Sorry, this is also posted in 24hoursupport.helpdesk. I don't usually
double post but I have just found this NG and it seems more appropriate
to post here.


A friend asked me to check out his computer (XP, SP3) as he could no
longer access the internet.

Most of his Anti-malware programs were out of date, so I downloaded the
current definition updates on my machine (also new programs like
SuperAntiSpyware and Spybot S&D), saved them to disc and installed on
his machine.

Each found loads of malware and I continued running them until all
reported a clean bill of health.

Connected my Ethernet cable to his machine and LAN showed as
"connected". However, I still couldn't browse (with IE7 or Firefox).

Tried "Repair" and got the error message "Cannot clear ARP cache". Did
some checking and the advice was to "Run" :

netsh interface ip delete arpcache

Tried this a couple of times but the "black" box appeared for a second
or two and then closed.

Does this need to be run in safe mode? Could some of the anti-nasty
programs be blocking it?

Or, can anybody please suggest another solution?

Try running "netsh winsock reset" in an elevated command prompt.
--
"Smirnoff" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Sorry, this is also posted in 24hoursupport.helpdesk. I don't usually
> double post but I have just found this NG and it seems more appropriate to
> post here.
>
>
> A friend asked me to check out his computer (XP, SP3) as he could no
> longer access the internet.
>
> Most of his Anti-malware programs were out of date, so I downloaded the
> current definition updates on my machine (also new programs like
> SuperAntiSpyware and Spybot S&D), saved them to disc and installed on
> his machine.
>
> Each found loads of malware and I continued running them until all
> reported a clean bill of health.
>
> Connected my Ethernet cable to his machine and LAN showed as
> "connected". However, I still couldn't browse (with IE7 or Firefox).
>
> Tried "Repair" and got the error message "Cannot clear ARP cache". Did
> some checking and the advice was to "Run" :
>
> netsh interface ip delete arpcache
>
> Tried this a couple of times but the "black" box appeared for a second
> or two and then closed.
>
> Does this need to be run in safe mode? Could some of the anti-nasty
> programs be blocking it?
>
> Or, can anybody please suggest another solution?
>
>
>
>

I followed instructions in this link:

http://www.manast.com/2007/03/23/rec...ear-arp-cache/

and disabled "Routing and Remote Access" in Services.

I can now "Repair" the connection and ARP and DNS is flushed.

Still having problems though.

Please see same-header thread in 24hoursupport.helpdesk.

Thanks for your reply.


"GTS" <(E-Mail Removed)> wrote in message
news:eu$(E-Mail Removed)...
> Try running "netsh winsock reset" in an elevated command prompt.
> --
> "Smirnoff" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Sorry, this is also posted in 24hoursupport.helpdesk. I don't usually
>> double post but I have just found this NG and it seems more
>> appropriate to post here.
>>
>>
>> A friend asked me to check out his computer (XP, SP3) as he could no
>> longer access the internet.
>>
>> Most of his Anti-malware programs were out of date, so I downloaded
>> the
>> current definition updates on my machine (also new programs like
>> SuperAntiSpyware and Spybot S&D), saved them to disc and installed on
>> his machine.
>>
>> Each found loads of malware and I continued running them until all
>> reported a clean bill of health.
>>
>> Connected my Ethernet cable to his machine and LAN showed as
>> "connected". However, I still couldn't browse (with IE7 or Firefox).
>>
>> Tried "Repair" and got the error message "Cannot clear ARP cache".
>> Did
>> some checking and the advice was to "Run" :
>>
>> netsh interface ip delete arpcache
>>
>> Tried this a couple of times but the "black" box appeared for a
>> second
>> or two and then closed.
>>
>> Does this need to be run in safe mode? Could some of the anti-nasty
>> programs be blocking it?
>>
>> Or, can anybody please suggest another solution?
>>
>>
>>
>>
>