Greetings,

>From the start menu selecting "My Computer" causes all desktop icons
to disappear and come back but the browser does not open. Same happens
when right clicking "Start". I can access folders via MSWord file open
browser but it is often quite slow. Can also see directories from IE
File > open file.

Any ideas?

Thanx,

gtb

check in safe mode. restart the computer and keep tapping F8. choose safe
mode and login as an administrator. then check.

also create a new user account and check.

"goodTweetieBird" wrote:

> Greetings,
>
> >From the start menu selecting "My Computer" causes all desktop icons
> to disappear and come back but the browser does not open. Same happens
> when right clicking "Start". I can access folders via MSWord file open
> browser but it is often quite slow. Can also see directories from IE
> File > open file.
>
> Any ideas?
>
> Thanx,
>
> gtb
>
>

On Nov 9, 5:22 pm, Girish Ramnath
<GirishRamn...@discussions.microsoft.com> wrote:
> check in safe mode. restart the computer and keep tapping F8. choose safe
> mode and login as an administrator. then check.
>
> also create a new user account and check.
>
> "goodTweetieBird" wrote:
> > Greetings,
>
> > >From the start menu selecting "My Computer" causes all desktop icons
> > to disappear and come back but the browser does not open. Same happens
> > when right clicking "Start". I can access folders via MSWord file open
> > browser but it is often quite slow. Can also see directories from IE
> > File > open file.
>
> > Any ideas?
>
> > Thanx,
>
> >gtb

Works fine from safe mode. Computer has Norton, spysweeper and window
washer on it.


gtb

You may want to investigate the context menu extensions on the PC.
These are things like "Scan with ___" that extend Explorer's functions.
One tool to do that is Shell Extension Viewer.
http://www.nirsoft.net/utils/shexview.html
I'd also be a little suspicious of Norton and Spysweeper working
together and not introducing some Quirks and Anomalies on the PC.

"goodTweetieBird" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Nov 9, 5:22 pm, Girish Ramnath
> <GirishRamn...@discussions.microsoft.com> wrote:
>> check in safe mode. restart the computer and keep tapping F8. choose safe
>> mode and login as an administrator. then check.
>>
>> also create a new user account and check.
>>
>> "goodTweetieBird" wrote:
>> > Greetings,
>>
>> > >From the start menu selecting "My Computer" causes all desktop icons
>> > to disappear and come back but the browser does not open. Same happens
>> > when right clicking "Start". I can access folders via MSWord file open
>> > browser but it is often quite slow. Can also see directories from IE
>> > File > open file.
>>
>> > Any ideas?
>>
>> > Thanx,
>>
>> >gtb
>
> Works fine from safe mode. Computer has Norton, spysweeper and window
> washer on it.
>
>
> gtb
>

Many thanks!

gtb

"goodTweetieBird" wrote:

> Many thanks!
>
> gtb
>
hi gtb, just want to ask if this response solved your problem, coz, i have
also a problem like yours.

"You may want to investigate the context menu extensions on the PC.
These are things like "Scan with ___" that extend Explorer's functions.
One tool to do that is Shell Extension Viewer.
http://www.nirsoft.net/utils/shexview.html
I'd also be a little suspicious of Norton and Spysweeper working
together and not introducing some Quirks and Anomalies on the PC."