I have a client running Outlook 2007 with a POP3 account. The client had been
working flawlessly until yesterday, now he cannot send email. He can send and
receive fine using OL Express and OWA. Any ideas as to what night have
happened and how I can fix it?
I have uninstalled the profile and re installed it, same error

reported error (0x80042109) : 'Outlook cannot connect to your outgoing
(SMTP) e-mail server. If you continue to receive this message, contact your
server administrator or Internet service provider (ISP).'

is he using the same smtp server as before? is he authenticating with it?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-(E-Mail Removed)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)



"Dale" <(E-Mail Removed)> wrote in message
news23D96A9-8230-4DE3-92D5-(E-Mail Removed)...
> I have a client running Outlook 2007 with a POP3 account. The client had
> been
> working flawlessly until yesterday, now he cannot send email. He can send
> and
> receive fine using OL Express and OWA. Any ideas as to what night have
> happened and how I can fix it?
> I have uninstalled the profile and re installed it, same error
>
> reported error (0x80042109) : 'Outlook cannot connect to your outgoing
> (SMTP) e-mail server. If you continue to receive this message, contact
> your
> server administrator or Internet service provider (ISP).'

Diane,

Thanks for the reply. The answer is yes, absolutely nothing that I am aware
of has changed. Same server as always and it does require authentication to
send so I verified that that setting is checked in Outlook. I even put in the
user account and password manually instead of using the "Same as incoming
account settings" option.
Any thoughts?

"Diane Poremsky {MVP}" wrote:

> is he using the same smtp server as before? is he authenticating with it?
>
> --
> Diane Poremsky [MVP - Outlook]
> Author, Teach Yourself Outlook 2003 in 24 Hours
> Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
> Outlook 2007: http://www.slipstick.com/outlook/ol2007/
>
> Outlook Tips by email:
> dailytips-subscribe-(E-Mail Removed)
>
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
> Subscribe to Exchange Messaging Outlook newsletter:
> EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
>
>
> "Dale" <(E-Mail Removed)> wrote in message
> news23D96A9-8230-4DE3-92D5-(E-Mail Removed)...
> > I have a client running Outlook 2007 with a POP3 account. The client had
> > been
> > working flawlessly until yesterday, now he cannot send email. He can send
> > and
> > receive fine using OL Express and OWA. Any ideas as to what night have
> > happened and how I can fix it?
> > I have uninstalled the profile and re installed it, same error
> >
> > reported error (0x80042109) : 'Outlook cannot connect to your outgoing
> > (SMTP) e-mail server. If you continue to receive this message, contact
> > your
> > server administrator or Internet service provider (ISP).'
>

What port are you using for SMTP traffic?
--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"Dale" wrote:

> I have a client running Outlook 2007 with a POP3 account. The client had been
> working flawlessly until yesterday, now he cannot send email. He can send and
> receive fine using OL Express and OWA. Any ideas as to what night have
> happened and how I can fix it?
> I have uninstalled the profile and re installed it, same error
>
> reported error (0x80042109) : 'Outlook cannot connect to your outgoing
> (SMTP) e-mail server. If you continue to receive this message, contact your
> server administrator or Internet service provider (ISP).'

default port 25

"K. Orland" wrote:

> What port are you using for SMTP traffic?
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "Dale" wrote:
>
> > I have a client running Outlook 2007 with a POP3 account. The client had been
> > working flawlessly until yesterday, now he cannot send email. He can send and
> > receive fine using OL Express and OWA. Any ideas as to what night have
> > happened and how I can fix it?
> > I have uninstalled the profile and re installed it, same error
> >
> > reported error (0x80042109) : 'Outlook cannot connect to your outgoing
> > (SMTP) e-mail server. If you continue to receive this message, contact your
> > server administrator or Internet service provider (ISP).'

"Dale" wrote in
<news23D96A9-8230-4DE3-92D5-(E-Mail Removed)>:

> I have a client running Outlook 2007 with a POP3 account. The client had been
> working flawlessly until yesterday, now he cannot send email. He can send and
> receive fine using OL Express and OWA. Any ideas as to what night have
> happened and how I can fix it?
> I have uninstalled the profile and re installed it, same error
>
> reported error (0x80042109) : 'Outlook cannot connect to your outgoing
> (SMTP) e-mail server. If you continue to receive this message, contact your
> server administrator or Internet service provider (ISP).'

Have the user try to telnet into the mail host:

telnet <smtphost> <port>

The point is not to establish a mail session but just to see if the user
can reach the host and do a connect only.

I tried that, the client is unable to reach the host on port 25. I can't
figure out what would be causing this as it worked Monday but not Tuesday. I
disabled the Windows firewall and the email scan from the Symantec AV as
well, still same result. The router firewall has always been up and it
forwards ports 110 and 25.
Any ideas?

"VanguardLH" wrote:

> "Dale" wrote in
> <news23D96A9-8230-4DE3-92D5-(E-Mail Removed)>:
>
> > I have a client running Outlook 2007 with a POP3 account. The client had been
> > working flawlessly until yesterday, now he cannot send email. He can send and
> > receive fine using OL Express and OWA. Any ideas as to what night have
> > happened and how I can fix it?
> > I have uninstalled the profile and re installed it, same error
> >
> > reported error (0x80042109) : 'Outlook cannot connect to your outgoing
> > (SMTP) e-mail server. If you continue to receive this message, contact your
> > server administrator or Internet service provider (ISP).'
>
> Have the user try to telnet into the mail host:
>
> telnet <smtphost> <port>
>
> The point is not to establish a mail session but just to see if the user
> can reach the host and do a connect only.
>

Verify with your ISP that they haven't blocked that port (it's commonly used
to send SPAM) or check their website for the SMTP server information.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"Dale" wrote:

> I tried that, the client is unable to reach the host on port 25. I can't
> figure out what would be causing this as it worked Monday but not Tuesday. I
> disabled the Windows firewall and the email scan from the Symantec AV as
> well, still same result. The router firewall has always been up and it
> forwards ports 110 and 25.
> Any ideas?
>
> "VanguardLH" wrote:
>
> > "Dale" wrote in
> > <news23D96A9-8230-4DE3-92D5-(E-Mail Removed)>:
> >
> > > I have a client running Outlook 2007 with a POP3 account. The client had been
> > > working flawlessly until yesterday, now he cannot send email. He can send and
> > > receive fine using OL Express and OWA. Any ideas as to what night have
> > > happened and how I can fix it?
> > > I have uninstalled the profile and re installed it, same error
> > >
> > > reported error (0x80042109) : 'Outlook cannot connect to your outgoing
> > > (SMTP) e-mail server. If you continue to receive this message, contact your
> > > server administrator or Internet service provider (ISP).'
> >
> > Have the user try to telnet into the mail host:
> >
> > telnet <smtphost> <port>
> >
> > The point is not to establish a mail session but just to see if the user
> > can reach the host and do a connect only.
> >

"Dale" wrote in
<news:9EE666DA-1AE0-461B-9D1E-(E-Mail Removed)>:

> "VanguardLH" wrote:
>
>> "Dale" wrote:
>>
>>> I have a client running Outlook 2007 with a POP3 account. The client
>>> had been working flawlessly until yesterday, now he cannot send
>>> email. He can send and receive fine using OL Express and OWA. Any
>>> ideas as to what night have happened and how I can fix it? I have
>>> uninstalled the profile and re installed it, same error
>>>
>>> reported error (0x80042109) : 'Outlook cannot connect to your
>>> outgoing (SMTP) e-mail server. If you continue to receive this
>>> message, contact your server administrator or Internet service
>>> provider (ISP).'
>>
>> Have the user try to telnet into the mail host:
>>
>> telnet <smtphost> <port>
>>
>> The point is not to establish a mail session but just to see if the
>> user can reach the host and do a connect only.
>
> I tried that, the client is unable to reach the host on port 25. I
> can't figure out what would be causing this as it worked Monday but
> not Tuesday. I disabled the Windows firewall and the email scan from
> the Symantec AV as well, still same result. The router firewall has
> always been up and it forwards ports 110 and 25. Any ideas?

So does the user actually have a usable route to the mail host? Can
they run "tracert <smtphost>" and reach that host?

Yes, traceroute and ping to the host, just no SMTP.

"VanguardLH" wrote:

> "Dale" wrote in
> <news:9EE666DA-1AE0-461B-9D1E-(E-Mail Removed)>:
>
> > "VanguardLH" wrote:
> >
> >> "Dale" wrote:
> >>
> >>> I have a client running Outlook 2007 with a POP3 account. The client
> >>> had been working flawlessly until yesterday, now he cannot send
> >>> email. He can send and receive fine using OL Express and OWA. Any
> >>> ideas as to what night have happened and how I can fix it? I have
> >>> uninstalled the profile and re installed it, same error
> >>>
> >>> reported error (0x80042109) : 'Outlook cannot connect to your
> >>> outgoing (SMTP) e-mail server. If you continue to receive this
> >>> message, contact your server administrator or Internet service
> >>> provider (ISP).'
> >>
> >> Have the user try to telnet into the mail host:
> >>
> >> telnet <smtphost> <port>
> >>
> >> The point is not to establish a mail session but just to see if the
> >> user can reach the host and do a connect only.
> >
> > I tried that, the client is unable to reach the host on port 25. I
> > can't figure out what would be causing this as it worked Monday but
> > not Tuesday. I disabled the Windows firewall and the email scan from
> > the Symantec AV as well, still same result. The router firewall has
> > always been up and it forwards ports 110 and 25. Any ideas?
>
> So does the user actually have a usable route to the mail host? Can
> they run "tracert <smtphost>" and reach that host?
>