I cannot access my address book from outlook, unknown error

's Computer Specifications

when I try to click on adress book (to) or CC field, I get a Word dialog box
that says "the messaging interface has returned an unbknown error, if the
problem persists try to restart outlook" I have restarted and still encounter
the same problem.
can anyone help??

thanks
bobby

's Computer Specifications

For what version of Outlook?
Does it work when you set Outlook as the email editor?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
"bobby" <(E-Mail Removed)> wrote in message
news:70D3E5B5-3AF5-4A00-94B3-(E-Mail Removed)...
> when I try to click on adress book (to) or CC field, I get a Word dialog
> box
> that says "the messaging interface has returned an unbknown error, if the
> problem persists try to restart outlook" I have restarted and still
> encounter
> the same problem.
> can anyone help??
>
> thanks
> bobby

's Computer Specifications

hi,
thanks for the response,
Outlook 2003
I have not tried setting outlook at emal editor, however it worked before
when wors was set as email editor

"Roady [MVP]" wrote:

> For what version of Outlook?
> Does it work when you set Outlook as the email editor?
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> -----
> "bobby" <(E-Mail Removed)> wrote in message
> news:70D3E5B5-3AF5-4A00-94B3-(E-Mail Removed)...
> > when I try to click on adress book (to) or CC field, I get a Word dialog
> > box
> > that says "the messaging interface has returned an unbknown error, if the
> > problem persists try to restart outlook" I have restarted and still
> > encounter
> > the same problem.
> > can anyone help??
> >
> > thanks
> > bobby
>
>

's Computer Specifications

Yup, but it helps with troubleshooting the issue knowing if it works with
Outlook set as the email editor.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
"bobby" <(E-Mail Removed)> wrote in message
news:256DD174-5A2B-47A6-BBDF-(E-Mail Removed)...
> hi,
> thanks for the response,
> Outlook 2003
> I have not tried setting outlook at emal editor, however it worked before
> when wors was set as email editor
>
> "Roady [MVP]" wrote:
>
>> For what version of Outlook?
>> Does it work when you set Outlook as the email editor?
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> -----
>> "bobby" <(E-Mail Removed)> wrote in message
>> news:70D3E5B5-3AF5-4A00-94B3-(E-Mail Removed)...
>> > when I try to click on adress book (to) or CC field, I get a Word
>> > dialog
>> > box
>> > that says "the messaging interface has returned an unbknown error, if
>> > the
>> > problem persists try to restart outlook" I have restarted and still
>> > encounter
>> > the same problem.
>> > can anyone help??
>> >
>> > thanks
>> > bobby
>>
>>

's Computer Specifications

Ok.. it my office laptop.. I will try tomorrow morning and comment then
thanks for your help

"Roady [MVP]" wrote:

> Yup, but it helps with troubleshooting the issue knowing if it works with
> Outlook set as the email editor.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> -----
> "bobby" <(E-Mail Removed)> wrote in message
> news:256DD174-5A2B-47A6-BBDF-(E-Mail Removed)...
> > hi,
> > thanks for the response,
> > Outlook 2003
> > I have not tried setting outlook at emal editor, however it worked before
> > when wors was set as email editor
> >
> > "Roady [MVP]" wrote:
> >
> >> For what version of Outlook?
> >> Does it work when you set Outlook as the email editor?
> >>
> >> --
> >> Robert Sparnaaij [MVP-Outlook]
> >> Coauthor, Configuring Microsoft Outlook 2003
> >> http://www.howto-outlook.com/
> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>
> >> -----
> >> "bobby" <(E-Mail Removed)> wrote in message
> >> news:70D3E5B5-3AF5-4A00-94B3-(E-Mail Removed)...
> >> > when I try to click on adress book (to) or CC field, I get a Word
> >> > dialog
> >> > box
> >> > that says "the messaging interface has returned an unbknown error, if
> >> > the
> >> > problem persists try to restart outlook" I have restarted and still
> >> > encounter
> >> > the same problem.
> >> > can anyone help??
> >> >
> >> > thanks
> >> > bobby
> >>
> >>
>
>

's Computer Specifications

Hi Roady,

I reset outlook to use outlook as email editor and still get the same
unknown error when I try to click on the "to" or "cc" field

"Roady [MVP]" wrote:

> Yup, but it helps with troubleshooting the issue knowing if it works with
> Outlook set as the email editor.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> -----
> "bobby" <(E-Mail Removed)> wrote in message
> news:256DD174-5A2B-47A6-BBDF-(E-Mail Removed)...
> > hi,
> > thanks for the response,
> > Outlook 2003
> > I have not tried setting outlook at emal editor, however it worked before
> > when wors was set as email editor
> >
> > "Roady [MVP]" wrote:
> >
> >> For what version of Outlook?
> >> Does it work when you set Outlook as the email editor?
> >>
> >> --
> >> Robert Sparnaaij [MVP-Outlook]
> >> Coauthor, Configuring Microsoft Outlook 2003
> >> http://www.howto-outlook.com/
> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>
> >> -----
> >> "bobby" <(E-Mail Removed)> wrote in message
> >> news:70D3E5B5-3AF5-4A00-94B3-(E-Mail Removed)...
> >> > when I try to click on adress book (to) or CC field, I get a Word
> >> > dialog
> >> > box
> >> > that says "the messaging interface has returned an unbknown error, if
> >> > the
> >> > problem persists try to restart outlook" I have restarted and still
> >> > encounter
> >> > the same problem.
> >> > can anyone help??
> >> >
> >> > thanks
> >> > bobby
> >>
> >>
>
>

's Computer Specifications

Robert,
another weird thing is happening, when I am on a website and click on an
email address to send email,, i get "operation Failed"
like outlook doesnt recongnise the address link???
help!!!

"Roady [MVP]" wrote:

> Yup, but it helps with troubleshooting the issue knowing if it works with
> Outlook set as the email editor.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> -----
> "bobby" <(E-Mail Removed)> wrote in message
> news:256DD174-5A2B-47A6-BBDF-(E-Mail Removed)...
> > hi,
> > thanks for the response,
> > Outlook 2003
> > I have not tried setting outlook at emal editor, however it worked before
> > when wors was set as email editor
> >
> > "Roady [MVP]" wrote:
> >
> >> For what version of Outlook?
> >> Does it work when you set Outlook as the email editor?
> >>
> >> --
> >> Robert Sparnaaij [MVP-Outlook]
> >> Coauthor, Configuring Microsoft Outlook 2003
> >> http://www.howto-outlook.com/
> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>
> >> -----
> >> "bobby" <(E-Mail Removed)> wrote in message
> >> news:70D3E5B5-3AF5-4A00-94B3-(E-Mail Removed)...
> >> > when I try to click on adress book (to) or CC field, I get a Word
> >> > dialog
> >> > box
> >> > that says "the messaging interface has returned an unbknown error, if
> >> > the
> >> > problem persists try to restart outlook" I have restarted and still
> >> > encounter
> >> > the same problem.
> >> > can anyone help??
> >> >
> >> > thanks
> >> > bobby
> >>
> >>
>
>

's Computer Specifications

Have you tried doing a repair on Office already? Help-> Detect and Repair

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
"bobby" <(E-Mail Removed)> wrote in message
news:91AC51A7-05A0-4476-BA97-(E-Mail Removed)...
> Robert,
> another weird thing is happening, when I am on a website and click on an
> email address to send email,, i get "operation Failed"
> like outlook doesnt recongnise the address link???
> help!!!
>
> "Roady [MVP]" wrote:
>
>> Yup, but it helps with troubleshooting the issue knowing if it works with
>> Outlook set as the email editor.
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> -----
>> "bobby" <(E-Mail Removed)> wrote in message
>> news:256DD174-5A2B-47A6-BBDF-(E-Mail Removed)...
>> > hi,
>> > thanks for the response,
>> > Outlook 2003
>> > I have not tried setting outlook at emal editor, however it worked
>> > before
>> > when wors was set as email editor
>> >
>> > "Roady [MVP]" wrote:
>> >
>> >> For what version of Outlook?
>> >> Does it work when you set Outlook as the email editor?
>> >>
>> >> --
>> >> Robert Sparnaaij [MVP-Outlook]
>> >> Coauthor, Configuring Microsoft Outlook 2003
>> >> http://www.howto-outlook.com/
>> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>> >>
>> >> -----
>> >> "bobby" <(E-Mail Removed)> wrote in message
>> >> news:70D3E5B5-3AF5-4A00-94B3-(E-Mail Removed)...
>> >> > when I try to click on adress book (to) or CC field, I get a Word
>> >> > dialog
>> >> > box
>> >> > that says "the messaging interface has returned an unbknown error,
>> >> > if
>> >> > the
>> >> > problem persists try to restart outlook" I have restarted and still
>> >> > encounter
>> >> > the same problem.
>> >> > can anyone help??
>> >> >
>> >> > thanks
>> >> > bobby
>> >>
>> >>
>>
>>

's Computer Specifications

yup did detect and repair and rebooted.. same error

"Roady [MVP]" wrote:

> Have you tried doing a repair on Office already? Help-> Detect and Repair
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> -----
> "bobby" <(E-Mail Removed)> wrote in message
> news:91AC51A7-05A0-4476-BA97-(E-Mail Removed)...
> > Robert,
> > another weird thing is happening, when I am on a website and click on an
> > email address to send email,, i get "operation Failed"
> > like outlook doesnt recongnise the address link???
> > help!!!
> >
> > "Roady [MVP]" wrote:
> >
> >> Yup, but it helps with troubleshooting the issue knowing if it works with
> >> Outlook set as the email editor.
> >>
> >> --
> >> Robert Sparnaaij [MVP-Outlook]
> >> Coauthor, Configuring Microsoft Outlook 2003
> >> http://www.howto-outlook.com/
> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>
> >> -----
> >> "bobby" <(E-Mail Removed)> wrote in message
> >> news:256DD174-5A2B-47A6-BBDF-(E-Mail Removed)...
> >> > hi,
> >> > thanks for the response,
> >> > Outlook 2003
> >> > I have not tried setting outlook at emal editor, however it worked
> >> > before
> >> > when wors was set as email editor
> >> >
> >> > "Roady [MVP]" wrote:
> >> >
> >> >> For what version of Outlook?
> >> >> Does it work when you set Outlook as the email editor?
> >> >>
> >> >> --
> >> >> Robert Sparnaaij [MVP-Outlook]
> >> >> Coauthor, Configuring Microsoft Outlook 2003
> >> >> http://www.howto-outlook.com/
> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >> >>
> >> >> -----
> >> >> "bobby" <(E-Mail Removed)> wrote in message
> >> >> news:70D3E5B5-3AF5-4A00-94B3-(E-Mail Removed)...
> >> >> > when I try to click on adress book (to) or CC field, I get a Word
> >> >> > dialog
> >> >> > box
> >> >> > that says "the messaging interface has returned an unbknown error,
> >> >> > if
> >> >> > the
> >> >> > problem persists try to restart outlook" I have restarted and still
> >> >> > encounter
> >> >> > the same problem.
> >> >> > can anyone help??
> >> >> >
> >> >> > thanks
> >> >> > bobby
> >> >>
> >> >>
> >>
> >>
>

's Computer Specifications

Remove the Outlook Address Book service restart Outlook and then add it
again.
For more info on this see;
http://www.howto-outlook.com/faq/con...ddressbook.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
"bobby" <(E-Mail Removed)> wrote in message
news:242CFF9A-CFD1-4250-924D-(E-Mail Removed)...
> yup did detect and repair and rebooted.. same error
>
> "Roady [MVP]" wrote:
>
>> Have you tried doing a repair on Office already? Help-> Detect and Repair
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> -----
>> "bobby" <(E-Mail Removed)> wrote in message
>> news:91AC51A7-05A0-4476-BA97-(E-Mail Removed)...
>> > Robert,
>> > another weird thing is happening, when I am on a website and click on
>> > an
>> > email address to send email,, i get "operation Failed"
>> > like outlook doesnt recongnise the address link???
>> > help!!!
>> >
>> > "Roady [MVP]" wrote:
>> >
>> >> Yup, but it helps with troubleshooting the issue knowing if it works
>> >> with
>> >> Outlook set as the email editor.
>> >>
>> >> --
>> >> Robert Sparnaaij [MVP-Outlook]
>> >> Coauthor, Configuring Microsoft Outlook 2003
>> >> http://www.howto-outlook.com/
>> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>> >>
>> >> -----
>> >> "bobby" <(E-Mail Removed)> wrote in message
>> >> news:256DD174-5A2B-47A6-BBDF-(E-Mail Removed)...
>> >> > hi,
>> >> > thanks for the response,
>> >> > Outlook 2003
>> >> > I have not tried setting outlook at emal editor, however it worked
>> >> > before
>> >> > when wors was set as email editor
>> >> >
>> >> > "Roady [MVP]" wrote:
>> >> >
>> >> >> For what version of Outlook?
>> >> >> Does it work when you set Outlook as the email editor?
>> >> >>
>> >> >> --
>> >> >> Robert Sparnaaij [MVP-Outlook]
>> >> >> Coauthor, Configuring Microsoft Outlook 2003
>> >> >> http://www.howto-outlook.com/
>> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>> >> >>
>> >> >> -----
>> >> >> "bobby" <(E-Mail Removed)> wrote in message
>> >> >> news:70D3E5B5-3AF5-4A00-94B3-(E-Mail Removed)...
>> >> >> > when I try to click on adress book (to) or CC field, I get a Word
>> >> >> > dialog
>> >> >> > box
>> >> >> > that says "the messaging interface has returned an unbknown
>> >> >> > error,
>> >> >> > if
>> >> >> > the
>> >> >> > problem persists try to restart outlook" I have restarted and
>> >> >> > still
>> >> >> > encounter
>> >> >> > the same problem.
>> >> >> > can anyone help??
>> >> >> >
>> >> >> > thanks
>> >> >> > bobby
>> >> >>
>> >> >>
>> >>
>> >>
>>

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