I just installed Outlook 2003. Upon first opening the tool, the
configuration manager started. Unfortunately, I entered the wrong information.

I entered incorrect information about my Exchange Server. I won't have the
correct information for a few more days. Until then, I can't even open the
tool or work offline. I get the message:
The connection to the Microsoft Exchange Server is unavailable. Outlook must
be online or connected to complete this action.
When I click OK in the error message box, a new dialog box opens asking me
for the url of the Exchange Server and my mailbox (with a check names
button).

When I cancel out of this, I get another error message:
Unable to open your default email folders. The file C:\Documents and
Settings\Administrator\Local Settings\Application
Data\Microsoft\Outlook\outlook.ost is not an offline folder file.
When I click OK, the tool closes.

How can I back out of this and start over? How can I simply open Outlook so
I can at least access the help and other features for now. I do have
another, valid mail server (an IMAP address) that I'd like to connect to,
but, as I said, I can't even start the tool past these error messages.

By the way, when I go to the hidden folder, C:\Documents and
Settings\Administrator\Local Settings\Application
Data\Microsoft\Outlook\, sure enough, there is no .ost file there. Since I
can't even use the menus (or anything else) inside Outlook, there is nothing
I can do about creating that file.

Help, please.

Create a new mail profile (delete the wrongly configured one) and start
over.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jerry B asked:

| I just installed Outlook 2003. Upon first opening the tool, the
| configuration manager started. Unfortunately, I entered the wrong
| information.
|
| I entered incorrect information about my Exchange Server. I won't
| have the correct information for a few more days. Until then, I can't
| even open the tool or work offline. I get the message:
| The connection to the Microsoft Exchange Server is unavailable.
| Outlook must be online or connected to complete this action.
| When I click OK in the error message box, a new dialog box opens
| asking me for the url of the Exchange Server and my mailbox (with a
| check names button).
|
| When I cancel out of this, I get another error message:
| Unable to open your default email folders. The file C:\Documents and
| Settings\Administrator\Local Settings\Application
| Data\Microsoft\Outlook\outlook.ost is not an offline folder file.
| When I click OK, the tool closes.
|
| How can I back out of this and start over? How can I simply open
| Outlook so
| I can at least access the help and other features for now. I do have
| another, valid mail server (an IMAP address) that I'd like to connect
| to, but, as I said, I can't even start the tool past these error
| messages.
|
| By the way, when I go to the hidden folder, C:\Documents and
| Settings\Administrator\Local Settings\Application
| Data\Microsoft\Outlook\, sure enough, there is no .ost file there.
| Since I can't even use the menus (or anything else) inside Outlook,
| there is nothing I can do about creating that file.
|
| Help, please.

OK. But I don't know how to delete the wrong profile and create a new one.
You need to tell me about going to the Control Panel, clicking on MAIL and
clicking on the Email Accounts button. Until someone tells me about that, I
won't know what to do.

"Milly Staples [MVP - Outlook]" wrote:

> Create a new mail profile (delete the wrongly configured one) and start
> over.
>
> --�
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact. All
> unsolicited mail sent to my personal account will be deleted without
> reading.
>
> After furious head scratching, Jerry B asked:
>
> | I just installed Outlook 2003. Upon first opening the tool, the
> | configuration manager started. Unfortunately, I entered the wrong
> | information.
> |
> | I entered incorrect information about my Exchange Server. I won't
> | have the correct information for a few more days. Until then, I can't
> | even open the tool or work offline. I get the message:
> | The connection to the Microsoft Exchange Server is unavailable.
> | Outlook must be online or connected to complete this action.
> | When I click OK in the error message box, a new dialog box opens
> | asking me for the url of the Exchange Server and my mailbox (with a
> | check names button).
> |
> | When I cancel out of this, I get another error message:
> | Unable to open your default email folders. The file C:\Documents and
> | Settings\Administrator\Local Settings\Application
> | Data\Microsoft\Outlook\outlook.ost is not an offline folder file.
> | When I click OK, the tool closes.
> |
> | How can I back out of this and start over? How can I simply open
> | Outlook so
> | I can at least access the help and other features for now. I do have
> | another, valid mail server (an IMAP address) that I'd like to connect
> | to, but, as I said, I can't even start the tool past these error
> | messages.
> |
> | By the way, when I go to the hidden folder, C:\Documents and
> | Settings\Administrator\Local Settings\Application
> | Data\Microsoft\Outlook\, sure enough, there is no .ost file there.
> | Since I can't even use the menus (or anything else) inside Outlook,
> | there is nothing I can do about creating that file.
> |
> | Help, please.
>
>
>

Control Panel->Mail Icon->Profiles. Remove your current profile. Then
select new. Configure it to use your current .pst file. Follow the prompts.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jerry B asked:

| OK. But I don't know how to delete the wrong profile and create a new
| one. You need to tell me about going to the Control Panel, clicking
| on MAIL and clicking on the Email Accounts button. Until someone
| tells me about that, I won't know what to do.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Create a new mail profile (delete the wrongly configured one) and
|| start over.
||
|| --�
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Jerry B asked:
||
||| I just installed Outlook 2003. Upon first opening the tool, the
||| configuration manager started. Unfortunately, I entered the wrong
||| information.
|||
||| I entered incorrect information about my Exchange Server. I won't
||| have the correct information for a few more days. Until then, I
||| can't even open the tool or work offline. I get the message:
||| The connection to the Microsoft Exchange Server is unavailable.
||| Outlook must be online or connected to complete this action.
||| When I click OK in the error message box, a new dialog box opens
||| asking me for the url of the Exchange Server and my mailbox (with a
||| check names button).
|||
||| When I cancel out of this, I get another error message:
||| Unable to open your default email folders. The file C:\Documents and
||| Settings\Administrator\Local Settings\Application
||| Data\Microsoft\Outlook\outlook.ost is not an offline folder file.
||| When I click OK, the tool closes.
|||
||| How can I back out of this and start over? How can I simply open
||| Outlook so
||| I can at least access the help and other features for now. I do have
||| another, valid mail server (an IMAP address) that I'd like to
||| connect to, but, as I said, I can't even start the tool past these
||| error messages.
|||
||| By the way, when I go to the hidden folder, C:\Documents and
||| Settings\Administrator\Local Settings\Application
||| Data\Microsoft\Outlook\, sure enough, there is no .ost file there.
||| Since I can't even use the menus (or anything else) inside Outlook,
||| there is nothing I can do about creating that file.
|||
||| Help, please.