RE: Microsoft Knowledge Base Article - 246354

I am unable to install an EPSON Stylus C62 printer in W2K (SP4). I have
tried several times using BOTH the Epson installation CD & the W2K driver
package downloaded from Epson's web site. Suggestions from Epson Support
have not resolved the issue.

I just discovered the Microsoft Knowledge Base Article - 246354 that
suggests deleting the registry entries for the specific USB printer in the
following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USBPRINT

The entry for the Stylus C62 is indeed residing in the key. HOWEVER, the
system refuses to delete it. I get an error saying: "Cannot delete (named
key). Error while deleting key.'

Please advise if anyone knows how to workaround this issue.

Thanks - Blithe

Thanks Mark V:
Disconnected USB cable, rebooted & used regedt32.exe but got same result.
Error msg says:

"Reg editor could not delete the key currrently selected. The key, or one
of its subkeys does not give you DELETE access."

Of course I am the 'administrator' & I did try deleting individual subkeys
of the Stylus C62 with the same result.

MORE INFO:
I have a 2nd W2K SP4 PC & successfully installed printer & drivers on it for
the Epson Stylus C62. So, that proves this is not an Epson software issue.
I suspect that if I can find a way to execute the suggestion in Microsoft
Knowledge Base Article - 246354 I could finally install the printer on my
primary PC (an AMD Athlon XP 1700+). My older PC is a Dell Pentium III 450
Mhz

If you have any other suggestions then please advise. - Blithe






"Mark V" <(E-Mail Removed)> wrote in message
news:Xns93D19C82E687Ez9zzaQ2btw@65.82.44.187...
> Blithe wrote in news:#(E-Mail Removed):
>
> > RE: Microsoft Knowledge Base Article - 246354
> >
> > I am unable to install an EPSON Stylus C62 printer in W2K (SP4).
> > I have tried several times using BOTH the Epson installation CD &
> > the W2K driver package downloaded from Epson's web site.
> > Suggestions from Epson Support have not resolved the issue.
> >
> > I just discovered the Microsoft Knowledge Base Article - 246354
> > that suggests deleting the registry entries for the specific USB
> > printer in the following registry key:
> >
> > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USBPRINT
> >
> > The entry for the Stylus C62 is indeed residing in the key.
> > HOWEVER, the system refuses to delete it. I get an error saying:
> > "Cannot delete (named key). Error while deleting key.'
> >
> > Please advise if anyone knows how to workaround this issue.
>
> Two things. Have you disconnected the printer cable and rebooted the
> machine prior to removal efforts? Should.
> Try regedt32.exe instead of regedit.exe.
>
>

Hey! Always a pleasure to see & confirm that knowledge is power! Thank you
Mark V. Deletion accomplished.

However, although the edit allowed the New Hardware Wizard to detect the
printer, the USB printer installation issues persist. The search for a
solution does too.

Blithe




"Mark V" <(E-Mail Removed)> wrote in message
news:Xns93D1BB3D0A345z9zzaQ2btw@65.82.44.187...
> Blithe wrote in news:#(E-Mail Removed):
>
> > Thanks Mark V:
> > Disconnected USB cable, rebooted & used regedt32.exe but got same
> > result. Error msg says:
> >
> > "Reg editor could not delete the key currrently selected. The
> > key, or one of its subkeys does not give you DELETE access."
> >
> > Of course I am the 'administrator' & I did try deleting individual
> > subkeys of the Stylus C62 with the same result.
> >
> > MORE INFO:
> > I have a 2nd W2K SP4 PC & successfully installed printer & drivers
> > on it for the Epson Stylus C62. So, that proves this is not an
> > Epson software issue. I suspect that if I can find a way to
> > execute the suggestion in Microsoft Knowledge Base Article -
> > 246354 I could finally install the printer on my primary PC (an
> > AMD Athlon XP 1700+). My older PC is a Dell Pentium III 450 Mhz
> >
> > If you have any other suggestions then please advise. - Blithe
> >
> >
> >
> >
> >
> >
> > "Mark V" <(E-Mail Removed)> wrote in message
> > news:Xns93D19C82E687Ez9zzaQ2btw@65.82.44.187...
> >> Blithe wrote in news:#(E-Mail Removed):
> >>
> >> > RE: Microsoft Knowledge Base Article - 246354
> >> >
> >> > I am unable to install an EPSON Stylus C62 printer in W2K
> >> > (SP4). I have tried several times using BOTH the Epson
> >> > installation CD & the W2K driver package downloaded from
> >> > Epson's web site. Suggestions from Epson Support have not
> >> > resolved the issue.
> >> >
> >> > I just discovered the Microsoft Knowledge Base Article - 246354
> >> > that suggests deleting the registry entries for the specific
> >> > USB printer in the following registry key:
> >> >
> >> > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USBPRINT
> >> >
> >> > The entry for the Stylus C62 is indeed residing in the key.
> >> > HOWEVER, the system refuses to delete it. I get an error
> >> > saying: "Cannot delete (named key). Error while deleting key.'
> >> >
> >> > Please advise if anyone knows how to workaround this issue.
> >>
> >> Two things. Have you disconnected the printer cable and rebooted
> >> the machine prior to removal efforts? Should.
> >> Try regedt32.exe instead of regedit.exe.
>
>
> Yes. While in regedt32 highlight the Key. Then access the
> Security, Permissions
> menu. For this purpose you should be logged on as a member of the
> Administrators Group (as that is normally the Owner). Click the
> Advanced tab and Edit the permissions for Everyone to include Delete.
> Apply it and if subkeys exist also check the "Reset permission on all
> child...". When done you should be able to delete the key (and sub-
> keys/values).
>
>