Periodically, users running Word2000 via a W2K terminal server (and Citrix
Metaframe), will get hit with the errors detailed in the Knowledge Base
article Q302629 just after opening an existing document. I've worked
through methods 2 & 3 of fixing the problem to no avail. I haven't looked
at the data subkey fix (in method 1) cause I've not been successful in
finding the registry keys for the affected users. Has anyone beat their
head up against this problem before and can recommend any course of action?
I've already posted this to microsoft.public.word.application.errors.
Thanks

The location of the Data subkey for an individual user should be:
HKCU\Software\Microsoft\Office\8.0\Word\Data

But since this problem is affecting several users, you might have
to delete the shadow key in the Terminal Services section of the
HKLM part of the registry, i.e. in HKEY_LOCAL_MACHINE\Software
\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install
\Software

Then rename normal.dot and then recreate the shadow key by
starting Word as administrator while you're in install mode.
Since you thereby update the timestamp on the shadow key, all
users will get a fresh copy of the shadow key into their HKCU part
of the registry, so you won't have to delete all individual \Data
subkeys.

Warning: I've never done this specific operation, make a full
backup before you do this!

For more information about the shadow area of the registry, see:

297379 - Programs Can Revert to the Default Settings on Terminal
Server
http://support.microsoft.com/?kbid=297379

--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup ---

"Buzz Fenner" <(E-Mail Removed)> wrote in
news:#(E-Mail Removed):

> Periodically, users running Word2000 via a W2K terminal server
> (and Citrix Metaframe), will get hit with the errors detailed in
> the Knowledge Base article Q302629 just after opening an
> existing document. I've worked through methods 2 & 3 of fixing
> the problem to no avail. I haven't looked at the data subkey
> fix (in method 1) cause I've not been successful in finding the
> registry keys for the affected users. Has anyone beat their
> head up against this problem before and can recommend any course
> of action? I've already posted this to
> microsoft.public.word.application.errors. Thanks

No garantuees here, because I have never done this before, but I think that
if you start Word in install mode and make some change on the Tools -
Options menu, the Data subkey will be created in the shadow area of the
registry. You probably never made any changes in the settings under the
Tool menu in Word (in install mode), so that's why the Data key wasn't
created to begin with).

After that, all users should get an updated Data key (since the timestamp
on the shadow area is newer than their own Data key).

If that doesn't work, you could delete all users Data subkey, but if you
have a lot of users, that'll be a pain.

Please repost here to tell us all if this works!

--
Vera Noest
MCSE,CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
*----------- Please reply in newsgroup -------------*

"Buzz Fenner" <(E-Mail Removed)> wrote in
news:#(E-Mail Removed):

> I checked the registry and found the data subkey in HKCU but it did
> not exist in the shadow key location. If I understand the shadow key
> correctly, I should have found it under
> HKLM\Software\Microsoft\Windows NT\Current Version\Terminal
> Server\Install\Software\Microsoft\Office\9.0\Word (the HKCU data
> subkey was found under the \9.0\ & not the \8.0\). Would renaming
> normal.dot and going into install mode create this key since it looks
> as if I do not have it? Thanks for the help.
>
> "Vera Noest [MVP]" <(E-Mail Removed)> wrote in
> message news:Xns93C6DF127BAveranoesthemutforsse@207.46.248.16...
>> The location of the Data subkey for an individual user should be:
>> HKCU\Software\Microsoft\Office\8.0\Word\Data
>>
>> But since this problem is affecting several users, you might have
>> to delete the shadow key in the Terminal Services section of the
>> HKLM part of the registry, i.e. in HKEY_LOCAL_MACHINE\Software
>> \Microsoft\Windows NT\CurrentVersion\Terminal Server\Install
>> \Software
>>
>> Then rename normal.dot and then recreate the shadow key by
>> starting Word as administrator while you're in install mode.
>> Since you thereby update the timestamp on the shadow key, all
>> users will get a fresh copy of the shadow key into their HKCU part
>> of the registry, so you won't have to delete all individual \Data
>> subkeys.
>>
>> Warning: I've never done this specific operation, make a full
>> backup before you do this!
>>
>> For more information about the shadow area of the registry, see:
>>
>> 297379 - Programs Can Revert to the Default Settings on Terminal
>> Server
>> http://support.microsoft.com/?kbid=297379
>>
>> --
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> http://hem.fyristorg.com/vera/IT
>> --- please respond in newsgroup ---
>>
>> "Buzz Fenner" <(E-Mail Removed)> wrote in
>> news:#(E-Mail Removed):
>>
>> > Periodically, users running Word2000 via a W2K terminal server
>> > (and Citrix Metaframe), will get hit with the errors detailed in
>> > the Knowledge Base article Q302629 just after opening an
>> > existing document. I've worked through methods 2 & 3 of fixing
>> > the problem to no avail. I haven't looked at the data subkey
>> > fix (in method 1) cause I've not been successful in finding the
>> > registry keys for the affected users. Has anyone beat their
>> > head up against this problem before and can recommend any course
>> > of action? I've already posted this to
>> > microsoft.public.word.application.errors. Thanks

I just wanted to update my post(s). After manually deleting the data
subkeys for the users, and strangely enough seeing that the one user giving
me the worst problem didn't have one; I reconfigured Word, plus used the
support9.dot macro to bump up the TEMP variable value to the max (for my one
problem user). It's been running error free for the last month and hoping
it stays that way. Thanks Vera!

"Buzz Fenner" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I was sort of thinking along those same lines; go to install mode, make
the
> changes, and then see if the DATA key would propagate out. This server is
> still in development mode so there's not many user accounts on it yet; I
> could wipe out all individual DATA keys if need be. That begs another
> question, where do I find the user profile settings in the registry? The
> only thing I've been able to discover is that when a user is logged on,
> his/her settings appear under HK_USERS/{under individual SIDs}.
> "Vera Noest [MVP]" <(E-Mail Removed)> wrote in message
> news:Xns93C8AB0BA6FF1veranoesthemutforsse@207.46.248.16...
> > No garantuees here, because I have never done this before, but I think
> that
> > if you start Word in install mode and make some change on the Tools -
> > Options menu, the Data subkey will be created in the shadow area of the
> > registry. You probably never made any changes in the settings under the
> > Tool menu in Word (in install mode), so that's why the Data key wasn't
> > created to begin with).
> >
> > After that, all users should get an updated Data key (since the
timestamp
> > on the shadow area is newer than their own Data key).
> >
> > If that doesn't work, you could delete all users Data subkey, but if you
> > have a lot of users, that'll be a pain.
> >
> > Please repost here to tell us all if this works!
> >
> > --
> > Vera Noest
> > MCSE,CCEA, Microsoft MVP - Terminal Server
> > http://hem.fyristorg.com/vera/IT
> > *----------- Please reply in newsgroup -------------*
> >
> > "Buzz Fenner" <(E-Mail Removed)> wrote in
> > news:#(E-Mail Removed):
> >
> > > I checked the registry and found the data subkey in HKCU but it did
> > > not exist in the shadow key location. If I understand the shadow key
> > > correctly, I should have found it under
> > > HKLM\Software\Microsoft\Windows NT\Current Version\Terminal
> > > Server\Install\Software\Microsoft\Office\9.0\Word (the HKCU data
> > > subkey was found under the \9.0\ & not the \8.0\). Would renaming
> > > normal.dot and going into install mode create this key since it looks
> > > as if I do not have it? Thanks for the help.
> > >
> > > "Vera Noest [MVP]" <(E-Mail Removed)> wrote in
> > > message news:Xns93C6DF127BAveranoesthemutforsse@207.46.248.16...
> > >> The location of the Data subkey for an individual user should be:
> > >> HKCU\Software\Microsoft\Office\8.0\Word\Data
> > >>
> > >> But since this problem is affecting several users, you might have
> > >> to delete the shadow key in the Terminal Services section of the
> > >> HKLM part of the registry, i.e. in HKEY_LOCAL_MACHINE\Software
> > >> \Microsoft\Windows NT\CurrentVersion\Terminal Server\Install
> > >> \Software
> > >>
> > >> Then rename normal.dot and then recreate the shadow key by
> > >> starting Word as administrator while you're in install mode.
> > >> Since you thereby update the timestamp on the shadow key, all
> > >> users will get a fresh copy of the shadow key into their HKCU part
> > >> of the registry, so you won't have to delete all individual \Data
> > >> subkeys.
> > >>
> > >> Warning: I've never done this specific operation, make a full
> > >> backup before you do this!
> > >>
> > >> For more information about the shadow area of the registry, see:
> > >>
> > >> 297379 - Programs Can Revert to the Default Settings on Terminal
> > >> Server
> > >> http://support.microsoft.com/?kbid=297379
> > >>
> > >> --
> > >> Vera Noest
> > >> MCSE, CCEA, Microsoft MVP - Terminal Server
> > >> http://hem.fyristorg.com/vera/IT
> > >> --- please respond in newsgroup ---
> > >>
> > >> "Buzz Fenner" <(E-Mail Removed)> wrote in
> > >> news:#(E-Mail Removed):
> > >>
> > >> > Periodically, users running Word2000 via a W2K terminal server
> > >> > (and Citrix Metaframe), will get hit with the errors detailed in
> > >> > the Knowledge Base article Q302629 just after opening an
> > >> > existing document. I've worked through methods 2 & 3 of fixing
> > >> > the problem to no avail. I haven't looked at the data subkey
> > >> > fix (in method 1) cause I've not been successful in finding the
> > >> > registry keys for the affected users. Has anyone beat their
> > >> > head up against this problem before and can recommend any course
> > >> > of action? I've already posted this to
> > >> > microsoft.public.word.application.errors. Thanks
>
>

That's good to hear! Thanks for reporting back here, Buzz!

--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup ---

"Buzz Fenner" <(E-Mail Removed)> wrote in
news:(E-Mail Removed):

> I just wanted to update my post(s). After manually deleting the
> data subkeys for the users, and strangely enough seeing that the
> one user giving me the worst problem didn't have one; I
> reconfigured Word, plus used the support9.dot macro to bump up
> the TEMP variable value to the max (for my one problem user).
> It's been running error free for the last month and hoping it
> stays that way. Thanks Vera!
>
> "Buzz Fenner" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> I was sort of thinking along those same lines; go to install
>> mode, make
> the
>> changes, and then see if the DATA key would propagate out.
>> This server is still in development mode so there's not many
>> user accounts on it yet; I could wipe out all individual DATA
>> keys if need be. That begs another question, where do I find
>> the user profile settings in the registry? The only thing I've
>> been able to discover is that when a user is logged on, his/her
>> settings appear under HK_USERS/{under individual SIDs}. "Vera
>> Noest [MVP]" <(E-Mail Removed)> wrote in
>> message
>> news:Xns93C8AB0BA6FF1veranoesthemutforsse@207.46.248.16...
>> > No garantuees here, because I have never done this before,
>> > but I think
>> that
>> > if you start Word in install mode and make some change on the
>> > Tools - Options menu, the Data subkey will be created in the
>> > shadow area of the registry. You probably never made any
>> > changes in the settings under the Tool menu in Word (in
>> > install mode), so that's why the Data key wasn't created to
>> > begin with).
>> >
>> > After that, all users should get an updated Data key (since
>> > the
> timestamp
>> > on the shadow area is newer than their own Data key).
>> >
>> > If that doesn't work, you could delete all users Data subkey,
>> > but if you have a lot of users, that'll be a pain.
>> >
>> > Please repost here to tell us all if this works!
>> >
>> > Vera Noest
>> >
>> > "Buzz Fenner" <(E-Mail Removed)> wrote in
>> > news:#(E-Mail Removed):
>> >
>> > > I checked the registry and found the data subkey in HKCU
>> > > but it did not exist in the shadow key location. If I
>> > > understand the shadow key correctly, I should have found it
>> > > under HKLM\Software\Microsoft\Windows NT\Current
>> > > Version\Terminal
>> > > Server\Install\Software\Microsoft\Office\9.0\Word (the HKCU
>> > > data subkey was found under the \9.0\ & not the \8.0\).
>> > > Would renaming normal.dot and going into install mode
>> > > create this key since it looks as if I do not have it?
>> > > Thanks for the help.
>> > >
>> > > "Vera Noest [MVP]" <(E-Mail Removed)>
>> > > wrote in message
>> > > news:Xns93C6DF127BAveranoesthemutforsse@207.46.248.16...
>> > >> The location of the Data subkey for an individual user
>> > >> should be: HKCU\Software\Microsoft\Office\8.0\Word\Data
>> > >>
>> > >> But since this problem is affecting several users, you
>> > >> might have to delete the shadow key in the Terminal
>> > >> Services section of the HKLM part of the registry, i.e. in
>> > >> HKEY_LOCAL_MACHINE\Software \Microsoft\Windows
>> > >> NT\CurrentVersion\Terminal Server\Install \Software
>> > >>
>> > >> Then rename normal.dot and then recreate the shadow key by
>> > >> starting Word as administrator while you're in install
>> > >> mode. Since you thereby update the timestamp on the shadow
>> > >> key, all users will get a fresh copy of the shadow key
>> > >> into their HKCU part of the registry, so you won't have to
>> > >> delete all individual \Data subkeys.
>> > >>
>> > >> Warning: I've never done this specific operation, make a
>> > >> full backup before you do this!
>> > >>
>> > >> For more information about the shadow area of the
>> > >> registry, see:
>> > >>
>> > >> 297379 - Programs Can Revert to the Default Settings on
>> > >> Terminal Server
>> > >> http://support.microsoft.com/?kbid=297379
>> > >>
>> > >> Vera Noest
>> > >>
>> > >> "Buzz Fenner" <(E-Mail Removed)> wrote in
>> > >> news:#(E-Mail Removed):
>> > >>
>> > >> > Periodically, users running Word2000 via a W2K terminal
>> > >> > server (and Citrix Metaframe), will get hit with the
>> > >> > errors detailed in the Knowledge Base article Q302629
>> > >> > just after opening an existing document. I've worked
>> > >> > through methods 2 & 3 of fixing the problem to no avail.
>> > >> > I haven't looked at the data subkey fix (in method 1)
>> > >> > cause I've not been successful in finding the
>> > >> > registry keys for the affected users. Has anyone beat
>> > >> > their head up against this problem before and can
>> > >> > recommend any course of action? I've already posted this
>> > >> > to microsoft.public.word.application.errors. Thanks