I'm in a catch 22 loop here! My Logitech Pro 5000 webcam is suddenly not
being recognised. Yet when I try to re-install what is claimed as the
latest software/drivers (qc1110.exe) from the Logitech website, the
installation fails and tells me I have LATER software installed and must
uninstall it first. But there is no trace of it in Add/Remove, so I can't
uninstall it.

However, at one stage, when I added the USB cable to its port after
re-booting this XP Pro PC, I DID get apparently get it to re-install the
software, by pointing it at C:\windows\inf.

From the Start menu I can get 'Logitech Webcam Software' to load its
window. But if I click the Quick Capture button I get "A webcam was not
found or is not working properly".

So I'm now baffled. That software obviously is installed. It is version
12.10.1113, so it is indeed newer than the version 1110 that I downloaded.

I'm guessing I somehow need to find that version and re-install it, hoping
that it won't object. But where to get it if not the Logitech site?

All very confusing! Hope someone can help please?

--
Terry, East Grinstead, UK

"Terry Pinnell" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I'm in a catch 22 loop here! My Logitech Pro 5000 webcam is suddenly not
> being recognised. Yet when I try to re-install what is claimed as the
> latest software/drivers (qc1110.exe) from the Logitech website, the
> installation fails and tells me I have LATER software installed and must
> uninstall it first. But there is no trace of it in Add/Remove, so I can't
> uninstall it.
>
> However, at one stage, when I added the USB cable to its port after
> re-booting this XP Pro PC, I DID get apparently get it to re-install the
> software, by pointing it at C:\windows\inf.
>
> From the Start menu I can get 'Logitech Webcam Software' to load its
> window. But if I click the Quick Capture button I get "A webcam was not
> found or is not working properly".
>
> So I'm now baffled. That software obviously is installed. It is version
> 12.10.1113, so it is indeed newer than the version 1110 that I downloaded.
>
> I'm guessing I somehow need to find that version and re-install it, hoping
> that it won't object. But where to get it if not the Logitech site?
>
> All very confusing! Hope someone can help please?
>
>


It looks like the webcam has simply failed...(or possibly a problem with
your USB port)
if so , it's not a software problem.

Try a different port...or try the camera on another machine

Terry Pinnell wrote:
> I'm in a catch 22 loop here! My Logitech Pro 5000 webcam is suddenly not
> being recognised. Yet when I try to re-install what is claimed as the
> latest software/drivers (qc1110.exe) from the Logitech website, the
> installation fails and tells me I have LATER software installed and must
> uninstall it first. But there is no trace of it in Add/Remove, so I can't
> uninstall it.
>
> However, at one stage, when I added the USB cable to its port after
> re-booting this XP Pro PC, I DID get apparently get it to re-install the
> software, by pointing it at C:\windows\inf.
>
> From the Start menu I can get 'Logitech Webcam Software' to load its
> window. But if I click the Quick Capture button I get "A webcam was not
> found or is not working properly".
>
> So I'm now baffled. That software obviously is installed. It is version
> 12.10.1113, so it is indeed newer than the version 1110 that I downloaded.
>
> I'm guessing I somehow need to find that version and re-install it, hoping
> that it won't object. But where to get it if not the Logitech site?
>
> All very confusing! Hope someone can help please?
>

At least for my Logitech camera (a different model than yours), the
software is available in two versions. A "driver only" package.
And a "full" (bloatware) package. (I checked my Windows 7 laptop,
to collect some information on how it works.)

It's possible, if you uninstall the "full" package, it uninstalls
both the bloatware, as well as the driver.

Now, the driver seems to be easy enough to find, in that the file
responsible is "LWS_uninstall" or similar. I found something like
that, in a "Common" directory section. Do a file search, using LWS
as a search term, and you should be able to find the uninstaller
if it is still around.

To find out how the main package is controlled, I used regedit.
By searching for "LWS_uninstall" or the like, or even just for
"LWS", you may be able to navigate to the section of the registy
that records installation details. There will be two entries
in the registry, one for the entire bloatware package, and one
for the driver section. Searching for LWS will plunk you on top
of the driver uninstaller, and a few keys away from that,
an anonymous looking msiexec entry, would correspond to some part
of the main package. That section of registry is what "Add/Remove"
would be consulting.

The main package uses an entry with "msiexec" in the command,
followed by a GUID that presumably points to a cache of the
package. I wasn't as lucky tracing down, where that might be.
I did a search, based on the GUID string, and that got me
pointed to C:\WINDOWS\install . There were quite a few .msi
packages in there, but none were as big as the original
Logitech download. I expect the original installer, spewed
a bunch of different .msi files in there, the sum total of
which, gives the "bloatware". Something maps from GUID
to file name, and it's probably in the registry. But I
wasn't 100% certain that I was looking at enough stuff
to manage to uninstall it all.

You could try running the "msiexec ... <GUID value>" type of
command, and see if it can run or not. You might try that
in a cmd.exe (MSDOS) window. The driver would be uninstalled,
by double clicking the LWS_uninstall thing, if you can find it.

There is a tool called Revo Uninstaller. But I wouldn't use
this, unless I'd exhausted all other possibilities. In a
sense, this is partially a registry cleaner. And before using
it, you'd want to back up the registry. Options there, might
be to set a System Restore point, or if you're as paranoid as
I am, just back up the entire C:, so you have an easy way to
put things back.

http://en.wikipedia.org/wiki/Revo_Uninstaller

You might run that, after what you thought was a successful
run of the msiexec uninstaller. I'd feel less confident,
if Add/Remove no longer shows your Logitech entry, that
Revo could make sense of what is left.

Paul

Paul <(E-Mail Removed)> wrote:

>Terry Pinnell wrote:
>> I'm in a catch 22 loop here! My Logitech Pro 5000 webcam is suddenly not
>> being recognised. Yet when I try to re-install what is claimed as the
>> latest software/drivers (qc1110.exe) from the Logitech website, the
>> installation fails and tells me I have LATER software installed and must
>> uninstall it first. But there is no trace of it in Add/Remove, so I can't
>> uninstall it.
>>
>> However, at one stage, when I added the USB cable to its port after
>> re-booting this XP Pro PC, I DID get apparently get it to re-install the
>> software, by pointing it at C:\windows\inf.
>>
>> From the Start menu I can get 'Logitech Webcam Software' to load its
>> window. But if I click the Quick Capture button I get "A webcam was not
>> found or is not working properly".
>>
>> So I'm now baffled. That software obviously is installed. It is version
>> 12.10.1113, so it is indeed newer than the version 1110 that I downloaded.
>>
>> I'm guessing I somehow need to find that version and re-install it, hoping
>> that it won't object. But where to get it if not the Logitech site?
>>
>> All very confusing! Hope someone can help please?
>>
>
>At least for my Logitech camera (a different model than yours), the
>software is available in two versions. A "driver only" package.
>And a "full" (bloatware) package. (I checked my Windows 7 laptop,
>to collect some information on how it works.)
>
>It's possible, if you uninstall the "full" package, it uninstalls
>both the bloatware, as well as the driver.
>
>Now, the driver seems to be easy enough to find, in that the file
>responsible is "LWS_uninstall" or similar. I found something like
>that, in a "Common" directory section. Do a file search, using LWS
>as a search term, and you should be able to find the uninstaller
>if it is still around.
>
>To find out how the main package is controlled, I used regedit.
>By searching for "LWS_uninstall" or the like, or even just for
>"LWS", you may be able to navigate to the section of the registy
>that records installation details. There will be two entries
>in the registry, one for the entire bloatware package, and one
>for the driver section. Searching for LWS will plunk you on top
>of the driver uninstaller, and a few keys away from that,
>an anonymous looking msiexec entry, would correspond to some part
>of the main package. That section of registry is what "Add/Remove"
>would be consulting.
>
>The main package uses an entry with "msiexec" in the command,
>followed by a GUID that presumably points to a cache of the
>package. I wasn't as lucky tracing down, where that might be.
>I did a search, based on the GUID string, and that got me
>pointed to C:\WINDOWS\install . There were quite a few .msi
>packages in there, but none were as big as the original
>Logitech download. I expect the original installer, spewed
>a bunch of different .msi files in there, the sum total of
>which, gives the "bloatware". Something maps from GUID
>to file name, and it's probably in the registry. But I
>wasn't 100% certain that I was looking at enough stuff
>to manage to uninstall it all.
>
>You could try running the "msiexec ... <GUID value>" type of
>command, and see if it can run or not. You might try that
>in a cmd.exe (MSDOS) window. The driver would be uninstalled,
>by double clicking the LWS_uninstall thing, if you can find it.
>
>There is a tool called Revo Uninstaller. But I wouldn't use
>this, unless I'd exhausted all other possibilities. In a
>sense, this is partially a registry cleaner. And before using
>it, you'd want to back up the registry. Options there, might
>be to set a System Restore point, or if you're as paranoid as
>I am, just back up the entire C:, so you have an easy way to
>put things back.
>
>http://en.wikipedia.org/wiki/Revo_Uninstaller
>
>You might run that, after what you thought was a successful
>run of the msiexec uninstaller. I'd feel less confident,
>if Add/Remove no longer shows your Logitech entry, that
>Revo could make sense of what is left.
>

Many thanks, Paul, really appreciate that detailed reply. I'll get back on
the case after breakfast and report back maybe later today.

Since posting, my further research indicated that this was all more
complex than I'd thought initially. As you say, with at least two
components to uninstall/reinstall.

Any thoughts on the version puzzle (v11 versus v12)?

I am going to buy a new webcam, philo, but need to use the existing one
meanwhile and I'm also worried that a replacement won't install properly
until I get this mess sorted.

--
Terry, East Grinstead, UK

Terry Pinnell <(E-Mail Removed)> wrote:

>Many thanks, Paul, really appreciate that detailed reply. I'll get back on
>the case after breakfast and report back maybe later today.

Prompted by your comment about registry entries I decided to first run
Glary Utilities Pro and did a registry clean. I haven't yet re-booted but
on trying Quick Capture it now at last recognises that I do have a webcam.
However, it sees only 'generic' software:

http://dl.dropbox.com/u/4019461/Webcam-00.jpg

But, as described earlier, following up on that results in a setup file
qc1110.exe for version 11.10.

http://dl.dropbox.com/u/4019461/Webcam-01.jpg

However, installation gives the same frustrating result as before:

http://dl.dropbox.com/u/4019461/Webcam-02.jpg


The two issues with that are:

1. I don't have *any* Logitech version installed, according to the
previous warning. Presumably that's because the registry still contains
spurious remnants. I'll tackle it along the lines you suggested with
regedit as my next step.

2. The site is meant to provide the *latest* version! (Yet I have
previously seen references to version 12, so I'm sure that's what I had.
Although I don't remember how I installed it! The webcam was a cast-off
from my son a year ago, but I don't recall getting a CD too.)

--
Terry, East Grinstead, UK

Searching my HD for 'LWS_*' I found only one entry, for
C:\Program Files\Common Files\LogiShrd\LWSDiag\LWS_Diagnostic.exe
I ran that and paste below an extract in case it helps diagnose the
problem:

--- Start paste ---
General system information
Camera Marketing Name =<!b> Unknown
USB VID Pid =<!b> Unknown
Software Version =<!b> Logitech Webcam Software / Version: 12.10.1113.0
CPU (x4) =<!b> Intel Pentium III Xeon processor
RAM =<!b> 0.00 MB
O.S. =<!b> Microsoft Windows XP Professional : 5.1.2600
------------------------------------------------------------------------
Microsoft Windows XP Professional - PROCESSOR_ARCHITECTURE_INTEL
Win32_OperatingSystem
{
BuildNumber:2600
etc
------------------------------------------------------------------------
Logitech Software information
---
Logitech Webcam Software / Version: 12.10.1113.0
Searching folder: C:\WINDOWS\Temp\
------------------------------------------------------------------------
Device information plus firmware
---
No Logitech camera is attached to the computer.
------------------------------------------------------------------------
VFX information (VFX must be running)
---
Service: LVPrcSrv is SERVICE_RUNNING
Service: LvPr2Mon is SERVICE_RUNNING
Internal Error: GetLoadedModuleList() - failed to find pid for process
LWS.exe
Logitech Software not currently running
------------------------------------------------------------------------
--- End paste ---

--
Terry, East Grinstead, UK

Terry Pinnell wrote:
> Searching my HD for 'LWS_*' I found only one entry, for
> C:\Program Files\Common Files\LogiShrd\LWSDiag\LWS_Diagnostic.exe
> I ran that and paste below an extract in case it helps diagnose the
> problem:
>
> --- Start paste ---
> General system information
> Camera Marketing Name =<!b> Unknown
> USB VID Pid =<!b> Unknown
> Software Version =<!b> Logitech Webcam Software / Version: 12.10.1113.0
> CPU (x4) =<!b> Intel Pentium III Xeon processor
> RAM =<!b> 0.00 MB
> O.S. =<!b> Microsoft Windows XP Professional : 5.1.2600
> ------------------------------------------------------------------------
> Microsoft Windows XP Professional - PROCESSOR_ARCHITECTURE_INTEL
> Win32_OperatingSystem
> {
> BuildNumber:2600
> etc
> ------------------------------------------------------------------------
> Logitech Software information
> ---
> Logitech Webcam Software / Version: 12.10.1113.0
> Searching folder: C:\WINDOWS\Temp\
> ------------------------------------------------------------------------
> Device information plus firmware
> ---
> No Logitech camera is attached to the computer.
> ------------------------------------------------------------------------
> VFX information (VFX must be running)
> ---
> Service: LVPrcSrv is SERVICE_RUNNING
> Service: LvPr2Mon is SERVICE_RUNNING
> Internal Error: GetLoadedModuleList() - failed to find pid for process
> LWS.exe
> Logitech Software not currently running
> ------------------------------------------------------------------------
> --- End paste ---
>

I don't think the versions of software we're using, share much in common.

I don't have an LWS_Diagnostic, anywhere on C: for example.

What I did find in mine, is in a temp directory of Windows 7, the
entire installer was sitting there. That is the set of files, that
are unzipped from the large download. Important things in there, seemed
to be "msetup.exe" and "setup.ini". The "setup.ini" references 20 or
so sub-packages, contained in the installer folders in that temp
directory.

See if you can find msetup.exe, and an accompanying setup.ini . That
might give you some idea what is installed. Either the msetup.exe or
an uninstall executable in the same folder, could be the key to uninstalling.

I can find two copies of msetup.exe on the C: drive. One is in the original
temp folder, used to do the installation (last installed Dec.15). There
is a second msetup.exe, in a Logitech folder, as part of Programs. Even
if the copy in your temp is long gone, it's possible the msetup.exe is
still in some Logitech folder.

And that might not cover the driver. The driver, after all, has a separate
entry in Add/Remove. For that, the LWS_Uninstall might be the answer.
I would try cleaning up the driver remnants, after you attempt to
kill the master setup (msetup.exe), and not before.

If you could dig up the *same* version which claims to be on the computer
now, maybe you could reinstall it, then remove it.

Paul

Paul <(E-Mail Removed)> wrote:

>Terry Pinnell wrote:
>> Searching my HD for 'LWS_*' I found only one entry, for
>> C:\Program Files\Common Files\LogiShrd\LWSDiag\LWS_Diagnostic.exe
>> I ran that and paste below an extract in case it helps diagnose the
>> problem:
>>
>> --- Start paste ---
>> General system information
>> Camera Marketing Name =<!b> Unknown
>> USB VID Pid =<!b> Unknown
>> Software Version =<!b> Logitech Webcam Software / Version: 12.10.1113.0
>> CPU (x4) =<!b> Intel Pentium III Xeon processor
>> RAM =<!b> 0.00 MB
>> O.S. =<!b> Microsoft Windows XP Professional : 5.1.2600
>> ------------------------------------------------------------------------
>> Microsoft Windows XP Professional - PROCESSOR_ARCHITECTURE_INTEL
>> Win32_OperatingSystem
>> {
>> BuildNumber:2600
>> etc
>> ------------------------------------------------------------------------
>> Logitech Software information
>> ---
>> Logitech Webcam Software / Version: 12.10.1113.0
>> Searching folder: C:\WINDOWS\Temp\
>> ------------------------------------------------------------------------
>> Device information plus firmware
>> ---
>> No Logitech camera is attached to the computer.
>> ------------------------------------------------------------------------
>> VFX information (VFX must be running)
>> ---
>> Service: LVPrcSrv is SERVICE_RUNNING
>> Service: LvPr2Mon is SERVICE_RUNNING
>> Internal Error: GetLoadedModuleList() - failed to find pid for process
>> LWS.exe
>> Logitech Software not currently running
>> ------------------------------------------------------------------------
>> --- End paste ---
>>
>
>I don't think the versions of software we're using, share much in common.
>
>I don't have an LWS_Diagnostic, anywhere on C: for example.
>
>What I did find in mine, is in a temp directory of Windows 7, the
>entire installer was sitting there. That is the set of files, that
>are unzipped from the large download. Important things in there, seemed
>to be "msetup.exe" and "setup.ini". The "setup.ini" references 20 or
>so sub-packages, contained in the installer folders in that temp
>directory.
>
>See if you can find msetup.exe, and an accompanying setup.ini . That
>might give you some idea what is installed. Either the msetup.exe or
>an uninstall executable in the same folder, could be the key to uninstalling.
>
>I can find two copies of msetup.exe on the C: drive. One is in the original
>temp folder, used to do the installation (last installed Dec.15). There
>is a second msetup.exe, in a Logitech folder, as part of Programs. Even
>if the copy in your temp is long gone, it's possible the msetup.exe is
>still in some Logitech folder.

Thanks Paul. No trace of msetup.exe anywhere on any HD I'm afraid.

>And that might not cover the driver. The driver, after all, has a separate
>entry in Add/Remove. For that, the LWS_Uninstall might be the answer.
>I would try cleaning up the driver remnants, after you attempt to
>kill the master setup (msetup.exe), and not before.

If only I could find any obvious remnants! The only (many) registry
entries I've found are for the 'webcam software' which presumably displays
the Quick Capture and other controls. That is working, FWIW, so I don't
want to risk damaging it.

>If you could dig up the *same* version which claims to be on the computer
>now, maybe you could reinstall it, then remove it.

Exactly, but where on earth can it be!?

In two of my three 'Add/Remove' apps there's no entry at all for Logitech.
(Yet it can be run OK!) In the third, the built-in Control Panel app,
there's this:

http://dl.dropbox.com/u/4019461/Webcam-06.jpg

But there are no buttons to remove or repair it.

I emailed Logitech Support yesterday but so far no reply.

--
Terry, East Grinstead, UK

Terry Pinnell wrote:
> Paul <(E-Mail Removed)> wrote:
>
>> Terry Pinnell wrote:
>>> Searching my HD for 'LWS_*' I found only one entry, for
>>> C:\Program Files\Common Files\LogiShrd\LWSDiag\LWS_Diagnostic.exe
>>> I ran that and paste below an extract in case it helps diagnose the
>>> problem:
>>>
>>> --- Start paste ---
>>> General system information
>>> Camera Marketing Name =<!b> Unknown
>>> USB VID Pid =<!b> Unknown
>>> Software Version =<!b> Logitech Webcam Software / Version: 12.10.1113.0
>>> CPU (x4) =<!b> Intel Pentium III Xeon processor
>>> RAM =<!b> 0.00 MB
>>> O.S. =<!b> Microsoft Windows XP Professional : 5.1.2600
>>> ------------------------------------------------------------------------
>>> Microsoft Windows XP Professional - PROCESSOR_ARCHITECTURE_INTEL
>>> Win32_OperatingSystem
>>> {
>>> BuildNumber:2600
>>> etc
>>> ------------------------------------------------------------------------
>>> Logitech Software information
>>> ---
>>> Logitech Webcam Software / Version: 12.10.1113.0
>>> Searching folder: C:\WINDOWS\Temp\
>>> ------------------------------------------------------------------------
>>> Device information plus firmware
>>> ---
>>> No Logitech camera is attached to the computer.
>>> ------------------------------------------------------------------------
>>> VFX information (VFX must be running)
>>> ---
>>> Service: LVPrcSrv is SERVICE_RUNNING
>>> Service: LvPr2Mon is SERVICE_RUNNING
>>> Internal Error: GetLoadedModuleList() - failed to find pid for process
>>> LWS.exe
>>> Logitech Software not currently running
>>> ------------------------------------------------------------------------
>>> --- End paste ---
>>>
>> I don't think the versions of software we're using, share much in common.
>>
>> I don't have an LWS_Diagnostic, anywhere on C: for example.
>>
>> What I did find in mine, is in a temp directory of Windows 7, the
>> entire installer was sitting there. That is the set of files, that
>> are unzipped from the large download. Important things in there, seemed
>> to be "msetup.exe" and "setup.ini". The "setup.ini" references 20 or
>> so sub-packages, contained in the installer folders in that temp
>> directory.
>>
>> See if you can find msetup.exe, and an accompanying setup.ini . That
>> might give you some idea what is installed. Either the msetup.exe or
>> an uninstall executable in the same folder, could be the key to uninstalling.
>>
>> I can find two copies of msetup.exe on the C: drive. One is in the original
>> temp folder, used to do the installation (last installed Dec.15). There
>> is a second msetup.exe, in a Logitech folder, as part of Programs. Even
>> if the copy in your temp is long gone, it's possible the msetup.exe is
>> still in some Logitech folder.
>
> Thanks Paul. No trace of msetup.exe anywhere on any HD I'm afraid.
>
>> And that might not cover the driver. The driver, after all, has a separate
>> entry in Add/Remove. For that, the LWS_Uninstall might be the answer.
>> I would try cleaning up the driver remnants, after you attempt to
>> kill the master setup (msetup.exe), and not before.
>
> If only I could find any obvious remnants! The only (many) registry
> entries I've found are for the 'webcam software' which presumably displays
> the Quick Capture and other controls. That is working, FWIW, so I don't
> want to risk damaging it.
>
>> If you could dig up the *same* version which claims to be on the computer
>> now, maybe you could reinstall it, then remove it.
>
> Exactly, but where on earth can it be!?
>
> In two of my three 'Add/Remove' apps there's no entry at all for Logitech.
> (Yet it can be run OK!) In the third, the built-in Control Panel app,
> there's this:
>
> http://dl.dropbox.com/u/4019461/Webcam-06.jpg
>
> But there are no buttons to remove or repair it.
>
> I emailed Logitech Support yesterday but so far no reply.
>

You can probably find older versions on some driver site.

http://drivers.softpedia.com/get/SCA...5000-950.shtml

You'll need to dig through the stuff you've got on hand, to
better identify the possible version. For example, the package
I've got, is around 100MB. The thing listed in your control
panel is 44.30MB, but it's hard to say if that is the installer
as originally delivered, or a measure of the files actually
written to disk.

You can try this page, for some older drivers. Or even
check the version info on your installer CD.

http://logitech-en-amr.custhelp.com/...tail/a_id/3428

Paul

Paul <(E-Mail Removed)> wrote:

>Terry Pinnell wrote:
>> Paul <(E-Mail Removed)> wrote:
>>
>>> Terry Pinnell wrote:
>>>> Searching my HD for 'LWS_*' I found only one entry, for
>>>> C:\Program Files\Common Files\LogiShrd\LWSDiag\LWS_Diagnostic.exe
>>>> I ran that and paste below an extract in case it helps diagnose the
>>>> problem:
>>>>
>>>> --- Start paste ---
>>>> General system information
>>>> Camera Marketing Name =<!b> Unknown
>>>> USB VID Pid =<!b> Unknown
>>>> Software Version =<!b> Logitech Webcam Software / Version: 12.10.1113.0
>>>> CPU (x4) =<!b> Intel Pentium III Xeon processor
>>>> RAM =<!b> 0.00 MB
>>>> O.S. =<!b> Microsoft Windows XP Professional : 5.1.2600
>>>> ------------------------------------------------------------------------
>>>> Microsoft Windows XP Professional - PROCESSOR_ARCHITECTURE_INTEL
>>>> Win32_OperatingSystem
>>>> {
>>>> BuildNumber:2600
>>>> etc
>>>> ------------------------------------------------------------------------
>>>> Logitech Software information
>>>> ---
>>>> Logitech Webcam Software / Version: 12.10.1113.0
>>>> Searching folder: C:\WINDOWS\Temp\
>>>> ------------------------------------------------------------------------
>>>> Device information plus firmware
>>>> ---
>>>> No Logitech camera is attached to the computer.
>>>> ------------------------------------------------------------------------
>>>> VFX information (VFX must be running)
>>>> ---
>>>> Service: LVPrcSrv is SERVICE_RUNNING
>>>> Service: LvPr2Mon is SERVICE_RUNNING
>>>> Internal Error: GetLoadedModuleList() - failed to find pid for process
>>>> LWS.exe
>>>> Logitech Software not currently running
>>>> ------------------------------------------------------------------------
>>>> --- End paste ---
>>>>
>>> I don't think the versions of software we're using, share much in common.
>>>
>>> I don't have an LWS_Diagnostic, anywhere on C: for example.
>>>
>>> What I did find in mine, is in a temp directory of Windows 7, the
>>> entire installer was sitting there. That is the set of files, that
>>> are unzipped from the large download. Important things in there, seemed
>>> to be "msetup.exe" and "setup.ini". The "setup.ini" references 20 or
>>> so sub-packages, contained in the installer folders in that temp
>>> directory.
>>>
>>> See if you can find msetup.exe, and an accompanying setup.ini . That
>>> might give you some idea what is installed. Either the msetup.exe or
>>> an uninstall executable in the same folder, could be the key to uninstalling.
>>>
>>> I can find two copies of msetup.exe on the C: drive. One is in the original
>>> temp folder, used to do the installation (last installed Dec.15). There
>>> is a second msetup.exe, in a Logitech folder, as part of Programs. Even
>>> if the copy in your temp is long gone, it's possible the msetup.exe is
>>> still in some Logitech folder.
>>
>> Thanks Paul. No trace of msetup.exe anywhere on any HD I'm afraid.
>>
>>> And that might not cover the driver. The driver, after all, has a separate
>>> entry in Add/Remove. For that, the LWS_Uninstall might be the answer.
>>> I would try cleaning up the driver remnants, after you attempt to
>>> kill the master setup (msetup.exe), and not before.
>>
>> If only I could find any obvious remnants! The only (many) registry
>> entries I've found are for the 'webcam software' which presumably displays
>> the Quick Capture and other controls. That is working, FWIW, so I don't
>> want to risk damaging it.
>>
>>> If you could dig up the *same* version which claims to be on the computer
>>> now, maybe you could reinstall it, then remove it.
>>
>> Exactly, but where on earth can it be!?
>>
>> In two of my three 'Add/Remove' apps there's no entry at all for Logitech.
>> (Yet it can be run OK!) In the third, the built-in Control Panel app,
>> there's this:
>>
>> http://dl.dropbox.com/u/4019461/Webcam-06.jpg
>>
>> But there are no buttons to remove or repair it.
>>
>> I emailed Logitech Support yesterday but so far no reply.
>>
>
>You can probably find older versions on some driver site.
>
>http://drivers.softpedia.com/get/SCA...5000-950.shtml
>
>You'll need to dig through the stuff you've got on hand, to
>better identify the possible version. For example, the package
>I've got, is around 100MB. The thing listed in your control
>panel is 44.30MB, but it's hard to say if that is the installer
>as originally delivered, or a measure of the files actually
>written to disk.
>
>You can try this page, for some older drivers. Or even
>check the version info on your installer CD.
>
>http://logitech-en-amr.custhelp.com/...tail/a_id/3428
>

Good news! I registered on the Logitech Community Forum at
http://forums.logitech.com/
and in the forum
http://forums.logitech.com/t5/Webcam...ckcam_software
I clicked the link to
'Finding Camera Software and Drivers'
which took me to
http://forums.logitech.com/t5/Webcam...ers/td-p/92056
then to
http://logitech-en-amr.custhelp.com/...p?p_faqid=3428

There, the two separate elements were identified. (And that, BTW, IMO is
at the root of the issues I've been having. Why should users have to
manage the software in TWO chunks? Both are essential components of what
I'd call 'My Logitech Webcam software'. I don't have to do this with other
apps.) Anyway, I worked my way through to this link in the matrix at the
bottom
http://www.logitech.com/pub/techsupp...cam/lws110.exe
for the 'Logitech Webcam Software (LWS) 1.1 with Vid'
and after installing the resultant download, happily I seem to have a
working Webcam program again.

The entries in my Add/Remove app now look like this - totally obscure to
me. In fact, I'm forming the impression that this Logitech stuff is far
too complex and convoluted for mere mortals!
http://dl.dropbox.com/u/4019461/Webcam-07.jpg

That all seems at odds with the previous 'automatic' updating I described
in previous posts!

Flights and road conditions permitting, my wife and I are off to Germany
at 0700 in the morning. Unless I can find a web forum version of this
Usenet newsgroup I'll check back on 27th Dec. Meanwhile, thanks again for
sticking with me on this!

--
Terry, East Grinstead, UK