Hi: I am not able to forward messages. I have to cut and paste the body and
any images or attachements into new emails. I have double checked all
outging and incoming settings and they apprear to be correct. I have also
checked the Norton firewall and it seems to be confirgured correctly. this
is a new problem which stated a couple of weeks ago.
Any suggesttions?
Thanks,
Rich

Richrydess wrote:
> Hi: I am not able to forward messages. I have to cut and paste the
> body and any images or attachements into new emails. I have double
> checked all outging and incoming settings and they apprear to be
> correct. I have also checked the Norton firewall and it seems to be
> confirgured correctly. this is a new problem which stated a couple
> of weeks ago.

Well, could you define 'not able to forward messages'? Is the button greyed
out? Do you get an error? Does the send button not activate?

Also, what version of outlook and what kind of mail server are you using?
--
f.h.

"F.H. Muffman" wrote:

> Richrydess wrote:
> > Hi: I am not able to forward messages. I have to cut and paste the
> > body and any images or attachements into new emails. I have double
> > checked all outging and incoming settings and they apprear to be
> > correct. I have also checked the Norton firewall and it seems to be
> > confirgured correctly. this is a new problem which stated a couple
> > of weeks ago.
>
> Well, could you define 'not able to forward messages'? Is the button greyed
> out? Do you get an error? Does the send button not activate?
>
> Also, what version of outlook and what kind of mail server are you using?
> --
> f.h.
>
>
> Thanks for the reply. I have outlook 2003 sp2. The message sits in the outbook, and error message reads:


Task 'incoming.verizon.net - Sending' reported error (0x800CCC78) : 'Unable
to send the message. Please verify the e-mail address in your account
properties. The server responded: 550 5.7.1 Authentication Required'

I'm not sure but I think this problem might have begun after I updated
Norton internet security. I checked the setting and they appear ok.

Thanks for the help.
Rich

Richrydess wrote:
>
> Thanks for the reply. I have outlook 2003 sp2. The message sits in
> the outbook, and error message reads:
>
> Task 'incoming.verizon.net - Sending' reported error (0x800CCC78) :
> 'Unable to send the message. Please verify the e-mail address in your
> account properties. The server responded: 550 5.7.1 Authentication
> Required'
>
> I'm not sure but I think this problem might have begun after I updated
> Norton internet security. I checked the setting and they appear ok.

Interesting. I'm not sure I'd be thinking Norton, but, if that's what has
changed, then I would try turning off all the email hooks in Norton,
rebooting, making sure they're still off and trying to forward again. But
that's just basic troubleshooting, to undo whatever changed in whatever way
possible.

As a lark, can you try emailing yourself and then forwarding that mail?

--
f.h.