(Win XP Pro SP3, Office 2007) In trying to fix a problem with updates,
Microsoft support engineers have told me (to make a long story short) to
remove office
manually.

Part of their instructions is to export the two Office keys in HKLU
....\Software and HKCU ... \Software, and then delete them.

I was able to successfully export both keys and delete the HKCU key, but
when deleting the HKLU key I got the message to the effect, "Key not deleted
key, error in key". The problem is with the Actions\{long number} subkey.
I've tried setting all values to 0 or deleting them. Importing the deleting
the key again, and turning off the Office Engine service. Nothing helped and
I thought maybe someone here might have an answer, otherwise I'll probably
have to wait until Monday to get an answer from MS support. I notice that
Scanreg is no longer available. Is there another similar program for fixing
the XP Registry?

JimG used his keyboard to write :
> (Win XP Pro SP3, Office 2007) In trying to fix a problem with updates,
> Microsoft support engineers have told me (to make a long story short) to
> remove office
> manually.
>
> Part of their instructions is to export the two Office keys in HKLU
> ...\Software and HKCU ... \Software, and then delete them.
>
> I was able to successfully export both keys and delete the HKCU key, but
> when deleting the HKLU key I got the message to the effect, "Key not deleted
> key, error in key". The problem is with the Actions\{long number} subkey.
> I've tried setting all values to 0 or deleting them. Importing the deleting
> the key again, and turning off the Office Engine service. Nothing helped and
> I thought maybe someone here might have an answer, otherwise I'll probably
> have to wait until Monday to get an answer from MS support. I notice that
> Scanreg is no longer available. Is there another similar program for fixing
> the XP Registry?

Fix a corrupt Registry (part 1)
http://supportpcs.co.uk/index.php?op...=126&Itemid=30
http://supportpcs.co.uk/index.php?op...=127&Itemid=30
http://www.larshederer.homepage.t-on...runt/erunt.txt

JimG formulated on Saturday :
> (Win XP Pro SP3, Office 2007) In trying to fix a problem with updates,
> Microsoft support engineers have told me (to make a long story short) to
> remove office manually.

uninstall office manually
http://www.google.com.au/search?hl=e...G=Search&meta=

> "Key not deleted, error in key".

Error While Deleting Key
http://www.google.com.au/search?hl=e...G=Search&meta=

Make sure that you have permission to delete the key, highlight the key
then click on the Edit menu.

John

JimG wrote:
> (Win XP Pro SP3, Office 2007) In trying to fix a problem with updates,
> Microsoft support engineers have told me (to make a long story short) to
> remove office
> manually.
>
> Part of their instructions is to export the two Office keys in HKLU
> ...\Software and HKCU ... \Software, and then delete them.
>
> I was able to successfully export both keys and delete the HKCU key, but
> when deleting the HKLU key I got the message to the effect, "Key not deleted
> key, error in key". The problem is with the Actions\{long number} subkey.
> I've tried setting all values to 0 or deleting them. Importing the deleting
> the key again, and turning off the Office Engine service. Nothing helped and
> I thought maybe someone here might have an answer, otherwise I'll probably
> have to wait until Monday to get an answer from MS support. I notice that
> Scanreg is no longer available. Is there another similar program for fixing
> the XP Registry?
>

I get "Modify" rather than edit. In any event it appears that I can
modify/delete all the values in the string. Maybe there's nothing wrong with
the key and XP/office just doesn't want me to delete it. Perhaps I should
just ignore it and proceed with the re-intall, do you think? (The word
"error" maybe spurious.)

Jim


"John John - MVP" wrote:

> Make sure that you have permission to delete the key, highlight the key
> then click on the Edit menu.
>
> John
>
> JimG wrote:
> > (Win XP Pro SP3, Office 2007) In trying to fix a problem with updates,
> > Microsoft support engineers have told me (to make a long story short) to
> > remove office
> > manually.
> >
> > Part of their instructions is to export the two Office keys in HKLU
> > ...\Software and HKCU ... \Software, and then delete them.
> >
> > I was able to successfully export both keys and delete the HKCU key, but
> > when deleting the HKLU key I got the message to the effect, "Key not deleted
> > key, error in key". The problem is with the Actions\{long number} subkey.
> > I've tried setting all values to 0 or deleting them. Importing the deleting
> > the key again, and turning off the Office Engine service. Nothing helped and
> > I thought maybe someone here might have an answer, otherwise I'll probably
> > have to wait until Monday to get an answer from MS support. I notice that
> > Scanreg is no longer available. Is there another similar program for fixing
> > the XP Registry?
> >
>

Click on Edit on the Main menu, at the very top of the Regedit window.
From there you can edit the permissions on the key.

John

JimG wrote:
> I get "Modify" rather than edit. In any event it appears that I can
> modify/delete all the values in the string. Maybe there's nothing wrong with
> the key and XP/office just doesn't want me to delete it. Perhaps I should
> just ignore it and proceed with the re-intall, do you think? (The word
> "error" maybe spurious.)
>
> Jim
>
>
> "John John - MVP" wrote:
>
>> Make sure that you have permission to delete the key, highlight the key
>> then click on the Edit menu.
>>
>> John
>>
>> JimG wrote:
>>> (Win XP Pro SP3, Office 2007) In trying to fix a problem with updates,
>>> Microsoft support engineers have told me (to make a long story short) to
>>> remove office
>>> manually.
>>>
>>> Part of their instructions is to export the two Office keys in HKLU
>>> ...\Software and HKCU ... \Software, and then delete them.
>>>
>>> I was able to successfully export both keys and delete the HKCU key, but
>>> when deleting the HKLU key I got the message to the effect, "Key not deleted
>>> key, error in key". The problem is with the Actions\{long number} subkey.
>>> I've tried setting all values to 0 or deleting them. Importing the deleting
>>> the key again, and turning off the Office Engine service. Nothing helped and
>>> I thought maybe someone here might have an answer, otherwise I'll probably
>>> have to wait until Monday to get an answer from MS support. I notice that
>>> Scanreg is no longer available. Is there another similar program for fixing
>>> the XP Registry?
>>>

Yes, I do have full control permissions

"John John - MVP" wrote:

> Click on Edit on the Main menu, at the very top of the Regedit window.
> From there you can edit the permissions on the key.
>
> John
>
> JimG wrote:
> > I get "Modify" rather than edit. In any event it appears that I can
> > modify/delete all the values in the string. Maybe there's nothing wrong with
> > the key and XP/office just doesn't want me to delete it. Perhaps I should
> > just ignore it and proceed with the re-intall, do you think? (The word
> > "error" maybe spurious.)
> >
> > Jim
> >
> >
> > "John John - MVP" wrote:
> >
> >> Make sure that you have permission to delete the key, highlight the key
> >> then click on the Edit menu.
> >>
> >> John
> >>
> >> JimG wrote:
> >>> (Win XP Pro SP3, Office 2007) In trying to fix a problem with updates,
> >>> Microsoft support engineers have told me (to make a long story short) to
> >>> remove office
> >>> manually.
> >>>
> >>> Part of their instructions is to export the two Office keys in HKLU
> >>> ...\Software and HKCU ... \Software, and then delete them.
> >>>
> >>> I was able to successfully export both keys and delete the HKCU key, but
> >>> when deleting the HKLU key I got the message to the effect, "Key not deleted
> >>> key, error in key". The problem is with the Actions\{long number} subkey.
> >>> I've tried setting all values to 0 or deleting them. Importing the deleting
> >>> the key again, and turning off the Office Engine service. Nothing helped and
> >>> I thought maybe someone here might have an answer, otherwise I'll probably
> >>> have to wait until Monday to get an answer from MS support. I notice that
> >>> Scanreg is no longer available. Is there another similar program for fixing
> >>> the XP Registry?
> >>>
>

Try deleting the key with reg.exe or RegDelNull.
(Using the command window or the Run box)

----------------------------------------
reg delete "HKCU\Path To\Registry Key"
----------------------------------------
Deleting an undeletable registry key using SysInternals'
RegDelNull:

"This command-line utility searches for and deletes
Registry keys that contain embedded-null characters
that are undeleteable using standard Registry-editing
tools."

RegDelNull 44 KB (Freeware)
Info: http://technet.microsoft.com/en-us/s.../bb897448.aspx
Download: http://download.sysinternals.com/Files/Regdelnull.zip

Usage:

regdelnull <path> [-s] [-r]

path Registry path e.g. HKLM\SOFTWARE\
-s Recurse into subkeys

Example:

regdelnull -s HKLM\SOFTWARE\Classes\CLSID\{54955D07-73DF-4592-9A0F-C9D63E9360D2}
----------------------------------------

What is HKLU?


ju.c


"JimG" <(E-Mail Removed)> wrote in message news:54004C76-D2FF-4EC3-98CA-(E-Mail Removed)...
> (Win XP Pro SP3, Office 2007) In trying to fix a problem with updates,
> Microsoft support engineers have told me (to make a long story short) to
> remove office
> manually.
>
> Part of their instructions is to export the two Office keys in HKLU
> ...\Software and HKCU ... \Software, and then delete them.
>
> I was able to successfully export both keys and delete the HKCU key, but
> when deleting the HKLU key I got the message to the effect, "Key not deleted
> key, error in key". The problem is with the Actions\{long number} subkey.
> I've tried setting all values to 0 or deleting them. Importing the deleting
> the key again, and turning off the Office Engine service. Nothing helped and
> I thought maybe someone here might have an answer, otherwise I'll probably
> have to wait until Monday to get an answer from MS support. I notice that
> Scanreg is no longer available. Is there another similar program for fixing
> the XP Registry?
>

one method you can
use is to

delete the office program
folder from the disk.

then run a reg cleaner
like "eusing"

the cleaner will reconcile
every registry key to the
targets files on the disk.

so if there is no office folder
and files on the disk,

then any registry keys that
were targeting those files
will be 'invalid" and you can
simply delete them.

I am a bit surprised that the
microsoft engineers could
not help you with the issue
and it is unclear if their
suggestion "will" fix the
problem.

perhaps, it would be a good
time for them to make a
dedicated "uninstaller" which
can clean up a dirty registry
with orphaned office keys.
--
db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @hotmail.com
"share the nirvana" - dbZen

~~~~~~~~~~~~~~~~~~
>
>

"JimG" <(E-Mail Removed)> wrote in message
news:54004C76-D2FF-4EC3-98CA-(E-Mail Removed)...
> (Win XP Pro SP3, Office 2007) In trying to fix a problem with updates,
> Microsoft support engineers have told me (to make a long story short) to
> remove office
> manually.
>
> Part of their instructions is to export the two Office keys in HKLU
> ...\Software and HKCU ... \Software, and then delete them.
>
> I was able to successfully export both keys and delete the HKCU key, but
> when deleting the HKLU key I got the message to the effect, "Key not
> deleted
> key, error in key". The problem is with the Actions\{long number} subkey.
> I've tried setting all values to 0 or deleting them. Importing the
> deleting
> the key again, and turning off the Office Engine service. Nothing helped
> and
> I thought maybe someone here might have an answer, otherwise I'll probably
> have to wait until Monday to get an answer from MS support. I notice that
> Scanreg is no longer available. Is there another similar program for
> fixing
> the XP Registry?
>

I'm sorry, typo, not HKLU, HKLM (local machine).

Thank you all very much for your assistance.

"ju.c" wrote:

> Try deleting the key with reg.exe or RegDelNull.
> (Using the command window or the Run box)
>
> ----------------------------------------
> reg delete "HKCU\Path To\Registry Key"
> ----------------------------------------
> Deleting an undeletable registry key using SysInternals'
> RegDelNull:
>
> "This command-line utility searches for and deletes
> Registry keys that contain embedded-null characters
> that are undeleteable using standard Registry-editing
> tools."
>
> RegDelNull 44 KB (Freeware)
> Info: http://technet.microsoft.com/en-us/s.../bb897448.aspx
> Download: http://download.sysinternals.com/Files/Regdelnull.zip
>
> Usage:
>
> regdelnull <path> [-s] [-r]
>
> path Registry path e.g. HKLM\SOFTWARE\
> -s Recurse into subkeys
>
> Example:
>
> regdelnull -s HKLM\SOFTWARE\Classes\CLSID\{54955D07-73DF-4592-9A0F-C9D63E9360D2}
> ----------------------------------------
>
> What is HKLU?
>
>
> ju.c
>
>
> "JimG" <(E-Mail Removed)> wrote in message news:54004C76-D2FF-4EC3-98CA-(E-Mail Removed)...
> > (Win XP Pro SP3, Office 2007) In trying to fix a problem with updates,
> > Microsoft support engineers have told me (to make a long story short) to
> > remove office
> > manually.
> >
> > Part of their instructions is to export the two Office keys in HKLU
> > ...\Software and HKCU ... \Software, and then delete them.
> >
> > I was able to successfully export both keys and delete the HKCU key, but
> > when deleting the HKLU key I got the message to the effect, "Key not deleted
> > key, error in key". The problem is with the Actions\{long number} subkey.
> > I've tried setting all values to 0 or deleting them. Importing the deleting
> > the key again, and turning off the Office Engine service. Nothing helped and
> > I thought maybe someone here might have an answer, otherwise I'll probably
> > have to wait until Monday to get an answer from MS support. I notice that
> > Scanreg is no longer available. Is there another similar program for fixing
> > the XP Registry?
> >
>