Hi,

Thanks for reading.

On my brothers computer we installed a new mainboard: msi k9n neo-f.

Than we installed winxp SR2.
Problem is that the usb mouse and usb webcam don't function.
When we plug the mouse or camera in, the system recognizes that there is
"new hardware", it starts installing, but fails with a general error
containing code 28.

Also, the mouselight is on during the boot process of the the computer,
but goes out as soon as windows starts in the boot procedure.

In hardware tab of device control, the usb ports are ok, but the mouse
has a yellow exclamation point mentioning no driver installed.

Any help is much appreciated

Gerard

"Gerard Verhoef" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi,
>
> Thanks for reading.
>
> On my brothers computer we installed a new mainboard: msi k9n neo-f.
>
> Than we installed winxp SR2.
> Problem is that the usb mouse and usb webcam don't function.
> When we plug the mouse or camera in, the system recognizes that there is "new
> hardware", it starts installing, but fails with a general error containing
> code 28.
>
> Also, the mouselight is on during the boot process of the the computer, but
> goes out as soon as windows starts in the boot procedure.
>
> In hardware tab of device control, the usb ports are ok, but the mouse has a
> yellow exclamation point mentioning no driver installed.
>
> Any help is much appreciated
>
> Gerard

Error code 28 means the device isn't fully installed. If uninstalling,
scanning for hardware changes and reinstalling fails to install the device,
check the device manufacturers support site for updated drivers and install them
per their instructions.

--


Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

Brian A. wrote:
>
> Error code 28 means the device isn't fully installed. If uninstalling,
> scanning for hardware changes and reinstalling fails to install the
> device, check the device manufacturers support site for updated drivers
> and install them per their instructions.
>

Thanks for you fast reply Brian,

I'm afraid your suggestion didn't help me. The mouse is the simplest
Logitech optical mouse ("Value optical mouse" is it called) and the
Logitech site says there is no software for this mouse avaiable.

Also the same problem occurs for his digital camera. Plugging it in the
usb port results in the same problems, while it used to de recognized as
an extra disk drive. Now. it simply doesn't work at all.

Thanks anyway.

Gerard

Gerard Verhoef wrote:
> Brian A. wrote:
>>
>> Error code 28 means the device isn't fully installed. If
>> uninstalling, scanning for hardware changes and reinstalling fails to
>> install the device, check the device manufacturers support site for
>> updated drivers and install them per their instructions.
>>
>
> Thanks for you fast reply Brian,
>
> I'm afraid your suggestion didn't help me. The mouse is the simplest
> Logitech optical mouse ("Value optical mouse" is it called) and the
> Logitech site says there is no software for this mouse avaiable.
>
> Also the same problem occurs for his digital camera. Plugging it in the
> usb port results in the same problems, while it used to de recognized as
> an extra disk drive. Now. it simply doesn't work at all.
>
> Thanks anyway.
>
> Gerard

Did you install chipset drivers ?

Does your Device Manager have any appropriately marked entries for USB ?

http://www.usbman.com/Guides/checking_for_usb_2.htm
http://www.usbman.com/Guides/checki5.jpg (sample for machine w. mobo USB and NEC PCI USB)

Paul

Paul wrote:

Did you install chipset drivers ?

Yes, we did. Installed the drivers from the CD taht came with the mobo
and used Live Up[date to check for chipset driver updates (were not
available).
There was a bios upgrade available, but since I'm a bit reluctant to
flash bios is not necessary we didn;t do that. Cannot imagine that being
what caused it.

>
> Does your Device Manager have any appropriately marked entries for USB ?
>
I asked my broth to check this: he said nothing strange there. He has
got the right amount of entries there, but I make sure he looka again
tomorrow.

> http://www.usbman.com/Guides/checking_for_usb_2.htm
> http://www.usbman.com/Guides/checki5.jpg (sample for machine w. mobo
> USB and NEC PCI USB)
>
> Paul

Thanks!!

Gerard

I am having the same exact problem that you mention.... I cannot install a mouse on my windows XP machine, even with the manufacturers drivers. It seems to recognize the device, but it gets an error no matter which way I try to do the install.
In the end, the mouse doesn't work!

Did you find a solution?
Thanks!!
Nick

Nick Georges wrote:
> I am having the same exact problem that you mention.... I cannot
> install a mouse on my windows XP machine, even with the
> manufacturers drivers. It seems to recognize the device, but it
> gets an error no matter which way I try to do the install. In the
> end, the mouse doesn't work!
>
> Did you find a solution?
> Thanks!!
> Nick

You have started a new posting. You seem to be 'replying' to nothing.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

<Nick Georges> wrote in message news:(E-Mail Removed)...

> I am having the same exact problem that you mention.... I cannot install
a mouse on
> my windows XP machine, even with the manufacturers drivers. It seems to
recognize
> the device, but it gets an error no matter which way I try to do the
install.
> In the end, the mouse doesn't work!

If you want help, better repost either the name or
error number of the error message you see. Were
all the essential XP Services switched on?
--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

Shenan Stanley wrote:
> Nick Georges wrote:
>> I am having the same exact problem that you mention.... I cannot
>> install a mouse on my windows XP machine, even with the
>> manufacturers drivers. It seems to recognize the device, but it
>> gets an error no matter which way I try to do the install. In the
>> end, the mouse doesn't work!
>>
>> Did you find a solution?
>> Thanks!!
>> Nick
>
> You have started a new posting. You seem to be 'replying' to nothing.
>

His post references this thread.

http://groups.google.ca/group/micros...8d2dfc76dcfd1c

Paul