When i double-click on a contact in BCM 2007, the hourglass comes up briefly
and the contact never opens. I tried right-clicking and clicking on Open
with the same result. No error message.

So, now I've just wasted about 40 man hours building a database that I can
no longer use.

Guess I'll stick with plain-old merge and manually tracking my email
campaigns...

On Sep 7, 9:56 am, Lroberts <Lrobe...@discussions.microsoft.com>
wrote:
> When i double-click on a contact in BCM 2007, the hourglass comes up briefly
> and the contact never opens. I tried right-clicking and clicking on Open
> with the same result. No error message.
>
> So, now I've just wasted about 40 man hours building a database that I can
> no longer use.
>
> Guess I'll stick with plain-old merge and manually tracking my email
> campaigns...

You could try turning on BCM logging in the About dialog, and see if
the log file has any explanation of what's going wrong.

Didn't find anything. I ended up importing everything into Access and I'm
going to use that program to track email campaigns, I guess, if that's
possible. Access is very complex.

I'm also currently using Office Live and its BCM so that my business can
collaborate. It's very frustrating that MS hasn't designed a suite for the
small business owner that is fully integrated. I was really excited about
Outlook 2007 BCM until I found out that I couldn't share it over hosted
exchange with people in my office who telecommute. Now it doesn't work for
just one person, myself!
Office Live is very promising and I went with that because I'm hoping that
MS pours more resources into further developing it. Right now, Office Live
BCM is very limited since there is no customization of fields possible, and
businesses aren't one-size-fits-all. Infopath sounded interesting to me, but
the pricing of it seems to be geared at the large enterprise CRM market.
Anyway, enough venting. I'm going to buy some books on Access 2007 and see
if I can figure out a way to do what I want to do - send out targeted email
campaigns and have it keep track of dates sent, instead of me manually having
to insert that in hundreds of records.

"Luther" wrote:

> On Sep 7, 9:56 am, Lroberts <Lrobe...@discussions.microsoft.com>
> wrote:
> > When i double-click on a contact in BCM 2007, the hourglass comes up briefly
> > and the contact never opens. I tried right-clicking and clicking on Open
> > with the same result. No error message.
> >
> > So, now I've just wasted about 40 man hours building a database that I can
> > no longer use.
> >
> > Guess I'll stick with plain-old merge and manually tracking my email
> > campaigns...
>
> You could try turning on BCM logging in the About dialog, and see if
> the log file has any explanation of what's going wrong.
>
>

Lroberts:

Check out our pinpoint Marketing tool. You can use that with BCM or
Outlook, but not Access. It allows you to create drip marketing campaigns
and when it sends out the email, it will write a history to the BCM History
file, attached to the BCM contact, so you can see which message was sent to
which person on which date.

HTH,
Lon

___________________________________________________________
Lon Orenstein
pinpointtools, llc
(E-Mail Removed)
Author of Outlook 2007 Business Contact Manager For Dummies
Author of the eBook: Moving from ACT! to Business Contact Manager
www.pinpointtools.com



"Lroberts" <(E-Mail Removed)> wrote in message
news:2027ACCD-CF6D-4B7D-B6B8-(E-Mail Removed)...
> Didn't find anything. I ended up importing everything into Access and I'm
> going to use that program to track email campaigns, I guess, if that's
> possible. Access is very complex.
>
> I'm also currently using Office Live and its BCM so that my business can
> collaborate. It's very frustrating that MS hasn't designed a suite for
> the
> small business owner that is fully integrated. I was really excited about
> Outlook 2007 BCM until I found out that I couldn't share it over hosted
> exchange with people in my office who telecommute. Now it doesn't work
> for
> just one person, myself!
> Office Live is very promising and I went with that because I'm hoping that
> MS pours more resources into further developing it. Right now, Office
> Live
> BCM is very limited since there is no customization of fields possible,
> and
> businesses aren't one-size-fits-all. Infopath sounded interesting to me,
> but
> the pricing of it seems to be geared at the large enterprise CRM market.
> Anyway, enough venting. I'm going to buy some books on Access 2007 and
> see
> if I can figure out a way to do what I want to do - send out targeted
> email
> campaigns and have it keep track of dates sent, instead of me manually
> having
> to insert that in hundreds of records.
>
> "Luther" wrote:
>
>> On Sep 7, 9:56 am, Lroberts <Lrobe...@discussions.microsoft.com>
>> wrote:
>> > When i double-click on a contact in BCM 2007, the hourglass comes up
>> > briefly
>> > and the contact never opens. I tried right-clicking and clicking on
>> > Open
>> > with the same result. No error message.
>> >
>> > So, now I've just wasted about 40 man hours building a database that I
>> > can
>> > no longer use.
>> >
>> > Guess I'll stick with plain-old merge and manually tracking my email
>> > campaigns...
>>
>> You could try turning on BCM logging in the About dialog, and see if
>> the log file has any explanation of what's going wrong.
>>
>>