i think i have a malware. system restore will not work OR shut off. when
trying to d/l any help programs, they will not d/l. any advise, please?

"pilldr" wrote:

> i think i have a malware. system restore will not work OR shut off. when
> trying to d/l any help programs, they will not d/l. any advise, please?

Download Malwarebytes and Spybot Search and Destroy to a different computer,
copy to a flash drive, then place the flash drive into the affected computer.
Copy to hard disk and run from there. See if that cleans it up enough to turn
off System Restore. Reboot the computer and see if you can connect to the
internet. Visit Elephantboycomputers.com and follow the malware removal
instructions there. When the machine is cleaned up then turn System Restore
back on.

http://www.google.com/search?hl=en&q...q=1&oq=malware

pilldr wrote:

> i think i have a malware. system restore will not work OR shut off. when
> trying to d/l any help programs, they will not d/l. any advise, please?

Mark's advice may or may not work--it depends on the infestation. If you
find you cannot install or run any malware or A/V programs, you will need to
slave up the infected hard drive to another clean computer and use its A/V
and malware programs to partially clean the infected drive. This method
will not clean the registry entries but it should get rid of enough files
that you can run the malware programs on your PC.

--
Regards

Ron Badour
MS MVP
Windows Desktop Experience


"pilldr" <(E-Mail Removed)> wrote in message
news:198AE716-B33E-43AC-BFFE-(E-Mail Removed)...
>i think i have a malware. system restore will not work OR shut off. when
> trying to d/l any help programs, they will not d/l. any advise, please?

thanks! where can i find that program?

"Mark Adams" wrote:

>
>
> "pilldr" wrote:
>
> > i think i have a malware. system restore will not work OR shut off. when
> > trying to d/l any help programs, they will not d/l. any advise, please?
>
> Download Malwarebytes and Spybot Search and Destroy to a different computer,
> copy to a flash drive, then place the flash drive into the affected computer.
> Copy to hard disk and run from there. See if that cleans it up enough to turn
> off System Restore. Reboot the computer and see if you can connect to the
> internet. Visit Elephantboycomputers.com and follow the malware removal
> instructions there. When the machine is cleaned up then turn System Restore
> back on.

http://www.download.com/Malwarebytes...dlPid=10997763


--
Regards

Ron Badour
MS MVP
Windows Desktop Experience


"pilldr" <(E-Mail Removed)> wrote in message
news:5E5BB6F8-BD7A-4E8A-8625-(E-Mail Removed)...
> thanks! where can i find that program?
>
> "Mark Adams" wrote:
>
>>
>>
>> "pilldr" wrote:
>>
>> > i think i have a malware. system restore will not work OR shut off.
>> > when
>> > trying to d/l any help programs, they will not d/l. any advise, please?
>>
>> Download Malwarebytes and Spybot Search and Destroy to a different
>> computer,
>> copy to a flash drive, then place the flash drive into the affected
>> computer.
>> Copy to hard disk and run from there. See if that cleans it up enough to
>> turn
>> off System Restore. Reboot the computer and see if you can connect to the
>> internet. Visit Elephantboycomputers.com and follow the malware removal
>> instructions there. When the machine is cleaned up then turn System
>> Restore
>> back on.

ok did that. put a shrtcut on desktop. double clicked it and i get this
message " the drive or network connection refers to is unavailable. make sure
disk is properly inserted and try again" i have tried 3 times and get same
message.

"Ron Badour" wrote:

> http://www.download.com/Malwarebytes...dlPid=10997763
>
>
> --
> Regards
>
> Ron Badour
> MS MVP
> Windows Desktop Experience
>
>
> "pilldr" <(E-Mail Removed)> wrote in message
> news:5E5BB6F8-BD7A-4E8A-8625-(E-Mail Removed)...
> > thanks! where can i find that program?
> >
> > "Mark Adams" wrote:
> >
> >>
> >>
> >> "pilldr" wrote:
> >>
> >> > i think i have a malware. system restore will not work OR shut off.
> >> > when
> >> > trying to d/l any help programs, they will not d/l. any advise, please?
> >>
> >> Download Malwarebytes and Spybot Search and Destroy to a different
> >> computer,
> >> copy to a flash drive, then place the flash drive into the affected
> >> computer.
> >> Copy to hard disk and run from there. See if that cleans it up enough to
> >> turn
> >> off System Restore. Reboot the computer and see if you can connect to the
> >> internet. Visit Elephantboycomputers.com and follow the malware removal
> >> instructions there. When the machine is cleaned up then turn System
> >> Restore
> >> back on.
>
>
>

i will go out and buy software to get rid if this if you can suggest what i
should buy.please? thanks,larry

"Ron Badour" wrote:

> Mark's advice may or may not work--it depends on the infestation. If you
> find you cannot install or run any malware or A/V programs, you will need to
> slave up the infected hard drive to another clean computer and use its A/V
> and malware programs to partially clean the infected drive. This method
> will not clean the registry entries but it should get rid of enough files
> that you can run the malware programs on your PC.
>
> --
> Regards
>
> Ron Badour
> MS MVP
> Windows Desktop Experience
>
>
> "pilldr" <(E-Mail Removed)> wrote in message
> news:198AE716-B33E-43AC-BFFE-(E-Mail Removed)...
> >i think i have a malware. system restore will not work OR shut off. when
> > trying to d/l any help programs, they will not d/l. any advise, please?
>
>
>

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

pilldr wrote:
> i think i have a malware. system restore will not work OR shut off. when
> trying to d/l any help programs, they will not d/l. any advise, please?

On May 7, 4:13*pm, pilldr <pil...@discussions.microsoft.com> wrote:
> i think i have a malware. system restore will not work OR shut off. when
> trying to d/l any help programs, they will not d/l. any advise, please?

Try that Malwarebytes first.

Some clever malwares will infect you and then fix it so you can't do a
System Restore.

Your topic is cannot download from m/s. If m/s means Microsoft you
will often/always have difficulties on their download site
(updates,etc.) unless you use their swell Internet Explorer product.
So if you are using something like Firefox to download from Microsoft,
you need to communicate with their download site using IE usually
(reading stuff is fine with Firefox).