I can't delete email messages from Outlook, nor can I move them to the
"delete" file. Appreciate suggestions in as non-technical language as
possible.

Thanks so much for any help.

Are you referring to Outlook, part of Microsoft Office (version?), or
Outlook Express (version?)?

--

Jon Kennedy, MS MVP/IE
Charlotte, NC, USA
(E-Mail Removed)


"carcie" <(E-Mail Removed)> wrote in message
news:9E4D95FB-7B1B-46A0-BFCE-(E-Mail Removed)...
>I can't delete email messages from Outlook, nor can I move them to the
> "delete" file. Appreciate suggestions in as non-technical language as
> possible.
>
> Thanks so much for any help.

Jon, it is Outlook Express 6--I believe it is part of Microsoft Office, the
package that came with the computer when we purchased it (within the year).
Is there a way to ascertain for sure?

Interestingly, I sent a message to my son (who is in computer security) and
he has never heard of this problem. Leave it to me to invent a new problem.

Any assistance you can give me will be most gratefully received.

Thanks

"Jon Kennedy" wrote:

> Are you referring to Outlook, part of Microsoft Office (version?), or
> Outlook Express (version?)?
>
> --
>
> Jon Kennedy, MS MVP/IE
> Charlotte, NC, USA
> (E-Mail Removed)
>
>
> "carcie" <(E-Mail Removed)> wrote in message
> news:9E4D95FB-7B1B-46A0-BFCE-(E-Mail Removed)...
> >I can't delete email messages from Outlook, nor can I move them to the
> > "delete" file. Appreciate suggestions in as non-technical language as
> > possible.
> >
> > Thanks so much for any help.
>
>
>

In the mail program that's causing your problem, go to Help...About to see
what program you are using.

Differences between Outlook and Outlook Express
http://support.microsoft.com/kb/257824/en-us

If you are using OE6....

Post this issue to an OE6 specific newsgroup:

Newsreader link:
news://msnews.microsoft.com/microsof...outlookexpress
Web link:
http://www.microsoft.com/communities...outlookexpress


OE General newsgroup:

Newsreader link:
news://msnews.microsoft.com/microsof...xpress.general
Web link:
http://www.microsoft.com/communities...xpress.general

If OE6, then it's probably a damaged outbox.dbx file that is causing your
problem:

Why can't I delete messages inside OE?
http://insideoe.tomsterdam.com/faqs/why.htm#cantdel

How to find that folder:
http://insideoe.tomsterdam.com/files/store.htm


--

Jon Kennedy, MS MVP/IE
Charlotte, NC, USA
(E-Mail Removed)


"carcie" <(E-Mail Removed)> wrote in message
news:07008FF7-2318-4BF7-9338-(E-Mail Removed)...
> Jon, it is Outlook Express 6--I believe it is part of Microsoft Office,
> the
> package that came with the computer when we purchased it (within the
> year).
> Is there a way to ascertain for sure?
>
> Interestingly, I sent a message to my son (who is in computer security)
> and
> he has never heard of this problem. Leave it to me to invent a new
> problem.
>
> Any assistance you can give me will be most gratefully received.
>
> Thanks
>

I followed your instructions, and this is exactly what I saw there. Hope
this is the answer!

Outlook Express 6
6.00.2900.2180 (xpsp __sp2 __rtm.040803-2158)

Copyrighted by microsoft 2004. I keep getting a message: can't connect to
smtp after 60 seconds, then a verizon message pops up stating that there is a
problem, and that I should click "repair now"--and then, when I do this, it
connects to "quick support", and after a few minutes, reports an error and
that it won't go through. I tried what someone suggested: installled
Firefox, to see if my Verizon email can be accessed there--and initially, all
seemed well. Now, today I am getting a message there about not being able to
connect to server, although I can delete messages there.

"Jon Kennedy" wrote:

> In the mail program that's causing your problem, go to Help...About to see
> what program you are using.
>
> Differences between Outlook and Outlook Express
> http://support.microsoft.com/kb/257824/en-us
>
> If you are using OE6....
>
> Post this issue to an OE6 specific newsgroup:
>
> Newsreader link:
> news://msnews.microsoft.com/microsof...outlookexpress
> Web link:
> http://www.microsoft.com/communities...outlookexpress
>
>
> OE General newsgroup:
>
> Newsreader link:
> news://msnews.microsoft.com/microsof...xpress.general
> Web link:
> http://www.microsoft.com/communities...xpress.general
>
> If OE6, then it's probably a damaged outbox.dbx file that is causing your
> problem:
>
> Why can't I delete messages inside OE?
> http://insideoe.tomsterdam.com/faqs/why.htm#cantdel
>
> How to find that folder:
> http://insideoe.tomsterdam.com/files/store.htm
>
>
> --
>
> Jon Kennedy, MS MVP/IE
> Charlotte, NC, USA
> (E-Mail Removed)
>
>
> "carcie" <(E-Mail Removed)> wrote in message
> news:07008FF7-2318-4BF7-9338-(E-Mail Removed)...
> > Jon, it is Outlook Express 6--I believe it is part of Microsoft Office,
> > the
> > package that came with the computer when we purchased it (within the
> > year).
> > Is there a way to ascertain for sure?
> >
> > Interestingly, I sent a message to my son (who is in computer security)
> > and
> > he has never heard of this problem. Leave it to me to invent a new
> > problem.
> >
> > Any assistance you can give me will be most gratefully received.
> >
> > Thanks
> >
>
>
>

Situation has changed, in that now I can delete SOME email messages --
usually after 5-6, no more will delete--and one persistently will NOT delete
or move, no matter how often I try. Makes absolutely no sense to me. Thanks
for any suggestions,

CAH

"carcie" wrote:

> I can't delete email messages from Outlook, nor can I move them to the
> "delete" file. Appreciate suggestions in as non-technical language as
> possible.
>
> Thanks so much for any help.

Outlook (OL) or Outlook Express (OE)?

Try posting instead to...

OL-specific newsgroup:
news://msnews.microsoft.com/microsof...utlook.general
OE-specific newsgroup:
news://msnews.microsoft.com/microsof...xpress.general
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

carcie wrote:
> Situation has changed, in that now I can delete SOME email messages --
> usually after 5-6, no more will delete--and one persistently will NOT
> delete
> or move, no matter how often I try. Makes absolutely no sense to me.
> Thanks for any suggestions,
>
> "carcie" wrote:
>> I can't delete email messages from Outlook, nor can I move them to the
>> "delete" file. Appreciate suggestions in as non-technical language as
>> possible.

Your Deleted Items.dbx file for OE may be corrupted or damaged. See this
site for where to find it:
http://www.insideoe.com/files/store.htm Close OE, delete that file, and
when you start OE again, it will be automatically recreated as empty. Sorry
for not getting back to you sooner - I lost track of this thread.

If you are still having problems, post this issue to the OE newsgroup:

Newsreader link:
news://msnews.microsoft.com/microsof...outlookexpress
Web link:
http://www.microsoft.com/communities...outlookexpress


OE General newsgroup:

Newsreader link:
news://msnews.microsoft.com/microsof...xpress.general
Web link:
http://www.microsoft.com/communities...xpress.general


--

Jon Kennedy, MS MVP/IE
Charlotte, NC, USA
(E-Mail Removed)


"carcie" <(E-Mail Removed)> wrote in message
news:6CB7C8AC-293F-4A43-963E-(E-Mail Removed)...
>I followed your instructions, and this is exactly what I saw there. Hope
> this is the answer!
>
> Outlook Express 6
> 6.00.2900.2180 (xpsp __sp2 __rtm.040803-2158)
>
> Copyrighted by microsoft 2004. I keep getting a message: can't connect
> to
> smtp after 60 seconds, then a verizon message pops up stating that there
> is a
> problem, and that I should click "repair now"--and then, when I do this,
> it
> connects to "quick support", and after a few minutes, reports an error and
> that it won't go through. I tried what someone suggested: installled
> Firefox, to see if my Verizon email can be accessed there--and initially,
> all
> seemed well. Now, today I am getting a message there about not being able
> to
> connect to server, although I can delete messages there.
>

Followed the suggested link--and confess that about 1/5 of it made sense to
me. At least I think I might be on the trail of the problem! Do you
recommend use of the registry cleaners on the left of the page? Seems like
they should address the problem--if I am correct. Are there dangers inherent
in using them? There is one particular email that simply will NOT delete,
nor move, no matter what action taken. Others--sporadic. I'm also taking
all the email subscriptions out of Outlook that are not regularly used.
Simplify a bit.

Thank you so much for your response.

"carcie" wrote:

> I followed your instructions, and this is exactly what I saw there. Hope
> this is the answer!
>
> Outlook Express 6
> 6.00.2900.2180 (xpsp __sp2 __rtm.040803-2158)
>
> Copyrighted by microsoft 2004. I keep getting a message: can't connect to
> smtp after 60 seconds, then a verizon message pops up stating that there is a
> problem, and that I should click "repair now"--and then, when I do this, it
> connects to "quick support", and after a few minutes, reports an error and
> that it won't go through. I tried what someone suggested: installled
> Firefox, to see if my Verizon email can be accessed there--and initially, all
> seemed well. Now, today I am getting a message there about not being able to
> connect to server, although I can delete messages there.
>
> "Jon Kennedy" wrote:
>
> > In the mail program that's causing your problem, go to Help...About to see
> > what program you are using.
> >
> > Differences between Outlook and Outlook Express
> > http://support.microsoft.com/kb/257824/en-us
> >
> > If you are using OE6....
> >
> > Post this issue to an OE6 specific newsgroup:
> >
> > Newsreader link:
> > news://msnews.microsoft.com/microsof...outlookexpress
> > Web link:
> > http://www.microsoft.com/communities...outlookexpress
> >
> >
> > OE General newsgroup:
> >
> > Newsreader link:
> > news://msnews.microsoft.com/microsof...xpress.general
> > Web link:
> > http://www.microsoft.com/communities...xpress.general
> >
> > If OE6, then it's probably a damaged outbox.dbx file that is causing your
> > problem:
> >
> > Why can't I delete messages inside OE?
> > http://insideoe.tomsterdam.com/faqs/why.htm#cantdel
> >
> > How to find that folder:
> > http://insideoe.tomsterdam.com/files/store.htm
> >
> >
> > --
> >
> > Jon Kennedy, MS MVP/IE
> > Charlotte, NC, USA
> > (E-Mail Removed)
> >
> >
> > "carcie" <(E-Mail Removed)> wrote in message
> > news:07008FF7-2318-4BF7-9338-(E-Mail Removed)...
> > > Jon, it is Outlook Express 6--I believe it is part of Microsoft Office,
> > > the
> > > package that came with the computer when we purchased it (within the
> > > year).
> > > Is there a way to ascertain for sure?
> > >
> > > Interestingly, I sent a message to my son (who is in computer security)
> > > and
> > > he has never heard of this problem. Leave it to me to invent a new
> > > problem.
> > >
> > > Any assistance you can give me will be most gratefully received.
> > >
> > > Thanks
> > >
> >
> >
> >