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i cannot activate my product

 
 
tk505
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      17th Oct 2008
i have office student edition 2003. now recently theres been a few viruses
and damaged hardware leading to several re-installs.

this last time the harddrive was saved, but after replacing the
motherboard/cpu when i run any office product it tells me it has to be
activated.

i go to activate online and it tells me ive activated too many times so i
have to activate by phone.

but here's the kicker, if i choose activate by phone and click next, the
activation window closes, no error, no eventvwr message, it just goes back to
my locked office product that i cant use.

i have tried dectect and repair, reinstall... and a complete uninstall /
install. i still get this error.

the only issue with the machine i can see is that the computer browser
service is stopped and will not start, giving the error:

"the computer browser service started then stopped. some services stop
automatically if they have no work to do... etc etc."

help?!?!
 
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Duncan McC
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      19th Oct 2008
In article <C1F5D7DC-CB0F-4671-94A0-(E-Mail Removed)>, tk505
@discussions.microsoft.com says...
> i have office student edition 2003. now recently theres been a few viruses
> and damaged hardware leading to several re-installs.
>
> this last time the harddrive was saved, but after replacing the
> motherboard/cpu when i run any office product it tells me it has to be
> activated.
>
> i go to activate online and it tells me ive activated too many times so i
> have to activate by phone.
>
> but here's the kicker, if i choose activate by phone and click next, the
> activation window closes, no error, no eventvwr message, it just goes back to
> my locked office product that i cant use.
>
> i have tried dectect and repair, reinstall... and a complete uninstall /
> install. i still get this error.
>
> the only issue with the machine i can see is that the computer browser
> service is stopped and will not start, giving the error:
>
> "the computer browser service started then stopped. some services stop
> automatically if they have no work to do... etc etc."
>
> help?!?!


Phone 0800 Microsoft (or whatever your free calling number code is) -
activation support is free, IIRC.

--
Duncan
 
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