I have been given the run around by Western Digital
trying to get my external drive to work. Their USB2/1394
combo drive doesn't install on my WinXP SP1 desktop USB2.
WinXP cannot find a driver and it quits the install.
According to WD, MicroSoft wrote the driver and it
is "supposed" to be in XP and it is supposed to
automatically install drivers and work. If it doesn't
work, tough luck since they don't have the driver and you
can't download it yourself from MS (they don't allow any
company to give out their XP drivers).
My drive works fine on my laptop in either 1394 mode or
USB 1.1 mode (no USB 2 port). Your drive should work on
either a uSB 1.1 or 2 drive, just slower on the latter.
It sounds like your drive hasn't installed, like my
desktop. If I plug it into my desktop USB2 port I get the
same errors as you do.
The only suggestion I got from Western digital was to
reload the OS...yikes. So I tried to do an OS WinXP
repair and the drive actually WAS identified and
installed OK. But, a lot of other stuff didn't work, so I
had to reload the system. While the drive was working I
checked the drivers. What I learned from all of this is
that it appears that the SP1 (or some other) upgrade
changed all the USB drivers. In my case the old USB2
drivers provided with WinXP worked but the new SP1
drivers don't. For what it's worth, I think there is a
USB 2 bug in SP1 (or one of the other updates). I can't
help, only sympathize, and hope that a fix comes along.
>-----Original Message-----
>Well, I checked, and the laptop is brand new so these
>ports should be USB 2.0... Not 100% sure though...
>
>Anyway, as you say, it should still work, only slower.
In
>my case, it tells me that it cannot start the device.
But
>the goddam same thing is brand new too and works
properly
>on a Windows 98 desktop!
>
>I'm getting crazy...
>
>Thanks for you rhelp anyway.
>
>
>>-----Original Message-----
>>Greg <> wrote:
>>> I have tried to install an external USB 2.0 hard
drive
>on
>>> a laptop running Windows XP and it failed... Each
time I
>>> plug the device I'll be told :
>>>
>>> "HI-SPEED DEVICE plugged into NON HI-SPEED DEVICE"
>>
>>I figured I better tell you HOW to tell if you have USB
>1.1 or 2.0:
>>
>>Best Method?
>>
>>Look it up in the books/paperwork that come with your
PC.
>>If you bought the motherboard and assembled it all
>yourself, go and check
>>its manual either online or in your stack of paperwork.
>>
>>
>>Other method? Get a USB 2.0 storage device, hook it
into
>your computer.
>>See how fast it transfers. There is such a significant
>difference in USB
>>1.1 and 2.0, you will be able to tell. USB 2.0 should
be
>tranferring MUCH
>>fatser than your floppy drive ever dreamed of. If you
>have USB 2.0, this
>>will show it.
>>
>>
>>More detailed "Check Windows" method? (May not be
>accurate 100% of the time)
>>
>>Use the following steps to determine if your computer
has
>USB 1.1 or USB 2.0
>>ports.
>>
>>
>>Select your operating system:
>>
>>Windows® 98/Me
>>
>> 1.. Right-click the My Computer icon and select
>Properties.
>> 2.. Click the Device Manager tab.
>> 3.. Click the plus (+) sign next to Universal Serial
>Bus Controllers.
>>
>>
>> Note: If Universal Serial Bus Controllers is not
>listed, there is a
>>problem with the USB controller or the USB controller
is
>not enabled in the
>>computer's BIOS. Please contact the computer or card
>manufacturer for
>>updated drivers and/or for information on how to fix or
>enable the USB
>>controller.
>>
>> 1.. If Enhanced Host Controller and/or USB 2.0 Root
>Hub Device is
>> listed, then the computer has USB 2.0 ports.
>> 2.. If Universal Host Controller and/or Open Host
>Controller is listed,
>> then the computer has USB 1.1 ports.
>>
>>
>>Windows® 2000/XP
>>
>> 1.. Right-click the My Computer icon and select
Manage.
>> Note: Windows XP users may need to click Start to
access
>the
>> My Computer icon.
>> 2.. Click the Device Manager icon.
>> 3.. Click the plus (+) sign next to Universal Serial
>Bus Controllers.
>>
>> Note: If Universal Serial Bus Controllers is not
>listed, there is a
>>problem with the USB controller or the USB controller
is
>not enabled in the
>>computer's BIOS. Please contact the computer or card
>manufacturer for
>>updated drivers and/or for information on how to fix or
>enable the USB
>>controller.
>>
>> 1.. If Enhanced Host Controller and/or USB 2.0 Root
>Hub Device is
>> listed, then the computer has USB 2.0 ports.
>> 2.. If Universal Host Controller and/or Open Host
>Controller is listed,
>> then the computer has USB 1.1 ports.
>>
>>
>>--
>>Shenan Stanley
>>"Just trying to help"
>>-------------------------
>>How to use XPs Help and Support
>>http://tinyurl.com/fltf
>>
>>How to Use the Microsoft Product Support Newsgroups
>>http://tinyurl.com/fkja
>>
>>How do I go about posting an informative question?
>>http://www.dts-l.org/goodpost.htm
>>
>>How to use Google
>>http://www.google.com/help/basics.html
>>http://tinyurl.com/fkmc
>>-------------------------
>>
>>
>>.
>>
>.
>
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