See
http://www.howto-outlook.com/faq/deletemessage.htm
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
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"Drew" <(E-Mail Removed)> wrote in message
news:EE87834D-D8FE-43E8-A43D-(E-Mail Removed)...
> I have an email that is over a year old that is listed as unread (closed
> envelope icon). I can't move it, delete it, open it, forward it, reply to
> it.
> I've tried Shift + Delete. NOTHING has worked. Also, when I try changing
> it
> to 'mark as read' it just makes the font regular instead of bold, but the
> closed envelope icon remains.....
>
>
> HELP!