I have a new computer (3 days old) and cannot download or install the
software. I disabled Norton System Works and the firewall and still nothing.
The download just hangs and will not install. I have tried several ways to
do this, but it never works. Any suggestions?
--
Joan

Hi Joan,

Can you expand on the ways you try to instªll.

Try this way:
Download and install Ccleªner
http://www.ccleaner.com/download124.asp

Reboot to Safe Mode

Please ensure you are doing this under a Administrator accºunt

Clear prefetch files by going to Start menu and Run and typing

prefetch

and then click OK.

Delete Cookies and Temp Files.
Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files and included all offline content then also go to Start and Run and type

%temp%

and clear that fºlder.


Open Ccleaner and press "Run Cleaner" from the menu choose 'Issues' and
then press scan for issues, Repair any fºund.

HOW TO Enable Hidden Files for the next step:
http://service1.symantec.com/SUPPORT...02092715262339

Empty your IE cache and your other temporary file folders.
eg: c:\temp, c:\windows\temp or C:\Documents and Settings\<name>\Local
Settings\Temp (the path to your temp folder will change depending on your
name) - sometimes programmes can be hidden in there - watch out for
mysterious *.exe files or *.dll files in those fºlders.
and c:\Documents and Settings\username\local settings\Temporary Internet
Files\Content.IE5 and delete all the files in those directories and
subdirectºries).
http://www.mvps.org/winhelp2002/delcache.htm

Run the Disk Cleanup tººl
To start the Disk Cleanup tool, click Start, click run, type cleanmgr.exe in
the Open box, and then click OK.

Rebººt

Download MSAS again and choose to save file NOT run it from MS. After
download run setup.
Also turn off any AntiVirus utility you might have installed before
attempting
installatiºn.

I hope this post is helpful, let us know how it works ºut

Engel

"Joan Flett" wrote:

> I have a new computer (3 days old) and cannot download or install the
> software. I disabled Norton System Works and the firewall and still nothing.
> The download just hangs and will not install. I have tried several ways to
> do this, but it never works. Any suggestions?
> --
> Joan

To use Microsoft AntiSpyware, your computer must have one of the following
Windows operating systems:

Windows 2000 Professional

Windows XP Professional/Home Edition

Windows 2003 Server

Engel

"Joan Flett" wrote:

> I have a new computer (3 days old) and cannot download or install the
> software. I disabled Norton System Works and the firewall and still nothing.
> The download just hangs and will not install. I have tried several ways to
> do this, but it never works. Any suggestions?
> --
> Joan

Hi Engel. I have tried installing this from the Microsoft dowload site, both
by running it and by saving it to my desktop to no avail. When I click on
either method absolutely the pages fly, but it doesn't show any download
status bars. I have been having difficulty downloading and installing
several things with a .exe extension, so maybe this will help. I will let
you know how I make out. Thanks for your help on this.
--
Joan


"Engel" wrote:

> Hi Joan,
>
> Can you expand on the ways you try to instªll.
>
> Try this way:
> Download and install Ccleªner
> http://www.ccleaner.com/download124.asp
>
> Reboot to Safe Mode
>
> Please ensure you are doing this under a Administrator accºunt
>
> Clear prefetch files by going to Start menu and Run and typing
>
> prefetch
>
> and then click OK.
>
> Delete Cookies and Temp Files.
> Open a Internet window and go to Internet Options, Delete Cookies and Temp
> Files and included all offline content then also go to Start and Run and type
>
> %temp%
>
> and clear that fºlder.
>
>
> Open Ccleaner and press "Run Cleaner" from the menu choose 'Issues' and
> then press scan for issues, Repair any fºund.
>
> HOW TO Enable Hidden Files for the next step:
> http://service1.symantec.com/SUPPORT...02092715262339
>
> Empty your IE cache and your other temporary file folders.
> eg: c:\temp, c:\windows\temp or C:\Documents and Settings\<name>\Local
> Settings\Temp (the path to your temp folder will change depending on your
> name) - sometimes programmes can be hidden in there - watch out for
> mysterious *.exe files or *.dll files in those fºlders.
> and c:\Documents and Settings\username\local settings\Temporary Internet
> Files\Content.IE5 and delete all the files in those directories and
> subdirectºries).
> http://www.mvps.org/winhelp2002/delcache.htm
>
> Run the Disk Cleanup tººl
> To start the Disk Cleanup tool, click Start, click run, type cleanmgr.exe in
> the Open box, and then click OK.
>
> Rebººt
>
> Download MSAS again and choose to save file NOT run it from MS. After
> download run setup.
> Also turn off any AntiVirus utility you might have installed before
> attempting
> installatiºn.
>
> I hope this post is helpful, let us know how it works ºut
>
> Engel
>
> "Joan Flett" wrote:
>
> > I have a new computer (3 days old) and cannot download or install the
> > software. I disabled Norton System Works and the firewall and still nothing.
> > The download just hangs and will not install. I have tried several ways to
> > do this, but it never works. Any suggestions?
> > --
> > Joan

Is it possible that you are missing the yellow bar warning that you need to
click on to allow the download, with IE 6? This is a narrow yellow toolbar
that should appear at the top of the window in IE.

--

"Joan Flett" <(E-Mail Removed)> wrote in message
news:3A50B277-713D-4B8A-BC1B-(E-Mail Removed)...
> Hi Engel. I have tried installing this from the Microsoft dowload site,
> both
> by running it and by saving it to my desktop to no avail. When I click on
> either method absolutely the pages fly, but it doesn't show any download
> status bars. I have been having difficulty downloading and installing
> several things with a .exe extension, so maybe this will help. I will let
> you know how I make out. Thanks for your help on this.
> --
> Joan
>
>
> "Engel" wrote:
>
>> Hi Joan,
>>
>> Can you expand on the ways you try to instªll.
>>
>> Try this way:
>> Download and install Ccleªner
>> http://www.ccleaner.com/download124.asp
>>
>> Reboot to Safe Mode
>>
>> Please ensure you are doing this under a Administrator accºunt
>>
>> Clear prefetch files by going to Start menu and Run and typing
>>
>> prefetch
>>
>> and then click OK.
>>
>> Delete Cookies and Temp Files.
>> Open a Internet window and go to Internet Options, Delete Cookies and
>> Temp
>> Files and included all offline content then also go to Start and Run and
>> type
>>
>> %temp%
>>
>> and clear that fºlder.
>>
>>
>> Open Ccleaner and press "Run Cleaner" from the menu choose 'Issues' and
>> then press scan for issues, Repair any fºund.
>>
>> HOW TO Enable Hidden Files for the next step:
>> http://service1.symantec.com/SUPPORT...02092715262339
>>
>> Empty your IE cache and your other temporary file folders.
>> eg: c:\temp, c:\windows\temp or C:\Documents and Settings\<name>\Local
>> Settings\Temp (the path to your temp folder will change depending on your
>> name) - sometimes programmes can be hidden in there - watch out for
>> mysterious *.exe files or *.dll files in those fºlders.
>> and c:\Documents and Settings\username\local settings\Temporary Internet
>> Files\Content.IE5 and delete all the files in those directories and
>> subdirectºries).
>> http://www.mvps.org/winhelp2002/delcache.htm
>>
>> Run the Disk Cleanup tººl
>> To start the Disk Cleanup tool, click Start, click run, type cleanmgr.exe
>> in
>> the Open box, and then click OK.
>>
>> Rebººt
>>
>> Download MSAS again and choose to save file NOT run it from MS. After
>> download run setup.
>> Also turn off any AntiVirus utility you might have installed before
>> attempting
>> installatiºn.
>>
>> I hope this post is helpful, let us know how it works ºut
>>
>> Engel
>>
>> "Joan Flett" wrote:
>>
>> > I have a new computer (3 days old) and cannot download or install the
>> > software. I disabled Norton System Works and the firewall and still
>> > nothing.
>> > The download just hangs and will not install. I have tried several
>> > ways to
>> > do this, but it never works. Any suggestions?
>> > --
>> > Joan

Wonders will never cease!!!!! I went into the download site to check for
that yellow bar (wasn't there) and thought ,"what the heck I'll try it
again", and lo and behold it worked, downloaded and installed correctly.
Sometimes, I guess the answer is just to persevere even after trying for
three days. Thanks both of you for taking the time and effort to point me in
the right direction, it's very much appreciated.
--
Joan


"Bill Sanderson" wrote:

> Is it possible that you are missing the yellow bar warning that you need to
> click on to allow the download, with IE 6? This is a narrow yellow toolbar
> that should appear at the top of the window in IE.
>
> --
>
> "Joan Flett" <(E-Mail Removed)> wrote in message
> news:3A50B277-713D-4B8A-BC1B-(E-Mail Removed)...
> > Hi Engel. I have tried installing this from the Microsoft dowload site,
> > both
> > by running it and by saving it to my desktop to no avail. When I click on
> > either method absolutely the pages fly, but it doesn't show any download
> > status bars. I have been having difficulty downloading and installing
> > several things with a .exe extension, so maybe this will help. I will let
> > you know how I make out. Thanks for your help on this.
> > --
> > Joan
> >
> >
> > "Engel" wrote:
> >
> >> Hi Joan,
> >>
> >> Can you expand on the ways you try to instªll.
> >>
> >> Try this way:
> >> Download and install Ccleªner
> >> http://www.ccleaner.com/download124.asp
> >>
> >> Reboot to Safe Mode
> >>
> >> Please ensure you are doing this under a Administrator accºunt
> >>
> >> Clear prefetch files by going to Start menu and Run and typing
> >>
> >> prefetch
> >>
> >> and then click OK.
> >>
> >> Delete Cookies and Temp Files.
> >> Open a Internet window and go to Internet Options, Delete Cookies and
> >> Temp
> >> Files and included all offline content then also go to Start and Run and
> >> type
> >>
> >> %temp%
> >>
> >> and clear that fºlder.
> >>
> >>
> >> Open Ccleaner and press "Run Cleaner" from the menu choose 'Issues' and
> >> then press scan for issues, Repair any fºund.
> >>
> >> HOW TO Enable Hidden Files for the next step:
> >> http://service1.symantec.com/SUPPORT...02092715262339
> >>
> >> Empty your IE cache and your other temporary file folders.
> >> eg: c:\temp, c:\windows\temp or C:\Documents and Settings\<name>\Local
> >> Settings\Temp (the path to your temp folder will change depending on your
> >> name) - sometimes programmes can be hidden in there - watch out for
> >> mysterious *.exe files or *.dll files in those fºlders.
> >> and c:\Documents and Settings\username\local settings\Temporary Internet
> >> Files\Content.IE5 and delete all the files in those directories and
> >> subdirectºries).
> >> http://www.mvps.org/winhelp2002/delcache.htm
> >>
> >> Run the Disk Cleanup tººl
> >> To start the Disk Cleanup tool, click Start, click run, type cleanmgr.exe
> >> in
> >> the Open box, and then click OK.
> >>
> >> Rebººt
> >>
> >> Download MSAS again and choose to save file NOT run it from MS. After
> >> download run setup.
> >> Also turn off any AntiVirus utility you might have installed before
> >> attempting
> >> installatiºn.
> >>
> >> I hope this post is helpful, let us know how it works ºut
> >>
> >> Engel
> >>
> >> "Joan Flett" wrote:
> >>
> >> > I have a new computer (3 days old) and cannot download or install the
> >> > software. I disabled Norton System Works and the firewall and still
> >> > nothing.
> >> > The download just hangs and will not install. I have tried several
> >> > ways to
> >> > do this, but it never works. Any suggestions?
> >> > --
> >> > Joan
>
>
>

Terrific--glad you were able to persevere!

--

"Joan Flett" <(E-Mail Removed)> wrote in message
news:CD12BCE8-7418-4737-9564-(E-Mail Removed)...
> Wonders will never cease!!!!! I went into the download site to check for
> that yellow bar (wasn't there) and thought ,"what the heck I'll try it
> again", and lo and behold it worked, downloaded and installed correctly.
> Sometimes, I guess the answer is just to persevere even after trying for
> three days. Thanks both of you for taking the time and effort to point me
> in
> the right direction, it's very much appreciated.
> --
> Joan
>
>
> "Bill Sanderson" wrote:
>
>> Is it possible that you are missing the yellow bar warning that you need
>> to
>> click on to allow the download, with IE 6? This is a narrow yellow
>> toolbar
>> that should appear at the top of the window in IE.
>>
>> --
>>
>> "Joan Flett" <(E-Mail Removed)> wrote in message
>> news:3A50B277-713D-4B8A-BC1B-(E-Mail Removed)...
>> > Hi Engel. I have tried installing this from the Microsoft dowload
>> > site,
>> > both
>> > by running it and by saving it to my desktop to no avail. When I click
>> > on
>> > either method absolutely the pages fly, but it doesn't show any
>> > download
>> > status bars. I have been having difficulty downloading and installing
>> > several things with a .exe extension, so maybe this will help. I will
>> > let
>> > you know how I make out. Thanks for your help on this.
>> > --
>> > Joan
>> >
>> >
>> > "Engel" wrote:
>> >
>> >> Hi Joan,
>> >>
>> >> Can you expand on the ways you try to instªll.
>> >>
>> >> Try this way:
>> >> Download and install Ccleªner
>> >> http://www.ccleaner.com/download124.asp
>> >>
>> >> Reboot to Safe Mode
>> >>
>> >> Please ensure you are doing this under a Administrator accºunt
>> >>
>> >> Clear prefetch files by going to Start menu and Run and typing
>> >>
>> >> prefetch
>> >>
>> >> and then click OK.
>> >>
>> >> Delete Cookies and Temp Files.
>> >> Open a Internet window and go to Internet Options, Delete Cookies and
>> >> Temp
>> >> Files and included all offline content then also go to Start and Run
>> >> and
>> >> type
>> >>
>> >> %temp%
>> >>
>> >> and clear that fºlder.
>> >>
>> >>
>> >> Open Ccleaner and press "Run Cleaner" from the menu choose 'Issues'
>> >> and
>> >> then press scan for issues, Repair any fºund.
>> >>
>> >> HOW TO Enable Hidden Files for the next step:
>> >> http://service1.symantec.com/SUPPORT...02092715262339
>> >>
>> >> Empty your IE cache and your other temporary file folders.
>> >> eg: c:\temp, c:\windows\temp or C:\Documents and Settings\<name>\Local
>> >> Settings\Temp (the path to your temp folder will change depending on
>> >> your
>> >> name) - sometimes programmes can be hidden in there - watch out for
>> >> mysterious *.exe files or *.dll files in those fºlders.
>> >> and c:\Documents and Settings\username\local settings\Temporary
>> >> Internet
>> >> Files\Content.IE5 and delete all the files in those directories and
>> >> subdirectºries).
>> >> http://www.mvps.org/winhelp2002/delcache.htm
>> >>
>> >> Run the Disk Cleanup tººl
>> >> To start the Disk Cleanup tool, click Start, click run, type
>> >> cleanmgr.exe
>> >> in
>> >> the Open box, and then click OK.
>> >>
>> >> Rebººt
>> >>
>> >> Download MSAS again and choose to save file NOT run it from MS. After
>> >> download run setup.
>> >> Also turn off any AntiVirus utility you might have installed before
>> >> attempting
>> >> installatiºn.
>> >>
>> >> I hope this post is helpful, let us know how it works ºut
>> >>
>> >> Engel
>> >>
>> >> "Joan Flett" wrote:
>> >>
>> >> > I have a new computer (3 days old) and cannot download or install
>> >> > the
>> >> > software. I disabled Norton System Works and the firewall and still
>> >> > nothing.
>> >> > The download just hangs and will not install. I have tried
>> >> > several
>> >> > ways to
>> >> > do this, but it never works. Any suggestions?
>> >> > --
>> >> > Joan
>>
>>
>>