Andre Da Costa wrote:
> Try accessing it from safe mode. Also click start > run > type ing:
> control
> userpasswords2 press OK. Reset your user account priviledges.
>
> Andre
> "dao" <(E-Mail Removed)> wrote in message
> news:C49D56F8-9320-4630-AF64-(E-Mail Removed)...
>> Hi everyone,
>>
>> I think my problem should be considered security or adminstration.
>> (if not
>> let me know.. I am also posting this same message on the General
>> section.)
>>
>> As the title said, I can't go to "Add/Remove Program" in Control
>> Panel.
>> I am the owner and have admin. rights to it. However, I can't do it.
>> I double click on it. no response. it was prefectly ok for the past
>> 5 months.
>> Then, the next morning I try to use it. IT doesn't work. Not only
>> that,
>> some programs do not run also. AND I can't install or uninstall new
>> software.
>>
>>
>> SO.... I used the most popular way to solve this problem at first.
>> Which is
>> to reinstall the whole OS. Which I did. After the installation,
>> everything works great. Then, it doesn't work anymore. I just
>> finished
>> installing the OS and one application. So... I don't know what going
>> to. (I did do ll the SP1 update)
>>
>> However, I do notice that while I was installing or waiting for some
>> apps. to install, the "network" icon on the taskbar was flashing or
>> stay on for a
>> long time.
>> As if it was using the internet/network. So, I thought may be I had
>> vrius
>> or worms. But my virus program couldn't find any. I am clueless and
>> helpless now.
>> Would someone please help me or point me to the right direction?
>>
Since the OP reinstalled Windows, I very much doubt that it is a
password or account permissions issue. Dao, I know you said you scanned
with your av, but:
1) Is it a current version - not earlier than 2003 - and are the
definitions updated? Did you scan in Safe Mode?
2) Did you use any other malware removal programs (general instructions
follow)?
3) Do you have a firewall?
4) Check with Task Manager to see what is running.
5) Was the reinstall a Repair Install (over the top) or Clean Install
(with a format)?
General malware removal steps:
1) Scan in Safe Mode with current version (not earlier than 2003)
antivirus using updated definitions;
2) remove spyware with Spybot Search & Destroy
(
www.safer-networking.org) and Ad-aware (
www.lavasoftusa.com). These
programs are free, so use them both since they complement each other.
You may also want to run CWShredder and HijackThis from
http://aumha.org/freeware.htm. Although CWShredder is no longer being
updated, it will still clean older variants of the CoolWebSearch
malware. If you do not have success with this, there are new removal
steps at
http://www.silentrunners.org/sr_cwsremoval.html. A combination
of HijackThis and About
:Buster (
http://www.majorgeeks.com) works well
in removing homepage hijackers. Always read the instructions before
running a spyware removal tool. Be sure to update these programs before
running, and it is a good idea to do virus/spyware scans in Safe Mode.
Make sure you are able to see all hidden files and extensions (View tab
in Folder Options);
3) If you are running Windows ME or XP, you should disable/enable System
Restore because malware will be in the Restore Points. With ME, you
must disable System Restore completely. With XP, you can delete all but
the most recent (presumably clean) System Restore point from the More
Options section of Disk Cleanup (Run>cleanmgr).
4) make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update;
5) run a firewall.
After you've done all that, post back with results so we can try and
narrow things down.
Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
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