I can send email with attachment on Windows Vista, but no one can open
attachment. Why?

On Nov 21, 12:53 pm, saffi <sa...@discussions.microsoft.com> wrote:
> I can send email with attachment on Windows Vista, but no one can open
> attachment. Why?

Can you specify what sort of attachment file is it?

saffi <(E-Mail Removed)> wrote:

> I can send email with attachment on Windows Vista, but no one can open
> attachment. Why?

Perhaps you created the attachment with an application your recipients don't
have.
--
Brian Tillman [MVP-Outlook]

Are you using Outlooks rich text format while your recipient doesn't use
Microsoft Outlook at all? Change your format to plain text or HTML.
If you're using Office 2007 and your recipients are using older versions of
Office, if your attachments are Excel or Word, etc. your recipient needs to
download and install the 2007 Compatibility Pack from the Microsoft site.
If these are not the issue, please clarify the problem with more details.
Please advise what version of office you're using, what type of e-mail
environment you're in (Exchange, POP3, etc.), what type of attachments you're
sending, and what issues your recipeints are having.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"saffi" wrote:

>
> I can send email with attachment on Windows Vista, but no one can open
> attachment. Why?
>
>

I don't think that is it at all. I am having the same problem on my wife's
computer. I log into her machine and configure Outlook for myself and all
works fine. For her every attachment is corrupted to the receiver. They look
fine on her machine.

I have tried deleting her outlook profile including the OST files to no
avail. It is extremely frustrating.

Other mail clients work fine.


"K. Orland" <(E-Mail Removed)> wrote in message
news:C8107F98-8232-44A9-8DDF-(E-Mail Removed)...
> Are you using Outlooks rich text format while your recipient doesn't use
> Microsoft Outlook at all? Change your format to plain text or HTML.
> If you're using Office 2007 and your recipients are using older versions
> of
> Office, if your attachments are Excel or Word, etc. your recipient needs
> to
> download and install the 2007 Compatibility Pack from the Microsoft site.
> If these are not the issue, please clarify the problem with more details.
> Please advise what version of office you're using, what type of e-mail
> environment you're in (Exchange, POP3, etc.), what type of attachments
> you're
> sending, and what issues your recipeints are having.
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "saffi" wrote:
>
>>
>> I can send email with attachment on Windows Vista, but no one can open
>> attachment. Why?
>>
>>

"Michael Price" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I don't think that is it at all. I am having the same problem on my wife's
>computer. I log into her machine and configure Outlook for myself and all
>works fine. For her every attachment is corrupted to the receiver. They
>look fine on her machine.
>
> I have tried deleting her outlook profile including the OST files to no
> avail. It is extremely frustrating.
>
> Other mail clients work fine.

But logging in to another machine and deleting data files doesn't answer any
of the questions that Kathleen asked you! The default setup on ANY
installation of outlook, whether on your machine or some other, is to send
email in Rich text Format. Non-Outlook mail clients cannot read RTF email!
You don't change that setting by deleting data files or logging on to
another machine with the same default settings!
Again, if BOTH your machines are using Office 2007, the DEFAULT file types
CANNOT BE READ NATIVELY by any other version of Office! Again that behaviour
is NOT changed by deleting Outlook data files or logging on to the other
machine!

So, are BOTH instances of Outlook set up to send email in Rich text Format
(Tools-Options-Mail Format) AND/OR, are you both using Office 2007 and
sending to non-Office 2007 users?

This has nothing to do with another computer. It is all on one machine.

The mail format is HTML. Haven't used RTF in years.

Also it is ATTACHMENTS. The body of the message is fine.

Also, as for the default message type it is HTML, not RTF for a clean
install of outlook.



"Gordon" <(E-Mail Removed)> wrote in message
news:fj1gin$mv9$(E-Mail Removed)...
> "Michael Price" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>I don't think that is it at all. I am having the same problem on my wife's
>>computer. I log into her machine and configure Outlook for myself and all
>>works fine. For her every attachment is corrupted to the receiver. They
>>look fine on her machine.
>>
>> I have tried deleting her outlook profile including the OST files to no
>> avail. It is extremely frustrating.
>>
>> Other mail clients work fine.
>
> But logging in to another machine and deleting data files doesn't answer
> any of the questions that Kathleen asked you! The default setup on ANY
> installation of outlook, whether on your machine or some other, is to send
> email in Rich text Format. Non-Outlook mail clients cannot read RTF email!
> You don't change that setting by deleting data files or logging on to
> another machine with the same default settings!
> Again, if BOTH your machines are using Office 2007, the DEFAULT file types
> CANNOT BE READ NATIVELY by any other version of Office! Again that
> behaviour is NOT changed by deleting Outlook data files or logging on to
> the other machine!
>
> So, are BOTH instances of Outlook set up to send email in Rich text Format
> (Tools-Options-Mail Format) AND/OR, are you both using Office 2007 and
> sending to non-Office 2007 users?
>

"Michael Price" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> This has nothing to do with another computer. It is all on one machine.
>
> The mail format is HTML. Haven't used RTF in years.
>
> Also it is ATTACHMENTS. The body of the message is fine.
>
> Also, as for the default message type it is HTML, not RTF for a clean
> install of outlook.
>

OK, but you haven't answered the question as to what version of Office you
are using....

"Michael Price" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> Also, as for the default message type it is HTML, not RTF for a clean
> install of outlook.

Not correct unless this is a RE-install. The default email type of a NEW
clean install is RTF....