I am having exactly the same problem elsa & Cari have what should I do?

Hi Bijan,

Have you tried updating the drives firmware..?

What is the make & model for the optical dirve..?

Might check the Upper & Lower filters for the optical drives..? The easiest
way to check without going into the registry, would be to go to Device
Manager, open DVD/CD-ROM drives, right click one of your optical drives,
select properties from the menu, Details tab, you should see "Device
Instance Id" and a drop down arrow (v), click it, move the mouse pointer
down the list to highlight Device Upper filters and click it, do the same
for the Device Lower filters, Class Upper & Lower filters as well to see and
take note of their contents.. Also, there should be just 4 MS signed drivers
in the Drivers tab, driver details button, driver files details window, may
want to check, your call..

MS signed drivers: cdrom.sys, imapi.sys, redbook.sys, storprop.dll (if you
see others they may be causing exclusive lock issues)

What, if any extra drivers/entries do you see in the filters or on the
drivers tab..?

Please list them if you would, thanks..


Cheers
j;-j








"Bijan" <(E-Mail Removed)> wrote in message
news:8FD6D564-61E2-45F5-A208-(E-Mail Removed)...
>I am having exactly the same problem elsa & Cari have what should I do?

Hi Jaymon
I have two more drives that have not been signed they are:
C:\ WINDOWS\SYSTEM32\DRIVERS\GEARAspiWDM.sys
C:\WINDOWS\system32\Drivers\PxHelp20.sys
are they causing the problem? if so what should i do?
and if they are not causing the problem than what is?
thank you for your respond

"Bijan" wrote:

> I am having exactly the same problem elsa & Cari have what should I do?

Hi Bijan,

Looks like you have Roxio/Sonic and itunes involved, anything else showing
in the 4 filter areas, did you even look..?

Might be a autoplay problem, try using the TweakUI XP powertoy to test this
by turning it off for the CD/DVD drives, see if that helps, you can also
uncheck the box next to the drive letter for the drive too, any change..?
http://www.microsoft.com/windowsxp/d...powertoys.mspx

Cheers
j;-j

"Bijan" <(E-Mail Removed)> wrote in message
news:22C4B7B9-8909-4A24-980D-(E-Mail Removed)...
>
> Hi Jaymon
> I have two more drives that have not been signed they are:
> C:\ WINDOWS\SYSTEM32\DRIVERS\GEARAspiWDM.sys
> C:\WINDOWS\system32\Drivers\PxHelp20.sys
> are they causing the problem? if so what should i do?
> and if they are not causing the problem than what is?
> thank you for your respond
>
> "Bijan" wrote:
>
>> I am having exactly the same problem elsa & Cari have what should I do?

"Jaymon" wrote:

> Hi Bijan,
>
> Have you tried updating the drives firmware..?
>
> What is the make & model for the optical dirve..?
>
> Might check the Upper & Lower filters for the optical drives..? The easiest
> way to check without going into the registry, would be to go to Device
> Manager, open DVD/CD-ROM drives, right click one of your optical drives,
> select properties from the menu, Details tab, you should see "Device
> Instance Id" and a drop down arrow (v), click it, move the mouse pointer
> down the list to highlight Device Upper filters and click it, do the same
> for the Device Lower filters, Class Upper & Lower filters as well to see and
> take note of their contents.. Also, there should be just 4 MS signed drivers
> in the Drivers tab, driver details button, driver files details window, may
> want to check, your call..
>
> MS signed drivers: cdrom.sys, imapi.sys, redbook.sys, storprop.dll (if you
> see others they may be causing exclusive lock issues)
>
> What, if any extra drivers/entries do you see in the filters or on the
> drivers tab..?
>
> Please list them if you would, thanks..
>
>
> Cheers
> j;-j
>
>
>
>
>
>
>
>
> "Bijan" <(E-Mail Removed)> wrote in message
> news:8FD6D564-61E2-45F5-A208-(E-Mail Removed)...
> >I am having exactly the same problem elsa & Cari have what should I do?
>
>
>Hi Jaymon!
Thank you for your advice.
I checked both my CD drives in Device Manager and this is what I have:
Drivers: cdrom.sys
imapi.sys
pfc.sys (this is the exra one)
redbook.sys
storprop.dll

IDE DVD-ROM 16X SCSI CdRom Device:
Upper filt.: redbook, the Lower filt and Upper Classes entries are empty,
Lower Classes: Pfc

TOSHIBA CD/DVDW SD-R5372 SCSI CdRom Device:
Upper Filt. redbook, Lower Filt. imapi, there is no entry for Upper Classes,
Lower Classes Pfc.

I would also like to ask you how I should go about updating firmware and
whether the fact that I have installed and used Windows Vista RC2 for a
couple of months might have to do with the problem.
Thanks again!
I appreciate your help.

Hi elsa,

http://www.toshiba-europe.com/storag...&model=SDR5372
Does this look like the one you have, be sure, follow instructions..
Check your current firmware version before you attempt to change it, use the
Nero infotool from the site below to see how to find the ID string for the
drive you have and firmware version, take note.. Please verify, the above
link for your drive is correct, please..
http://www.iomagic.com/Firmware/Nero...oinfotool.html

The cdgone.zip should contain a cdgone.reg file that you can merge to clear
the filters, the 4 MS drivers will reinstall at bootup..
http://aumha.org/downloads/cdgone.zip If you are unsure try the Doug Knox
fix, does the same thing..
http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm (credos to the
above cdgone.zip)
Try the fix first, the firmware as a last option, your call..
Be careful and post your results..
Cheers
j;-j



"elsa" <(E-Mail Removed)> wrote in message
news:B81B16BD-1CAC-4616-93C7-(E-Mail Removed)...
>
>
> "Jaymon" wrote:
>
>> Hi Bijan,
>>
>> Have you tried updating the drives firmware..?
>>
>> What is the make & model for the optical dirve..?
>>
>> Might check the Upper & Lower filters for the optical drives..? The
>> easiest
>> way to check without going into the registry, would be to go to Device
>> Manager, open DVD/CD-ROM drives, right click one of your optical drives,
>> select properties from the menu, Details tab, you should see "Device
>> Instance Id" and a drop down arrow (v), click it, move the mouse pointer
>> down the list to highlight Device Upper filters and click it, do the same
>> for the Device Lower filters, Class Upper & Lower filters as well to see
>> and
>> take note of their contents.. Also, there should be just 4 MS signed
>> drivers
>> in the Drivers tab, driver details button, driver files details window,
>> may
>> want to check, your call..
>>
>> MS signed drivers: cdrom.sys, imapi.sys, redbook.sys, storprop.dll (if
>> you
>> see others they may be causing exclusive lock issues)
>>
>> What, if any extra drivers/entries do you see in the filters or on the
>> drivers tab..?
>>
>> Please list them if you would, thanks..
>>
>>
>> Cheers
>> j;-j
>>
>>
>>
>>
>>
>>
>>
>>
>> "Bijan" <(E-Mail Removed)> wrote in message
>> news:8FD6D564-61E2-45F5-A208-(E-Mail Removed)...
>> >I am having exactly the same problem elsa & Cari have what should I do?
>>
>>
>>Hi Jaymon!
> Thank you for your advice.
> I checked both my CD drives in Device Manager and this is what I have:
> Drivers: cdrom.sys
> imapi.sys
> pfc.sys (this is the exra one)
> redbook.sys
> storprop.dll
>
> IDE DVD-ROM 16X SCSI CdRom Device:
> Upper filt.: redbook, the Lower filt and Upper Classes entries are empty,
> Lower Classes: Pfc
>
> TOSHIBA CD/DVDW SD-R5372 SCSI CdRom Device:
> Upper Filt. redbook, Lower Filt. imapi, there is no entry for Upper
> Classes,
> Lower Classes Pfc.
>
> I would also like to ask you how I should go about updating firmware and
> whether the fact that I have installed and used Windows Vista RC2 for a
> couple of months might have to do with the problem.
> Thanks again!
> I appreciate your help.

"Jaymon" wrote:

> Hi elsa,
>
> http://www.toshiba-europe.com/storag...&model=SDR5372
> Does this look like the one you have, be sure, follow instructions..
> Check your current firmware version before you attempt to change it, use the
> Nero infotool from the site below to see how to find the ID string for the
> drive you have and firmware version, take note.. Please verify, the above
> link for your drive is correct, please..
> http://www.iomagic.com/Firmware/Nero...oinfotool.html
>
> The cdgone.zip should contain a cdgone.reg file that you can merge to clear
> the filters, the 4 MS drivers will reinstall at bootup..
> http://aumha.org/downloads/cdgone.zip If you are unsure try the Doug Knox
> fix, does the same thing..
> http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm (credos to the
> above cdgone.zip)
> Try the fix first, the firmware as a last option, your call..
> Be careful and post your results..
> Cheers
> j;-j
>
>
>
Hi Jaymon,

I followed your advice and now the drivers are OK and my Toshiba drive
firmware is up to date (thanks for the links), the problem, however, persists.
I have CD-ROM first in BIOS boot sequence but my PC still boots straight
into Windows. There is not even a prompt to boot from CD.
Maybe it's not a hardware problem but I don't know what else to think of.

Try a different bootable CD, perhaps a McAfee or Norton CD,
or any CD you know should boot.



"elsa" <(E-Mail Removed)> wrote in message
news:0683A0FC-132B-45F0-9818-(E-Mail Removed)...
|
|
| "Jaymon" wrote:
|
| > Hi elsa,
| >
| >
http://www.toshiba-europe.com/storag...&model=SDR5372
| > Does this look like the one you have, be sure, follow
instructions..
| > Check your current firmware version before you attempt
to change it, use the
| > Nero infotool from the site below to see how to find the
ID string for the
| > drive you have and firmware version, take note.. Please
verify, the above
| > link for your drive is correct, please..
| >
http://www.iomagic.com/Firmware/Nero...oinfotool.html
| >
| > The cdgone.zip should contain a cdgone.reg file that you
can merge to clear
| > the filters, the 4 MS drivers will reinstall at bootup..
| > http://aumha.org/downloads/cdgone.zip If you are unsure
try the Doug Knox
| > fix, does the same thing..
| >
http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm
(credos to the
| > above cdgone.zip)
| > Try the fix first, the firmware as a last option, your
call..
| > Be careful and post your results..
| > Cheers
| > j;-j
| >
| >
| >
| Hi Jaymon,
|
| I followed your advice and now the drivers are OK and my
Toshiba drive
| firmware is up to date (thanks for the links), the
problem, however, persists.
| I have CD-ROM first in BIOS boot sequence but my PC still
boots straight
| into Windows. There is not even a prompt to boot from CD.
| Maybe it's not a hardware problem but I don't know what
else to think of.

Hi elsa,

Look this over and see if it can help or applies to your situation..

http://d-i.alioth.debian.org/manual/...6/ch03s06.html

The above link may provide some relative info..

To boot from a SCSI CD-ROM drive, set the SCSI controller so that BIOS
support for bootable CD-ROM is enabled.

You must also select ``boot from SCSI'' in the system BIOS.

Once the SCSI BIOS and the system BIOS are set, put the bootable CD-ROM in
the CD-ROM drive and boot the system.

http://www.majorgeeks.com/download4181.html
This free app can help ID your hardware..

Post your results..
Cheers
j;-j

"elsa" <(E-Mail Removed)> wrote in message
news:0683A0FC-132B-45F0-9818-(E-Mail Removed)...
>
>
> "Jaymon" wrote:
>
>> Hi elsa,
>>
>> http://www.toshiba-europe.com/storag...&model=SDR5372
>> Does this look like the one you have, be sure, follow instructions..
>> Check your current firmware version before you attempt to change it, use
>> the
>> Nero infotool from the site below to see how to find the ID string for
>> the
>> drive you have and firmware version, take note.. Please verify, the above
>> link for your drive is correct, please..
>> http://www.iomagic.com/Firmware/Nero...oinfotool.html
>>
>> The cdgone.zip should contain a cdgone.reg file that you can merge to
>> clear
>> the filters, the 4 MS drivers will reinstall at bootup..
>> http://aumha.org/downloads/cdgone.zip If you are unsure try the Doug
>> Knox
>> fix, does the same thing..
>> http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm (credos to the
>> above cdgone.zip)
>> Try the fix first, the firmware as a last option, your call..
>> Be careful and post your results..
>> Cheers
>> j;-j
>>
>>
>>
> Hi Jaymon,
>
> I followed your advice and now the drivers are OK and my Toshiba drive
> firmware is up to date (thanks for the links), the problem, however,
> persists.
> I have CD-ROM first in BIOS boot sequence but my PC still boots straight
> into Windows. There is not even a prompt to boot from CD.
> Maybe it's not a hardware problem but I don't know what else to think of.

"Jaymon" wrote:

> Hi elsa,
>
> Look this over and see if it can help or applies to your situation..
>
> http://d-i.alioth.debian.org/manual/...6/ch03s06.html
>
> The above link may provide some relative info..
>
> To boot from a SCSI CD-ROM drive, set the SCSI controller so that BIOS
> support for bootable CD-ROM is enabled.
>
> You must also select ``boot from SCSI'' in the system BIOS.
>
> Once the SCSI BIOS and the system BIOS are set, put the bootable CD-ROM in
> the CD-ROM drive and boot the system.
>
> http://www.majorgeeks.com/download4181.html
> This free app can help ID your hardware..
>
> Post your results..
> Cheers
> j;-j
>


Hi !
The problem is my CdRom drives are not SCSI.
I tried deleting them but when windows redetects them they still appear as
SCSI devices. I thought it was only virtual drives that appeared like that.

I have also looked in the Registry and found these entries:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\CdRomIDE_DVD-ROM_16X_________________________7.92____
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\CdRomTOSHIBA_CD/DVDW_SD-R5372________________TU31____

but also:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SCSI\CdRom&Ven_IDE&Prod_DVD-ROM_16X&Rev_7.92
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SCSI\CdRom&Ven_MagicISO&Prod_Virtual_DVD-ROM&Rev_1.0A
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SCSI\CdRom&Ven_TOSHIBA&Prod_CD/DVDW_SD-R5372&Rev_TU31
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SCSI\CdRom&Ven_TOSHIBA&Prod_CD/DVDW_SD-R5372&Rev_TU53
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SCSI\CdRom&Ven_TOSHIBA&Prod_CD/DVDW_SD-R5372&Rev_TU55
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SCSI\CdRom&Ven_TOSHIBA&Prod_CD/DVDW_SD-R5372&Rev_TU56
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SCSI\CdRom&Ven_ZN4509T&Prod_AXA750Q&Rev_2.0B
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SCSI\Disk&Ven_WDC_WD12&Prod_00JB-00GVC0&Rev_08.0

The only SCSI device should have been the hard disk and not the CdRom.
Is there any way to solve this problem? Should I unistall any drivers perhaps?
The only driver I have which might be related to this is VIA HyperionPro.
Any help?
Thanks.