I posted this question before and got one reply which I tried with no
success. If I try to open Help and Support by clicking Start, the hourglass
appears briefly but nothing opens. Task manager says nothing is running. If I
try to open any Help files in Office, an empty window opens top left of the
screen but it is empty. Other apps on the PC which use Help that is not an
html file or a link to the web also give me erros such as they cannot find
the Help file or it must be corrupted or re-install the application. I have
replaced the HelpCtr key in the registry, I have created a new admin level
account in case my account is corrupt and still I can find no solution. None
of the remedies on the MS support newsgroups sem to fit.
Does anyone have a suggestion?
Thx in advance
Tony

Restore Help and Support Service (Line 235 Left)
http://www.kellys-korner-xp.com/xp_tweaks.htm
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Tony R wrote:
> I posted this question before and got one reply which I tried with no
> success. If I try to open Help and Support by clicking Start, the
> hourglass
> appears briefly but nothing opens. Task manager says nothing is running.
> If
> I try to open any Help files in Office, an empty window opens top left of
> the screen but it is empty. Other apps on the PC which use Help that is
> not
> an html file or a link to the web also give me erros such as they cannot
> find the Help file or it must be corrupted or re-install the application.
> I
> have replaced the HelpCtr key in the registry, I have created a new admin
> level account in case my account is corrupt and still I can find no
> solution. None of the remedies on the MS support newsgroups sem to fit.
> Does anyone have a suggestion?
> Thx in advance
> Tony

Thanks for the tip I downloaded your registry patch to the desktop and
successfully imported it to the registry but the bhaviour is exactly the same
except for one change - now if I choose Help and Support from the Start menu,
Windows says it cannot find the file HelpCtr.exe. MS Office apps behave the
same way and so do the other apps that give Help errors !!
Any ideas for another fix?
Tony

"PA Bear [MS MVP]" wrote:

> Restore Help and Support Service (Line 235 Left)
> http://www.kellys-korner-xp.com/xp_tweaks.htm
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Tony R wrote:
> > I posted this question before and got one reply which I tried with no
> > success. If I try to open Help and Support by clicking Start, the
> > hourglass
> > appears briefly but nothing opens. Task manager says nothing is running.
> > If
> > I try to open any Help files in Office, an empty window opens top left of
> > the screen but it is empty. Other apps on the PC which use Help that is
> > not
> > an html file or a link to the web also give me erros such as they cannot
> > find the Help file or it must be corrupted or re-install the application.
> > I
> > have replaced the HelpCtr key in the registry, I have created a new admin
> > level account in case my account is corrupt and still I can find no
> > solution. None of the remedies on the MS support newsgroups sem to fit.
> > Does anyone have a suggestion?
> > Thx in advance
> > Tony
>
>

You cannot open Help and Support Center in Windows XP:
http://support.microsoft.com/kb/888018
http://support.microsoft.com/kb/555472
====================================
Think your Registry needs "cleaning"? Read
http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
--
~PA Bear


Tony R wrote:
> Thanks for the tip I downloaded your registry patch to the desktop and
> successfully imported it to the registry but the bhaviour is exactly the
> same except for one change - now if I choose Help and Support from the
> Start menu, Windows says it cannot find the file HelpCtr.exe. MS Office
> apps behave the same way and so do the other apps that give Help errors !!
> Any ideas for another fix?
> Tony
>
> "PA Bear [MS MVP]" wrote:
>
>> Restore Help and Support Service (Line 235 Left)
>> http://www.kellys-korner-xp.com/xp_tweaks.htm
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Tony R wrote:
>>> I posted this question before and got one reply which I tried with no
>>> success. If I try to open Help and Support by clicking Start, the
>>> hourglass
>>> appears briefly but nothing opens. Task manager says nothing is running.
>>> If
>>> I try to open any Help files in Office, an empty window opens top left
>>> of
>>> the screen but it is empty. Other apps on the PC which use Help that is
>>> not
>>> an html file or a link to the web also give me erros such as they cannot
>>> find the Help file or it must be corrupted or re-install the
>>> application.
>>> I
>>> have replaced the HelpCtr key in the registry, I have created a new
>>> admin
>>> level account in case my account is corrupt and still I can find no
>>> solution. None of the remedies on the MS support newsgroups sem to fit.
>>> Does anyone have a suggestion?
>>> Thx in advance
>>> Tony

yes. open internet explorer and use the site microsoft update. Make the
validity of your system. Make download the microsoft update soft. with this
program you can do the update, support, help, etc,etc.... you don`t
download, no problem. if you need to open this site. have many way to run.
attention it`s necessary your windows has been genuine.

"Tony R" <(E-Mail Removed)> escreveu na notÃ*cia da
mensagem:9A98BADD-8AEF-4CD3-BACB-(E-Mail Removed)...
> I posted this question before and got one reply which I tried with no
> success. If I try to open Help and Support by clicking Start, the
> hourglass
> appears briefly but nothing opens. Task manager says nothing is running.
> If I
> try to open any Help files in Office, an empty window opens top left of
> the
> screen but it is empty. Other apps on the PC which use Help that is not an
> html file or a link to the web also give me erros such as they cannot find
> the Help file or it must be corrupted or re-install the application. I
> have
> replaced the HelpCtr key in the registry, I have created a new admin level
> account in case my account is corrupt and still I can find no solution.
> None
> of the remedies on the MS support newsgroups sem to fit.
> Does anyone have a suggestion?
> Thx in advance
> Tony