Hello,

I am using XP Pro with SP2.

A few months ago I suddenly found that I was unable to open Add or Remove
programs and have been unable to open it ever since then.

The only possible cause of the problem I can think of is that around that
time I started experimenting with various computer tuneup software and
registry cleaners...

The message I get when I try to open Add/Remove Programs is titled RUNDLL
followed by:

An exception occurred while trying to run
"C:\WINDOWS\system32\shell32.dll,Control_RunDLLC:\WINDOWS\system32\appwiz.cpl"

Can you advise me how to fix please? Thanks so much!

"gigabloke" <(E-Mail Removed)> wrote in message
news:A8F8365D-79F0-432F-A3F7-(E-Mail Removed)
> Hello,
>
> I am using XP Pro with SP2.
>
> A few months ago I suddenly found that I was unable to open Add or
> Remove programs and have been unable to open it ever since then.
>
> The only possible cause of the problem I can think of is that around
> that time I started experimenting with various computer tuneup
> software and registry cleaners...
>
> The message I get when I try to open Add/Remove Programs is titled
> RUNDLL followed by:
>
> An exception occurred while trying to run
> "C:\WINDOWS\system32\shell32.dll,Control_RunDLLC:\WINDOWS\system32\appwiz.cpl"
>
> Can you advise me how to fix please? Thanks so much!

A few months back? Probably too late to use System Restore to fix it.

--
Bill

This might apply to WinXP as well
http://searchwinit.techtarget.com/ti...825013,00.html



"gigabloke" <(E-Mail Removed)> wrote in message
news:A8F8365D-79F0-432F-A3F7-(E-Mail Removed)...
> Hello,
>
> I am using XP Pro with SP2.
>
> A few months ago I suddenly found that I was unable to open Add or Remove
> programs and have been unable to open it ever since then.
>
> The only possible cause of the problem I can think of is that around that
> time I started experimenting with various computer tuneup software and
> registry cleaners...
>
> The message I get when I try to open Add/Remove Programs is titled RUNDLL
> followed by:
>
> An exception occurred while trying to run
> "C:\WINDOWS\system32\shell32.dll,Control_RunDLLC:\WINDOWS\system32\appwiz.cpl"
>
> Can you advise me how to fix please? Thanks so much!

"gigabloke" <(E-Mail Removed)> wrote
> Hello,
>
> I am using XP Pro with SP2.
>
> A few months ago I suddenly found that I was unable to open Add or Remove
> programs and have been unable to open it ever since then.
>
> The only possible cause of the problem I can think of is that around that
> time I started experimenting with various computer tuneup software and
> registry cleaners...
>
> The message I get when I try to open Add/Remove Programs is titled RUNDLL
> followed by:
>
> An exception occurred while trying to run
> "C:\WINDOWS\system32\shell32.dll,Control_RunDLLC:\WINDOWS\system32\appwiz.cpl"
>
> Can you advise me how to fix please? Thanks so much!


Another example of why one should not use a registry cleaner.

--
Rock [MS-MVP User/Shell]

"Rock" wrote:
Another example of why one should not use a registry cleaner.

Hey thanks Rock, As a rather ignorant user rather than a software expert, I
am only familiar with the arguments for using Registry Cleaners. Can you
direct me to information on why one should not use them? I have to learn
about this.

Thanks Rich, I used the link, followed the instructions there, did a
successful Command Prompt but the problem remains...

"Rich Barry" wrote:

> This might apply to WinXP as well
> http://searchwinit.techtarget.com/ti...825013,00.html
>
>
>
> "gigabloke" <(E-Mail Removed)> wrote in message
> news:A8F8365D-79F0-432F-A3F7-(E-Mail Removed)...
> > Hello,
> >
> > I am using XP Pro with SP2.
> >
> > A few months ago I suddenly found that I was unable to open Add or Remove
> > programs and have been unable to open it ever since then.
> >
> > The only possible cause of the problem I can think of is that around that
> > time I started experimenting with various computer tuneup software and
> > registry cleaners...
> >
> > The message I get when I try to open Add/Remove Programs is titled RUNDLL
> > followed by:
> >
> > An exception occurred while trying to run
> > "C:\WINDOWS\system32\shell32.dll,Control_RunDLLC:\WINDOWS\system32\appwiz.cpl"
> >
> > Can you advise me how to fix please? Thanks so much!
>
>
>

Right Bill, Even if it was a recent problem, I would not expect System
Restore to fix it as whenever I try to use System Restore, it tells me "That
restore point is not available." Consequently I have little faith in System
Restore...

"BillW50" wrote:

> "gigabloke" <(E-Mail Removed)> wrote in message
> news:A8F8365D-79F0-432F-A3F7-(E-Mail Removed)
> > Hello,
> >
> > I am using XP Pro with SP2.
> >
> > A few months ago I suddenly found that I was unable to open Add or
> > Remove programs and have been unable to open it ever since then.
> >
> > The only possible cause of the problem I can think of is that around
> > that time I started experimenting with various computer tuneup
> > software and registry cleaners...
> >
> > The message I get when I try to open Add/Remove Programs is titled
> > RUNDLL followed by:
> >
> > An exception occurred while trying to run
> > "C:\WINDOWS\system32\shell32.dll,Control_RunDLLC:\WINDOWS\system32\appwiz.cpl"
> >
> > Can you advise me how to fix please? Thanks so much!
>
> A few months back? Probably too late to use System Restore to fix it.
>
> --
> Bill
>
>

"gigabloke" <(E-Mail Removed)> wrote in message
news:898745E3-4271-47FE-BE5B-(E-Mail Removed)...
> "Rock" wrote:
> Another example of why one should not use a registry cleaner.
>
> Hey thanks Rock, As a rather ignorant user rather than a software expert,
> I
> am only familiar with the arguments for using Registry Cleaners. Can you
> direct me to information on why one should not use them? I have to learn
> about this.

Any thread about Registry cleaners in this newsgroup would tell you that
Registry cleaners are very dangerous. They should only be used by someone
who really know what they are doing. The misinformation that cleaning the
Registry will speed up the machine is a total hoax. At the best it will
speed up startup of the computer by a few thousandths of a second. You
would never notice it. They will often delete Registry entries that they
don't recognize and cause all sorts of problems that may never get fixed
except by a clean install of Windows and all programs.

Do you have an Undo file for the Registry cleaner?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com

Thanks for the warning Frank, No, unfortunately, whilst I could have saved
the deleted files, I chose not to do so. I am learning from bitter experience
here...

"Frank Saunders, MS-MVP OE/WM" wrote:

> "gigabloke" <(E-Mail Removed)> wrote in message
> news:898745E3-4271-47FE-BE5B-(E-Mail Removed)...
> > "Rock" wrote:
> > Another example of why one should not use a registry cleaner.
> >
> > Hey thanks Rock, As a rather ignorant user rather than a software expert,
> > I
> > am only familiar with the arguments for using Registry Cleaners. Can you
> > direct me to information on why one should not use them? I have to learn
> > about this.
>
> Any thread about Registry cleaners in this newsgroup would tell you that
> Registry cleaners are very dangerous. They should only be used by someone
> who really know what they are doing. The misinformation that cleaning the
> Registry will speed up the machine is a total hoax. At the best it will
> speed up startup of the computer by a few thousandths of a second. You
> would never notice it. They will often delete Registry entries that they
> don't recognize and cause all sorts of problems that may never get fixed
> except by a clean install of Windows and all programs.
>
> Do you have an Undo file for the Registry cleaner?
>
> --
> Frank Saunders, MS-MVP OE/WM
> http://www.fjsmjs.com
>
>
>
>

here is an answer regarding registry cleaner where MS is recommending usage of one.

http://onecare.live.com/site/en-US/a...leaner_why.htm

of course our resident net nanny does not agree with microsoft.





(E-Mail Removed)



"gigabloke" <(E-Mail Removed)> wrote in message news:898745E3-4271-47FE-BE5B-(E-Mail Removed)...
"Rock" wrote:
Another example of why one should not use a registry cleaner.

Hey thanks Rock, As a rather ignorant user rather than a software expert, I
am only familiar with the arguments for using Registry Cleaners. Can you
direct me to information on why one should not use them? I have to learn
about this.