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cannot connect to the Internet

 
 
Scott Quillen
Guest
Posts: n/a
 
      11th Dec 2003
Running XP Pro, Linksys wireless NIC, Netgear 814
(wireless-B) router, Dell OPTIPLEX GX1.

Problem: I have EXCELLENT signal between my Dell and the
wireless router, yet when I try to connect to the
Internet, I get the "page cannot be displayed" error
message. I've checked all obvious TCP/IP settings,etc. but
the only way I've found to correct this is to reinstall
the OS. Is there a registry setting or entry that can be
deleted/restored to correct this problem without reloading
the OS. When this problem occurs, I stop receiving any
packets and packets sent slows down to a near-stall.

Thanks in advance!
Scott
 
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XPUSER
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      11th Dec 2003
"Scott Quillen" <(E-Mail Removed)> wrote in message
news:0c3701c3bfe4$3d17e250$(E-Mail Removed)...
> Running XP Pro, Linksys wireless NIC, Netgear 814
> (wireless-B) router, Dell OPTIPLEX GX1.
>
> Problem: I have EXCELLENT signal between my Dell and the
> wireless router, yet when I try to connect to the
> Internet, I get the "page cannot be displayed" error
> message. I've checked all obvious TCP/IP settings,etc. but
> the only way I've found to correct this is to reinstall
> the OS. Is there a registry setting or entry that can be
> deleted/restored to correct this problem without reloading
> the OS. When this problem occurs, I stop receiving any
> packets and packets sent slows down to a near-stall.
>
> Thanks in advance!
> Scott

=====================================

Please read this whole reply before proceeding with any suggestions.

Issue:

on this XP Home/Pro computer,
when trying to browse the Internet,
you are getting "Page Cannot Be Displayed" and
when you go to the command prompt window
and run ipconfig /all, you get an APIPA in the form of 169.254.x.x.
Then immediately run ipconfig /renew, you get this error message:

"An operation was attempted on something that is not a socket"

or

"Unable to contact DHCP server"

If so, you probably have a damaged winsock2 key in the registry.

You should check System Information (winmsd)
START > RUN - type in winmsd and click OK
Expand Components / Network / click on Protocol -
if the section headings item of "Name" have a value
starting with anything other than MSAFD or RSVP
then that is probably what is causing the problem.

Examples:

MSAFD Tcpip [TCP/IP]
MSAFD Tcpip [UDP/IP]
RSVP UDP Service Provider
RSVP TCP Service Provider
MSAFD NetBIOS [\Device\NetBT_Tcpip...
and so on

It may be a third-party firewall or a Spyware or a Virus.
("New.Net" is a common spyware for example)
Make sure that MSCONFIG is in Normal Startup
and then see if uninstalling the third party firewall
(best done from its own uninstall program if available)
or the Spyware from Add Remove Programs will
resolve the issue. If it's a virus, then only an Anti Virus Program
will be able to deal with that.

You may want to try downloading either Ad-Aware 6 or Spybot
to another computer and then installing one of them on the infected XP
Home/Pro
computer and try to wipe out Spyware and see if that resolves the issue.

Ad-aware 6.0 build 181
http://download.com.com/3000-2144-10....html?tag=list

Spybot - Search & Destroy 1.2
http://download.com.com/3000-2144-10....html?tag=list


If none of that works or is possible, you could try this method
for replacing the winsock and winsock2 registry keys:

Uninstall any third-party proxy software or firewall programs before
proceeding.

Step 1: Delete registry keys

A)Open Regedit from the Run line
B)Go to both of the following keys, EXPORT each of them, and then delete
them:
(To export a key, you right click on it and choose "export" - you can choose
where to export them to -
DESKTOP is handy -
and you need to type in a file name such as "exported Winsock key" /
"exported WinSock2 key"
and then click on SAVE)

HKLM\SYSTEM\CurrentControlSet\Services\Winsock
HKLM\SYSTEM\CurrentControlSet\Services\WinSock2
C)Restart the computer

NOTE: It is important to restart the computer after deleting the Winsock
keys.
Doing so causes the XP operating system to recreate shell entries for those
two
keys. If this is not done, the next step does not work correctly.

Step 2: Install TCP/IP on top of itself

Go to Control Panel | Network Connections

A)Open the properties window of the network connection (Local Area
Connection)
B)Click Install
C)Click Protocol, then Add
D)Click Have Disk
E)Type the path to the \%systemroot%\inf folder (usually C:\Windows\inf) and
click OK
(if you try to click Browse, then browse to the \inf folder,
it may not show up in the list)
F)You should now see "Internet Protocol (TCP/IP)" in the list of available
protocols. Select it and click OK.
G)Restart the computer

When the computer reboots you will have functional Winsock keys.
If so, then be sure to delete the exported winsock and winsock2 reg files.
(You don't want to accidentally put them back in the registry)

Side effects and possible problems:

This method will restore basic functionality to the Winsock keys, but is not
a
complete rebuild. On a default install of Windows XP the registry key:
HKLM\SYSTEM\CurrentControlSet\Services\Winsock2\
Parameters\Protocol_Catalog9\Catalog_Entries will have 11 sub-keys.
When applying this method, the Catalog_Entries will only have 3 sub-keys.
However, it works and there does not appear to be any side effects.
The missing entries relate back to the:
HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces key.
Also, third-party proxy software or firewalls may need to be reinstalled.


==========================================================



 
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Scott Quillen
Guest
Posts: n/a
 
      11th Dec 2003
THANKS!!!
I'll keep this handy for the next time :^)
Scott
>-----Original Message-----
>"Scott Quillen" <(E-Mail Removed)> wrote in message
>news:0c3701c3bfe4$3d17e250$(E-Mail Removed)...
>> Running XP Pro, Linksys wireless NIC, Netgear 814
>> (wireless-B) router, Dell OPTIPLEX GX1.
>>
>> Problem: I have EXCELLENT signal between my Dell and the
>> wireless router, yet when I try to connect to the
>> Internet, I get the "page cannot be displayed" error
>> message. I've checked all obvious TCP/IP settings,etc.

but
>> the only way I've found to correct this is to reinstall
>> the OS. Is there a registry setting or entry that can be
>> deleted/restored to correct this problem without

reloading
>> the OS. When this problem occurs, I stop receiving any
>> packets and packets sent slows down to a near-stall.
>>
>> Thanks in advance!
>> Scott

>=====================================
>
>Please read this whole reply before proceeding with any

suggestions.
>
>Issue:
>
>on this XP Home/Pro computer,
>when trying to browse the Internet,
>you are getting "Page Cannot Be Displayed" and
>when you go to the command prompt window
>and run ipconfig /all, you get an APIPA in the form of

169.254.x.x.
>Then immediately run ipconfig /renew, you get this error

message:
>
>"An operation was attempted on something that is not a

socket"
>
>or
>
>"Unable to contact DHCP server"
>
>If so, you probably have a damaged winsock2 key in the

registry.
>
>You should check System Information (winmsd)
>START > RUN - type in winmsd and click OK
>Expand Components / Network / click on Protocol -
>if the section headings item of "Name" have a value
>starting with anything other than MSAFD or RSVP
>then that is probably what is causing the problem.
>
>Examples:
>
>MSAFD Tcpip [TCP/IP]
>MSAFD Tcpip [UDP/IP]
>RSVP UDP Service Provider
>RSVP TCP Service Provider
>MSAFD NetBIOS [\Device\NetBT_Tcpip...
>and so on
>
>It may be a third-party firewall or a Spyware or a Virus.
>("New.Net" is a common spyware for example)
>Make sure that MSCONFIG is in Normal Startup
>and then see if uninstalling the third party firewall
>(best done from its own uninstall program if available)
>or the Spyware from Add Remove Programs will
>resolve the issue. If it's a virus, then only an Anti

Virus Program
>will be able to deal with that.
>
>You may want to try downloading either Ad-Aware 6 or

Spybot
>to another computer and then installing one of them on

the infected XP
>Home/Pro
>computer and try to wipe out Spyware and see if that

resolves the issue.
>
>Ad-aware 6.0 build 181
>http://download.com.com/3000-2144-10....html?tag=list
>
>Spybot - Search & Destroy 1.2
>http://download.com.com/3000-2144-10....html?tag=list
>
>
>If none of that works or is possible, you could try this

method
>for replacing the winsock and winsock2 registry keys:
>
>Uninstall any third-party proxy software or firewall

programs before
>proceeding.
>
>Step 1: Delete registry keys
>
>A)Open Regedit from the Run line
>B)Go to both of the following keys, EXPORT each of them,

and then delete
>them:
>(To export a key, you right click on it and

choose "export" - you can choose
>where to export them to -
>DESKTOP is handy -
>and you need to type in a file name such as "exported

Winsock key" /
>"exported WinSock2 key"
>and then click on SAVE)
>
>HKLM\SYSTEM\CurrentControlSet\Services\Winsock
>HKLM\SYSTEM\CurrentControlSet\Services\WinSock2
>C)Restart the computer
>
>NOTE: It is important to restart the computer after

deleting the Winsock
>keys.
>Doing so causes the XP operating system to recreate shell

entries for those
>two
>keys. If this is not done, the next step does not work

correctly.
>
>Step 2: Install TCP/IP on top of itself
>
>Go to Control Panel | Network Connections
>
>A)Open the properties window of the network connection

(Local Area
>Connection)
>B)Click Install
>C)Click Protocol, then Add
>D)Click Have Disk
>E)Type the path to the \%systemroot%\inf folder (usually

C:\Windows\inf) and
>click OK
>(if you try to click Browse, then browse to the \inf

folder,
>it may not show up in the list)
>F)You should now see "Internet Protocol (TCP/IP)" in the

list of available
>protocols. Select it and click OK.
>G)Restart the computer
>
>When the computer reboots you will have functional

Winsock keys.
>If so, then be sure to delete the exported winsock and

winsock2 reg files.
>(You don't want to accidentally put them back in the

registry)
>
>Side effects and possible problems:
>
>This method will restore basic functionality to the

Winsock keys, but is not
>a
>complete rebuild. On a default install of Windows XP the

registry key:
>HKLM\SYSTEM\CurrentControlSet\Services\Winsock2\
>Parameters\Protocol_Catalog9\Catalog_Entries will have 11

sub-keys.
>When applying this method, the Catalog_Entries will only

have 3 sub-keys.
>However, it works and there does not appear to be any

side effects.
>The missing entries relate back to the:
>HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\In

terfaces key.
>Also, third-party proxy software or firewalls may need to

be reinstalled.
>
>
>==========================================================
>
>
>
>.
>

 
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