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From your description of this message, I would suspect a corrupted download,
and would suggest downloading again, saving to the desktop, and double-clicking the file on the desktop. If you again get this message via that procedure, post back to this thread and ideally copy the message completely, so we can research it better. -- "Karen" <(E-Mail Removed)> wrote in message news  54938BC-35BB-4E06-89A1-(E-Mail Removed)...>I have downloaded Windows Defender (Beta 2) to my desktop. When it tries >to > install, a message comes up saying it is an unknown publisher and to > contact > the product vendor. Is there anything I can do to get it to run? |
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I redownloaded Windows Defender x64 (Beta 2) and still got the same message.
Here is the message: "This installation package is not supported by this processor type. Contact your product vendor." "Bill Sanderson MVP" wrote: > From your description of this message, I would suspect a corrupted download, > and would suggest downloading again, saving to the desktop, and > double-clicking the file on the desktop. > > If you again get this message via that procedure, post back to this thread > and ideally copy the message completely, so we can research it better. > > -- > > "Karen" <(E-Mail Removed)> wrote in message > news 54938BC-35BB-4E06-89A1-(E-Mail Removed)...> >I have downloaded Windows Defender (Beta 2) to my desktop. When it tries > >to > > install, a message comes up saying it is an unknown publisher and to > > contact > > the product vendor. Is there anything I can do to get it to run? > > > |
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You've downloaded the wrong package. You want: windowsdefender.msi, from
this link: http://www.microsoft.com/downloads/d...displaylang=en Click Continue, and then Download at that same button location. -- "Karen" <(E-Mail Removed)> wrote in message news:2D0EDDDB-EC68-464B-9F8A-(E-Mail Removed)... >I redownloaded Windows Defender x64 (Beta 2) and still got the same >message. > Here is the message: "This installation package is not supported by this > processor type. Contact your product vendor." > > "Bill Sanderson MVP" wrote: > >> From your description of this message, I would suspect a corrupted >> download, >> and would suggest downloading again, saving to the desktop, and >> double-clicking the file on the desktop. >> >> If you again get this message via that procedure, post back to this >> thread >> and ideally copy the message completely, so we can research it better. >> >> -- >> >> "Karen" <(E-Mail Removed)> wrote in message >> news 54938BC-35BB-4E06-89A1-(E-Mail Removed)...>> >I have downloaded Windows Defender (Beta 2) to my desktop. When it >> >tries >> >to >> > install, a message comes up saying it is an unknown publisher and to >> > contact >> > the product vendor. Is there anything I can do to get it to run? >> >> >> |
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I clicked on the link you gave me and downloaded that verizon. However, I am
still not able to run it. The message now says: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2881." Now what do I do. "Bill Sanderson MVP" wrote: > You've downloaded the wrong package. You want: windowsdefender.msi, from > this link: > > http://www.microsoft.com/downloads/d...displaylang=en > > Click Continue, and then Download at that same button location. > > > > -- > > "Karen" <(E-Mail Removed)> wrote in message > news:2D0EDDDB-EC68-464B-9F8A-(E-Mail Removed)... > >I redownloaded Windows Defender x64 (Beta 2) and still got the same > >message. > > Here is the message: "This installation package is not supported by this > > processor type. Contact your product vendor." > > > > "Bill Sanderson MVP" wrote: > > > >> From your description of this message, I would suspect a corrupted > >> download, > >> and would suggest downloading again, saving to the desktop, and > >> double-clicking the file on the desktop. > >> > >> If you again get this message via that procedure, post back to this > >> thread > >> and ideally copy the message completely, so we can research it better. > >> > >> -- > >> > >> "Karen" <(E-Mail Removed)> wrote in message > >> news 54938BC-35BB-4E06-89A1-(E-Mail Removed)...> >> >I have downloaded Windows Defender (Beta 2) to my desktop. When it > >> >tries > >> >to > >> > install, a message comes up saying it is an unknown publisher and to > >> > contact > >> > the product vendor. Is there anything I can do to get it to run? > >> > >> > >> > > > |
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That error would seem to indicate a bad download, just as I was thinking
from the first attempt. Can you describe your Internet connection? Are you using any form of download manager or accelerator? -- "Karen" <(E-Mail Removed)> wrote in message news:8CD47A17-E15A-40A1-86CA-(E-Mail Removed)... >I clicked on the link you gave me and downloaded that verizon. However, I >am > still not able to run it. The message now says: "The installer has > encountered an unexpected error installing this package. This may > indicate a > problem with this package. The error code is 2881." Now what do I do. > > "Bill Sanderson MVP" wrote: > >> You've downloaded the wrong package. You want: windowsdefender.msi, from >> this link: >> >> http://www.microsoft.com/downloads/d...displaylang=en >> >> Click Continue, and then Download at that same button location. >> >> >> >> -- >> >> "Karen" <(E-Mail Removed)> wrote in message >> news:2D0EDDDB-EC68-464B-9F8A-(E-Mail Removed)... >> >I redownloaded Windows Defender x64 (Beta 2) and still got the same >> >message. >> > Here is the message: "This installation package is not supported by >> > this >> > processor type. Contact your product vendor." >> > >> > "Bill Sanderson MVP" wrote: >> > >> >> From your description of this message, I would suspect a corrupted >> >> download, >> >> and would suggest downloading again, saving to the desktop, and >> >> double-clicking the file on the desktop. >> >> >> >> If you again get this message via that procedure, post back to this >> >> thread >> >> and ideally copy the message completely, so we can research it better. >> >> >> >> -- >> >> >> >> "Karen" <(E-Mail Removed)> wrote in message >> >> news 54938BC-35BB-4E06-89A1-(E-Mail Removed)...>> >> >I have downloaded Windows Defender (Beta 2) to my desktop. When it >> >> >tries >> >> >to >> >> > install, a message comes up saying it is an unknown publisher and to >> >> > contact >> >> > the product vendor. Is there anything I can do to get it to run? >> >> >> >> >> >> >> >> >> |
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We use Sky Vista which is a satelite internet connection and my computer
picks up the signal wirelessly. I do not know about any download manager or accelerator. "Bill Sanderson MVP" wrote: > That error would seem to indicate a bad download, just as I was thinking > from the first attempt. Can you describe your Internet connection? Are you > using any form of download manager or accelerator? > > -- > > "Karen" <(E-Mail Removed)> wrote in message > news:8CD47A17-E15A-40A1-86CA-(E-Mail Removed)... > >I clicked on the link you gave me and downloaded that verizon. However, I > >am > > still not able to run it. The message now says: "The installer has > > encountered an unexpected error installing this package. This may > > indicate a > > problem with this package. The error code is 2881." Now what do I do. > > > > "Bill Sanderson MVP" wrote: > > > >> You've downloaded the wrong package. You want: windowsdefender.msi, from > >> this link: > >> > >> http://www.microsoft.com/downloads/d...displaylang=en > >> > >> Click Continue, and then Download at that same button location. > >> > >> > >> > >> -- > >> > >> "Karen" <(E-Mail Removed)> wrote in message > >> news:2D0EDDDB-EC68-464B-9F8A-(E-Mail Removed)... > >> >I redownloaded Windows Defender x64 (Beta 2) and still got the same > >> >message. > >> > Here is the message: "This installation package is not supported by > >> > this > >> > processor type. Contact your product vendor." > >> > > >> > "Bill Sanderson MVP" wrote: > >> > > >> >> From your description of this message, I would suspect a corrupted > >> >> download, > >> >> and would suggest downloading again, saving to the desktop, and > >> >> double-clicking the file on the desktop. > >> >> > >> >> If you again get this message via that procedure, post back to this > >> >> thread > >> >> and ideally copy the message completely, so we can research it better. > >> >> > >> >> -- > >> >> > >> >> "Karen" <(E-Mail Removed)> wrote in message > >> >> news 54938BC-35BB-4E06-89A1-(E-Mail Removed)...> >> >> >I have downloaded Windows Defender (Beta 2) to my desktop. When it > >> >> >tries > >> >> >to > >> >> > install, a message comes up saying it is an unknown publisher and to > >> >> > contact > >> >> > the product vendor. Is there anything I can do to get it to run? > >> >> > >> >> > >> >> > >> > >> > >> > > > |
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One possibility with any small ISP is a cache server that has a bad copy of
the code. If another download gives the same result, it may be worth trying the download via a reputable third-party download site. http://www.download.com/Microsoft-Wi...ml?tag=lst-0-1 Getting the download this way might work around the bad cache at the ISP. You could also check with tech support at your ISP to see whether they think there's any validity to this idea--they can correct the situation and it would be a favor to all of their customers. -- "Karen" <(E-Mail Removed)> wrote in message news:16314625-DA43-4393-A53D-(E-Mail Removed)... > We use Sky Vista which is a satelite internet connection and my computer > picks up the signal wirelessly. I do not know about any download manager > or > accelerator. > > > "Bill Sanderson MVP" wrote: > >> That error would seem to indicate a bad download, just as I was thinking >> from the first attempt. Can you describe your Internet connection? Are >> you >> using any form of download manager or accelerator? >> >> -- >> >> "Karen" <(E-Mail Removed)> wrote in message >> news:8CD47A17-E15A-40A1-86CA-(E-Mail Removed)... >> >I clicked on the link you gave me and downloaded that verizon. However, >> >I >> >am >> > still not able to run it. The message now says: "The installer has >> > encountered an unexpected error installing this package. This may >> > indicate a >> > problem with this package. The error code is 2881." Now what do I do. >> > >> > "Bill Sanderson MVP" wrote: >> > >> >> You've downloaded the wrong package. You want: windowsdefender.msi, >> >> from >> >> this link: >> >> >> >> http://www.microsoft.com/downloads/d...displaylang=en >> >> >> >> Click Continue, and then Download at that same button location. >> >> >> >> >> >> >> >> -- >> >> >> >> "Karen" <(E-Mail Removed)> wrote in message >> >> news:2D0EDDDB-EC68-464B-9F8A-(E-Mail Removed)... >> >> >I redownloaded Windows Defender x64 (Beta 2) and still got the same >> >> >message. >> >> > Here is the message: "This installation package is not supported by >> >> > this >> >> > processor type. Contact your product vendor." >> >> > >> >> > "Bill Sanderson MVP" wrote: >> >> > >> >> >> From your description of this message, I would suspect a corrupted >> >> >> download, >> >> >> and would suggest downloading again, saving to the desktop, and >> >> >> double-clicking the file on the desktop. >> >> >> >> >> >> If you again get this message via that procedure, post back to this >> >> >> thread >> >> >> and ideally copy the message completely, so we can research it >> >> >> better. >> >> >> >> >> >> -- >> >> >> >> >> >> "Karen" <(E-Mail Removed)> wrote in message >> >> >> news 54938BC-35BB-4E06-89A1-(E-Mail Removed)...>> >> >> >I have downloaded Windows Defender (Beta 2) to my desktop. When >> >> >> >it >> >> >> >tries >> >> >> >to >> >> >> > install, a message comes up saying it is an unknown publisher and >> >> >> > to >> >> >> > contact >> >> >> > the product vendor. Is there anything I can do to get it to run? >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> |
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I have tried the link you gave me and I am still having the same problem.
This is taking too much of my time. What other products can offer the same spyware protection for free? "Bill Sanderson MVP" wrote: > One possibility with any small ISP is a cache server that has a bad copy of > the code. > > If another download gives the same result, it may be worth trying the > download via a reputable third-party download site. > > http://www.download.com/Microsoft-Wi...ml?tag=lst-0-1 > > Getting the download this way might work around the bad cache at the ISP. > > You could also check with tech support at your ISP to see whether they think > there's any validity to this idea--they can correct the situation and it > would be a favor to all of their customers. > -- > > "Karen" <(E-Mail Removed)> wrote in message > news:16314625-DA43-4393-A53D-(E-Mail Removed)... > > We use Sky Vista which is a satelite internet connection and my computer > > picks up the signal wirelessly. I do not know about any download manager > > or > > accelerator. > > > > > > "Bill Sanderson MVP" wrote: > > > >> That error would seem to indicate a bad download, just as I was thinking > >> from the first attempt. Can you describe your Internet connection? Are > >> you > >> using any form of download manager or accelerator? > >> > >> -- > >> > >> "Karen" <(E-Mail Removed)> wrote in message > >> news:8CD47A17-E15A-40A1-86CA-(E-Mail Removed)... > >> >I clicked on the link you gave me and downloaded that verizon. However, > >> >I > >> >am > >> > still not able to run it. The message now says: "The installer has > >> > encountered an unexpected error installing this package. This may > >> > indicate a > >> > problem with this package. The error code is 2881." Now what do I do. > >> > > >> > "Bill Sanderson MVP" wrote: > >> > > >> >> You've downloaded the wrong package. You want: windowsdefender.msi, > >> >> from > >> >> this link: > >> >> > >> >> http://www.microsoft.com/downloads/d...displaylang=en > >> >> > >> >> Click Continue, and then Download at that same button location. > >> >> > >> >> > >> >> > >> >> -- > >> >> > >> >> "Karen" <(E-Mail Removed)> wrote in message > >> >> news:2D0EDDDB-EC68-464B-9F8A-(E-Mail Removed)... > >> >> >I redownloaded Windows Defender x64 (Beta 2) and still got the same > >> >> >message. > >> >> > Here is the message: "This installation package is not supported by > >> >> > this > >> >> > processor type. Contact your product vendor." > >> >> > > >> >> > "Bill Sanderson MVP" wrote: > >> >> > > >> >> >> From your description of this message, I would suspect a corrupted > >> >> >> download, > >> >> >> and would suggest downloading again, saving to the desktop, and > >> >> >> double-clicking the file on the desktop. > >> >> >> > >> >> >> If you again get this message via that procedure, post back to this > >> >> >> thread > >> >> >> and ideally copy the message completely, so we can research it > >> >> >> better. > >> >> >> > >> >> >> -- > >> >> >> > >> >> >> "Karen" <(E-Mail Removed)> wrote in message > >> >> >> news 54938BC-35BB-4E06-89A1-(E-Mail Removed)...> >> >> >> >I have downloaded Windows Defender (Beta 2) to my desktop. When > >> >> >> >it > >> >> >> >tries > >> >> >> >to > >> >> >> > install, a message comes up saying it is an unknown publisher and > >> >> >> > to > >> >> >> > contact > >> >> >> > the product vendor. Is there anything I can do to get it to run? > >> >> >> > >> >> >> > >> >> >> > >> >> > >> >> > >> >> > >> > >> > >> > > > |
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"Bill Sanderson MVP" wrote: > I'm hoping others will chime in. I'm unaware of any other product providing > the level of real-time protection that Windows Defender does, so I don't > really have a response that is helpful. > -- > > "Karen" <(E-Mail Removed)> wrote in message > news:39EC5771-3AC6-4441-9508-(E-Mail Removed)... > >I have tried the link you gave me and I am still having the same problem. > > This is taking too much of my time. What other products can offer the > > same > > spyware protection for free? > > > > > > "Bill Sanderson MVP" wrote: > > > >> One possibility with any small ISP is a cache server that has a bad copy > >> of > >> the code. > >> > >> If another download gives the same result, it may be worth trying the > >> download via a reputable third-party download site. > >> > >> http://www.download.com/Microsoft-Wi...ml?tag=lst-0-1 > >> > >> Getting the download this way might work around the bad cache at the ISP. > >> > >> You could also check with tech support at your ISP to see whether they > >> think > >> there's any validity to this idea--they can correct the situation and it > >> would be a favor to all of their customers. > >> -- > >> > >> "Karen" <(E-Mail Removed)> wrote in message > >> news:16314625-DA43-4393-A53D-(E-Mail Removed)... > >> > We use Sky Vista which is a satelite internet connection and my > >> > computer > >> > picks up the signal wirelessly. I do not know about any download > >> > manager > >> > or > >> > accelerator. > >> > > >> > > >> > "Bill Sanderson MVP" wrote: > >> > > >> >> That error would seem to indicate a bad download, just as I was > >> >> thinking > >> >> from the first attempt. Can you describe your Internet connection? > >> >> Are > >> >> you > >> >> using any form of download manager or accelerator? > >> >> > >> >> -- > >> >> > >> >> "Karen" <(E-Mail Removed)> wrote in message > >> >> news:8CD47A17-E15A-40A1-86CA-(E-Mail Removed)... > >> >> >I clicked on the link you gave me and downloaded that verizon. > >> >> >However, > >> >> >I > >> >> >am > >> >> > still not able to run it. The message now says: "The installer has > >> >> > encountered an unexpected error installing this package. This may > >> >> > indicate a > >> >> > problem with this package. The error code is 2881." Now what do I > >> >> > do. > >> >> > > >> >> > "Bill Sanderson MVP" wrote: > >> >> > > >> >> >> You've downloaded the wrong package. You want: > >> >> >> windowsdefender.msi, > >> >> >> from > >> >> >> this link: > >> >> >> > >> >> >> http://www.microsoft.com/downloads/d...displaylang=en > >> >> >> > >> >> >> Click Continue, and then Download at that same button location. > >> >> >> > >> >> >> > >> >> >> > >> >> >> -- > >> >> >> > >> >> >> "Karen" <(E-Mail Removed)> wrote in message > >> >> >> news:2D0EDDDB-EC68-464B-9F8A-(E-Mail Removed)... > >> >> >> >I redownloaded Windows Defender x64 (Beta 2) and still got the > >> >> >> >same > >> >> >> >message. > >> >> >> > Here is the message: "This installation package is not supported > >> >> >> > by > >> >> >> > this > >> >> >> > processor type. Contact your product vendor." > >> >> >> > > >> >> >> > "Bill Sanderson MVP" wrote: > >> >> >> > > >> >> >> >> From your description of this message, I would suspect a > >> >> >> >> corrupted > >> >> >> >> download, > >> >> >> >> and would suggest downloading again, saving to the desktop, and > >> >> >> >> double-clicking the file on the desktop. > >> >> >> >> > >> >> >> >> If you again get this message via that procedure, post back to > >> >> >> >> this > >> >> >> >> thread > >> >> >> >> and ideally copy the message completely, so we can research it > >> >> >> >> better. > >> >> >> >> > >> >> >> >> -- > >> >> >> >> > >> >> >> >> "Karen" <(E-Mail Removed)> wrote in message > >> >> >> >> news 54938BC-35BB-4E06-89A1-(E-Mail Removed)...> >> >> >> >> >I have downloaded Windows Defender (Beta 2) to my desktop. > >> >> >> >> >When > >> >> >> >> >it > >> >> >> >> >tries > >> >> >> >> >to > >> >> >> >> > install, a message comes up saying it is an unknown publisher > >> >> >> >> > and > >> >> >> >> > to > >> >> >> >> > contact > >> >> >> >> > the product vendor. Is there anything I can do to get it to > >> >> >> >> > run? > >> >> >> >> > >> >> >> >> > >> >> >> >> > >> >> >> > >> >> >> > >> >> >> > >> >> > >> >> > >> >> > >> > >> > >> > > > |
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