I am running Mocrosoft Office Outlook 2007 on Windows Vista. I have McAfee
and Webroot spy sweeper for security. I notice a few days ago that Outlook
would not recieve e-mails. I logged into my ISP and was able to access my
e-mails. Internet explorer works properly. I sent a e-mail to my Hotmail
account and I recieve it. I just cannot recieve e-mails, any Ideas???

Does it help if you disable e-mail scanning by McAfee? You really don't need
your antivirus program to scan Outlook messages for viruses, as if the
viruses try to run, McAfee will stop them at the OS level.

If that doesn't help, please post back with any error messages you get when
Outlook won't receive, including any error codes.

--
Jocelyn Fiorello

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***


"Buddha" wrote:

> I am running Mocrosoft Office Outlook 2007 on Windows Vista. I have McAfee
> and Webroot spy sweeper for security. I notice a few days ago that Outlook
> would not recieve e-mails. I logged into my ISP and was able to access my
> e-mails. Internet explorer works properly. I sent a e-mail to my Hotmail
> account and I recieve it. I just cannot recieve e-mails, any Ideas???

I have the same probelm. Outlook 2007 worked fine upon install. When I
installed Mcafee, I could no longer access email. I will not send or
receive, although the status bar will tell me how many emails are waiting. I
tried to disable all email scanning, but the problem persisted. I am waiting
to hear from a "higer tier" tech support at mcafee. does anyone else have
any ideas? Thanks

"Jocelyn Fiorello" wrote:

> Does it help if you disable e-mail scanning by McAfee? You really don't need
> your antivirus program to scan Outlook messages for viruses, as if the
> viruses try to run, McAfee will stop them at the OS level.
>
> If that doesn't help, please post back with any error messages you get when
> Outlook won't receive, including any error codes.
>
> --
> Jocelyn Fiorello
>
> *** Messages sent to my e-mail address will NOT be answered -- please reply
> only to the newsgroup to preserve the message thread. ***
>
>
> "Buddha" wrote:
>
> > I am running Mocrosoft Office Outlook 2007 on Windows Vista. I have McAfee
> > and Webroot spy sweeper for security. I notice a few days ago that Outlook
> > would not recieve e-mails. I logged into my ISP and was able to access my
> > e-mails. Internet explorer works properly. I sent a e-mail to my Hotmail
> > account and I recieve it. I just cannot recieve e-mails, any Ideas???

TammyB <(E-Mail Removed)> wrote:

> I have the same probelm. Outlook 2007 worked fine upon install.
> When I installed Mcafee, I could no longer access email. I will not
> send or receive, although the status bar will tell me how many emails
> are waiting. I tried to disable all email scanning, but the problem
> persisted. I am waiting to hear from a "higer tier" tech support at
> mcafee. does anyone else have any ideas?

If this were to happen to me, I'd uninstall McAfee and see if the problem
went away. If so, I'd avoid McAfee and get one of the many fine freeware AV
and firewall programs available on the Internet that do not interfere with
Outlook.
--
Brian Tillman [MVP-Outlook]

Along those lines, I use AVG 7.5 SoHo Edition for virus scanning...it is not
the free version but I think we tried that before buying it and it worked
fine with Outlook. I also don't scan my e-mail since it's really not
necessary...if a virus sent by e-mail tries to attack your computer, the
"sentry" part of the AV program will catch it then. Just make sure your
virus definition file is always the latest.

--
Jocelyn Fiorello

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***


"Brian Tillman" wrote:

> TammyB <(E-Mail Removed)> wrote:
>
> > I have the same probelm. Outlook 2007 worked fine upon install.
> > When I installed Mcafee, I could no longer access email. I will not
> > send or receive, although the status bar will tell me how many emails
> > are waiting. I tried to disable all email scanning, but the problem
> > persisted. I am waiting to hear from a "higer tier" tech support at
> > mcafee. does anyone else have any ideas?
>
> If this were to happen to me, I'd uninstall McAfee and see if the problem
> went away. If so, I'd avoid McAfee and get one of the many fine freeware AV
> and firewall programs available on the Internet that do not interfere with
> Outlook.
> --
> Brian Tillman [MVP-Outlook]
>
>