Hi all, a friend of mine asked me to install and configure messenger on her
pc, but the thing is harder than I thought.
I subscribed an account and it works since I can use it from my pc, but from
her messenger I get a message that the service is not available. Running the
utility I discovered that everything works until it reaches the ports step,
where it stops. I suppose that a firewall could be the cause, but no
firewalls appear to be installed (nor antiviruses). Could be also the adsl
modem, but I don't have the manual and don't know how to confrigure it.
What do you guys think can cause that problem?

Greetings,

Since you can't immediately login, remember that you can try logging into the Web Messenger,
at least until you can restore your normal Messenger functionality:
http://webmessenger.msn.com

However, here are some suggestions you should check/try if you haven't already.

1. If you haven't done so already, upgrade to the latest version of MSN Messenger:
http://messenger.msn.com/download
2. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
3. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
4. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
5. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
6. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
and do the same for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 MSXML3.dll


--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"halex2000" <(E-Mail Removed)> wrote in message
news:m7WGg.79400$_(E-Mail Removed)...
> Hi all, a friend of mine asked me to install and configure messenger on her pc, but the
> thing is harder than I thought.
> I subscribed an account and it works since I can use it from my pc, but from her messenger
> I get a message that the service is not available. Running the utility I discovered that
> everything works until it reaches the ports step, where it stops. I suppose that a firewall
> could be the cause, but no firewalls appear to be installed (nor antiviruses). Could be
> also the adsl modem, but I don't have the manual and don't know how to confrigure it.
> What do you guys think can cause that problem?
>