both the personal firewall
> > >> > and
> > >> > intrusion prevention features of Norton on both machines. At the same
> > >> > time,
> > >> > I verified that the Windows firewall was not enabled.
> > >> > • I verified that the registry values of both
> > >> > \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Lsa\restrictanonymous
> > >> > and
> > >> > \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Lsa\restrictanonymous
> > >> > were
> > >> > set to 0 (zero).
> > >> > • I have enabled NetBIOS over TCP/IP on both machines (Network
> > >> > Connections
> > >> > -> Local Area Connection -> Properties -> Internet Protocal (TCP/IP) ->
> > >> > Properties -> Advanced -> WINS)
> > >> > • I have now uninstalled Norton from the desktop and disabled the
> > >> > windows
> > >> > firewall. I also reset the router to the factory defaults.
> > >> >
> > >> > IP configuration and nbtstat details:
> > >> >
> > >> > Desktop Computer
> > >> >
> > >> > C:\Documents and Settings\Dan>ipconfig /all
> > >> >
> > >> > Windows IP Configuration
> > >> >
> > >> > Host Name . . . . . . . . . . . . : readthegreen
> > >> > Primary Dns Suffix . . . . . . . :
> > >> > Node Type . . . . . . . . . . . . : Unknown
> > >> > IP Routing Enabled. . . . . . . . : No
> > >> > WINS Proxy Enabled. . . . . . . . : No
> > >> >
> > >> > Ethernet adapter Local Area Connection:
> > >> >
> > >> > Connection-specific DNS Suffix . :
> > >> > Description . . . . . . . . . . . : NVIDIA nForce Networking
> > >> > Controller
> > >> > Physical Address. . . . . . . . . : 00-04-4B-03-63-F0
> > >> > Dhcp Enabled. . . . . . . . . . . : Yes
> > >> > Autoconfiguration Enabled . . . . : Yes
> > >> > IP Address. . . . . . . . . . . . : 192.168.15.2
> > >> > Subnet Mask . . . . . . . . . . . : 255.255.255.0
> > >> > Default Gateway . . . . . . . . . : 192.168.15.1
> > >> > DHCP Server . . . . . . . . . . . : 192.168.15.1
> > >> > DNS Servers . . . . . . . . . . . : 192.168.15.1
> > >> > Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008
> > >> > 3:43:52
> > >> > PM
> > >> > Lease Expires . . . . . . . . . . : Saturday, March 08, 2008
> > >> > 4:43:52
> > >> > PM
> > >> >
> > >> > C:\Documents and Settings\Dan>nbtstat -n
> > >> >
> > >> > Local Area Connection:
> > >> > Node IpAddress: [192.168.15.2] Scope Id: []
> > >> >
> > >> > NetBIOS Local Name Table
> > >> >
> > >> > Name Type Status
> > >> > ---------------------------------------------
> > >> > READTHEGREEN <00> UNIQUE Registered
> > >> > READTHEGREEN <20> UNIQUE Registered
> > >> > MSHOME <00> GROUP Registered
> > >> > MSHOME <1E> GROUP Registered
> > >> >
> > >> > C:\Documents and Settings\Dan>
> > >> >
> > >> > Laptop Computer
> > >> >
> > >> > C:\Documents and Settings\Dan>ipconfig /all
> > >> >
> > >> > Windows IP Configuration
> > >> >
> > >> > Host Name . . . . . . . . . . . . : BigTen
> > >> > Primary Dns Suffix . . . . . . . :
> > >> > Node Type . . . . . . . . . . . . : Mixed
> > >> > IP Routing Enabled. . . . . . . . : No
> > >> > WINS Proxy Enabled. . . . . . . . : No
> > >> >
> > >> > Ethernet adapter Local Area Connection:
> > >> >
> > >> > Connection-specific DNS Suffix . :
> > >> > Description . . . . . . . . . . . : Realtek RTL8139/810x Family
> > >> > Fast
> > >> > Ethernet NIC
> > >> > Physical Address. . . . . . . . . : 00-C0-9F-9D-02-44
> > >> > Dhcp Enabled. . . . . . . . . . . : Yes
> > >> > Autoconfiguration Enabled . . . . : Yes
> > >> > IP Address. . . . . . . . . . . . : 192.168.15.3
> > >> > Subnet Mask . . . . . . . . . . . : 255.255.255.0
> > >> > Default Gateway . . . . . . . . . : 192.168.15.1
> > >> > DHCP Server . . . . . . . . . . . : 192.168.15.1
> > >> > DNS Servers . . . . . . . . . . . : 192.168.15.1
> > >> > Lease Obtained. . . . . . . . . . : Saturday, March 08, 2008
> > >> > 4:13:41
> > >> > PM
> > >> > Lease Expires . . . . . . . . . . : Saturday, March 08, 2008
> > >> > 5:13:41
> > >> > PM
> > >> >
> > >> > C:\Documents and Settings\Dan>nbtstat -n
> > >> >
> > >> > Local Area Connection:
> > >> > Node IpAddress: [192.168.15.3] Scope Id: []
> > >> >
> > >> > NetBIOS Local Name Table
> > >> >
> > >> > Name Type Status
> > >> > ---------------------------------------------
> > >> > BIGTEN <00> UNIQUE Registered
> > >> > MSHOME <00> GROUP Registered
> > >> > BIGTEN <20> UNIQUE Registered
> > >> > MSHOME <1E> GROUP Registered
> > >> > MSHOME <1D> UNIQUE Registered
> > >> > ..__MSBROWSE__.<01> GROUP Registered
> > >> >
> > >> > C:\Documents and Settings\Dan>
> > >> >
> > >>
> > >>
> >
> >

Thank you for the update. We have seen some cases like this one.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"RaleighDan" <(E-Mail Removed)> wrote in message
news:C90A1D5B-8550-422F-B320-(E-Mail Removed)...
> Problem solved! Once I started playing with Safe Mode I decided to
> re-search
> this forum again and I found an entry from 'Dups' entitled 'Unable to Ping
> a
> Workstation' from Nov 2007. It turns out that I had the same problem. I
> have Cisco VPN installed and it has its own firewall.
>
> Check 'Options -> Stateful Firewall (Always On) ' in Cisco and make sure
> it
> is unchecked. That did it. Thanks to Robert and Dups for the help.
>
> "RaleighDan" wrote:
>
>> Robert, you are on the right track. I just rebooted the desktop in Safe
>> Mode
>> with Networking. Sure enough, I could then ping the desktop both from
>> the
>> router and the laptop.
>>
>> I assume this means that, somehow, I am still being blocked by some
>> process,
>> presumably a firewall?
>>
>> As I said, Norton is uninstalled and the Windows firewall is disabled on
>> the
>> desktop (Start -> Control Panel -> Windows Firewall -> Off (not
>> recommended)
>> -> OK). I just used Task Manager to review running processes and did not
>> see
>> any obvious references to Norton or Symantec products. Is there any way
>> that
>> I can verify that my firewall is indeed down as I think it is? Could
>> something else be blocking me?
>>
>> I really appreciate your insight.
>>
>>
>>
>> "Robert L. (MS-MVP)" wrote:
>>
>> > Do one more test. If starting the safe mode with network, can you ping
>> > the
>> > Desktop?
>> >
>> > --
>> > Bob Lin, MS-MVP, MCSE & CNE
>> > Networking, Internet, Routing, VPN Troubleshooting on
>> > http://www.ChicagoTech.net
>> > How to Setup Windows, Network, VPN & Remote Access on
>> > http://www.HowToNetworking.com
>> > "RaleighDan" <(E-Mail Removed)> wrote in message
>> > news:B8DD14D0-3661-4C64-8DE2-(E-Mail Removed)...
>> > > Thanks Robert, but as I said, Norton has been uninstalled and the
>> > > Windows
>> > > firewall has been disabled. Unfortunately, I had already reviewed
>> > > the
>> > > site
>> > > that you referenced and had no luck.
>> > >
>> > > I'm thinking it's a TCP/IP, registry, or router issue at this point
>> > > but I
>> > > just don't know hardware/networking/security that well so I don't
>> > > know
>> > > what
>> > > to check next.
>> > >
>> > > I thought it was supposed to be easy to simply add a new computer to
>> > > an
>> > > existing network.
>> > >
>> > >
>> > > "Robert L. (MS-MVP)" wrote:
>> > >
>> > >> I would check the firewall first. Or this search result may help.
>> > >>
>> > >> IpconfigNo IP while the network cable is disconnected No operation
>> > >> can be
>> > >> performed on the adapter One-way ping only Ping -a resolves to wrong
>> > >> hostname ...
>> > >> www.chicagotech.net/ipconfig.htm
>> > >>
>> > >>
>> > >> --
>> > >> Bob Lin, MS-MVP, MCSE & CNE
>> > >> Networking, Internet, Routing, VPN Troubleshooting on
>> > >> http://www.ChicagoTech.net
>> > >> How to Setup Windows, Network, VPN & Remote Access on
>> > >> http://www.HowToNetworking.com
>> > >> "RaleighDan" <(E-Mail Removed)> wrote in message
>> > >> news:5050E776-5EC9-4392-A885-(E-Mail Removed)...
>> > >> > Hi all,
>> > >> >
>> > >> > My problem looks similar to many others here, but I’m stumped.
>> > >> > Any
>> > >> > suggestions would be much appreciated.
>> > >> >
>> > >> > My setup:
>> > >> >
>> > >> > • Cable modem
>> > >> > • Motorola VT2542 router
>> > >> > • Desktop computer, Windows XP Pro, version 2002, sp2
>> > >> > o Network name: ReadTheGreen
>> > >> > o IP Address: 192.168.15.2
>> > >> > o New self built
>> > >> > o XFX nForce 680i LT motherboard
>> > >> > o Core2 Quad Q6600 cpu
>> > >> > • Laptop Computer, Windows XP Home, version 2002, sp2
>> > >> > o Network name: BigTen
>> > >> > o IP Address: 192.168.15.2
>> > >> > o HP pavilion zd8000
>> > >> > • Workgroup Name: MSHOME on both machines
>> > >> >
>> > >> >
>> > >> > The Problem:
>> > >> > • The Desktop is a new machine that replaces an old Dell. I can’t
>> > >> > get
>> > >> > it
>> > >> > to
>> > >> > network properly with the laptop.
>> > >> > • The new desktop can successfully ping itself, the router and the
>> > >> > laptop.
>> > >> > It can also view shared laptop files through Windows Explorer.
>> > >> > • The laptop can successfully ping itself and the router, but NOT
>> > >> > the
>> > >> > desktop. I get the ‘Request timed out’ error.
>> > >> > • The laptop can ‘see’ the desktop in the MSHOME workgroup in
>> > >> > Windows
>> > >> > Explorer, but when I try to access the desktop, I get the error:
>> > >> > ‘’\\Readthegreen is not accessible. You might not have permission
>> > >> > to
>> > >> > use
>> > >> > this network resource. Contact the administrator of this server
>> > >> > to
>> > >> > find
>> > >> > out
>> > >> > if you have access permissions. The network path was not found.
>> > >> > • While logged into the router, http://192.168.15.1, there is a
>> > >> > ‘ping
>> > >> > test’
>> > >> > option under the Tools menu. Using that tool, I can ping the
>> > >> > laptop
>> > >> > (192.168.15.3), but NOT the desktop (192.168.15.2).
>> > >> > • In summary, the desktop is not accessible by either the laptop
>> > >> > or the
>> > >> > router
>> > >> >
>> > >> > Attempted Solutions:
>> > >> > • Originally, both machines were running Norton Internet Security.
>> > >> > I
>> > >> > added
>> > >> > the laptop’s IP address to the desktop’s list of trusted computers
>> > >> > and
>> > >> > vice
>> > >> > versa using within Norton.
>> > >> > • When the above did not work, I disabled both the personal
>> > >> > firewall
>> > >> > and
>> > >> > intrusion prevention features of Norton on both machines. At the
>> > >> > same
>> > >> > time,
>> > >> > I verified that the Windows firewall was not enabled.
>> > >> > • I verified that the registry values of both
>> > >> > \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Lsa\restrictanonymous
>> > >> > and
>> > >> > \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Lsa\restrictanonymous
>> > >> > were
>> > >> > set to 0 (zero).
>> > >> > • I have enabled NetBIOS over TCP/IP on both machines (Network
>> > >> > Connections
>> > >> > -> Local Area Connection -> Properties -> Internet Protocal
>> > >> > (TCP/IP) ->
>> > >> > Properties -> Advanced -> WINS)
>> > >> > • I have now uninstalled Norton from the desktop and disabled the
>> > >> > windows
>> > >> > firewall. I also reset the router to the factory defaults.
>> > >> >
>> > >> > IP configuration and nbtstat details:
>> > >> >
>> > >> > Desktop Computer
>> > >> >
>> > >> > C:\Documents and Settings\Dan>ipconfig /all
>> > >> >
>> > >> > Windows IP Configuration
>> > >> >
>> > >> > Host Name . . . . . . . . . . . . : readthegreen
>> > >> > Primary Dns Suffix . . . . . . . :
>> > >> > Node Type . . . . . . . . . . . . : Unknown
>> > >> > IP Routing Enabled. . . . . . . . : No
>> > >> > WINS Proxy Enabled. . . . . . . . : No
>> > >> >
>> > >> > Ethernet adapter Local Area Connection:
>> > >> >
>> > >> > Connection-specific DNS Suffix . :
>> > >> > Description . . . . . . . . . . . : NVIDIA nForce
>> > >> > Networking
>> > >> > Controller
>> > >> > Physical Address. . . . . . . . . : 00-04-4B-03-63-F0
>> > >> > Dhcp Enabled. . . . . . . . . . . : Yes
>> > >> > Autoconfiguration Enabled . . . . : Yes
>> > >> > IP Address. . . . . . . . . . . . : 192.168.15.2
>> > >> > Subnet Mask . . . . . . . . . . . : 255.255.255.0
>> > >> > Default Gateway . . . . . . . . . : 192.168.15.1
>> > >> > DHCP Server . . . . . . . . . . . : 192.168.15.1
>> > >> > DNS Servers . . . . . . . . . . . : 192.168.15.1
>> > >> > Lease Obtained. . . . . . . . . . : Saturday, March 08,
>> > >> > 2008
>> > >> > 3:43:52
>> > >> > PM
>> > >> > Lease Expires . . . . . . . . . . : Saturday, March 08,
>> > >> > 2008
>> > >> > 4:43:52
>> > >> > PM
>> > >> >
>> > >> > C:\Documents and Settings\Dan>nbtstat -n
>> > >> >
>> > >> > Local Area Connection:
>> > >> > Node IpAddress: [192.168.15.2] Scope Id: []
>> > >> >
>> > >> > NetBIOS Local Name Table
>> > >> >
>> > >> > Name Type Status
>> > >> > ---------------------------------------------
>> > >> > READTHEGREEN <00> UNIQUE Registered
>> > >> > READTHEGREEN <20> UNIQUE Registered
>> > >> > MSHOME <00> GROUP Registered
>> > >> > MSHOME <1E> GROUP Registered
>> > >> >
>> > >> > C:\Documents and Settings\Dan>
>> > >> >
>> > >> > Laptop Computer
>> > >> >
>> > >> > C:\Documents and Settings\Dan>ipconfig /all
>> > >> >
>> > >> > Windows IP Configuration
>> > >> >
>> > >> > Host Name . . . . . . . . . . . . : BigTen
>> > >> > Primary Dns Suffix . . . . . . . :
>> > >> > Node Type . . . . . . . . . . . . : Mixed
>> > >> > IP Routing Enabled. . . . . . . . : No
>> > >> > WINS Proxy Enabled. . . . . . . . : No
>> > >> >
>> > >> > Ethernet adapter Local Area Connection:
>> > >> >
>> > >> > Connection-specific DNS Suffix . :
>> > >> > Description . . . . . . . . . . . : Realtek RTL8139/810x
>> > >> > Family
>> > >> > Fast
>> > >> > Ethernet NIC
>> > >> > Physical Address. . . . . . . . . : 00-C0-9F-9D-02-44
>> > >> > Dhcp Enabled. . . . . . . . . . . : Yes
>> > >> > Autoconfiguration Enabled . . . . : Yes
>> > >> > IP Address. . . . . . . . . . . . : 192.168.15.3
>> > >> > Subnet Mask . . . . . . . . . . . : 255.255.255.0
>> > >> > Default Gateway . . . . . . . . . : 192.168.15.1
>> > >> > DHCP Server . . . . . . . . . . . : 192.168.15.1
>> > >> > DNS Servers . . . . . . . . . . . : 192.168.15.1
>> > >> > Lease Obtained. . . . . . . . . . : Saturday, March 08,
>> > >> > 2008
>> > >> > 4:13:41
>> > >> > PM
>> > >> > Lease Expires . . . . . . . . . . : Saturday, March 08,
>> > >> > 2008
>> > >> > 5:13:41
>> > >> > PM
>> > >> >
>> > >> > C:\Documents and Settings\Dan>nbtstat -n
>> > >> >
>> > >> > Local Area Connection:
>> > >> > Node IpAddress: [192.168.15.3] Scope Id: []
>> > >> >
>> > >> > NetBIOS Local Name Table
>> > >> >
>> > >> > Name Type Status
>> > >> > ---------------------------------------------
>> > >> > BIGTEN <00> UNIQUE Registered
>> > >> > MSHOME <00> GROUP Registered
>> > >> > BIGTEN <20> UNIQUE Registered
>> > >> > MSHOME <1E> GROUP Registered
>> > >> > MSHOME <1D> UNIQUE Registered
>> > >> > ..__MSBROWSE__.<01> GROUP Registered
>> > >> >
>> > >> > C:\Documents and Settings\Dan>
>> > >> >
>> > >>
>> > >>
>> >
>> >