Since a couple of weeks, my Dell Dimension 4700 with 512 MB RAM and 160 GB
hard disk has started to suddenly shut down with a blue screen that reports
a driver: ntqinfo.sys as the cause of the trouble.

However, I haven´t been able to find that driver or any reference to it.
Searched Dell's and Microsoft's Support without results.

Any idea what could be happening?

Thanks,

José

Jose Moran wrote:
> Since a couple of weeks, my Dell Dimension 4700 with 512 MB RAM and
> 160 GB hard disk has started to suddenly shut down with a blue screen
> that reports a driver: ntqinfo.sys as the cause of the trouble.
>
> However, I haven´t been able to find that driver or any reference to
> it. Searched Dell's and Microsoft's Support without results.
>
> Any idea what could be happening?
>
> Thanks,
>
> José

How many more groups are you going to multipost to? I've counted six so
far...

--
In memory of MS MVP Alex Nichol: http://www.dts-l.org/

Jose Moran wrote:
> Since a couple of weeks, my Dell Dimension 4700 with 512 MB RAM and
> 160 GB hard disk has started to suddenly shut down with a blue screen
> that reports a driver: ntqinfo.sys as the cause of the trouble.
>
> However, I haven´t been able to find that driver or any reference to
> it. Searched Dell's and Microsoft's Support without results.
>
> Any idea what could be happening?
>
> Thanks,
>
> Jose

The driver name you have given us does not Google
Did you type it exactly?
Did you search your system for it?

Google returns zero.
Have you searched your hard disk?
If it's something to deal with Dell then you may visit Dell forum.

regards,
ssg MS-MVP

Jose Moran wrote:
> Since a couple of weeks, my Dell Dimension 4700 with 512 MB RAM and 160 GB
> hard disk has started to suddenly shut down with a blue screen that reports
> a driver: ntqinfo.sys as the cause of the trouble.
>
> However, I haven´t been able to find that driver or any reference to it.
> Searched Dell's and Microsoft's Support without results.
>
> Any idea what could be happening?
>
> Thanks,
>
> José
>
>
>

I only posted to this group and windowsxp.general. If there are any more,
they are a mistake. Sorry.


"Miss Perspicacia Tick" <(E-Mail Removed)> wrote in message
news:kkZae.40156$(E-Mail Removed)...
> Jose Moran wrote:
>> Since a couple of weeks, my Dell Dimension 4700 with 512 MB RAM and
>> 160 GB hard disk has started to suddenly shut down with a blue screen
>> that reports a driver: ntqinfo.sys as the cause of the trouble.
>>
>> However, I haven´t been able to find that driver or any reference to
>> it. Searched Dell's and Microsoft's Support without results.
>>
>> Any idea what could be happening?
>>
>> Thanks,
>>
>> José
>
> How many more groups are you going to multipost to? I've counted six so
> far...
>
> --
> In memory of MS MVP Alex Nichol: http://www.dts-l.org/
>

I know. Google was the first thing I tried. Also tried Dell and Microsoft's
support. Zip!


"T. Waters" <@$%$%#^@jdjgkl.com> wrote in message
news:%(E-Mail Removed)...
> Jose Moran wrote:
>> Since a couple of weeks, my Dell Dimension 4700 with 512 MB RAM and
>> 160 GB hard disk has started to suddenly shut down with a blue screen
>> that reports a driver: ntqinfo.sys as the cause of the trouble.
>>
>> However, I haven´t been able to find that driver or any reference to
>> it. Searched Dell's and Microsoft's Support without results.
>>
>> Any idea what could be happening?
>>
>> Thanks,
>>
>> Jose
>
> The driver name you have given us does not Google
> Did you type it exactly?
> Did you search your system for it?
>
>

Hi Jose,

To determine what driver is causing the problem I need you to enable
driver verifier.
Steps:
1) Windows Key + R
2) Type in 'verifier' and hit enter
3) Make sure 'Create Standard Setting' is selected and hit next
4) Click on 'Select all drivers installed on this computer' and hit Finish
5) Reboot

There is a possibility that your computer will crash on reboot. If this
occurs hit F8 when rebooting just before the windows logo screen and select
the safe mode boot option. Follow the same steps above but on step 4 choose
'Select driver names from a list'; hit next; check the box next to any
driver where the provider is not Microsoft; hit Finish; reboot.

This will slow the performance of you computer a little while enabled but
will hopefully catch the driver causing corruption. Next time you crash
the blue screen will hopefully say something like
"DRIVER_VERIFIER_DETECTED_VIOLATION". If this occurs please send the
corresponding minidump (by default it is at c:\windows\Minidump ) my way.
If you have any questions or I didn't explain something well enough don't
hesitate to e-mail me (remove "online") back. Good Luck,


Joshua Smith
OpenGL Test Lab
Microsoft
-----

Get Secure! www.microsoft.com/security

This posting is provided "AS IS" with no warranties, and confers no rights

"Jose Moran" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I only posted to this group and windowsxp.general. If there are any more,
>they are a mistake. Sorry.
>
>
> "Miss Perspicacia Tick" <(E-Mail Removed)> wrote in message
> news:kkZae.40156$(E-Mail Removed)...
>> Jose Moran wrote:
>>> Since a couple of weeks, my Dell Dimension 4700 with 512 MB RAM and
>>> 160 GB hard disk has started to suddenly shut down with a blue screen
>>> that reports a driver: ntqinfo.sys as the cause of the trouble.
>>>
>>> However, I haven´t been able to find that driver or any reference to
>>> it. Searched Dell's and Microsoft's Support without results.
>>>
>>> Any idea what could be happening?
>>>
>>> Thanks,
>>>
>>> José
>>
>> How many more groups are you going to multipost to? I've counted six so
>> far...
>>
>> --
>> In memory of MS MVP Alex Nichol: http://www.dts-l.org/
>>
>
>

Thanks. I'll do what you say, and will send you anything that comes up.

Jose

"Joshua Smith [MSFT]" <(E-Mail Removed)> escribió en el mensaje
news:(E-Mail Removed)...
> Hi Jose,
>
> To determine what driver is causing the problem I need you to enable
> driver verifier.
> Steps:
> 1) Windows Key + R
> 2) Type in 'verifier' and hit enter
> 3) Make sure 'Create Standard Setting' is selected and hit next
> 4) Click on 'Select all drivers installed on this computer' and hit Finish
> 5) Reboot
>
> There is a possibility that your computer will crash on reboot. If this
> occurs hit F8 when rebooting just before the windows logo screen and
> select the safe mode boot option. Follow the same steps above but on step
> 4 choose 'Select driver names from a list'; hit next; check the box next
> to any driver where the provider is not Microsoft; hit Finish; reboot.
>
> This will slow the performance of you computer a little while enabled but
> will hopefully catch the driver causing corruption. Next time you crash
> the blue screen will hopefully say something like
> "DRIVER_VERIFIER_DETECTED_VIOLATION". If this occurs please send the
> corresponding minidump (by default it is at c:\windows\Minidump ) my way.
> If you have any questions or I didn't explain something well enough don't
> hesitate to e-mail me (remove "online") back. Good Luck,
>
>
> Joshua Smith
> OpenGL Test Lab
> Microsoft
> -----
>
> Get Secure! www.microsoft.com/security
>
> This posting is provided "AS IS" with no warranties, and confers no rights
>
> "Jose Moran" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>I only posted to this group and windowsxp.general. If there are any more,
>>they are a mistake. Sorry.
>>
>>
>> "Miss Perspicacia Tick" <(E-Mail Removed)> wrote in message
>> news:kkZae.40156$(E-Mail Removed)...
>>> Jose Moran wrote:
>>>> Since a couple of weeks, my Dell Dimension 4700 with 512 MB RAM and
>>>> 160 GB hard disk has started to suddenly shut down with a blue screen
>>>> that reports a driver: ntqinfo.sys as the cause of the trouble.
>>>>
>>>> However, I haven´t been able to find that driver or any reference to
>>>> it. Searched Dell's and Microsoft's Support without results.
>>>>
>>>> Any idea what could be happening?
>>>>
>>>> Thanks,
>>>>
>>>> José
>>>
>>> How many more groups are you going to multipost to? I've counted six so
>>> far...
>>>
>>> --
>>> In memory of MS MVP Alex Nichol: http://www.dts-l.org/
>>>
>>
>>
>
>