I have not been able to get windows updates on a XP home machine. IT was
nailed with virus's/ malware. What can I do to get te updates down to the
machine.

Thanks,

First take care of the hijackware infections.

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


SJMP wrote:
> I have not been able to get windows updates on a XP home machine. IT was
> nailed with virus's/ malware. What can I do to get te updates down to the
> machine.
>
> Thanks,

Hello,

Thank you for using newsgroup!

From your post, I'd like to thanks our MVP PA Bear for his kindly input.

You may try to use the following tools:
Download and install Windows Defender (Beta 2)
http://www.microsoft.com/athome/secu...e/default.mspx

Use spy-killer to scan your computer completely.
More information about spy-killer, please refer to link below:
http://www.spy-killer.com/

Run Ad-Aware (free version)
http://www.lavasoft.de

SpyBot
http://www.safer-networking.org/en/index.html

Note: This response contains a reference to a third party World Wide Web
site. Microsoft is providing this information as a convenience to you.
Microsoft does not control these sites and has not tested any software or
information found on these sites; therefore, Microsoft cannot make any
representations regarding the quality, safety, or suitability of any
software or information found there. There are inherent dangers in the use
of any software found on the Internet, and Microsoft cautions you to make
sure that you completely understand the risk before retrieving any software
from the Internet.

On the virus/malware issue, if you are in the US/Canada, I would like to
suggest that you call Microsoft PC Safety telephone number, 1-866-727-2338
(1-866-PCSAFETY). This service offers no-charge assistance for
virus-related issues or questions.

Also, you can check Microsoft Security and Privacy Web site at:
<http://www.microsoft.com/security/>.

This Web site offers various articles, updates, tips and tricks, and
resources to protect both home and business computers from virus infection
or attacks.

I hope the above information helps. However, since it was previously
infected by virus, it is unknown what other issues we may encounter. For
the virus related issue, it is always recommended that we backup personal
data and format the hard drive, and then reinstall the whole operating
system.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.





--------------------
| From: "SJMP" <(E-Mail Removed)>
| Subject: Cannot get windows updates
| Date: Tue, 24 Apr 2007 15:00:28 -0400
| Lines: 7
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| Message-ID: <(E-Mail Removed)>
| Newsgroups: microsoft.public.windowsxp.general
| NNTP-Posting-Host: gw.greenbriarequity.com 67.151.224.82
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:71309
| X-Tomcat-NG: microsoft.public.windowsxp.general
|
| I have not been able to get windows updates on a XP home machine. IT was
| nailed with virus's/ malware. What can I do to get te updates down to the
| machine.
|
| Thanks,
|
|
|

Thanks Ken and PABEAR

I have already run those tools and will continue.

Can you help me with this information. I want to clean out the System Volume
Information\_restore....

What exactly is this and can I remove it. If so, how?

Thanks,
""Ken Zhao [MSFT]"" <v-(E-Mail Removed)> wrote in message
newsJE$(E-Mail Removed)...
> Hello,
>
> Thank you for using newsgroup!
>
> From your post, I'd like to thanks our MVP PA Bear for his kindly input.
>
> You may try to use the following tools:
> Download and install Windows Defender (Beta 2)
> http://www.microsoft.com/athome/secu...e/default.mspx
>
> Use spy-killer to scan your computer completely.
> More information about spy-killer, please refer to link below:
> http://www.spy-killer.com/
>
> Run Ad-Aware (free version)
> http://www.lavasoft.de
>
> SpyBot
> http://www.safer-networking.org/en/index.html
>
> Note: This response contains a reference to a third party World Wide Web
> site. Microsoft is providing this information as a convenience to you.
> Microsoft does not control these sites and has not tested any software or
> information found on these sites; therefore, Microsoft cannot make any
> representations regarding the quality, safety, or suitability of any
> software or information found there. There are inherent dangers in the use
> of any software found on the Internet, and Microsoft cautions you to make
> sure that you completely understand the risk before retrieving any
> software
> from the Internet.
>
> On the virus/malware issue, if you are in the US/Canada, I would like to
> suggest that you call Microsoft PC Safety telephone number, 1-866-727-2338
> (1-866-PCSAFETY). This service offers no-charge assistance for
> virus-related issues or questions.
>
> Also, you can check Microsoft Security and Privacy Web site at:
> <http://www.microsoft.com/security/>.
>
> This Web site offers various articles, updates, tips and tricks, and
> resources to protect both home and business computers from virus infection
> or attacks.
>
> I hope the above information helps. However, since it was previously
> infected by virus, it is unknown what other issues we may encounter. For
> the virus related issue, it is always recommended that we backup personal
> data and format the hard drive, and then reinstall the whole operating
> system.
>
> Thanks & Regards,
>
> Ken Zhao
>
> Microsoft Online Support
> Microsoft Global Technical Support Center
>
> Get Secure! - www.microsoft.com/security
> <http://www.microsoft.com/security>
> ====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
>
>
> --------------------
> | From: "SJMP" <(E-Mail Removed)>
> | Subject: Cannot get windows updates
> | Date: Tue, 24 Apr 2007 15:00:28 -0400
> | Lines: 7
> | X-Priority: 3
> | X-MSMail-Priority: Normal
> | X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
> | X-RFC2646: Format=Flowed; Original
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
> | Message-ID: <(E-Mail Removed)>
> | Newsgroups: microsoft.public.windowsxp.general
> | NNTP-Posting-Host: gw.greenbriarequity.com 67.151.224.82
> | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:71309
> | X-Tomcat-NG: microsoft.public.windowsxp.general
> |
> | I have not been able to get windows updates on a XP home machine. IT was
> | nailed with virus's/ malware. What can I do to get te updates down to
> the
> | machine.
> |
> | Thanks,
> |
> |
> |
>

I think I found the answer:

Right click on My Computer Select properties Select System restore Check
turn off system restore Apply and reboot computer

This will delete all restore points including viruses backed up there.
Remeber to turn system restore back on.

"SJMP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Thanks Ken and PABEAR
>
> I have already run those tools and will continue.
>
> Can you help me with this information. I want to clean out the System
> Volume Information\_restore....
>
> What exactly is this and can I remove it. If so, how?
>
> Thanks,
> ""Ken Zhao [MSFT]"" <v-(E-Mail Removed)> wrote in message
> newsJE$(E-Mail Removed)...
>> Hello,
>>
>> Thank you for using newsgroup!
>>
>> From your post, I'd like to thanks our MVP PA Bear for his kindly input.
>>
>> You may try to use the following tools:
>> Download and install Windows Defender (Beta 2)
>> http://www.microsoft.com/athome/secu...e/default.mspx
>>
>> Use spy-killer to scan your computer completely.
>> More information about spy-killer, please refer to link below:
>> http://www.spy-killer.com/
>>
>> Run Ad-Aware (free version)
>> http://www.lavasoft.de
>>
>> SpyBot
>> http://www.safer-networking.org/en/index.html
>>
>> Note: This response contains a reference to a third party World Wide Web
>> site. Microsoft is providing this information as a convenience to you.
>> Microsoft does not control these sites and has not tested any software or
>> information found on these sites; therefore, Microsoft cannot make any
>> representations regarding the quality, safety, or suitability of any
>> software or information found there. There are inherent dangers in the
>> use
>> of any software found on the Internet, and Microsoft cautions you to make
>> sure that you completely understand the risk before retrieving any
>> software
>> from the Internet.
>>
>> On the virus/malware issue, if you are in the US/Canada, I would like to
>> suggest that you call Microsoft PC Safety telephone number,
>> 1-866-727-2338
>> (1-866-PCSAFETY). This service offers no-charge assistance for
>> virus-related issues or questions.
>>
>> Also, you can check Microsoft Security and Privacy Web site at:
>> <http://www.microsoft.com/security/>.
>>
>> This Web site offers various articles, updates, tips and tricks, and
>> resources to protect both home and business computers from virus
>> infection
>> or attacks.
>>
>> I hope the above information helps. However, since it was previously
>> infected by virus, it is unknown what other issues we may encounter. For
>> the virus related issue, it is always recommended that we backup personal
>> data and format the hard drive, and then reinstall the whole operating
>> system.
>>
>> Thanks & Regards,
>>
>> Ken Zhao
>>
>> Microsoft Online Support
>> Microsoft Global Technical Support Center
>>
>> Get Secure! - www.microsoft.com/security
>> <http://www.microsoft.com/security>
>> ====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> ====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>>
>>
>>
>> --------------------
>> | From: "SJMP" <(E-Mail Removed)>
>> | Subject: Cannot get windows updates
>> | Date: Tue, 24 Apr 2007 15:00:28 -0400
>> | Lines: 7
>> | X-Priority: 3
>> | X-MSMail-Priority: Normal
>> | X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
>> | X-RFC2646: Format=Flowed; Original
>> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
>> | Message-ID: <(E-Mail Removed)>
>> | Newsgroups: microsoft.public.windowsxp.general
>> | NNTP-Posting-Host: gw.greenbriarequity.com 67.151.224.82
>> | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
>> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:71309
>> | X-Tomcat-NG: microsoft.public.windowsxp.general
>> |
>> | I have not been able to get windows updates on a XP home machine. IT
>> was
>> | nailed with virus's/ malware. What can I do to get te updates down to
>> the
>> | machine.
>> |
>> | Thanks,
>> |
>> |
>> |
>>
>
>

How did turning off System Restore help your Windows Updates???

George

"SJMP" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
>I think I found the answer:
>
> Right click on My Computer Select properties Select System restore Check
> turn off system restore Apply and reboot computer
>
> This will delete all restore points including viruses backed up there.
> Remeber to turn system restore back on.
>
> "SJMP" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Thanks Ken and PABEAR
>>
>> I have already run those tools and will continue.
>>
>> Can you help me with this information. I want to clean out the System
>> Volume Information\_restore....
>>
>> What exactly is this and can I remove it. If so, how?
>>
>> Thanks,
>> ""Ken Zhao [MSFT]"" <v-(E-Mail Removed)> wrote in message
>> newsJE$(E-Mail Removed)...
>>> Hello,
>>>
>>> Thank you for using newsgroup!
>>>
>>> From your post, I'd like to thanks our MVP PA Bear for his kindly input.
>>>
>>> You may try to use the following tools:
>>> Download and install Windows Defender (Beta 2)
>>> http://www.microsoft.com/athome/secu...e/default.mspx
>>>
>>> Use spy-killer to scan your computer completely.
>>> More information about spy-killer, please refer to link below:
>>> http://www.spy-killer.com/
>>>
>>> Run Ad-Aware (free version)
>>> http://www.lavasoft.de
>>>
>>> SpyBot
>>> http://www.safer-networking.org/en/index.html
>>>
>>> Note: This response contains a reference to a third party World Wide Web
>>> site. Microsoft is providing this information as a convenience to you.
>>> Microsoft does not control these sites and has not tested any software
>>> or
>>> information found on these sites; therefore, Microsoft cannot make any
>>> representations regarding the quality, safety, or suitability of any
>>> software or information found there. There are inherent dangers in the
>>> use
>>> of any software found on the Internet, and Microsoft cautions you to
>>> make
>>> sure that you completely understand the risk before retrieving any
>>> software
>>> from the Internet.
>>>
>>> On the virus/malware issue, if you are in the US/Canada, I would like to
>>> suggest that you call Microsoft PC Safety telephone number,
>>> 1-866-727-2338
>>> (1-866-PCSAFETY). This service offers no-charge assistance for
>>> virus-related issues or questions.
>>>
>>> Also, you can check Microsoft Security and Privacy Web site at:
>>> <http://www.microsoft.com/security/>.
>>>
>>> This Web site offers various articles, updates, tips and tricks, and
>>> resources to protect both home and business computers from virus
>>> infection
>>> or attacks.
>>>
>>> I hope the above information helps. However, since it was previously
>>> infected by virus, it is unknown what other issues we may encounter. For
>>> the virus related issue, it is always recommended that we backup
>>> personal
>>> data and format the hard drive, and then reinstall the whole operating
>>> system.
>>>
>>> Thanks & Regards,
>>>
>>> Ken Zhao
>>>
>>> Microsoft Online Support
>>> Microsoft Global Technical Support Center
>>>
>>> Get Secure! - www.microsoft.com/security
>>> <http://www.microsoft.com/security>
>>> ====================================================
>>> When responding to posts, please "Reply to Group" via your newsreader so
>>> that others may learn and benefit from your issue.
>>> ====================================================
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>>
>>>
>>>
>>>
>>> --------------------
>>> | From: "SJMP" <(E-Mail Removed)>
>>> | Subject: Cannot get windows updates
>>> | Date: Tue, 24 Apr 2007 15:00:28 -0400
>>> | Lines: 7
>>> | X-Priority: 3
>>> | X-MSMail-Priority: Normal
>>> | X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
>>> | X-RFC2646: Format=Flowed; Original
>>> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
>>> | Message-ID: <(E-Mail Removed)>
>>> | Newsgroups: microsoft.public.windowsxp.general
>>> | NNTP-Posting-Host: gw.greenbriarequity.com 67.151.224.82
>>> | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
>>> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:71309
>>> | X-Tomcat-NG: microsoft.public.windowsxp.general
>>> |
>>> | I have not been able to get windows updates on a XP home machine. IT
>>> was
>>> | nailed with virus's/ malware. What can I do to get te updates down to
>>> the
>>> | machine.
>>> |
>>> | Thanks,
>>> |
>>> |
>>> |
>>>
>>
>>
>
>

> You may try to use the following tools:
> Download and install Windows Defender (Beta 2)...

Uh, Ken, thanks for your kind words, but let me point out that the final
version of Defender was released 6 months ago (Oct-06). You may want to
update your "canned reponse" to reflect this.
--
~PA Bear

"Ken Zhao [MSFT]" wrote:
> Hello,
>
> Thank you for using newsgroup!
>
> From your post, I'd like to thanks our MVP PA Bear for his kindly input.
>
> You may try to use the following tools:
> Download and install Windows Defender (Beta 2)
> http://www.microsoft.com/athome/secu...e/default.mspx
>
> Use spy-killer to scan your computer completely.
> More information about spy-killer, please refer to link below:
> http://www.spy-killer.com/
>
> Run Ad-Aware (free version)
> http://www.lavasoft.de
>
> SpyBot
> http://www.safer-networking.org/en/index.html
>
> Note: This response contains a reference to a third party World Wide Web
> site. Microsoft is providing this information as a convenience to you.
> Microsoft does not control these sites and has not tested any software or
> information found on these sites; therefore, Microsoft cannot make any
> representations regarding the quality, safety, or suitability of any
> software or information found there. There are inherent dangers in the use
> of any software found on the Internet, and Microsoft cautions you to make
> sure that you completely understand the risk before retrieving any
> software
> from the Internet.
>
> On the virus/malware issue, if you are in the US/Canada, I would like to
> suggest that you call Microsoft PC Safety telephone number, 1-866-727-2338
> (1-866-PCSAFETY). This service offers no-charge assistance for
> virus-related issues or questions.
>
> Also, you can check Microsoft Security and Privacy Web site at:
> <http://www.microsoft.com/security/>.
>
> This Web site offers various articles, updates, tips and tricks, and
> resources to protect both home and business computers from virus infection
> or attacks.
>
> I hope the above information helps. However, since it was previously
> infected by virus, it is unknown what other issues we may encounter. For
> the virus related issue, it is always recommended that we backup personal
> data and format the hard drive, and then reinstall the whole operating
> system.
>
> Thanks & Regards,
>
> Ken Zhao
>
> Microsoft Online Support
> Microsoft Global Technical Support Center
>
> Get Secure! - www.microsoft.com/security
> <http://www.microsoft.com/security>
> ====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
>
>
> --------------------
>> From: "SJMP" <(E-Mail Removed)>
>> Subject: Cannot get windows updates
>> Date: Tue, 24 Apr 2007 15:00:28 -0400
>> Lines: 7
>> X-Priority: 3
>> X-MSMail-Priority: Normal
>> X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
>> X-RFC2646: Format=Flowed; Original
>> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
>> Message-ID: <(E-Mail Removed)>
>> Newsgroups: microsoft.public.windowsxp.general
>> NNTP-Posting-Host: gw.greenbriarequity.com 67.151.224.82
>> Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
>> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:71309
>> X-Tomcat-NG: microsoft.public.windowsxp.general
>>
>> I have not been able to get windows updates on a XP home machine. IT was
>> nailed with virus's/ malware. What can I do to get te updates down to the
>> machine.
>>
>> Thanks,

Huh?

While it's a good idea to "flush" System Restore
(http://bertk.mvps.org/html/disablesr.html) /after/ making sure the
machine's totally clean [1] (which I don't think it is yet), the mere
presence
of these Restore Points doesn't affect your ability to use Windows Updates,
and only pose a risk if you /use/ one of them.

IOW, you've got more work to do. See my previous reply.

[1] You do NOT want to "flush" System Restore until this point: Better a
leaky life-boat than no life-boat at all! <wink>
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


SJMP wrote:
> I think I found the answer:
>
> Right click on My Computer Select properties Select System restore Check
> turn off system restore Apply and reboot computer
>
> This will delete all restore points including viruses backed up there.
> Remeber to turn system restore back on.
>
> "SJMP" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Thanks Ken and PABEAR
>>
>> I have already run those tools and will continue.
>>
>> Can you help me with this information. I want to clean out the System
>> Volume Information\_restore....
>>
>> What exactly is this and can I remove it. If so, how?
<snip>
>>>> I have not been able to get windows updates on a XP home machine. IT
>>>> was nailed with virus's/ malware. What can I do to get the updates down
>>>> to
>>>> the machine.

Let me clarify:

the virus's were in the restore folders. so i wanted to remove them.
Whatever the virus had done to the machine it was not letting me download
windows updates and i could install windows defender but I was not able to
download the latest files from MS to make it current. my host files were not
altered and I did not find any redirection going on.

I got rid of the /_restore folders and then everything was fine. did windows
updates and defender updated itself. looks like that was the trick

Thanks,


"PA Bear" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>> You may try to use the following tools:
>> Download and install Windows Defender (Beta 2)...
>
> Uh, Ken, thanks for your kind words, but let me point out that the final
> version of Defender was released 6 months ago (Oct-06). You may want to
> update your "canned reponse" to reflect this.
> --
> ~PA Bear
>
> "Ken Zhao [MSFT]" wrote:
>> Hello,
>>
>> Thank you for using newsgroup!
>>
>> From your post, I'd like to thanks our MVP PA Bear for his kindly input.
>>
>> You may try to use the following tools:
>> Download and install Windows Defender (Beta 2)
>> http://www.microsoft.com/athome/secu...e/default.mspx
>>
>> Use spy-killer to scan your computer completely.
>> More information about spy-killer, please refer to link below:
>> http://www.spy-killer.com/
>>
>> Run Ad-Aware (free version)
>> http://www.lavasoft.de
>>
>> SpyBot
>> http://www.safer-networking.org/en/index.html
>>
>> Note: This response contains a reference to a third party World Wide Web
>> site. Microsoft is providing this information as a convenience to you.
>> Microsoft does not control these sites and has not tested any software or
>> information found on these sites; therefore, Microsoft cannot make any
>> representations regarding the quality, safety, or suitability of any
>> software or information found there. There are inherent dangers in the
>> use
>> of any software found on the Internet, and Microsoft cautions you to make
>> sure that you completely understand the risk before retrieving any
>> software
>> from the Internet.
>>
>> On the virus/malware issue, if you are in the US/Canada, I would like to
>> suggest that you call Microsoft PC Safety telephone number,
>> 1-866-727-2338
>> (1-866-PCSAFETY). This service offers no-charge assistance for
>> virus-related issues or questions.
>>
>> Also, you can check Microsoft Security and Privacy Web site at:
>> <http://www.microsoft.com/security/>.
>>
>> This Web site offers various articles, updates, tips and tricks, and
>> resources to protect both home and business computers from virus
>> infection
>> or attacks.
>>
>> I hope the above information helps. However, since it was previously
>> infected by virus, it is unknown what other issues we may encounter. For
>> the virus related issue, it is always recommended that we backup personal
>> data and format the hard drive, and then reinstall the whole operating
>> system.
>>
>> Thanks & Regards,
>>
>> Ken Zhao
>>
>> Microsoft Online Support
>> Microsoft Global Technical Support Center
>>
>> Get Secure! - www.microsoft.com/security
>> <http://www.microsoft.com/security>
>> ====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> ====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>>
>>
>>
>> --------------------
>>> From: "SJMP" <(E-Mail Removed)>
>>> Subject: Cannot get windows updates
>>> Date: Tue, 24 Apr 2007 15:00:28 -0400
>>> Lines: 7
>>> X-Priority: 3
>>> X-MSMail-Priority: Normal
>>> X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
>>> X-RFC2646: Format=Flowed; Original
>>> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
>>> Message-ID: <(E-Mail Removed)>
>>> Newsgroups: microsoft.public.windowsxp.general
>>> NNTP-Posting-Host: gw.greenbriarequity.com 67.151.224.82
>>> Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
>>> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:71309
>>> X-Tomcat-NG: microsoft.public.windowsxp.general
>>>
>>> I have not been able to get windows updates on a XP home machine. IT was
>>> nailed with virus's/ malware. What can I do to get te updates down to
>>> the
>>> machine.
>>>
>>> Thanks,
>

I'm glad to hear the issue's been resolved but there's no way those
"infected" Restore Points were interfering with your ability to use Windows
Update or Automatic Updates, SJMP.
--
~PA Bear

SJMP wrote:
> Let me clarify:
>
> the virus's were in the restore folders. so i wanted to remove them.
> Whatever the virus had done to the machine it was not letting me download
> windows updates and i could install windows defender but I was not able to
> download the latest files from MS to make it current. my host files were
> not
> altered and I did not find any redirection going on.
>
> I got rid of the /_restore folders and then everything was fine. did
> windows
> updates and defender updated itself. looks like that was the trick
>
> Thanks,
>
>
> "PA Bear" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>> You may try to use the following tools:
>>> Download and install Windows Defender (Beta 2)...
>>
>> Uh, Ken, thanks for your kind words, but let me point out that the final
>> version of Defender was released 6 months ago (Oct-06). You may want to
>> update your "canned reponse" to reflect this.
>> --
>> ~PA Bear
>>
>> "Ken Zhao [MSFT]" wrote:
>>> Hello,
>>>
>>> Thank you for using newsgroup!
>>>
>>> From your post, I'd like to thanks our MVP PA Bear for his kindly input.
>>>
>>> You may try to use the following tools:
>>> Download and install Windows Defender (Beta 2)
>>> http://www.microsoft.com/athome/secu...e/default.mspx
>>>
>>> Use spy-killer to scan your computer completely.
>>> More information about spy-killer, please refer to link below:
>>> http://www.spy-killer.com/
>>>
>>> Run Ad-Aware (free version)
>>> http://www.lavasoft.de
>>>
>>> SpyBot
>>> http://www.safer-networking.org/en/index.html
>>>
>>> Note: This response contains a reference to a third party World Wide Web
>>> site. Microsoft is providing this information as a convenience to you.
>>> Microsoft does not control these sites and has not tested any software
>>> or
>>> information found on these sites; therefore, Microsoft cannot make any
>>> representations regarding the quality, safety, or suitability of any
>>> software or information found there. There are inherent dangers in the
>>> use
>>> of any software found on the Internet, and Microsoft cautions you to
>>> make
>>> sure that you completely understand the risk before retrieving any
>>> software
>>> from the Internet.
>>>
>>> On the virus/malware issue, if you are in the US/Canada, I would like to
>>> suggest that you call Microsoft PC Safety telephone number,
>>> 1-866-727-2338
>>> (1-866-PCSAFETY). This service offers no-charge assistance for
>>> virus-related issues or questions.
>>>
>>> Also, you can check Microsoft Security and Privacy Web site at:
>>> <http://www.microsoft.com/security/>.
>>>
>>> This Web site offers various articles, updates, tips and tricks, and
>>> resources to protect both home and business computers from virus
>>> infection
>>> or attacks.
>>>
>>> I hope the above information helps. However, since it was previously
>>> infected by virus, it is unknown what other issues we may encounter. For
>>> the virus related issue, it is always recommended that we backup
>>> personal
>>> data and format the hard drive, and then reinstall the whole operating
>>> system.
>>>
>>> Thanks & Regards,
>>>
>>> Ken Zhao
>>>
>>> Microsoft Online Support
>>> Microsoft Global Technical Support Center
>>>
>>> Get Secure! - www.microsoft.com/security
>>> <http://www.microsoft.com/security>
>>> ====================================================
>>> When responding to posts, please "Reply to Group" via your newsreader so
>>> that others may learn and benefit from your issue.
>>> ====================================================
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>>
>>>
>>>
>>>
>>> --------------------
>>>> From: "SJMP" <(E-Mail Removed)>
>>>> Subject: Cannot get windows updates
>>>> Date: Tue, 24 Apr 2007 15:00:28 -0400
>>>> Lines: 7
>>>> X-Priority: 3
>>>> X-MSMail-Priority: Normal
>>>> X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
>>>> X-RFC2646: Format=Flowed; Original
>>>> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
>>>> Message-ID: <(E-Mail Removed)>
>>>> Newsgroups: microsoft.public.windowsxp.general
>>>> NNTP-Posting-Host: gw.greenbriarequity.com 67.151.224.82
>>>> Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
>>>> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:71309
>>>> X-Tomcat-NG: microsoft.public.windowsxp.general
>>>>
>>>> I have not been able to get windows updates on a XP home machine. IT
>>>> was
>>>> nailed with virus's/ malware. What can I do to get te updates down to
>>>> the
>>>> machine.
>>>>
>>>> Thanks,