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Cannot install new program or uninstall existing program

 
 
brians_united
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      10th Sep 2004
Hello,

I have a Sony Vaio with XP and after installing SP2, I
received message from Windows Update that a update was
available to download (Microsoft VM). I accepted the
download and selected the installation prompt and left
the computer unattended for an hour. When I returned the
update appeared hung so I selected cancel, and after 5
minutes I had to kill it via task manager.
Now I receive the same message from Windows Update about
the same update which will not load (I once left it up
over night to complete but rx'ed with the same result).
Unfortunately though, I've lost the ability to install or
uninstall programs. They all state that they're
installing and then hang up.
Is there log file I can read to figure out what's going
on with Windows Installer?


 
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