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Cannot ope hyperlinks in Outlook email

 
 
ACP
Guest
Posts: n/a
 
      12th Dec 2006
The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....


 
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Ramesh, MS-MVP
Guest
Posts: n/a
 
      12th Dec 2006
Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"ACP" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....

 
Reply With Quote
 
ACP
Guest
Posts: n/a
 
      12th Dec 2006

"Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












"ACP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....


 
Reply With Quote
 
Ramesh, MS-MVP
Guest
Posts: n/a
 
      13th Dec 2006
Try setting the ownership for that branch. Right-click the key and choose "Permissions". Click "Advanced", and select the "Owner" tab. Assign "Administrators" as the owner of the branch and the subcontainers.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"ACP" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...

"Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












"ACP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....


 
Reply With Quote
 
ACP
Guest
Posts: n/a
 
      16th Dec 2006

"Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
news:%23Mv8%(E-Mail Removed)...
Try setting the ownership for that branch. Right-click the key and choose
"Permissions". Click "Advanced", and select the "Owner" tab. Assign
"Administrators" as the owner of the branch and the subcontainers.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

I've tried changing the permissions and it won't let.

This one got me, I'm no registry expert by any stretch, and will reinstall
the OS.

Thanks for trying.....


"ACP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

"Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












"ACP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....



 
Reply With Quote
 
Ramesh, MS-MVP
Guest
Posts: n/a
 
      16th Dec 2006
Another way:

reset registry permissions subinacl - Google Search:
http://www.google.com/search?q=reset...sions+subinacl

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"ACP" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...

"Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
news:%23Mv8%(E-Mail Removed)...
Try setting the ownership for that branch. Right-click the key and choose
"Permissions". Click "Advanced", and select the "Owner" tab. Assign
"Administrators" as the owner of the branch and the subcontainers.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

I've tried changing the permissions and it won't let.

This one got me, I'm no registry expert by any stretch, and will reinstall
the OS.

Thanks for trying.....


"ACP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

"Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












"ACP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....



 
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