I recently had a motherboard failure on my Compaq
Presario 5005CL. Before I knew it was the motherboard, I
tried to reinstall Windows XP. After my reinstall, all my
dial-up connections were deleted. I tried to create a new
dial up connection, but I now get a Error 711 which
says "Cannot Load Remote Access Service Connection
Manager". I've tried going into Services and starting
the service manually, but I get an Error 5 that says
access is denied. I am the only user and am also the
administrator. My modem works and I can connect to AOL,
but I cannot get internet access (e.g., browse the web or
run other Internet services) through AOL either. I tried
reinstalling XP again with the same results. Lastly, when
I use the new connection wizard to try to set up a dial
up connection, choosing "connect to the internet" and
then "set up my connection manually", the "connect using
a dial-up modem" is grayed out and cannot be selected.
This problem is very puzzling. Any ideas would be much
appreciated!!!

You Cannot Create a Network Connection After You Restore Windows XP
http://support.microsoft.com/default...b;en-us;329441


--

Ken Wickes [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.


"mgoldman" <(E-Mail Removed)> wrote in message
news:2ca201c37983$e7ccc820$(E-Mail Removed)...
> I recently had a motherboard failure on my Compaq
> Presario 5005CL. Before I knew it was the motherboard, I
> tried to reinstall Windows XP. After my reinstall, all my
> dial-up connections were deleted. I tried to create a new
> dial up connection, but I now get a Error 711 which
> says "Cannot Load Remote Access Service Connection
> Manager". I've tried going into Services and starting
> the service manually, but I get an Error 5 that says
> access is denied. I am the only user and am also the
> administrator. My modem works and I can connect to AOL,
> but I cannot get internet access (e.g., browse the web or
> run other Internet services) through AOL either. I tried
> reinstalling XP again with the same results. Lastly, when
> I use the new connection wizard to try to set up a dial
> up connection, choosing "connect to the internet" and
> then "set up my connection manually", the "connect using
> a dial-up modem" is grayed out and cannot be selected.
> This problem is very puzzling. Any ideas would be much
> appreciated!!!