See if this helps
http://support.microsoft.com/default...b;EN-US;820575
"ilene" <(E-Mail Removed)> wrote in message
news:03f101c3d4af$b3ba6b50$(E-Mail Removed)...
> When user clicks on the "Customize Outlook Today" button,
> noting happens. I upgraded his OUtlook 2000 to SP3. Did
> a fix and repair. And renamed the outwvw.dll file to
> outwvw.old
>
> when you go to properties of outlook today from the folder
> list - home page tab - the restore defaults is grayed out.
>
> any help is greatly appreciated.
>