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Cannot Open Outlook or create new account

 
 
Les Ismore
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Posts: n/a
 
      13th Mar 2010
I recently did a clean install of Windows 7, and then installed Office 2007.
When I tried to set up my company e-mail (Microsoft Exchange) in Outlook
using a .prf file supplied by the company, I kept getting errors. I then
tried to setup the account manually, and at some point in the process of
changing settings and restarting Outlook, I got the message that "The
connection to Microsoft Exchange is unavailable. Outlook must be online or
connected to complete this action". I am online and connected, and all other
programs are working properly. I uninstalled and reinstalled Office, but
would still get the same message every time I try to open Outlook. I
uninstalled Office 07 and installed Office 2010 Beta, and I get the same
thing. All other Office applications work just fine. I also deleted the
Outlook folder in the Apps data folder before the last Office reinstall, but
that had no effect.
I am connected through LAN. I have tried disabling firewall and anti-virus,
but this had no effect. I have tried using the instructions from my company
to manually configure an account, but it always ends the same, with a dialog
box telling me that Outlook must be connected. I have successfully pinged
the server.
I have Outlook (07) installed, configured, and working with this account on
my laptop, and I have tried to replicate the account settings on my desktop
but this doesn't fix the problem.
Any ideas?
--
Windows 7 Ultimate
Acer M5800, Intel Core2 Quad Q8200, 2 GB DDR3, Nvidia G210
 
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LD55ZRA
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Posts: n/a
 
      13th Mar 2010
The first time you use .prf file, you need to import it or use it as command
line like this:

<outlook.exe /importprf \\server1\share\outlook.prf.>

Where server1 is the location where you have saved your .prf file.

You could also use the same command like this:

<outlook.exe /promptimportprf \\localfolder\outlook.prf>

where local folder could be c:\tmp.

Hope this helps.

hth



"Les Ismore" <(E-Mail Removed)> wrote in message
news:260AF531-2930-4E09-AAFA-(E-Mail Removed)...
>I recently did a clean install of Windows 7, and then installed Office
>2007.
> When I tried to set up my company e-mail (Microsoft Exchange) in Outlook
> using a .prf file supplied by the company, I kept getting errors. I then
> tried to setup the account manually, and at some point in the process of
> changing settings and restarting Outlook, I got the message that "The
> connection to Microsoft Exchange is unavailable. Outlook must be online
> or
> connected to complete this action". I am online and connected, and all
> other
> programs are working properly. I uninstalled and reinstalled Office, but
> would still get the same message every time I try to open Outlook. I
> uninstalled Office 07 and installed Office 2010 Beta, and I get the same
> thing. All other Office applications work just fine. I also deleted the
> Outlook folder in the Apps data folder before the last Office reinstall,
> but
> that had no effect.
> I am connected through LAN. I have tried disabling firewall and
> anti-virus,
> but this had no effect. I have tried using the instructions from my
> company
> to manually configure an account, but it always ends the same, with a
> dialog
> box telling me that Outlook must be connected. I have successfully pinged
> the server.
> I have Outlook (07) installed, configured, and working with this account
> on
> my laptop, and I have tried to replicate the account settings on my
> desktop
> but this doesn't fix the problem.
> Any ideas?
> --
> Windows 7 Ultimate
> Acer M5800, Intel Core2 Quad Q8200, 2 GB DDR3, Nvidia G210



 
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Les Ismore
Guest
Posts: n/a
 
      13th Mar 2010
I tried your suggestions, but I cannot import directly because I cannot open
Outlook to do so. I tried command line, but I keep having syntax errors. I
confess to not knowing the DOS syntax very well.
I have tried opening the .prf file (exchange.prf) by right clicking, and
selecting "Open With> Outlook.exe", but this just brings up the notice
"Cannot start Microsoft Outlook. The command line argument is not valid.
Verify the switch you are using."
--
Windows 7 Ultimate
Acer M5800, Intel Core2 Quad Q8200, 2 GB DDR3, Nvidia G210


"LD55ZRA" wrote:

> The first time you use .prf file, you need to import it or use it as command
> line like this:
>
> <outlook.exe /importprf \\server1\share\outlook.prf.>
>
> Where server1 is the location where you have saved your .prf file.
>
> You could also use the same command like this:
>
> <outlook.exe /promptimportprf \\localfolder\outlook.prf>
>
> where local folder could be c:\tmp.
>
> Hope this helps.
>
> hth
>
>
>
> "Les Ismore begin_of_the_skype_highlighting end_of_the_skype_highlighting" <(E-Mail Removed)> wrote in message
> news:260AF531-2930-4E09-AAFA-(E-Mail Removed)...
> >I recently did a clean install of Windows 7, and then installed Office
> >2007.
> > When I tried to set up my company e-mail (Microsoft Exchange) in Outlook
> > using a .prf file supplied by the company, I kept getting errors. I then
> > tried to setup the account manually, and at some point in the process of
> > changing settings and restarting Outlook, I got the message that "The
> > connection to Microsoft Exchange is unavailable. Outlook must be online
> > or
> > connected to complete this action". I am online and connected, and all
> > other
> > programs are working properly. I uninstalled and reinstalled Office, but
> > would still get the same message every time I try to open Outlook. I
> > uninstalled Office 07 and installed Office 2010 Beta, and I get the same
> > thing. All other Office applications work just fine. I also deleted the
> > Outlook folder in the Apps data folder before the last Office reinstall,
> > but
> > that had no effect.
> > I am connected through LAN. I have tried disabling firewall and
> > anti-virus,
> > but this had no effect. I have tried using the instructions from my
> > company
> > to manually configure an account, but it always ends the same, with a
> > dialog
> > box telling me that Outlook must be connected. I have successfully pinged
> > the server.
> > I have Outlook (07) installed, configured, and working with this account
> > on
> > my laptop, and I have tried to replicate the account settings on my
> > desktop
> > but this doesn't fix the problem.
> > Any ideas?
> > --
> > Windows 7 Ultimate
> > Acer M5800, Intel Core2 Quad Q8200, 2 GB DDR3, Nvidia G210

>
>
> .
>

 
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